I had a delightful experience here. Kelly is enthusiastic and bubbly about her business, personable, forthright and interested. She has exquisite taste and knows how to display her beautiful items invitingly. Each and every interaction with her was fun and informative. She has lovely clothing, fun housewares, bed linens, books, soaps... purses, all top quality. We found beautiful things there and wish her every success! Concord is a gem...

When I entered, the woman working there used a sharp, rude tone to a customer which surprised and appalled me.As others mentioned, she followed me around the store,once the other customer left empty-handed.My questions received blunt and condescending responses.With so many warm and welcoming merchants in Concord, it makes it easy to avoid this store, and patronise all the businesses that demonstrate kindness and friendliness to customers.

Friendly, respectful service by someone who has an appraising eye and gives honest guidance and feedback. Love visiting this shop for a dose of relaxed beauty.

Beautiful things, owner was very helpful creating a bedding set, she has a great eye for pulling things together and her candles and soaps smell amazing too! Yes, a 5 day return policy is short, but she is a small business and managing inventory can be a big challenge if she has a long return window, especially if she has to order new merchandise and things are seasonal.

Beautiful merchandise. The owner has been extremely helpful and kind to me. Would highly recommend this store.

Went into the shop and the owner was extremely rude to me. Looked like the shop had beautiful things to sell, but wont be going back!!!!Buy direct from American Colors website Alex Lehr, dont bother with thistle hill

The clothing is beautiful and the merchandising pretty. However, the owner /salesperson followed me around asking me not to touch things as if I would break or soil them. She was inhospitable, nasty and bosses me around as if I were her servant instead of customer. I will never shop in this store again. I have never seen a rider, more unfriendly, argumentative store owner. I felt very unwelcome and she was unpleasant and rude even though I bought two things. Go back to store owner school and learn how to be a kind person

Dont. Just dont.I purchased over $500 worth of clothes at this store a few days ago. I prefer to shop locally so that I can help keep the pulse of Concord center alive. I wore one of the dresses I purchased @ Thistle Hill to a cocktail party two days after purchasing it and one of the guests at the party noticed that the weave of the fabric at the neckline was disintegrating. I took the dress back to Thistle first thing, expecting an apology and a credit -- at the very minimum. Instead, I got an offer of $25 off and I was told all sales items are final sales. When I informed the owner that I was going to tell everyone I know (and I know a lot of people in Concord), about my experience, she accused me of threatening, her. I didnt know free speech and telling about my experience was threatening.The clothes here can easily be purchased on the web (ie: CP Shades), on sale, with the ability to return. This store is very expensive and the attitude of the owner isnt worth it. Go elsewhere in Concord (French Lessons -- similar prices, way nicer people and service), or order the same brands that Thistle Hill carries on the web. Dont shop here. They dont stand behind what they sell and they dont deserve my business or yours.

Sadly, I have to agree with most of the reviews already here. The owner is mean spirited and almost hostile...why?And her staff ( one salesperson - was beyond unfriendly and unwelcoming)Pretty stuff - but - I would NEVER go back!

Evil staff. I wouldn’t set foot in here. Shop elsewhere!!

My favorite clothing store.

Owner is pathological liar.

Beautiful clothing