Currently under some remodeling (as of Oct. 2021), this is my go-to Best Buy after the closure of the location in Afton Ridge. A friendly staff and relatively clean and organized store, you can usually find what youre looking for here. Bought the phone im currently writing this review on from her in 2019 with incredible ease and great service, as Ive seen repeated since.Pro Tips:- Since this location is attached to the always-chaotic Concord Mills and the new flyover bridge entrance has yet to be completed, look to come in one of the side or back entrances to get her quickest and use the loop road to avoid the main entrance traffic flow issues.- Since there is an entrance to the inside of the mall, expect the video games and toys sections to be barren, if not completely torn apart. Youd have to get there early or order what you want for pickup to get what you need from those sections.

Went to this store to buy a TV we saw online and they had in stock. The whole process was flawless from start to finish. Nick and Harrison helped us out and I would highly recommend you go see them!

Their PS5 drop was a disorganized mess. They supposedly were only supposed to limit sales to one per person but when waiting in line we saw people walking out of the store with 2-3 PS5s and price gouging right in the parking lot. This store needs better management and planning.

I like Best Buy its a great technology competitor. And I believe it is oligopoly in Charlotte.

I placed an online order, to which it says Your item will be ready for pickup in one hour. Two hours later, I still had no your order is ready for pick up email so I went to the store. Representative Gretel was very kind and helpful. She proceeded to Prioritize picking of my item. When represents Roberto walked by he said to me, The only thing that I can suggest is for you to cancel it and repurchase in store. Mind you, this was a $400 laptop. Save yourself the frustration GO SOMEWHERE ELSE!!!!!

Terrible customer service. My boyfriend and I came in to shop for air pods. We were by the apply products looking at them and waiting for someone to come help us. We accidentally set off an alarm on one of the phones, and made a joke that at least someone will come over and help us then. But then proceeded to stand there waiting for someone to come over to at least turn the alarm off. We saw about 4-5 Best Buy workings standing around and talking to each other, even looking over at us and the obnoxious alarm ringing, but did absolutely nothing about it. Finally someone did come over but didn’t ask us if we had any questions or needed help. It prompted us to leave and shop online.

Best buy is the go to place for me for any electronic stuff. They have wide range of items. People there really nice, they are always ready to help you. Only thing I would like to is to get GPUS.

Went to buy a graphics card here. This is the store that seems to get everything. They are always stocked up. Great staff. They got almost 200 gpus and the surrounding stores didnt get any. So theres something special about this place. Ps heres an insider trick always get the protection plan for everything.

I bought 2 TVs PHYSICALLY in this store. Then I went to eat. When I was gonna pick them up they start to asked me for the id I tried to explain that immigration office of USA (USCIS) has it but this guy didn’t even let me explain just saying that I cannot take them. I show my card (the one that I use to pay in the store), a picture of my ID and he didn’t even wanna look at it. After that, the first guy, the one that sold me the tv (excellent person), Came over and he fix the problem. I don’t know what happen with these people but I think if I pay for something and then they don’t wanna give the item (Not even giving me a chance to explain) THEY TRY TO ROBBER ME

Horrible. It took me 15 mins to make a $1600 purchase. It took me all together 1 hour and 56 minutes to try to reach someone with Best Buy about my purchase. A few hours later I was advised by EMAIL that they don’t actually have the item I WALKED INTO THE STORE, SAW AND PAID FOR. There is a reason why folks are shopping elsewhere. Don’t waste your time. Now I have to drive back to this store in the morning to cancel my order and receive my refund of $1606. So disturbed by this behavior. And no, I am not speaking to anyone in Mexico or India to give them all of my personal details. Are you serious? In this day and age? Are there any CSR companies left in America? Trying to fix and issue I didn’t make myself is tough on a Wednesday night. Never again will I shop at this store or any other Best Buy for that matter. They can’t blame this one on the customer. Just poor customer service.

They have just about anything you could want electronic. Computer, gaming consoles, phones, smart watches, and so much more. The staff is always friendly. Just about anything you have an issue with you can take back with 🧾 and with the grace period. And they have people that walk around so if you have a question just ask they will always answer you and know what they are talking about if they dont know the answer they find it out.

Here for the GPU drop, 7 people skipped you know fine we had a list we gave the manager one too, he walk out said we dont honor the line its first come first server.

Very helpful Geek Squad staff. My daughter locked herself out of her iPhone and they were happy to assist and get her phone up and running. Added bonus they didnt charge me! I am grateful for their prompt customer service.

I came, I saw, I compared prices on my phone like every other person, and I purchased. It’s hard to compete as a brick and mortar but I don’t want to be one of those people who complain after a chain closes all their stores

Out of every laptop we wanted. Staff seemed more interested in chit-chating than finding us a laptop. Ordered one from Dell online. Got it in a few days.

People were great and helpful with all the questions I had. Unfortunately inventory is not the best as of now due to COVID-19. They are able to help you find another store or help you purchase what you are looking for online though!

Good variety had everything in stock found what i needed quick

Extremely long checkout time. Took about 25 minutes to complete my purchase. While the select at this location is smaller than other location. I was able to find what I was looking for.

Remodeling the store. Everything is not where is was lol... whew spot. Employees are very nice

Very clean. Asked if help was needed. Direction to department accurate. Good selection.

Bought a new desktop computer. Salesperson was knowledgeable and answered my questions. He spent plenty of time with me, though I did have to wait maybe 10 minutes for him to make an appearance.

We called before we went to see if they had an Iphone accessory...when we got there they said they were out of stock...

Been super disappointed bc their employees have to be found to help you out. Plus no inventory

Service was poor. Item either not in stock or not in the right section of the store. Online may be my best bet.

Sept 4- I went to Best Buy as I was instructed to do by the 800 customer service number to get my 20% discount from me being a vendor tp employee. Upon discovery Scott Moore stated hes never heard of that and hed check w/another. He returns to cashier and I to simple state the csr rep was wrong in telling me that. I then asked to speak to his manager- HE REFUSED- He said he was the manager. I expressed I wanted the next level. He became offended stated who because I told you no? Then he states thats it my deamor lol then walks off in the middle of conversation. Then comes back ... just to then oversee cashier. So I stated just yo be clear your refusing to honor the 20% discount and to give me manager info. He yes yes.Soooo BEDT BUY..I would strongly suggest you begin to look at your managers who make great business decisions and NOT PERSONAL.I RETURNED $854 and closed a $4600 cc over a $170 adjustment that could have been processed on YOUR STORE CREDIR CARD!!!ALAN KARPUITCH youve got to do better!!!This is SAD BAD BUSINESS 👎

Wonderful experience. Our salesperson was Ben, very knowledgeable.

Best Buy use to be one of my favorite places to shop. I could spend hours just looking and planning for my next big purchase. Over the years sock, customer service has gone down. One the things I appreciated about the Best Buy in (Kannapolis/Concord), which is now closed ; was all employees were very knowledgeable about the products within the store and willing to assist customers. I wish this was true for this store location.

Pretty small store and not as much selection as I expected to see. Still great for a store in a mall and the staff was pretty friendly.

Best Buy is really the best electronic shop in the City! I bought my macbook last month with a 15% discount!

Average at best, It must have been my Lucky day : I got help from a sales associate without having to wait 30+ minutes orHave to go on a hunt to find one .

Very knowledgeable staff! Went to buy a new TV and the staff helped us get the best deal! They went out of there way to show us what sound bar sounded better. Ask for Aman P. he is an amazing sales person.

Store okay disorganized and best buy as a whole dosent offer military discount only by a base town guess we vets or military ate only near base towns. Staff was great thats just reflection of the individual not company staff gave best buy a 3 if not it would have been a 1 I will buy from Amazon never again will I set foot In a best buy

Its a nice Best Buy. What do you need to know? Good place to park for the mall.

Best buy is very good store to buy electronics appliances because if you dont like you can always return it

Not too much to say. I can easily find things here or ask someone. If they think I can find something cheaper online, they tell me. Makes you trust them more and I constantly return to buy my bigger electronics.

Bought a new LG washer and dryer pair. Salesman was excellent and thorough. He gave us options for warranty and delivery. Some confusion occurred when they were being delivered because we were told that delivery and hook-up was part of our deal. The trucker just delivered and left. Since we had been without a working washer for two weeks, I got out my tools and hooked them up. Later in the day I received a call to schedule when they would be hooked up, but I had already completed that and was using them. Im a bit frustrated with their lack of communication here.

Quick in and out. Curbside pickup service was fast and professional.

Usually when I go into Best buy its because an electronic device that I purchased there has failed to operate properly. However, every time I buy something there I buy the warranty. I havent had to buy a new Bluetooth in over 3 years because it stays covered by their warranty, and their exceptional service. Five stars from me hands down.

As per usual, service at Best Buy is sorely lacking. Trying to buy a nee laptop and get ignored multiple times.

Got screwed over by customer service and geek squad while trying to replace a vacuum.Paid $160 (Vacuum) + $40 (Insurance) Originally. Forced to pay $60 for replacement vacuum... $20 (Advanced Model / Upgrade) + $40 (Insurance). The replacement should not be $40 every time, Poor Advertising.

Small store, but easy to get in and out of.

Fastest curbside and indoor pickup I’ve ever experienced at a Best Buy. They usually have what you need in stock or next day.

One of the gentlemen (Joe) who helped me purchase my Apple Watch was exceptional! He was very knowledgeable about the products they offered and Best Buy policies.Highly recommend this Best Buy location over others around the city.Thank you, Joe!!!

Customer service people are just helpful enough without smothering you. Helpful but distant. Always a friendly environment and a clean well organized store. Would recommend.

Customer service is always helpful in helping you find what your looking for and explain how the product works...

It was busy and took a little while to get help. The help I received was good at the time but when I got home I realized the associate helped me pick out a TV mount that was not compatible with the TV I purchased at the same time. They also did not have the TV in stock they were advertising on sale, so I had to settle for one I am not happy with. Best Buy is too far to drive for mediocrity in my opinion. Shouldve went to Walmart I guess.

Went in to Compare appliances, they offer great floor/display model sale.

I was having trouble getting what wanted on the web site, so I called directly, and spoke to 2 representatives that were outstanding. The 1st got me the answers I needed,the 2nd took the sale and got my 75 samsung series 8 ordered and arrange delivery, Im handicapped and that means the world to me. Thank U for excellent service

The gentleman that helped us was very pleasant and helpful.

Super helpful Geeks making a solution for my computer and video monitors.

Use to be a good place for pc parts now a good place to buy a blender

The sales person was very quick and helped us get the tv rack in the car!

Going through renovations which makes it look crazy inside. However finding help was the bigger issues. Very low staffed.

Overall store is good but not many options

Curbside pickup was perfect!! They came right out! Service with a smile

I have called multiple locations, was either put on hold, or no one answered the phone. Really like Best Buy, but it’s best to go to the store the to call. Their website is good too.

I got to the store before it opened. Just a few of us waiting. I was returning an item I bought for my grandson, process went smooth. Decided to look at refrigerators and not no one came to me, helped me at all. I stood in that area for awhile looking online at the reviews and more details on their selection. No one helped at all. Sad to say they seem to not wantthe business. Poor customer service!!!

Never get help and when I do they always leave me for someone else.

Clean store. Seemed well stocked. Staff seemed more interested in their phones then helping us. We went in to buy a dryer and no one asked to help. Im not going to drop 800-900 and not have my questions asked. Pretty bad experience overall.

I have had good support with Geek Squad

Aries was so helpful! He somehow juggled helping me find a wireless charge pad and helped my boyfriend and another woman find the perfect printer all at the same time! Give that man a raise! I was so impressed with his professionalism and patience with all of us! Well done!

Purchased a car radio expecting to pay one price but when got the register it rang up cheaper. Awesome buy! Then I had it installed and the guys did a superb job with the installation.

Its best buy what can u say.

This place was pretty great I picked up a mobile order and the gentleman there I cant remember his name but was very friendly and the whole process went very quickly and professionally thanks Best Buy!

I bought a Logitech C922 Pro Stream webcam for curbside pickup. Best Buy always does a good job with their online ordering. It was ready within 10 minutes of ordering.

Cool stuff, high prices.

Going to this store makes me want to buy every single electronic device available. It is well stocked. Customer service is also good. I would highly recommend.

Great employees! Very knowledgeable & very helpful! Clean store, good variety of different items.

I didnt really get to shop because they are remodeling.

I found the margarita pizza to be absolutely amazing!

Very good place to purchase electronics service person very helpful

Great inventory of items I needed at a reasonable price. Associate very helpful but wait for him was a bit long. You might consider adding additional associates during the holidays.

Is a good place to shop but good luck trying to get anyone to help you if you need assistance with anything

They set a appointment for me to come and put speakers in my car on May 6th we paid for it and all we have paper work for it and all. Went up there today to see if they can do it sooner was told we not in the system at all so they made appointment for 18th we will be out of town then if we wouldve came up there on 6 I wouldve been very upset how I am now. Was told by call service they should honor the date we have on file but went up to store the store manager stated they cant because they already put someone in our spot I will NEVER do business with best buy ever again.As much money Ive spent with them. I will return to bring them all their speakers and and my installation refund. Wont recommend anyone else either because they are unprofessional.

Went on a hunt for a switch lite. They were the only ones in the area that had it. I was able to go in the store, order it online for pick up and within 30 minutes I had it. They are now my go to for electronics.

Was out of stock on a whole lot of merchandise the last visit.

Took care of my return quickly and efficiently. Thanks!

Very few customers and sales people. Only one that talked to me was another customer. We both stopped to admire a large screen TV.

Have been going to best buy for years for good reason!Great products and Great service!A++++

Got what I wanted. Salesman was very knowledgeable and friendly. Great service. I ❤ my new laptop!

Got a set of tile locators and price was great!

Good customer service

Ive not been out to Concord in several years. I ordered a vaccuum online and chose store pickup. Pretty wild to check out all of the gizmos and gadgets. Google maps was awesome in taking a back route to avoid road construction. Just a great day to go for a ride and pick up a $400 vaccuum. (I gotta stop buying stuff I really dont need.)

Not the nicest customer service, but not the worst either I guess.

Great place for 📺and electronics

People use the store as a cut through. Hang on to your children. Employees were helpful and courteous.

They closed down the at Afton Ridge. Been avoiding the mill ever since! Good place to go. ...expensive....to far to travel.....thats why I rated it a 2. Wish it would come back to Afton Ridge!

Great service I went in for a radio kit they always have what I need for my audio needs.

HORRIBLE customer service. I don’t get it. There are soooo many employees roaming the store, yet one employee POINTED to where I could get my item. NOBODY asked me if they could help me find something. I needed to find a cell phone cover and was directed to customer service. TWO employees there, checking out people BECAUSE THE CHECK OUT LINE WAS CLOSED! 3 employees remained at the door greeting people and not doing much of anything else. When I got up to my turn at customer service the guy refused to walk with me to find a cover for my cell phone, yet, the other employee, stepped out, around the desk, walked over and came back with a selection of ear phones for his customer to choose from. No wonder why all the stores are closing. Won’t be back.😤

I ordered a monitor online and returned it to the store. I had to wait while the associate ripped open the box to make sure the monitor was there. I told her that it hadnt been opened. She then proceeded to pull all the pieces which were all still entact in their plastic bags. It made me feel a certain way considering that the Best Buy security tape wrapped multiple around the outside of box was still intact when I returned it. It was so secure that she had difficulty cutting it off.

Wasnt impressed and the construction made it even worse.

Didnt buy anything, but everyone was helpful

Geek Squad not helpful, charges $85 to ship your computer off for diagnosis. Look for computer repair locally.

Store employees were extremely rude, especially the two ladies working the customer care counter today at approximately 4:30pm. They were completely unwilling to assist and essentially told me that the 1 hour pickup timeframe communicated on the website was something they it says to all customers, but the company didn’t expect for employees to actually make this happen for customers. Save yourself some time and a headache and do business elsewhere.

I went to go and get my pc fixed at Geek Squad and Elvis did a wonderful job. It was a quick and easy fix. Thanks Elvis

Well stocked and has thr latest tech.

Very busy. Not enough Sales staff to handle the business. Long lines.Had the product i was looking for at a reasonable price. Need more sales people.

Their curbside service is terrible the website said 3mins we have been wait for almost an hour and still have not got the one item we order that said was ready on the website .

The store is good but the customer service is poor.

The website guaranteed 2 day shipping for an item. Once the order was placed that changed to 10 day shipping. Had I known it would take that long I would have opted for in store pick up. Called customer support immediately and was told that since the item was still processing I had to wait until the following day (despite the website stating that changes had to be made within 30 minutes, which I told him). When I called the following day I was told there was nothing they could do because I didn’t make changes within the 30 minute window. I asked to escalate the claim and was told that a supervisor would call me back. That also never happened. Clearly Best Buy thinks that lying to customers to prevent returns is their best course of action.