My husband and I came into the concord mills store to exchange 8 pair of maxima shoes. My husband order the shoes online as a birthday present for me. When we walked in the store the cashiers were not professional at all. My plan was to purchase a size 8.5 but that was still too snug and the size 9 was too big. I began to walk around to find other pairs of shoes but the cashier was watching me impatiently because she wanted me to hurry up and make up my mind so she could hit the button that would return the money back to the card. I could not believe how we were treated. number 1, we drove an hour to get to the store and number 2, Steve madden is my favorite store. Usually the workers are more friendly and helpful. I seen other selections I could exchange for but the cashier rudeness made me change my mind and just get the money back. She made me not want to ever come back in that store again. I just felt like I needed to share because I am not the type to complain but I feel like she was the manager and she should be more pleasant to the customers. I believe she was frustrated because she was waiting on another associate to confirm with her if she was calling out or coming into work that day. And I know that because she was loud telling the other workers. I just wish she did not take it out on the customers!

The entire staff was prompt and courteous, the store was filled with merchandise and every shelf was well stocked and neatly displayed.

The staff was very attentive and friendly! Ashley was absolutely amazing!

Horrible customer service!!!! First my shoes took a month to get which wasnt the problem. But what made it worse is I went into the store to exchange them. Still the shoes were too small when I recieved the new pair. The shoes in store in a different color fit fine. So its just strange. But what made me mad is I went in for the second time to exchange the shoes. I thought the reciept was in the box but it wasnt. So I gave them the original order number. But that order number stated I returned them. Im like do yall not have another way to check? Its 2021. I had to jump through hoops to find the reciept. Point blank period I will never shop here again. And tbh I can see why their locations closed down. Like do yall not see why yall not in business pissing people off? Just terrible.

Ok

Love this store they always make me feel welcomed and maybe it’s because I have. Almost every shoe in there or it’s because I come so often .Keep up the good work

Staff not very friendly, to busy talking to each other.

The customer service at this location was awful. Employees were incredibly rude, and offered zero help what so ever.

It was straight, clean store and nice staff

Good

Very good to buy shoes and many hotras things that sell I love them