Great customer service and explanation of options and what works best for my situation. Took time to prepare since he asked me some questions before I came in. Great pricing to upfront and honest. Thank you Monarch in Concord. I look forward to completing her transactions.

It really had been a great experiences at Monarch premium appliance. They make doing business such an ease. Jennifer was wonderful friendly, easy to talk to and dealt with. I have not see customer service at this level in a long long time. Also show room director Felicia was easy to get to and an absolute best to deal with as well.. high recommend

I really appreciated both Grayson and Greg who took the time to get to know me and the issue I had with my stove and the best option to replace it. They are both very knowledgeable about the brands and different models they carry and are really experts on the history of many appliance manufacturers and products.I would recommend Monarch to anyone looking for appliances.Don

Excellent customer service from both Jennifer & the gentleman that helped load my product into my car. Will definitely purchase from them again!

Excellent price, good follow up and fantastic turn around to keep everything ready within 24 hours. Jennifer and Felicia were very good and recommend doing business with them

Sales person was helpful in selecting the appropriate appliances for my client and following through with pricing and some other options.

I worked with Grayson Anderson at Monark from start to finish & the entire experience was very pleasant and engaging. I appreciated that Grayson was very knowledgeable about every appliance that was in the showroom. I never felt rushed, his focus was always entirely on me in person and through the back & forth E-Mails. Grayson always responded to my questions in a timely manner. I knew from the very first day, I would be working with a seasoned, honest, old school salesperson. Grayson was the best & Tammie was a close second, she closed the deal on the financial front. Thank you Grayson & Tammie!

We have dealt with Jay Vargas a couple of times. Jay has helped us choose the best options for our kitchen appliances when we renovated our kitchen. He was very detailed and knowledgeable about the appliances. And recently, found us a washer and dryer for my business and I couldn’t be more satisfied of what he sold me. He is very easy to deal with and we are definitely going back to him next time we need help finding appliances.

Greg Fletcher is terrific! He is knowledgeable, competent and friendly. Ivebeen buying appliances for clients from him for over 20 years. Iwould never consider buying an appliance any where else.

I own a small construction company with my partner. We both always send our clients to the other competition in the Bay Area. After learning of Monark Concord from a neighbor, I thought I’d give it a try for my personal use.The experience couldn’t be easier !We were greeted and directed to our fabulous sales person Greg Fletcher, who helped us purchase our appliances.I later went to the Hayward location for a clients needs and got the same treatment.I totally recommend this business.Helena SingelstadSingelstad Construction

I made a number of calls to different stores. Advice given by some of the people I talked to was some variation of “just pick the one you like the looks of”. I was so happy to make contact with salesman Jay Vargas, who was extremely knowledgeable and helpful. As well, we had some specific issues to work through in replacing our range so as to minimize other work needed. Jay helped to come up with creative solutions. We are very satisfied, and will be back again next time we need to make a purchase.

Very nice showroom of high end appliances. Wolf, viking, meile, sub zero, etc. Staff was very knowledgeable about all the products and very helpful in relating to what my needs were and outcomes I wanted in my new kitchen. Would recommend to a friend. Prices were competitive

I got a request to review monark. Here is what I have so far:Great selection of products and good info to help narrow down to some choices. However, the good stops there. We bought a floor model dishwasher and a new range and microwave. First, they sold us a dishwasher that had already been sold. This was not discovered for at least two weeks. There was another similar model that we ended up getting for a bit lower price, but they did not issue a refund until it was Installed. Scheduling the installation took over 1 month which is not acceptable for an in stock item.The next bungle was with the range. Delivery and install was pushed out ~3 months because the backsplash /guard was backordered. After about a month passed, they informed me that the part was discontinued. Seems like that should have been known at the time of order or at least sooner than 1 month. This was frustrating since that part was the reason for the delayed installation. Refund for that part was also delayed. We were able to move up the installation, but during installation, we came to find out that the wrong model of range was ordered. We had multiple discussions with the salesman about what we wanted and clear evidence in some emails so this error was very disappointing.All the errors seem to have been corrected, however we do not yet have the range installed.

Great service! Terrific experience buying appliances.

Great showroom, variety of products and knowledgeable staff. I would recommend Monark if youre looking for quality appliances and a pleasurable buying experience.

So far a terrible experience. Our sales guy disappeared and now their sales coordinator is gone overnight as well. What’s going on? No customer service at all, extremely disappointed.

Great Place 5 Star The best Sales people . Very knowledgeable and they really take are of the customers. Very Happy with Monark in Concord

This store had a variety of luxury appliances. With the helpful staff to make your dream kitchen

Just ask for Grayson. He will know.