I received superb customer service from Chris Carter in the Concord Parkway Store in Concord, NC. He was most professional and courteous and exceptionally knowledgeable of the products and services Verizon provides. Moreover, he made my experience an enjoyable one in helping me in providing just what I need to know to select just the right device for me. I highly recommend Chris Carter for the award of Best Salesperson! Chuck Collier, Brig Gen USAF (Ret)

Walked into Verizon for assistance with possibly transferring services from T-Mobile, was welcomed by Chris whom provided information for device pricing to choosing the best plan for me and my family. Decided to complete the transfer and Chris helped port numbers and set up devices. Very helpful, in the end we left with 5 lines, 5 new phones and 5 happy people. Thanks Chris!!!

Bought a new Apple Watch and had it added to my plan. Chase removed the iPhone on the plan for no reason, rendering it unable to be used. Brought the phone back to the store, he couldn’t have cared less that he made an error. Chase and other associates refused to correct the issue due to them closing, even though I came to the business two hours before. Just like everyone else, it is imperative that I have an operable phone but that doesn’t matter. They made their sale and that’s all they care about. Absolutely will not be back to this location and will let others know as well.**Update: The watch issue is finally resolved a week and a half later. I will still choose a different store to do business with, but I feel it was only fair to post an update with the resolution.

Jontavuis was great explained everything well so I understood what was going on. Went out of his way to get me what I wanted price wise. Wonderful experience

My customer representative was so helpful and guide me every step in my new purchase I highly recommend the store in Concord Pkwy and Chris Carter as your sales person

Jeff is amazing. Stayed after hours to get our phones set up. If there has been anyone better to deal with at Verizon I havent met them. I would suggest keeping Jeff around as long as possible. His Commitment to his customers is Paramount. Dedication has been lacking, until this experience. Jeff deserves a hundred stars, and a raise, like now. No I am not related to him, this is a real review.

Very professional and helpful. Made sure all components of the phone was working and we were able to access what we needed. Chase was a life saver!!

I want to thank you Allyson for the amazing care and consideration you gave to me this week. U went above and beyond for me and I greatly appreciate you! Definitely an asset to your company!

Chase is the best! He is honest and the most helpful employee. 100% recommend this location and try to get Chase.

Chase was a great help today . Hands down the best customer service experience Ive ever had ! Give this man a raise please not just a virtual pat on the back 😉

Allyson was amazing. She is very knowledgeable and helpful. She answered all of my questions with setting up my new phone.Best customer service experience I’ve had in a long time. Outstanding experience and will recommend to all my friends.

Jose has been helping me and my family with our cellular needs for about a year, he has always been courteous, professional and very helpful. I would not go anywhere else

Allyson was amazing. Not only did she help with my phone but also helped me set up my watch and get my account exactly as I wanted it. Best customer service experience I’ve had in a long time. Thank you ma’am

Jeff was wonderful. He helped us weigh our options and gave us the details that we needed to make an informed decision.

Its always good when you get told the truth sometimes that all we ask for Juan is one of those people go see him.an ask for him.you wont be disapointed

Purchased new phone. Good timely service. Very friendly people.

Allyson was wonderful. She was very knowledgeable when it comes to phones. She helped me decide with what phone will be best for me since Im not very tech savvy.

I am always so pleased with the customer service here Jose is so patient and kind.

My phone stopped working totally. Came into Verizon on Concord Parkway. Jose and Christian checked my phone, got it started but because I had had some issues prior I decided to buy a new phone. They both got the phone set up with everything, down loaded all my apps and made sure the phone was working to my satisfaction. Security and sanity and phone restored. Thank you so much!

Chase was amazing! Super professional while also making my time spent there enjoyable.

Adam Bridges was a saint today! We needed to port a number from Total Wireless to an iPhone on Verizon service. First store we went to insisted on creating a new Verizon account. Our phone was already on my friends sons plan. We went across town to Concord Parkway store & luckily we met Adam!

Awesome experience today at Verizon in Concord. Jeff was absolutely the best Verizon salesperson we have ever dealt with. He went above and beyond for us!

Very helpful, answered all of my questions, and talked nerd with me while, my phone was transferring all my data to my new one.Thanks Jeff10 out of 10Would recommend

Chase was an amazing representative that helped us change from a competitor to Verizon. Every step of the way he was there to assist and explain the process to a T. Couldnt have had a better leader in the process. Highly recommend you come ask for Chase on your next visit.

Andrea was awesome and I will absolutely be returning to the store for my future needs. She was very professional, knowledgeable and personable. I was very pleased to have been able to work with her on activating my new service and phone. I had a lot of stuff on my old phone that needed to be transferred to my new one and she was very patient during the process and we had some good conversation as there was only one other customer in the store that was being helped by another sales rep. Andrea was very knowledgeable about current promotions and her product lines and plans.Thank you Andrea!

Chase was outstanding. He is very knowledgeable and helpful. He answered all of our questions very well and was great to work with.

My husband snd I came in the store for an upgrade. Kaytee was very helpful and gladly showed us how to use our Apple phones. Jose was also helpful and very patient to transfer all our photos!! Both were a pleasure to work with! Thanks so much!

ALLYSON DONE A GREAT JOB.LOVE THIS STORE WILL ALWAYS COME BACK HERE. SHE VERY NOLIGIABLE.

Chase was an amazing help. Got me the newest best phone and got me an amazing deal. Couldnt be happier with the expiriance. My only advise to customers is to be patient. They are working as fast as possible dont be a karen.

Chase provided excellent customer service!! My experience by far exceeded my expectations!! I highly recommend working with Chase for your Verizon needs!!

This was the EASIEST thing I have had to do in a long time. I love Verizon Wireless, I was really hoping that I could get an account and new phone yesterday (which I was able to) and Andrea was such a HUGE help. She was absolutely amazing, super sweet, nice, super professional but not a robot like some people and she went way above and beyond. Andrea helped me through all of my questions and was super knowledgeable. By the way, she said she has only been there 3 weeks, seriously doesn’t seem like it. She really needs to get a raise or something. Thank you, Andrea for all of your help yesterday!!

Had what I wantedDeal done with Haste and no Waste!Excellent ServiceYou’ve tried the rest,now try the best!

Juan F. Was very professional and knowledgeable. Treated us with respect and didn’t waste our time.

Jose and Kaytee was very impressed. They had a lot of patience with me.

Your representative, Dallas, went above and beyond the call of duty this morning. After discussing with him that my elderly mother needed a new phone, he recommended one suitable for her needs. I explained that I recently moved her into my home and was unable to leave her unattended. I asked if he could mail the phone to her at my address. Through the conversation he identified that an office of my employer was right down the road from his office. He volunteered to deliver the phone to that office so our internal courier could deliver the phone to me. Now, that is excellent customer service! Thank you, Dallas. This act of kindness helped me out more than you can imagine!

Andrea was super awesome!!I went to the store with my mother so she could purchase a new phone. Andrea was able to help my mother, and Andrea was super attentive, helpful, and friendly! She knew exactly how to help and what to say.Andrea even helped my mother with Blue Tooth, and she (again) was so kind, patient, and caring!You have a wonderful employee working for you!

Juan has been very professional and knowledgeable when it comes to phones. Helped me decide what phone will be best for me since Im not tech savy!

I met with Andrea at the Verizon store on Concord parkway N. She is one of the most patient and helpful customer service people I’ve ever met. She helped me set up unlimited data . She was knowledgeable and informative.

John is absolutely the best manager and person that Verizon has working for them. Always helpful with all my crazy questions. Such an asset. Do yourself a favor and go to a local Verizon store in the Charlotte/Concord area and meet him.

Very helpful and personable compared to other Verizon stores Ive been to. I genuinely believe that Josh cared about my issues, and went above an beyond to make sure I was taken care of. 10/10 Customer Service!

Allyson Kost is the main reason why my whole family switched to Verizon

After leaving Verizon after 17 years and going to Sprint for 3 miserable years I decided to go back to Verizon to see what they could do. Andrea was absolutely amazing. Patient as could be with my son going crazy about wanting a phone and even managed to work with my budget to get a new phone for me and him! I have never had a better experience. Andrea is the best, see her...you wont be disappointed. Im sending my mother to her today.

Quick and painless! Very polite even to us who came in right before they closed. I know shame on me.

Allyson was wonderful. Very patient with helping me understand my new phone. Would recommend her to anyone.

Jose & Allyson were awesome and I will be coming back to this location!

Damen Etherly made my switch from Sprint/Tmobile seamless. He was very professional and passionate with everything I needed. Awesome customer service experience. I most definitely would refer Damen and Verizon to everyone thats looking for amazing service and customer service experience.Melody

Josh was the sales rep that helped me. He helped answer all my questions and was very professional. He made the phone shopping experience a great one. I would definitely recommend him & his store location to other customers.

My sales rep was Kion. He made our transaction very smooth, fun, and exciting. He didn’t try to force us to buy any other products, upgrade plans, or anything. The best part of all that was that he was honest and told us the truth on everything. Kion is one person I would definitely work with in the future.

Dan is my brother now best experance ever to purchase a new phone 5 star service.

I bought my velvet little over 6 weeks ago and have been having issue with the screen,went into 2 different verizon stores and they couldnt help me. So I came into the concord location and Allyson helped me out. she found out it was the screen protector messing up the screen time from where the original rep installed it over the camera.

Had been experiencing some issues with my phone and service. I had been on hold with Verizon for close to an hour and finally drove to the official dealer on Concorde Parkway. The customer service was above and beyond and Dalton resolved my issue in less than five minutes. I had previously been going to the store at Afton where the customer service was nowhere near what I experienced here. Dalton also provided his number in the event I have any further issues. In a world where customer service becomes more and more important I would highly recommend this store and this young man.

Great job by Chris, a big help. Thanks

Jose was so easy to work with. Nopressure, answered all questions. Did not rush me. Very pleasurable experience

Keon is wonderful! He helped us with many questions and handled everything quickly! Great customer service.

Jose is a fine young man. He took care of my problem in less than 5 minutes! Im out of work and it was very important that I got this rectified. Please take care of this fine employee.

Josh at the Concord Parkway store was awesome today after 4 months of my voicemail not working correctly he resolved it, finally, thanks buddy

Had a great experience with Andrea; my phone had been stolen and she made the process of getting a new one and everything else I needed to take care of the best experience I’ve had at this location by far! Would highly suggest her assistance, definitely would come back

Awesome ... Make sure you ask for Chase

Excellent service and sale. Chase was the best.

Let me start off by saying Jose is a wonderful rep at this location. He helped me reset my Facebook password, download Google duo, block spam callers, and a few other things. I have been visiting this store for years and willcontinue to do so for years to come.

Jose helped understand bill. Very helpful.

I received the best customer service ever! from an agent named Damen located at this store. He was knowledgeable about the products,setting up my business, patient and most of all courteous.

Josh was wonderful helping my mother with getting her 2nd smart phone. Lots of patience and willing to help now as for future.

Jose- fast and efficient! Thank you!

I called in before going to the store, and spoke with Josh. He also helped me in-store, a provided me with the best experience I’ve ever had at Verizon. He was extremely knowledgeable and got everything done in a very timely manner. I will definitely be referring family and friends to him!

Came into verizon today and Jose helped me out and he is amazing thank you so much for the help!

Joshua was the best sales person ever. He was extremely helpful and very polite. Will like use him every time

Josh really helped me set up and get a new phone. Very polite and helpful!

Driving a fair distance to come to this location I was eager to get the new IPhone 11 Pro but wasn’t entirely sure of the trade in process with my old phone (IPhone x Max). Greeted by a wonderful employee, Kirsten Pittman who walked me through the steps and was able to explain the paperwork with ease I received the phone I wanted and was taken care of with all questions answered. Would heavily recommend this location

Braden was GREAT! He helped me out with my new iPhone and got my bill lower for me just like I wanted! He went above and beyond and really impressed me with his customer service skills and taking care of the customer. Highly highly recommend going through Braden next time you’re in this Verizon location!!

Braden was very knowledgeable of the equipment. We handled this transaction over the phone and when I arrived to Verizon everything we talked about was waiting for me. I never felt forced to add anything that I did not need or want and with the social distancing currently going on and having two children we handled the transaction within an hour !! Thank you Braden for showing excellent customer service !!

Chris was great! 5 stars!

Orion Carpenter made the purchase of my 2 iPhone 11s smooth as silk. He overcame many hurdles that I had, with a great attitude and excellent follow through. He absolutely went above and beyond to make sure I was completely satisfied. Ask for Orion. You will be very happy with your experience!

Had a wonderful experience at this store today. Chase was beyond helpful. He took the time to chat with me over the phone prior to the store visit. He had everything ready to go when we arrived. The store was clean and disinfected (given the current circumstances)- we felt taken care of. Great overall experience- appreciate your help!!

Jose Flores was amazing! Super sweet and super knowledgeable. He wasnt pushy at all and made sure I got exactly what I needed and what I wanted. He was funny and personable and made the process as painless as possible. I will definitely come back because of him. Thank you Jose!!!!

Damien Etherly is well informed, extremely competent, personable, and knowledgeable. This is the best human (and electronic) experience in 25years in and out of Verizon stores in multiple states. Damien exemplifies what it means to work diligently and patiently to problem SOLVE! Verizon is acting in our SHARED best interests when you offer, educate, compensate and cultivate THE BEST retention relationships with Verizon employees as well as your customers.. AI often is in fact ARTIFICIAL intelligence. Damien is delightfully Really smart, really good people and human interaction often outperform robots. 10/2019

Today me and my fiancé went into the this store to change companies from sprint to Verizon. I talk to Orion carpenter before going in on the phone and he was very helpful, we set up a time to come in and go over what Verizon has to offer. Once in the store Verizon and Mr Carpenter treated us like family it was a very nice change coming from sprint where you are lied to. We saved so much money switching to Verizon. Customer service was out the roof!!!! If your looking for a good phone provider to switch to definitely go to Verizon and ask for Orion Carpenter!!

Jose helped restore my cell back to operational. Very helpful & knowledgeable.

My name is Hayden. I had a great experience at Verizon store. Jose Flores(sales rep) did a great job at customer service, very friendly and professional. He made sure that the customer got the best service. 5 star

My GF and I seemed to have gone through so many changes this past year when it comes to our phones and cell service! But I have to tell you, this location and in particular Logan Thompson has made everything so stress free and just easy! I couldn’t recommend a better individual and experience than that of Logan and the Verizon store off exit 58! Sorry but that’s how i remember it because I promise you there are closer Verizon stores to where I live that I won’t step foot in!

Joshua is the guy you want. I went in not going to buy a phone at all just a Sims card and i end up with a new phone.... Not because hes a good salesman. But because he was honest and broke everything down for me. I paid for only what I needed. He didnt push me into buying extras... Only verizon rep I ever wanna go to again.

I am grateful to Fletcher and Elisha for their help today. I had to replace my phone and Fletcher was the employee that helped me through the process. He was very helpful and professional. After I left the store, I began having an issue with my text messaging on the new phone. Fletcher tried several ways to fix the problem but was unable to. He then called Elisha, who works in tech support, to help.Elisha was not currently at work but offered to meet me at the site at 6:30 pm. He then proceeded work on my phone for over 45 mins, trying to restore the data from my old phone to the new one. The store was supposed to close at 7 but they both stayed well past that time assisting me. It’s not often that you receive amazing customer service these days so I would like to recognize both of these gentlemen for their efforts and positive attitudes.

I went in to the Verizon store today with questions about upgrading my iPhone and was so thankful to be helped by the staff with my every question. Logan Thompson specifically did a fantastic job putting me at ease and making me feel confident about upgrading! The process was quick and easy and I will continue to visit this store for any future purchases and questions. Thank you Logan and staff!

I can honestly highly recommend Harrison.He presented himself professionally and provided such an excellent level of customer service to us, the quality of service companies dream an employee is providing. He listened patiently to our questions and provided straightforward answers in a sincere manner. Even when we decided against purchasing new phones, he never skipped a beat. He continued with us patiently and did not try to conclude the visit or rush us out of the store. He assisted us with a plan for a future purchase, providing us with many valuable options. He answered our questions about features pleasantly and again, I cant express enough you would be hard pressed to find someone. With more knowledge or sincere than Harrison. Without any prompting,he took it upon himself to review our plan and share with us how to easily lower our bill. He genuinely made us feel like valued customers and we will seek him out for future purchases. Harrison is truly exceptional and is a valuable asset to Verizon. Thank you Harrison for far exceeding our expectations, you are the best!

Very professional and knowledgeable service. Best I’ve ever had since buying my first mobile phone in 1994! Damon Etherly is an incredible asset to Verizon

The guy, Jose, was great, so knowledgeable and helpful! Awesome experience!!!

I cannot express how amazing my experience was with Jose Flores at this location! I called from a different location that only had 1 person working, where I would have waited an hour at least. Jose answered and was very attentive. He told me he had the phone I wanted available and then when I got there he sat down with me immediately. NO WAIT! He was funny and showed me 4+ different phones. He wrote out each price for me so I was aware of the price difference as well. If I could have Jose be my personal Verizon agent, I would. Hes a great person and this is the only good review I have ever had with Verizon. So thankful he was there that day.

Excellent Service. 10 out of 10 experience. Thank you Jeff.

Jeff & Josh were awesome! Answered all my questions & solved my IPad issue “I” was having! Great customer service! 👍🏻😊✅ THANK YOU!

I made a purchase which needed information transferred from my android. Logan (The Geek) was very, very helpful. Not only was he helpful but he extended courtesy and professionalism. Logan is an access to the Verizon Co.and represents your organization with the upmost dignity. Hes one of a kind !!!

We had a good chat with one of the customer representatives about switching iver to a family plan.

My experience with Andrea was very professional, helpful, informative, she adds great value to this location. Will be coming back!!

This is the place to go for excellent cell service and help! After days of difficulty with an online purchase, I was welcomed by Damen and he gave me all the time needed to get my new iPhone 11 up and running. His patience and customer focus is to be admired and modeled by others.

Called into the store and made a appointment with Jose and this guys does not skip a beat! Remarkable customer service told me to the T what my instore cost would be and what my upcoming bill would be and he wasnt wrong. Ask for Jose you wont regret it.

Great customer service. Attentive, alternative suggestions for individual needs. Josh was awesome!

Jose helped me with my phone he was great.

I have a phone that I purchased from Verizon six months ago. It is not working and I just took it into the store and the salesman was so incredibly rude I was actually in shock. He asked me if I wanted to purchase a new phone, of course I responded the phone was 6 months old, I’d like it fixed. His response...he didn’t know how to fix a phone what did I think he was a tech? When I said the phone was six months old he said He couldn’t believe I was surprised, phones don’t last very long, two years max but yet he wanted me to spend another thousand dollars on a phone he is telling me will only last 2 years, & apparently if quits working after 6 months...oh well! Worst customer service ever. Another reason corona needs to go away, Mooresville store I’ve never been treated so poorly & rudely, unfortunately closed for corona.

Also a pleasure doing business with Verizon customer service is GREAT!

The sales person was extremely nice and was helpful in selecting the right phone and all the accessories that I wanted.I was also starting to cough and he went to the back and bought me a drink to help.Recommend Verizon to everyone!!

I had problems with my phone. Went 5 days without a phone went threw apple and a few other places. Only Logan and Josh worked hours and figured it out! Thank you so much! Josh was the best! Highly recommend going to them if you need someone to fix your phone when all hope is lost!