Fantastic service! Service rep Raynard Williams was kind and very knowledgeable about the phone products. We were in and out with a new iPhone with less than 20mins. Go see him. I highly recommend this location which is a small store yet the BEST SERVICE.

Ellis Eddington was great with awesome customer service, I came in thinking I was going to have to pay one thing and he was able to put me on a better plan that was cheaper! He was very patient with us!! Love the service will be back!!

They were so friendly and answered all my questions.

Ray and Cory were outstanding and awesome in helping me get my new phone set up. I would have never been able to get it done without them. They are also sweet, kind and the best ever!!! Thanks so much Ray and Cory. I would give them 10 stars if I could!!

I spoke with Cory & he immediately help answer every question I had with no issues. I pretty much knew what I wanted, but he broke down pricing and changed my mind on the phone I have now and I love it!! My bill even got knocked down a few, this place is great. Stop by & talk to Cory tell him I sent you!

This has been a delightful experience. Ellis has gone above and beyond to help me. I’m a very pleased customer.

Had very good customer service skills.

Hands-down the best experience I’ve ever had at an AT&T store! Matt and Derek are extremely helpful and want to make sure you’re getting the best deal possible! They had absolutely outstanding customer service, answered any questions I had, and got me the help I needed fast and efficiently! I Would recommend them to anyone meeting great customer service! Thanks guys!!

Switched services from T mobile to att and upgraded from iPhone 7 Plus to iPhone 11. After opening the new phone the employee stated that he could not transfer info from the iPhone 7 to the iPhone 11 and I would need another phone. Upon opening the new phone he informed me that I would have to pay a restocking fee even though they were at fault. I was told this would be refunded and they would contact me back within the next couple of days. After a week waiting for a call back, I called them in which they informed me that they had no way of issuing a refund and that they would send my concerns to upper management who would contact me back. It has been almost 2 months and I still have not received a call back from them. On top of all of that, we never received a receipt or any paperwork from the store when leaving..Also worth mentioning is the person we were dealing with added extra insurance, etc that increased our bill that we specifically asked not to be included. It seems like they did not really know what they were doing. Would recommend going the extra mile to a different store. I have switched service providers multiple times and have never had an experience this bad.

Cory did a great job, he took the time to listen and step away from what he was doing and help me make the switch ..... it was a great experience

Ellis was extremely helpful and knowledgable. I would highly recommend this store if you are having any issues with your phone functions or if you just need some general questions . Excellent service!!

They did everything right keep up the good service

The employee took 15 minutes to tell me that he couldn’t take cash after he told me that he would be right with me.

Ordered online for a curbside pickup (for a phone case and screen protector). Upon arrival, I went through the process of checking in, only to have it say there was a glitch, and I needed to call the store. I did, and was told someone would be right out. After 11 minutes I went in, and was told, “oh, we didn’t know what car you were in”... 1) when I called, he did not ask for my car description, 2) he had caller ID from when I called and could have called and asked, 3) he could have seen the # associated with my account and called to inquire, and 4) there were only about 7 cars in the entire parking lot, and mine was the only one that was occupied. The other gentleman took 2-3 minutes to appear from the back, and then did not quite seem to know what he was doing, as it took another 3-5 minutes just to get the order I had already paid for. The 2 employees seemed overwhelmed, and neither were wearing a mask.

Candy and Ellis were beyond helpful. I haven’t had this good of customer service in a very long time.

Five stars for Matthew Midkiff... Man this guy did everything he could to make sure I had a left with the phone. it was a 7 hour technical difficulty debacle.so I was porting over from metro pcs they gave him the wrong account pin which messed everything up then the power went out then port support activated my line before the bill was built.Mr. Midkiff stayed on the phone with no power no AC for over 6 hours trying everything that he could and pulled out all the stops and after 7 hours I walked out what the brand new phone Operating on a network that is way faster than anything Ive been using for the last 10 years. none of the difficulties were his fault but he went above and beyond to make sure I got what I needed.I work from home so I need a phone and when metro ported my number over my phone was no longer active so I couldnt leave until I had a phone most people would have told me sorry the powers out theres nothing I can do come back tomorrow The best representatives Ive ever had the pleasure of working with. Whatever it takes is apparently his policy and I cant thank him enough.

Ray was very helpful with us upgrading 2 phones and service. We took a lot of time but Ray was great.

Had a small problem with my Sa.sung Galaxy S 21+. The young man was very nice and helped me workout my problem.

What a great experience this was. We had a great time and got two new iPhone 11 pros. The phones are fantastic but not as fantastic as the folks here at the AT&T store. Leslie was so helpful and got us just what we needed. She put the cases and screen protectors on very professionally. I would recommend her with six stars. I would definitely ask for her when you come into the store. She did a great job!!!!!

Ordered a replacement phone through my insurance plan and couldn’t get the new one set up myself. Stopped by the AT&T in Conroe at 105 and 336, and Matt got us up and running. The store was busy and they were training a few new employees, but he juggled it all well. We definitely appreciated his help.

Friendly and good service.

11/10 for Rayn, he is the best 👍👍

Ok Ive never leave reviews but cant let this go any longer. I was a Verizon customer from day one. Wife talked me into taking a look at ATT so we stopped at this location and dealt with Matt and Derrick. Was persuaded to trade in my like new Verizon phone on a new phone contract with ATT for upgraded phones. ON MARCH 14TH IT WILL BE A YEAR AND THEY HAVE NOT GAVE ME CREDIT FOR MY PHONE TRADE IN OR ANY INFO IN RESOLVING THIS ISSUE. I feel like this place scammed me out of my phone trade-in and got me in a contract now that is way more than I was paying at Verizon which is why we stopped to get a quote in the first place. When I call ATT main office they tell me this is not even really ATT store and that the problem has to be resolved through this store. I called them every week for the first 6 months with nothing but run around on whos fault it is. They have my tracking # and IMI # where it was sent in but cant tell me anything else but sometimes this happens. So now Ive lost that phone and paying full price on a $1200 dollar phone I was supposed to get for starting a contract! This was one of the worst mistakes Ive ever made and I truly feel like I was scammed. I cant believe this review makes me leave one star, this should be no star review.

I went to the AT&T store yesterday and the people there are always so so nice!!! They always have such a nice disposition no matter how long it may take to satisfy you. Plus they always have such Great specials going on!!! Thanks AT&T for everything!!!

Fantastic service! Really appreciated the service. I went in with several questions about products and services. They went above and beyond to make sure I left with answers and problems, solved. Thanks guys!

Eddie and Derrick gave me great service. They were very helpful in helping me get a new phone for myself and my son. Both Eddie and Derrick were very knowledgeable about their products and very patient with my lack of tech savvy. I would encourage you to shop with these two fine young men.

I had a great experience. Matt went to bat for me to make sure i was taken care. Customer for 20 yrs. will be back for sure and I’ll recommend this particular store to friends and family. Thanks so much :)

I called ahead to make sure they had the phone I was looking for and Matt said they had it. Once I arrived at the store Matt was very helpful and got my phone setup and information transferred quickly. I enjoyed visiting with him and I recommend this store. He snd store manager Eddie I think were both very knowledgeable. Thanks guys

Mr. Matt in this store is Amazing. He is one of the best Authorized Retailer, we have ever met. He knows product details and all the deals they have to offer. He helped us in selecting and purchasing our new phones and connecting to a new line.

Ray, Candy, & Ellis were great. Transferred from Verizon to AT&TVerizon has HORRIBLE customer service. What a difference AT& T is

My wife and I cut some expenses, which included switching from Verizon and DirecTV to AT&T. Although we were hesitant, knowing Verizons cellular reception is good in most areas, we ultimately made the decision and now save over $300/month from these adjustments. The sales representatives in the store were friendly and helped us find the right plans to suit our needs. After being with AT&T for over 2 weeks now, I must admit that Ive encountered some dropped calls while traveling, albeit nothing significant to justify what we were paying before.

Very helpful! Easy in easy out...quick service!

We found the staff here to be extremely helpful very knowledgeable and very concerned about the needs of the customer.We were informed of available promotions and selected the best plan and the best iPhone for our needs.I would highly recommend this store as I have been to others in the area and they fell very short of the level of service and expertise.

This place had the most amazing customer service. My family and I switched over from Verizon and the change was insane. Their manager Derrick was extremely helpful. Him and his team stayed after hours to help us set up our new phones.

Ellis at the West Davis location in Conroe was wonderful and very helpful.

Bought new phones for Christmas. Had a fabulous experience. A very nice young lady named Lesslie help my husband and me from start to finish. Even put on our screen protectors! Will definitely recommend her for her knowledge and professionalism.

Derrick here at the location in Conroe, Texas on West Davis had excellent customer service!! He was polite and explained everything well to my husband and I with no frustration!! Thank you again Derrick for the excellent customer service!! We need more people like you!!

I had a great experience coming into this store. I needed to buy a phone for my dad, and Lesslie answered all of my questions regarding what phone to best fit my needs!! She was really helpful and i definitely recommend coming into the store and asking for her. I will definitely continue coming to this location and bringing my business here.

Fast, friendly, courteous expert assistance from authorized dealer named Eddie. First time I have ever experienced such assistance cause I usually have to stand in line for my turn.Kudos to Eddie!!!

Derrick and Eddie were great. We first went to a different at&t store and they told me my phone was not eligible for an upgrade which was incorrect... I walked out of their store with a new 11pro and a discount!!! They were very knowledgeable!!

Matt and Eddie were very friendly and knowledgeable. Eddie took the time to show my daughter features of her new phone. All in all a great experience.

Matt is the absolute best. He jumped through hoops to make our experience as great as possible. His boss Derrick is as awesome as well

This store is awesome! I will definitely return and recommend this store to everyone. Big shout out to Lesslie for finding the best deal on my new IPhone 11 Pro Max!!!!

Derrick was extremely helpful, courteous,& patient. He is a great asset for your store.He took the time to explain things & he sold me and my wife a new phone each. Great customer service.

Great experience. They were super helpful. They went above and beyond to help resolve my phone issue.

Great service 👏 for sure 👍

Great people. Great store. Matt hook me up on a good deal. Didn’t have any trouble. A wonderful store.

We will always be back to this store!! Never go to the AT&T store located off of I-45 unless you want poor customer service and be lied to. What they “couldn’t” help me with, this store could in under 5 minutes. Thanks to Derrick for his great customer service.

Today I came in and the service that a stunning man named Eddie Johnson provided was phenomenal. No fusses problems really smooth helped me with my problem I had at hand and ran me through a quick and easy process to fix my issue. P.s. will visit this store more often to buy from him.

Great people. Derrick and Matt helped my wife and I through the whole process with new phones.. will be back!

Lesslie was extremely helpful in finding me a great deal on a new phone! She was able to get me a new phone with a smaller bill increase than I was expecting! Thank you!!

Just walked out of the AT&t store was helped by Eddie and Matt. Really cool guys super helpful and always on their A game.

Excellent service

Not sure if there is a better option. AT&T is misleading and dishonest; I hope they are not all that way! Lots of questionable reviews here as well.

Derrick does a great job, and this store has excellent customer service.

I went in to get my phone service changed over to AT&T the process was fast and the employee who helped me eddie, got me set up and ready to go no problem.

I recently purchased a phone and switched plans and had a really good experience!

Place was amazing the people there are very nice l. And the lady named Lesslie helped me a lot!

Matt and Eddie provide outstanding service! I highly recommend this AT&T store!

Ellis is amazing love this store and customer service!!!!!

Lesslie was such an amazing help! She answered all the questions I needed and set me up on a good deal!

Brandon Was very Helpful when I went to the att store. He answered all my questions that I needed help with,and was able to transfer all the data that the other AT&T store couldn’t. I will definitely be a regular customer here!!

Great customer service Needed a new phone and Lesslie was very helpful she answered all my questions and got me an amazing deal for the iPhone 11 pro max !Would definitely recommend this store & don’t forget to ask for Lesslie

We had troubles with the corporate store off of I-45 in Conroe for the last 4 days and had the worst experience I have ever had with a mobile carrier. We refused to go back to this store so decided to come to this store. Our intentions when we walked in were to cancel our service with at&t and move to a different carrier, but we were greeted with Derrick, the store manager at this location. He completely changed our minds and were able to help us with our problem in under 5 minutes. The location off of I-45 could not help us and were very rude. This is the only location we will go to for now on. Thanks, Derrick! AT&T needs to recognize this guy because he is saving them customers!!

Pretty covid-19 conscious

Can not talk to anyone. Stores in conroe texas are closed. If I dont get some help i will stop all payments.

Lessile was so helpful with everything we looking for !! Answer all the questions i has to ask about the which phone is better !!! I’ll give her a 10/10!!!!

Great store! They arent afraid to yell you like it is and will help you out on any entertainment and wireless questions. The guys in there told me everything I wanted to know and even let me watch the Astros game on their Direct TV inside demo. Thanks At&t. Yall got my vote for life.

Matts the man. Highly recommend him 👍

First of all, why are there only 2 people working here. Second of all, I came in to buy a charger and after waiting for like 5 minutes and not even getting acknowledged, I left. I understand they were both with a customer but saying something like hi! We will be right with you wouldnt have killed them. Thats just common sense when it comes to working in a customer service based industry.

Had a great experience. Eddie was really helpful when I went there.

Has a great experience at this location!! Thank you to Matt and Derrick for all your help!!

I received awesome service at this location, if I would have known I would have switched over to at&t at this location.

Staff went above and beyond to provide excellent customer service. Very patient, knowledgeable, and helpful. Highly recommend!

Derrick was extremely helpful and was able to assist me with some billing concerns. He was very friendly and professional.

Helpful, but do not give much for trade ins, on phones. Paid 747.oo They only offered 140.00 on trade😑

I entered this store needing a new phone during my trip from Michigan. I was weary of making the switch from my old provider I’ve had for years, but Jason’s knowledge about AT&T and other cell services made me comfortable making the switch. Jason is the man!

Awesome customer service. We switched form tmobile. Best service ever. You really get what you pay for. Will has been the guy whos helped us out & he does a great job. Love att.

Michael was knowledgeable and made this experience the best I’ve had at any AT&T store.

Every RUDE. My wife and I went in to the store Saturday morning to switch our 5 line service. When we walked in no one greeted us or acknowledge us at all, I understand there are other costumers but a simple Hello may have helped. Why are only two people working on a SATURDAY at Christmas time? Anyway we waited our turn then the fun began. The staff member that helped was rude Im sorry if I dont know about all the new technology and phones like she does but you dont have to treat costumers like they are stupid. Everytime we asked a question She kinda rolled her eyes and would answer it with a pissy attitude. My wife and I just walked out and went to our provider (VERIZON) and upgraded our service. We were greeted with an open door and a smile by a very happy staff. I guess its true you get what you pay for if you want to save a buck and be treated like Crap AT&T is for you. P.S this is the first review I have ever written that should tell you how I feel.

Great people Derrick and Matt were very helpful

I came here to switch my service to AT&T and the guy that helped me was very nice and helped me set up my auto pay to save $5 which is awesome! Also the store is very clean and organized.

The best I never have a problem they are always there for me

Michael Billingsley goes above and beyond in customer service. This is the first review I have ever left for a business but felt I had to. Michael stayed a hour after closing to help my wife and I setup our new phones. He was also Very knowledgeable and knows all the products he sells.

Very great store definitely a 10/10 recommendation

Excellent customer service. Very knowledgeable about new phones, apps, and features.

Very helpful and friendly staff made updating my phone a pleasure, thanks!

Knowledgeable and attentive service, highly recommend.

The staff saved the day after asurion fried one of our other phone sims by accident. I will happily take my business back to this AT&T store any day as they were very professional, helpful and happy to be be able to solve the problem quickly.

Fantastic service from Matt! These guys rock!!

I recently visited this AT&T store on Wednesday, 9-19-18 and purchased two new Samsung Galaxy note 9s. I paid cash for one and made arrangements to pay off the other through monthly payments. The saleman open the containers/boxes that they were in and said one of the phone sim card was missing. He also stated that this was a normal occurrence. At the time I didnt think much of it put did noticed the phone that did not contained the sim card had a small crack around the camera lens which, at the time, I thought the package flim was wrinkled around the lens. When I arrived home and removed the flim from the phone thats when I noticed the phone camera lens were cracked. The next day my wife and I left for Cuba and returned Monday, 9-24-18. Upon our arrival back, my wife noticed the power cards to the phones were different colors, one was black and the other one was white. I called the store and spoke with the manager and he said he would call me back, as of today Saturday, 9-29-18, I havent heard back from him. I will visit the store this coming Monday, 9-31-19. Stay posted.As of todays date Monday,10-15-18, I havent received any compensation or satisfaction for the used cracked phone that was sold to me as new.I thought, after reading a post from AT&T (Owner) asking me to contact them at a web site that I might receive compensation. I filed out the form listed on the site and as of today, Monday, 10-15-18 nothing. No phone call, no e-mail, nothing. Nothing but beening sold a used phone, $1000.00, as new.

Not so special. Veterans discount is good.

Will was awesome! Greeted me at the door and was very informative and polite.

Terrible place for terrible people, if zero stars was a possible rating itd be too generous. All they do here is F*** up your bill and send you to the other location to fix it. If you can start my service and lie about my bill, why cant you fix it for me here instead of sending me across town?

These guys were quick. They also helped me with all my questions I asked.

Incredibly knowledgeable, helpful, and patient.

They patiently help me every time i go in with something i cant figure out myself

It is a great store they are very helpful

Always help resolve any and every problem.

Best ATT customer service ever, if I do say so myself.