Great customer service from Bronte. She helped me get the correct stone to match my customers house, followed up on the order lead time, and was easy to order it through! Definitely recommend!

We had a terrible experience with Hamilton Parker. I have never left a bad review for a company before but this time it just seems important to share. For starters, our sales woman who met with us was not very friendly and was rude as my husband and I were picking out tile for our new bathroom. When the tile arrived it was 4 times larger than it was supposed to be. The size we chose was a typical bathroom floor tile (12 by 24 inches) and this was (24 by 48 inches) for a very small bathroom. Apparently the sales woman made the mistake and wrote the wrong numbers down. We understand that things happen. The main problem occurred when we tried to contact Hamilton Parker to make this right. We were ignored and basically delayed for months and months. No one could give us a straight answer and it was very disappointing. The company never took responsibility for the issue and basically blamed it on us. We ended up losing a lot of money and the customer service was just not great. I believe I spoke with 5 different team members or managers and it took way too long for someone to actually offer help. Overall we were just very disappointed with our Hamilton Parker experience. We did finally end up getting refunded for some of the incorrect tiles that were ordered almost 5 months later.

We have purchased all of our tile here as we restore our Victorian home. Expert assistance and a selection like nowhere else!

If you find tile that you like at Hamilton Parker, no problem, it will probably be just fine. Our advice, though, for any installation materials that you or your tile professional will need for installation is to purchase those items at almost ANY other local retailer, as most other retailers actually have a keep our customer happy policy by allowing returns of recently purchased unopened items like off the shelf grout.

I am having my bathroom renovated, but I am not good at picking things out/coordinating/making choices. etc, etc! The staff at the store was incredibly helpful and I cant wait to see my beautiful tiling and flooring when done. The products are high quality and worth the cost!

Very helpful, knowledgeable and fun. Always an excellent experience.

Great service! Technician was professional and explained everything to me. I will be using them again for sure.

We had a wonderful experience from start to finish at Hamilton Parker. We selected Virginia Ledger stone for our new fireplace. Jesse Porter came to our home to measure and discuss the project. He took all the time necessary to answer our questions. But the best part was watching Mario (who has worked for HP for 21 years) build our fireplace with the help of Jesse. These stones are individually placed and Mario did an outstanding job piecing them all together as if it was a work of art. They both were great to have in our house for four whole days. Constructing a floor to 2 story ceiling fireplace from individual stones takes a lot of expertise and care. And when finished they left our family room spotless. We cant thank both of them enough.

It was fantastic a great place to shop good people all good people

We have been working with Kelli at the Delaware location. She has so much knowledge of the products, patience and kindness that has made the process easier in picking out our tile. She has gone above and beyond with helping us with measurements and the final decision on which tile to pick. I would recommend her to everyone!

The 2 ladies who “helped” me were unfriendly and condescending. I left wondering if I had gone to the wrong place and maybe they were used to working with contractors or companies and not homeowners. They could not tell me how much the tile cost or how much of it they had. They said they would email it to me later today. I still haven’t heard anything. Even if the tile is well-priced, I won’t be giving them my business. Edit: One week later and they still have not sent me the information they said they would. I guess they have so much business that good customer service is not worth the effort.

One of the best places to shop for tile. Their stock is limited, so most of the time an order will need to be placed.

Great place, they have everything tile you need for any job.

Just ordered new gas white birch logs from HP and had them installed. We had our inside firewall painted black. We opted to have gold trim on fireplace doors painted black. Ordering the logs was pretty easy. Shortly after ordering a tech came out to clean out the old logs and paint the interior fireplace. The logs took about a month to come in. I chalk that up to Covid-19. Finally, logs came in and we get scheduled for install. We get a call the day of to cancel. I called back and spoke to Catherine. She got us put back on schedule for that day. Ian was great. Our doors were supposed to be painted and brought back with log install. They could not find them. Finally, they found them and Ian came back today to put doors on. Only issue is the door handles were supposed to be left unpainted. The first tech tried to paint them and ruined them. Catherine gave us new handles that were black. These were just fine. This is the only reason I gave 4 stars and that I had to keep calling instead of them reaching out to me. Bottom line, we love the logs and the paint job. Ian was awesome!

Nice people. Over priced. Nothing in stock. Wasted time

Dont feel like shopping there

Nice people fast unloading, I’m happy to come back here

Friendly, professional, and great selection.

They will sale you Too much then what you need and then they refused to return they have very rode Maneger he looks like everything except manger

Friendly staff and nice service

30-50 sq ft . Nice selection.

I have been going to Hamilton Parker for many years. The showroom, the showroom staff, the quality of materials and the prices are in my opinion, the best in Columbus. However, there is one person, Paula, at the back sales counter who is always in a bad mood, just not nice and has me leaving there angry.She is not knowledgeable, does not know anything about the products, and recently significantly overcharged me. I try to avoid her, but for some reason I end up with her. Maybe its because the other people are actually working. She needs to get a job where she does not deal with the public. I have said I was going to write this review of her for quite some time but never did, thinking maybe she was having a bad day. I seems that whenever I go there, she is having a bad day.I will continue to go to Hamilton Parker because its a great place, Ill just continue to avoid nasty Paula.

The best place to buy brick in Columbus. The people that work there are your sister or daughter or brother, in other words there normal people who care if your satisfied and you can relate

Super nice guys in receiving, and super fast, I was there at 3 am and they unload me in 30 min and let me stay there 10 hrs break

Great locale for masonry products and one hell of a showroom. Design consults if youre planning a fancy kitchen or bath or outdoor kitchen. Real brick, fake brick, real stone, fake stone, lots of tile to look at and buy. Easy to get to just off 670 near the airport. Stop in!

Fantastic Customer Service.

Awesome staff, super helpful in ordering tile and stone weekly.

Was completely ignored until I left - super disappointing. The level of service that I received seems to be way different than what others have experienced in the past. I came here specifically because it was recommended to me from our contractor. Hopefully this was just an off day for them.

Always awesome, always professional, always friendly. Great place and awesome sand products.

Bonnie was fantastic to work with in selecting our tile for the backsplash! She is very familiar with the products carried - and Hamilton Parker has quite the selection. Bonnies knowledge and experience in guiding us through the process was most appreciated. I would definitely recommend Hamilton Parker!

Not nice

This place has great service and polite people 👍Very helpful

Amazing showroom & the staff are super helpful, picked out all our new tile in one stop!

Having a Hamilton Parker showroom is another reason Columbus is so great. I love this store and my wife and I were able to change our entire kitchen design because we fell in love with some of the options in this space and wanted to include them in our own home. We have also had the pleasure of using their installation team for replacement of our garage door in Upper Arlington. From the first call, we had an exceptional experience, even with the added challenge of winter. I can recommend Hamilton Parker without hesitation and if you haven’t visited their showroom or worked with their experts, you are in for a treat.

Extremely impressed with the showroom and customer service. If you are looking to go two a big box store for your next DIY renovation, stop in and check them out. They will take the guesswork out of figuring out what you need for a project that is “new-to-you”.

Good place to delivery, receiving start at 5:30am, got me empty in like 30 minutes.

Great place for all your tile,brick and more . Very helpful staff!

Hamilton Parker is one of my favorite tile suppliers. They have a fantastic showroom with knowledgeable sales staff. They also sell garage doors and masonry products.

Great selection of tile and building materials to make my home look sharp

I had a wonderful experience today. Such a large selection. My choices were to a few with much needed assistance. Very polite/knowledgeable and helpful.Thank you

Good attitude

Hamilton Parker has a great selection, but more important they help you solve your problem. Maybe it is a design problem, how to finish off the tile matching old stock and quick supplies in the middle of the job. They will help you complete it. Are they the cheapest? No... But then I dont buy the cheapest steak, cheapest shoes, or cheapest car. Their products are made to list decades. Get quality and get the job done right.They have supplied the three houses I built, as well as two commercial buildings and miscellaneous rehabs.

Really nice showroom with a wide array of tile and stone options. Prices are quite high and it can be difficult to get someone to help you.

Their showroom is beautiful and comfortable. All the employees are very friendly and are more than happy to help with whatever needs. They also make tile donations to an art studio that I volunteer at. Tile workshop in the back looks state of the art and they have a very large selection.

Very knowledgeable people. Great selection on all products.

Great customer service! Appreciate the assistance with my project!

Much better staff than at the Delaware store.

Very helpful people and they know what they sell

Good quality products at good prices and installation of the garage door for the mother was excellent

Best selection & service in town for tile! But they also have fireplaces, brick, stone, pavers, garage doors & more.

Excellent. Outstanding show room, large selection of tile, brick, ect. With great assistance from sales staff.

We love all that Hamilton Parker does for us and the community.We have trusted them for 25 years we have been in business. I grew to know and love Milt Lewin from his approach as a business owner.Many years later, Adam Lewin has approached running the business a lot different w/ his own style but doing an incredible job.HP is a wonderful business partner and i am sure glad to be part of their community. Lynn Inskeep, Aaron Shears, Steve Waters, Brittany Warren, Alisha Farrenkoph, Justin Perry,, Aaron Graves, Chritstie Miller and Heather Johnson to name a few do an incredbile job and always have our back. Adam, you have done an incredible job building a wonderful team and your father woudl be very proud.

Its a fantastic place

Nice store and staff but BEWARE of the 30 ray return policy. For a larger project it is doubtful that anyone can be ahead of the contractors with selections and still be within that time period for return of excess unopened full boxes. For stock tiles we found the big box stores have much of the same product and more liberal return opportunities.

They are a great company to work with and understand how to make your project come together. I would suggest using them on any project that you could.

Got me loaded up quickly

Great product better people

Always great. They have what you want, when you want it!!!

Great place to buy stone.

Great company, Great Showroom and Great employees that really know what they are doing.

Great service staff

In and out in 30 minutes. Bonnie was great!

Very helpful and friendly staff. Huge assortment of tile to choose from.

Lindsay is so great to do business with! Thanks for the partnership!

Spent thousands of dollars here and HP wouldn’t take back a $30 exchange (bag of grout) that they pressured us to buy at the time. Quality backsplash tile but expensive. Once they get your business they don’t care to work with you anymore. Our future projects won’t go through HP.

Lots of tile

Loved the brick choices

They had all the materials we needed for a bathroom we remodeled at Lake Choctaw!

Great sevice, fantastic showroom.

My son works there

Delivery took 25min, fast and friendly people

Quick to unload

Over priced, I got a service call for 55 and 80 bucks vs 120 they charge,I called them on 1/15/18 for service, they scheduled me for 1/19/18.it was snowing an 18 degrees outside, and my garage door was stuck open. Two other companies came out the same day .

You could spend less, but youd have to drive far to pick it up because they refuse to let competitors deliver in their market.

Great

Fantastic service!

Only buy from here when i have too

Do not use this location.

Best service in town!!

Decent..

Poor customer service.

Great selection

Awesome

Its a good store