Extremely mad and disappointed with the service provided to me today... I paid for a service that included appliance, delivery and installation. Received a call a few days ago were they asked me to adjust the date, no problem. My problem is that on delivery date I was told by the delivery person that it was a drop off and not installation, uhhh not what I paid for. I am new in the area, new house and running on a tight schedule and I was expecting to have things running by today... but instead I was told different... highly recommended better communications with the costumer... now I am back to square one. But cant do much until the weekend due work responsibilities...

Menards is a great store! Much more to offer than Home Depot or Lowes. Wish they would expand further south!

Great store quality products at a good price. Very friendly Is employees and knowledgeable about the products

Just Passing thru may never go back. huge store and pretty decent prices 👍 but the staff 👎 a few of them seem to have an attitude when they are asking people to wear a mask. They blocked another person from even going in and yelling about it. I don’t wear one unless asked. and when asked I don’t argue or have an attitude, I put it on to reach my end goal so it should be the end of it, no problem right? Wrong I got eye rolls and something muttered under the breath.

Love Menards. Needed help though, looking for some screws. I asked an employee who just stood there with his mouth open then said hed get someone to help. Never.Came. Back. Luckily, a nice contractor cane by and helped me get the screws I needed.

No one knows where any thing is

Very friendly and helpful staff, especially Jayden, found what I needed in record time!!

I like the store and Im happy with the service I usually get. Really sick of the mask thing! That boat has sailed! Give it a rest!

Great place to shop!

The security lady upon entering was pretty crabby the pregnant one after that theyre pretty quick download me I was overall happy with the experience other than leaving chunks of pallet and a mess in my trailer

I had a very good birthday lunch at pizza ranch

Because Zero stars arent an option. The worst customer service Ive ever experienced in my life!!! There are many other places to shop. Support someone elses business.

Cashier was very friendly and helpful when I walked in the door! Was in and out and home to bed.

Couldnt find help looking for something

Great place, git it all one stop

Nice place to find dads toys

Entrance an exit being far apart irks me. Good service

Discriminatory. Rude. Unprofessional. Unlawful.One star is too many for this establishment. The way menards employees treats people is horrendous. They require masks for those that have medical exemptions, and are incredibly rude about it. Going so far as to physically block entrance to the store.I will buy my grill, patio furniture, lawn mower and fire pit from Ace hardware.

No customer service.. if you know what you need, its a great place...

Rude confrontational employees. Cant believe menards would put it in their employees hands to regulate mask usage. Not fair to the employees and the one who was regulating it makes me never want to go back to another menards again.

Love the store

I was 6 aisles away from the door person yelling at me that my mask had slipped off my nose because I was talking through my projects. Went in with a $5,000 list and walked out with a $.58 item. Bought my appliances from Sears, wonderful service and no mask. Buying my kitchen cupboards from Meade, no mask, no yelling and I had wonderful service! Menards in Columbus :( terrible service and super RUDE!!!

Not very busy, found what I needed quickly. Plenty of staff, they all had smiles.

Three times iv been there and all three times your scooters have dropped dead on me at the back of the store,,Im disabled and had to walk to the check out line struggling with my cane and a couple of idems I got,,think anyone of youre employs seeing me would help. No thay watched me walk by,,,iv started to go to acc hardware, at least I can get help thair. R.C.Louis

Menards are violating our RIGHTS, as a individual. Its not mandatory to wear masks! But people who are told to wear masks if you Want to shop here. Some people have medical reasons why they cant wear a masks, under doctors order. They still will not let you come into the store with no mask. People need to wake up, the COVID19 is fake news. This business is communist. They dont care about you or your rights as a American. Menards you lost my business because of ur mandatory masks policy that you made up.

Lost my wallet in the parking lot. One of the workers, Dan I think was his name took it to lost and found! Thank you for your honesty!!! Still good people out there!!!

I bought a washing machine and a dryer I paid for them and when I went to pick them up they told me that there were only display ones. Cristian the supervisor treated me with a very bad attitude and the manager girl too. They dont take customers seriously. they should improve that.

Ive never had a problem at this menards. Clean store and friendly staff.

No Lowes, No Home Depot. The only game in town.However, OK prices, knowledgeable staff. Big parking lot....but, theyre still doing the Covid mask thing...?

Time to lift the mask mandate

Always find a good deal

Did realize that it is okay for employees to treat customers like shot when shopping in the store

Menards has shown to who its allegiance stands.Not the customer, but to the Satanic, NWO Agenda 21 driven psychopaths.We will not participate in your spell casting.We will not participate in your mask ritual.We will not shop in your store and bow to the Satanic NWO.

Nice place to buy any construction product.But..... bad customer service.

Nice and they have everything

They have a great selection of building materials and Automotive an excellent prices, not to mention the 11% off is really good. The staff is friendly and knowledgeable in a really interesting environment. I love this store 😃

Menards is the best 👌

I bought a gift card.

Very clean and helpful store

Always good !!!👍 👌 😌 👏 🙌 😎

I recently visited Menards to complete the purchase and delivery of roofing materials. After going back and forth with customer service and the contractors station, Lois the manager became disrespectful and rude with the order. Lois who I had asked to check my account to prove the order was not delivered said she can not provide this service. She refused to help with the situation and walked away leaving me with no information in regards to the issue. I spent over 2 hours in the store that day and left with no results. Menards claimed the material was delivered and that I had no claims. Jess the manager called later confused and said the order was delivered. Later, Jess admitted that the order was never delivered. Now, Lois who I had asked to check my account to prove the order was not delivered, asks for my card to verify the issue. I had asked her twice earlier that day and she denied that she could not provide that service. Lois was unprofessional and rude. The majority of staff are helpful and the materials are useful. I just will avoid the big projects at Menards until I feel management understands how to handle situations without lecturing and blaming the customers.

I have a long disease that makes it almost impossible to breathe and this Menards kicked me out because I cant wear a mask would not recommend shopping at Menards they would rather have someone pass out because they require a mask.

Products easy to find.Good prices.Clean and organized.Friendly and helpful employees.

Dont like attitude of management

Can never keep there counts right. When to get pickets they sold me 60 when yesterday they got two pallets in went back to the yard an they didnt have any they sold them yesterday after I left

Great except for being forced to wear masks which I dont think we should be.

I ordered cabinets from Menards on May 5. I finally got my cabinets, way after the promised delivery day (received in July). I unpacked and two of the three were damaged. I called Menards and they promised me they would call the rep and reorder immediately and put a rush on it. They came in two days ago. I opened the boxes and they completely sent me the wrong cabinet! I sent pictures of the damaged cabinet, along with the order numbers on the box as well as my original order. How could they POSSIBLY have screwed this up! Now I have to wait another two months (apparently that is rush to them), pay someone to make a trip again (two unnecessary trips), all because of poor product and poor service. I will not recommend them for cabinets, ever! If I could give minus 5 stars I would.

Help is hard to find in the store... As usual....

I was there on 4/11/18 with my elderly mother after waking thru the front door and getting a friendly greeting the customer service was a shock all employees were on cell phones and not eager to please any customer. No helps was ever offered. We were send to wrong places back and forth throughout the store with 3 carts fully loaded with one cart being full of 8 foot posts. After spending nearly $400.00 i feel Menards needs to know. In the future i will do business elsewhere.

Sad when menards requires a mask to enter the store. Gave in to the political war that is going on and leaving the freedoms of Americans behind.

I love how they have such a large store, so many registers, so many people shopping tgeir no one that has a clue what the hell is going on. The place could be better if they had better management or just people that knew; WAIT I mean ANYONE their that actually gave a damn.

The guys at Menards are the best! Very knowledgeable and friendly. They always help me get what I need. Thank you everybody! !

Get what you pay for.If you want something in a hurry dont bother because the register wait times are 5-30 mins more than a hardware store. Understaffed at convenient hours means you are waiting long periods of time for help loading. Most of the time I am waiting 20+ min. for loading help. I have actually started planning on bringing help to load items like sheet rock, plywood, etc. But, cheapest prices in town typically 10% cheaper than competing lumber yards/hardware stores.

The assistant manager of the hardware dept. Is tops!

Having to wear a mask when you have COPD makes shopping nearly impossible

Mostly because every employee makes a great effort to avoid customers. Its great if youre an introvert; but when you actually need help.... youre out of luck.

The guy in plumbing went out of his way to find a solution for my downspout troubles. Made me feel like I won the lottery when he came out with the last 4 inch 10 ft plastic pipe.

There were some real good sale prices on toys and an extra 11% off!!

I picked out a lawn mower to purchase. A gentleman from a different department helped me find a young man to help me check the mower out. The young man went to get a cart and never returned I waited 15 minutes and called it a day and left the store and went elsewhere very disappointing but not surprising given Columbus

I am very disappointed with this Menards. I recently had a bad experience when purchasing a dishwasher. After waiting a LONG time to get help answering my questions regarding the dishwasher in the store, I finally decided to purchase one at Menards, even though Sears had a similar sale item, we could get it for a slightly cheaper delivery fee, so we went with them. I was told that they would pick up the old dishwasher and then we would just be in charge of hooking up the new one, which my husband assumed he could handle, and the lady assisting me called the plumbing dept and they said it was not very complicated to install. After waiting AGAIN for someone to set up our delivery (and I might add, my children were getting pretty crazy after waiting so long in the store) we finally purchased the dishwasher and waited for the delivery the following day. I then heard from my husband, who was there for the delivery, that they WOULD NOT install it because we had not uninstall the old one for them. I was NEVER told that we had to uninstall it ourselves. When I called to discuss this with them as the new and old dishwashers were both sitting in our kitchen, I was given to Lois, a very rude manager in the department who rudely told me that if I signed the delivery agreement, I agreed to it because it was in writing on that agreement. Yes, I would love to sit and read your delivery agreement after being in your store waiting for an hour with two small children. So, I am, in fact, at fault for signing something and not reading the fine print, but I have to warn those of you shopping there not to make the same mistake. I will shop for my appliances at Sears from now on, as he was upfront about all fees and all that would be involved when I talked with him over the phone. I had a huge list of items we planned to buy from Menards, those items will now be purchased elsewhere. I encourage others to do the same.

Have most things I need for projects and some things I wish they had. Really went downhill with their tools only carrying masterforce now otherwise most staff is knowledgable about things in the store but I keep going back because there isnt much choice.

Has such a wide variety of merchandise and their prices are competitive. employees are knowlesgable of the store and can typically take me right to the item Im looking for. prices are competitive with major retailers and are mostly lower than other hardware stores/chains. theres not a lot of major retailers in Columbus outside of Walmart so Menards provides additional variety and product offerings.oh and returns and exchanges are easy as well. I like that one can look up an old receipt to return an item in the event you no longer have the original receipt.

Mask cops harassing me. Followed me around the store. He should have been running check out so line not as long. ACE hardware next time for me!!!!!

Was able to find everything we needed and more

Good prices grate people working there..thank you Menards.in Columbus.Nebraska..

Justin V was such a wonderful help.Great experience getting everything for my makeover in my kitchen.Thank you!

Friendly easy to find.

I am not agree specially with the rebate...

Some products are good only because of name brand but the cheaper stuff, no good. Nice staff but most dont/cant help if u have a question and sale u the wrong stuff.

Mask policy is bogus

Reasonable prices. Good products. Associates willing to help.

The people are nice and are alqays there to help.

I spent more time waiting to pay for my five items than I spent walking the rows and rows of items. Never have they opened up another cashier if there are more than two people waiting in line like they advertise. Headed to Mead or Foster Lumber now on; enough is enough!

Abusing employees and customers is never okay 🤬🤬🤬

Store is clean, had the products I wanted at the right price, and friendly service.

Found what i needed. Checkout was smooth

Good service .helpful employees

Needed a lot of electrical components & Luiz was amazingly helpful

Has pretty much everything you need !

Seversl problems with the columbus ne facility they always seems like the wanna give the costumer a hard time, also quality of tools r no good bought a hammer dril ysef it lim5 times and stop working, same with a hitachi grinder Chinese stuff does not last more than 3 to 4 time u use it

Great store just finished a major remodel.

Menards does not recognize Military Veterans. Both Lowes and Home Depot do by giving discounts on purchases . I am a Veteran of Both Gulf Wars . I have returned to Nebraska after leaving to join the Military in 88. I was living in Las Vegas NV, where both Lowes and Home Depot welcome Veterans business. Guess where Ill be taking my business?

Best place in town and can get what you need

Very helpful. Anytime I am in menards there is always someone there to ask if I need any help. Being only 20 my boyfriend and I are in the process of remodeling our house and we have bought 95% of the supplies from menards and havent been disappointed. Being new to the whole remodeling process we have turned to the employees of menards to give us a helping hand and we have currently completed two rooms. Very happy with the outcome.

NOT EVEN ONE STAR! Horrible service! If you ever plan on picking anything up from the lumber yard expect to find and load it yourself due to no one every being out there. You can never find anyone that works there because they’re all bundled together with a big thumb shoved up they’re asses doing nothing. WILL NEVER SHOP THERE AGAIN!

Nice service, helpful workers, cheap sales!

I found what I needed. Great shopping

I love the store..nice people

Always friendly service

Had what I needed at decent prices.

Very handy for getting projects done and some groceries

Always a great place to shop!

People that work there dont even have a idea where stuffs at.

Generally good experiences here.

All the sudden they stop carrying products at random after purchasing for years. Your loss menards ill get it on amazon now, with a lot of other products.

Is nice plase for shopping

Helpful advice from friendly staff

Like your local hardware store but huge!

Kiley walked right past me, didnt ask if I needed help, a deaf man pointed me to her direction, she looked up and walked the other way. SMH

Clean