Make sure you tell these people if you are a business. We ordered a birthday arrangement for an employee and they failed to deliver it on the persons birthday because they did not recognized that a suite addressed in a building called office park is a business and they planned on delivering it some time tonight (!?!?)They are supposed to deliver it first thing tomorrow now, but I am concerned the fruit will not be fresh. I am very disappointed at the complete lack of customer service.

I loved the edible arrangement that I got for my birthday plus the box that contained chocolate covered bananas, apples & strawberries. It was the bomb

The fruit is always fresh.

The fruit bouquet I ordered for my mom was wonderful

Had a great experience here. Went in last minute and they worked with me to get what they had ready out the same day. Great customer service.

We have fresh hand cut fruit. Delivery and pick up. Happy New Year! Get your orders in early for February 14!!#

The staff was excellent. Thank you so much

DO NOT ORDER FROM THIS EDIBLE ARRANGEMENT LOCATION!!!!!!!!!!! First time I ordered from here I ordered the large get well arrangement that was $77. I went to pick it up and they had given me the small arrangement which was in a tiny vase and had way less amount of fruit than the large. They seen that it was a mistake after I said it was wrong they didn’t redo it at all all they did was add a few more pieces of fruit into the small vase and it didn’t look like the large one did whatsoever. So I took it anyway excusing it that people make mistakes. Now today 2 months later I said I’d give them a second chance not ever dreaming they’d mess up my order again. I order the same thing from before the large get well arrangement and had it delivered instead. My friend got it and it was not the large one it was the regular medium size one. Once again it was in a smaller vase and had way less fruit than it was supposed to. I called them to see what happened and the lady didn’t believe me and wanted me to send pictures to prove that it wasn’t the right one. Long story short she said she’d send me the right one and fix this mistake and asked me when I wanted it by I said today and she said she couldn’t make another one today because they closed in an hour (it was at 3:30 she said they closed at 5pm) and that she would have it by tomorrow and I said I wasn’t giving the other one back cause it wasn’t my mistake and my friend had already received it I wasn’t going to ask for it back she said that was fine and hung up. But after hanging up I checked the website and the hours clearly said they did not closes until 7pm so I feel like I was lied to and that she could’ve got me another one made today so whether or not she will have me one remade tomorrow I don’t know I guess I shall see. But it will definitely not make up for or excuse them having my order wrong TWICE. Very unprofessional!!!!!

Went in store without a pre-order needing a last birthday gift, staff immediately put something together that was the perfect gift.

The lady was wonderful, even tho I was late she took care of me. I will return to this location..

Delicious goodness that is healthy, fun and fast......Beautiful selections for Family, Friends, and even Yourself! Have always received fast, and friendly service!

By far the worst customer service, would never use this store again. Placed an order at 7:30 am, could not tell me when the order would arrive. Had to go to a place of business and still wasnt there by 4:00 in the afternoon. No tracking system, no update, nothing, just sit and wait and hope that it gets there before 5. All anybody could tell me is that it should, not promising anything but should be there before end of day. If youre looking for a good customer experience dont go here. Not accommodating in the least, not even an apology, absolute joke. I literally never, NEVER leave reviews, that goes to show you how awful this place is to deal with.

I placed my order the day before by 4 o’clock requested that it be delivered the next day by 12 o’clock. I called twice the second time around 2:30 the next day and still wasn’t delivered an the women could not tell me when it would be delivered. Not planning to do any more business with them...

DO NOT GO HERE!! I worked there and I can say this place is absolutely awful. This is a huge waste of your money and you’re supporting a boss who treats his employees awfully. I would not recommend this to anyone

Top shelf

Absolutely GREAT! I called at 5pm and they delivered by 6:30pm.. Amazing. My wife loved the fruit. The Salted Carmel Apple add on was delicious! Job Well Done!

Delicious and very pretty presentations to blow your friends away on special occasions. They are a little pricey in my opinion ... example 10 small pieces of fruit dipped in chocolate was about $40. Im sure their operating expenses are high because theyre dealing with highly perishable produce. Still this is pretty prohibitive pricing unless the recipient is pretty dear to you

I had a great experience with edible arrangements concord. I am a long time customer but first time from this location and I was amazed. i was called and informed every step of the way what was going on. i actually made a mistake with the address and my delivery person Jason actually called me and worked it out with me to my surprise got the gifts delivered. big thanks to Jason !

They were to deliver our order today. Wasnt here. Looked at my door cam, showed someone back into driveway, get out, open backdoor, look in backseat, shut door the get back in driver seat and leave!.called the store, they said someone attemptempted to deliver, rang the doorbell, no one answered the driver left! BS! They said they would try again tomorrow. I said no, just cancel order..lady said they would try..Ill follow up tomorrow. I ordered through Mooresville NC store because I had trouble last year with quality of Concord store ( reviewed them on that also) but Moores transferred the order to Concord for whatever reason.

SARA at this store was absolutely incredible!!!! She worked so hard to help me, she went above and BEYOND!!! I will forever use this store, thank you thank you thank you!

A great place to work and to purchase delicious edible fruit for the different occasions also the employees are always nice to me and my family

Ive tried to order an arrangement for the past few weeks for friends in the Charlotte area. I have been told over the phone twice (in a week) that the driver was done delivering for the day. Both times I have called before 1pm on my lunch break. I dont understand why they cant take orders around 1 or even after for the same day when the website says they take orders until 4pm. The business just lost the opportunity to profit well over $100 from me. A waste of time even calling.

Good People, Clean working area in the back, I watched as I work on their phone.I will definitely do business with them.

Friendly staff, great customer service, and the products are always beautiful

Everything was perfect..from the time I ordered up to delivery...My husband was very surprised and the fruit was fresh...Great sevice👍❤

Order not ready at scheduled time along with 2 other customers 1&1/2hrs later finally ready to leave but cards were not correct .

I dont like their delivering service because they send workers out to your home without wearing their face mask, gloves and they stand too close up at your door. This is a very serious issue with this COVID19 thats going around. This company dont have no respect for other lives.

The only reason I put one star is so I can leave my review. I wouldnt recommend this store to anyone, unless you just want to be disappointed. Placed my order early for Valentines Day for my wife to be delivered to her at work, which is only 15 minutes from the store and paid extra to be delivered on 2/14. Of course it never arrived and I got no call but it mysteriously showed up about 3:30 the next day. We refused to except the delivery and I will be disputing the ridiculous charge of almost $100.00. I called the main company and they emailed the store owner/manager who still has not contacted me. Please choose another company to trust with your gifts to your loved ones.

Only partial delivery was made. They did go back and complete the delivery after I called them. The chocolate was falling off the strawberries and half the strawberries were far too ripe (mushy). Almost rotten. The promo code for movie tickets that came with the order was given to me by an employee from corporate and when I was preparing to leave the house and buy the tickets it was invalid. I called the store and was told to call corporate myself. And this was a Valentines day gift.

Sweet people work here and are always going above and beyond to make you happy.

Do I have to give this place even one star? I am livid. I knew Valentines Day would be busy so I placed my order on the FIRST OF FEBRUARY. plenty of time to make sure my $80 order was delivered, right? WRONG. At 6:45pm o clock when I checked in on the Valentines day gift it hadnt been received. I called the store, BUSY TONE. I called customer service... order is in route. My email said residential deliveries will be made up until 9pm. Here it is 12:45am and NO. FREAKING. ARRANGEMENT. not even a call letting me know that I neeeded to make sure I made other plans for Valentines Day. Do yourself a favor, ORDER FROM THEIR COMPETITOR, SHARIS BERRIES. the arrangements are nicer, the prices are more affordable and imagine this.... YOU ACTUALLY RECEIVE THEM. I am one pissed off customer and I will NEVER order from this store or edible arrangements again. Terrible customer service. Wow. Just wow. Unbelievable. Its Valentines Day, you know youre going to be busy. So prepare for it.

Great customer service . The ladies are always nice and accommodating

Very nice place and you must try out the smoothies. They are the best!!

Ive put a 3 star on here because its supposed to be delivered on feb. 16th 2 days before my wifes birthday but never got it. Lucky Ive called the next day and ask about it, workers told me that their system was down and I didnt receive no notification so I wanted them to deliver on the 17th before 7pm. It arrived and she was happy.

Took awhile to get my order but, the fruit is always fresh & delicious!

Great customer service! Tasty and refreshing fruit smoothies!

Order something for Valentines and it wasnt delivered, I called earlier and they said they couldnt give me a time because they had over 500 orders. If you cant handle it why take the orders. I will never order from this place again and I wouldnt recommend it to nobody.

Ordered some chocolate covered strawberries that came in the form of flowers, a stuffed bear and a balloon that cost me $106.98 about a week before Valentines Day. It said out for delivery since about 4 oclock when I tracked it. I waited all day for it and it never got delivered. To pay so much and not even get a courtesy call explaining why or a apology is VERY poor customer service. I will never spend a dime there again.

I love this place delicious smoothies delicious chocolate strawberries

Still waiting on my moms Mothers Day gift that I paid for to be delivered and its still not there. Ill never order from here again. This place is bullshit. If its not delivered by today weather you are closed or not. I want a full refund TOMORROW cause you already took it off my card.

My boyfriend ordered me a dozen chocolate covered strawberries to be delivered to my house on Valentines Day. Eight days later and theyre no where to be found.

Order was not fufilled on the requested date and order was listed as, Out for delivery.Edit: delivered but a day late

Friendly service and the smoothies are excellent

Insane profit margins on fruit to monetarily cover the fact its a terribly run, inefficient, wasteful and inept business.

They dont pay their employees the wages that theyve EARNED!! Not just one employee but several!!!!!

Fast friendly service

Good fruit

Good product & service

Great place

Mo