Andrew was great. He helped me with a new phone and made the change to a new phone seamless.

Andrew was a big help! Stoped in to buy a wireless charger I wanted to go with a new phone I bought online for my mom. Andrew helped stop all the annoying notifications she was about to get!

Super helpful rep - made the phone switch process painless and stress free.

I have never seen anyone try harder than Andrew. He is always polite and helpful. I believe he is very smart

These guys are clueless. Messed up setting up 2 accounts completely. You basically stop by, get the sim from them and then spend several hours on the phone with verizon to clean up their mess. They somehow manage to spend 2 hrs with each customer even though they end up adding negative value

Ray has been very helpful the last 2 times I’ve come in with a cracked screen (I’m clumsy…). Great little location and I’ve never had to wait for assistance.

Andrew is very helpful and makes the process simple!

Ran into this local Verizon Retailer in need of a charger right away for my iPhone 12. Had left my office without it. Down to 11%! Walked out having bought three! One for home, one for office and one for the car! Andrew could sense that I was hurried. He gave me the attention and education that I needed. Nice personality.

I highly recommend IM Wireless in Concord. Ive met 3 different people there and all are very knowledgeable and friendly. Andrew runs a great store.

Andrew is the best. We have had his service many times over the past couple of years. He always Remembers us meaning my whole family who service our phones with him and hes efficient and friendly and knowledgeable.

Great service & friendly staff. Convenient location.

Andrew is amazing! He is a real professional!Extremely helpful and knowledgeable with great patience especially when helping a customer like me. He is an excellent worker for Verizon !Concord is lucky to have him. THANKS !!

Very awesome experience needed to get a charger. Took care of me on the spot.

Brandon was great! I had dropped my phone and managed to step on it at the same time so he swapped out my screen protector and answered some questions I had about my software at the same time. I was in and out in minutes and enjoyed excellent customer service. Thank you!

Andrew was very helpful. He got my watch set up quickly.

I got quick and very friendly set up of my new phone. I couldn’t have asked for better service.

Always great service! Very knowledgeable and helpful!

Andrew fixed my problem immediately and save me money on my monthly bill and offered me a device free of charge that would allow me to have Wi-Fi on my iPad wherever I went.

This place has the worst customer service i have ever experienced in my life... the screwed up my whole cell plan and not one of the ppl who work there r even a little bit helpful! all the do is hang up on u in mid sentence!! so aggravated...

The staff is always so friendly and extremely helpful. With 4 kids I am a frequent customer and they never disappoint!

Since I’ve been going to this Verizon I’ve had nothing but positive experiences with Andrew and Iris. Even if I’m not buying something they give me unlimited tech support. I’ve actually been going in a few days a week for help with phone and computer stuff. They’re both fantastic! I recommend this store for anything

I had an amazing experience working with Iris at the Concord MA Verizon store. She made the upgrading of my Apple iPhones easy and painless. In addition she provided accurate financial information at all times in a very complicated transaction. She continues to be responsive with any questions I have either by phone or via email.Perry

My daughter felt like Brandon was very helpful and she was happy to have a phone again.

Needed a protective cover for myNew iPhone 11. He was with a customer (both masked) and I walked in and separated myself. He was pleasant and asked me to wait please. Wait was a few minutes and he helped me out and I went on my way. He didn’t have gloves on but I realize putting a cover on with gloves might be impossible. Thank you.

Andrew was knowledgeable, as usual, and quickly identified my problem. He was also able to find a solution which we implemented immediately.My past experiences at this store have been very good when Andrew was not there or busy helping another customer and Excellent when Andrew is available.

My iPhone 7 died suddenly and Andrew had great customer service in helping me pick out and set up a new phone

Robert was very good. I received very high quality service from him and Andrew. Love the new phone and tablet they got me. The new Pixel 2 XL with the promotion is a crazy deal. Everyone should sign up for it! Thanks Bobby & Andy

Robert was polite and professional. My phone had stopped functioning and Robert confirmed it was indeed no longer properly working. He helped me find a new phone, helped me save money with a new plan, and made sure everything from my old phone transferred to the new one. The transition was seamless.

Robert worked tirelessly on my familys behalf to ensure phones and service meet our needs. Above and beyond customer service. Tyler helped us complete our transaction yesterday and worked hard to debug all the process issues. Best customer responsiveness I have seen in a long time. Fully recommend them!!

Great customer service for the purchase and then a bit difficult when I needed to return the second failed wireless charger ($69.99). Neither charger worked for more than one day. I, admittedly, went beyond their date range for returns, but not to stand behind your products is another matter. I wouldnt have chosen an independent provider were it not for Covid 19.

Always great service and knowledge at this location.Staff really works on getting it right.

Aidan was extremely professional and helpful in determining all of my tech needs. Highly recommended.

All good. Carlos set up my new phone, transferred all my data and answered all my questions. Thank you.

This location offers incredible service. These guys are on top of everything. They know their products and services and take fantastic care of their customers. Friendly and efficient salesmen, and anything you need for your phone or tablet is available. If you dont live in Concord this location is still worth going out of your way. Plenty of parking.

Thanks to Carlos for a thorough and efficient phone upgrade and file transfer. Terrific service and genuine kindness.

Tyler was great! Best customer service I’ve ever received. I recommend this local Verizon store over a store at the mall any day. Thanks so much Tyler! Love my new hotspot

Great experience! So easy to get a new cell phone.

Andrew is not only knowledgeable but sensible and very patient. You are very fortunate to have him as an employee. Spencer Van B. Wilking MD

I am not surprised that others have had the same experience but I was surprised to have such a good experience at the Concord MA IM Verizon store. As others have noted, Andrew was very helpful and extremely pleasant to work with. Unlike my visits to a Verizon store in a well known part of Cambridge, my time here was stress-free, sales pressure free and my phone issue was quickly taken care of. A subsequent issue, and return trip, were equally as pleasant and well expedited. Thanks Andrew!

Verizon in Concord, MA is the best. Everyone who works there is very helpful. Sway just helped answer a complex question. Skip the big corporate Verizon store a few towns north of Concord and patronize Verizon in Concord, Massachusetts.

Andrew was quick and efficient

Great service! Super friendly, fast and efficient!

Andrew was great. Helpful and made sure everything was done right. Excellent experience.

Andrew helped me get an iPad and set it up

He was helpful patient and not pushy. He offered to stay the next day if I needed to return. Exceptional service

Since technology is not one of my strengths, I count on those service professionals with those talents to respond quickly and resolve my challenges. Carlos was patient, extremely knowledgeable, and effectively resolved all of my wireless device issues.

Tyler was very helpful and spent a lot of time explaining how to use the different features of the tablet!

It is great to have a local Verizon dealer that offers such great service. Most recently Bob helped me with some new purchases and account changes, but from new phones to repairs to technical assistance, my experiences here have never been anything short of my 5-star rating. If dealing with Verizon over the phone or internet ever causes you any confusion or frustration, don’t hesitate to go here for help. I for one always appreciate the quality personal and local service.

Brandon helped me set up my new device and was super helpful. If youre looking for your next device make sure to seek him out

Sierra at the Concord branch went above and beyond assisting me today. Highly recommend this store based on my experience with Sierra. Friendly, professional, knowledgeable.

I have purchased two phones in this store and am glad that I did. The associates are helpful and have been patient about helping me to solve various situations even when it didnt involve buying a new product. Andrew, Tyler and Robert to name three!

I needed an upgrade and had many questions about my phone plan when I came to this Verizon location. I’ve had iffy experiences with different sales people in the past. Bob was informative and helpful with all of my decisions and options. He helped me to transfer my data, and showed me how to reconnect all my passwords before I left the store.

Great store. The staff is very helpful.

DO NOT USE THIS STORE. This is the first time I have written an online review - I was compelled because of how horrible my experience has been from the first interaction with this store. First, the level of arrogance of each person in the store is remarkable for a service business. My wife and I collectively spent 5+ hours in the store porting three lines over from ATT. The setup was botched from the start, and I spent another 3 hours on the phone that night completing the setup of my phone. The 800 # rep even commented at how many things they missed in the setup - even SHE was appalled! They also did not give us the right information on how to trade in our phones, so we had to go to the store in Burlington to complete this step. On top of that, my wife’s phone doesn’t even work properly - brand new iPhone XS. These guys seem to be making it up as they go, and are completely clueless on the details of the deals, and how to setup a new customer properly. We are going back to AT&T - running! DO NOT USE THIS STORE!!

I came into the Verizon store to ask about a replacement battery for an old LG flip phone. Bob H., a very f u priendly rep there, took a look at it and said they dont carry this phone or the replacement battery anymore. He showed me a phone similar to my old one but said Google was running a great promotion on their PIxel 2XL if I wanted to upgrade. I decided to do so. Bob set up my new phone and kindly showed me the basics, gave me his business card, and said I should make a list of questions over the next 2 weeks and return to have him give me help with these. I am very happy with the phone so far and with the excellent customer service I received from Bob.

This store makes me want to buy more phones. I only need one. Theyre that good. 10/10 would buy more phones from here

Tyler is the best! He showed me how to get on Google Drive and updated my tablet for me.

Here I am after leaving the Concord Verizon store and much to my surprise after dealing with other sales people from other places and not having a very good experience I am so pleased... Andrew was amazing dealing with me (a sometimes crabby person) and answer every question even if I asked the same question more than once. I will speak highly of this. Verizon store because of him and I will stay with zero on for the same reason.

I’ be neen dealing with Andrew in the Concord Version store for several years. He has always been friendly and helpful. I know he will be patient and helpful whenever I go to the store. Today Aidan was also helpful.Many thanks, Sigrid Bott

Andrew is the BEST!!!! Kind, patient and very informative. Its always a wonderful experience when Andrew helps me with any issues or questions I have.

Verizon corporate stores can offer better deals and service than these franchise locations, as well as better customer service than this store. The closest corporate store is in Burlington, Ma. Side note - the fake reviews, all from a month ago are pretty obvious, lol!

If you need to port a phone number from another provider - beware. These folks are clueless, and will happily pretend otherwise.

Andrew was great!

Andrew was incredibly knowledgeable and helpful. A+ service.

Andrew in Concord was just so entirely helpful to me. Patient but also quick with solutions. Thank You.

I went to a Verizon store near Boston post road in Marlborough MA in a plaze ( dont remember the name) to get a $30 prepaid plan and those staffs there could not get my prepaid plan set up for more than 25 mins and ask me to call the Verizon to get my pre paid plan to work myself and they wont help me to make the call. Then, I went to Robert, a verizon retailer he help me to setup everything in one shot, he is more knowledgeable then Verizon own staffs on their own network !

One of the greatest experience in a Verizon Store, I will only go to the Concord Verizon Store for my business. Andrew is very Professional and Courteous.

Andrew a dynamic man who has patience working with a newcomer on a new phone. Andrew is a model salesman with Verizon. Treat hlm very well.

Bought two phones from Andrew. Best transaction I ever had at this Verizon store. Terrific service

The Verizon Store in Concord put a smile on my face and a new iPhone in tow. Andrew and Bob were knowledgeable and friendly and had me on my way before you say “what’s your password!” If you forget your passwords, don’t worry these guys will figure it out for you.Thank you Bob and Andrew!

Andrew is always great, very knowledgeable and makes sure the customer always leaves happy!

Robert is awesome. Got me set up and out the door in 15 min.

Bob was very helpful and efficient in the purchase of my new phone.

Andrew did a Excellent job. All my questions were Answered. Thank you verizon

Frank was friendly, well knowledgeable, patient and understandings

Andrew is very knowledgeable and made our transaction simple and smooth.

Love the service here, I will never go to a corporate store after this experience...

Totally fractured my old phone died I came in there expecting to be not please pleased and Andrew made everything happen for me just Bing Bing Bing totally cool guy and Im happy with that new view of the world it seems like Concord is the best place to get anything because the citizens of Concord if someone told you they require intelligence in their shopping get in your car drive up from Boston and go to Concord see Andrew

The best cell phone rep ever!!This should be your cell phone store and see Andrew.

IGot help from Drew Hes very good. As I am Old !!🤣😁

Frank was most helpful and patient getting my phone problems resolved! Thank You Frank!

Great! I went in with my 83 year old mother over the Thanksgiving Holiday and had the good fortune to have Ahbi help us. Not only was he very knowledgable, but he communicated very well and kept us laughing.I had an issue with the rebate plan and called him several weeks after the transaction and he took the time to solve my problem, even going so far as walking me though what I needed to do step by step over the phone.Great customer service and a delightful young man to have worked with. Thanks, Ahbi!

Great!

I went to this store to purchase a new phone in November. While I was there they reviewed my account and sold me an Ellipsis jetpack with a 2-year contract for $10 a month. They sold it to me telling me that it would prevent me from any overage charges. They also told me that it enabled me to get internet service anywhere. I told them I was not interested in that but they sold me on using it as a way to avoid overage charges. When I spoke to Verizon Wireless directly they told me how to prevent overage charges by downloading the Verizon app at no cost. I took the jetpack device back to the store to cancel the service - they told me I was over the 14-day return period and would not take the device back. There is a $175 cancellation charge prior. The people in the store were unbending and would not help me. They sold me a worthless piece of equipment that I did not need. The jetpack is a total rip-off if all you are looking for is to prevent overage charges. Call Verizon Wireless directly and they will help you minimize your monthly charges with an appropriate data plan. The store representatives on Sudbury Road are deceitful and disingenuous. If I could, I would not give this store any stars.

Nothing but good experiences. They take all the time tech morons like me need, though it kind of sucks when there are 3 in front of you in line.

Update from 11/20:Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it.Changed my rating from poor to very good...------------------------------------I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a restocking fee but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. OK I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the restocking fee to be $100. I said OK, but you have negatively impacted your customer relationship (or something like that, it may have come out What? What do you mean youre charging me $100!? blah, blah, blah blah You get the picture)But heres the interesting part - I had said OK and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said you have made the choice to charge another $50 and potentially lose a customer. I dont think that is a very good decision and arguing with me about this does not help. He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said I get it and you have lost a long time customer for $50 (Not to mention what actual costs there are to restocking other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing Ill need to call your boss to which he replied go ahead and call my boss. Wow...I left without my old phone reconnected and without a new phone. I am very disappointed with this approach to business. Though I was not happy with the $100 penalty, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. I think they probably saw this as a way to make a quick $100. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...

Andrew did his best to get my cellphone back in action, but it was hopelessly poisoned...so I purchased a new one....hes a very patient and matter of fact man who deserves accolades....my wife and I each have 3rd generation cellphones from Andrews Nikkistore....

Andrew was excellent. Very personable.

Aidan was great and very helpful, fast and friendly!

This is the place to go if youre on Verizon. Skip the mall and the lines, ask for Andrew or Sierra.

Great service always helps with issues and comes up with a solution all the time.

Fast, efficient and friendly!

Andrew was bery helpful in solving my problem

Bob was exroardinarily helpful, and fast!

Aiden was great.

Andrew and Sway are great

Very helpful, knowledgeable and pleasant!

Andrew is the best!

Apathetic and rude on service issues that are not regarding new sales for them.

This was great!