Buying my truck was a great experience. Sean and online sales manager Kayla took care of me. I was greatly fairly and with respect. I felt like my business was wanted and I was glad to give it to this dealership. Everything about my transaction was perfect.

I was in need of a newer car because the old one had so many issues that it was no longer cost effective or reliable.The team jumped in, asked qualifying questions to help me make an informed decision for the right car. No pressure sales, no push for any type of car, just honest people who live in our community and deal with the same things we do.We landed on one of the many late model, low mileage Sonata sedans on the lot. Low mileage means under 25k, and also means a factory recertification. Impressive!The car is immaculate, sporty, holds a ton of luggage and is on Par with the Accord and Camry for thousands less!I literally could sell these cars because of the excellent value and performance, but I know no one can do it like Germain Hyundai in the AutoMall in Columbus!HIGHLY RECOMMENDED!

Found them when in a pinch. They solved our problem. Their service staff have a can do attitude and they willingly share information to make Hyundai ownership a pleasant experience. So far their service is top notch.

Ive never had such a great experience buying a car! Russell Angelback and Mike Barker did everything possible to make sure the used vehicle we chose was in the very best running shape! I highly recommend the great service at Germain Hyundai. Every part of the buying process was streamlined and super easy to understand. They even beat the very low financing rate of my own lender.

When I bought my car, Kyle Jacks was my salesman, Kyle made the experience stress free: he even stayed late on a Saturday evening to insure everything was in order before I left. Ive had the car serviced there twice, I am pleased with the friendly and professional service Ive experienced with their service department.I recommended Kyle to two friends, and both purchased vehicles. I highly recommend Germain Hyundai, and ask for Kyle!

I will just say your dealership is awesome. I live 6 hours away and had to do everything over the phone. They made it so easy to do business. We made a price negotiation in about 15 minutes. Andy Butler went over and beyond to make the buying experience smooth and easy .Knowing that we would be arriving fairly late Saturday Andy made a restaurant recommendation that was out of the park. Andy met us a hour before the dealership opened knowing we had a 6 hour trip back home .He personally washed the car, filled the tank with gas and surprised us with a 20 year 200,000 mile warranty at no charge. We love our 2019 Lexus ES350.We had been looking for 4 weeks all over the country for a very specific new one. This one was exactly what we were looking for with only 4300 miles on it. Germain Hyundai you are the bomb.

Buying a new car right now is crazy. Its hard to find exactly what youre looking for as most dealers are running low on inventory. While that was the case and I wasnt actually able to buy a car here, working with Shane and trying to find the car I wanted within my budget was a breeze. Everyone at the dealership was so helpful and accommodating, and I definitely recommend starting your search here!

I just bought a new 2022 Hyundai Santa Fe 5 days ago. Im very pleased with it and at the time I was there i thought i got good service. But the past 2 days i have tried to have someone there to give me a call because i had a few questions i needed to ask. But have gotten no response from them. I was going to say i would recommend Germain Hyundai to anyone who is looking for a vehicle.

They really took care of the vehicle and its first service at 7500 miles. It would have been nice to probably have a better time frame of how long it would take to do all of the services, but overall this was a great service dealership.

I brought my 2020 Tuscon in for a routine oil change over Labor Day weekend. A week later as I am traveling back from a family function in Indiana, I notice dark exhaust, smell something burning, and my oil light comes on. Apparently, the oil plug had fallen out and I was leaking oil all over I-70. My engine was beyond the point of repair and had to be completely replaced. To their credit, the dealership replaced the engine at no cost to me. However, John Bricker, the service manager has such poor customer service skills that I will never return for service or to purchase another vehicle. He accused me of entrapment because I wanted written confirmation of a verbal conversation. He stated that his word should be good enough for me. If his word was good, it should have been no problem to confirm it in writing. I am appalled by the way I was treated by Mr. Bricker.

My cars engine crapped out on me and they were able to help repair it. Huge shout out to Ben who helped me through the whole process. There was a factory issue with my engine that cause the whole thing to need to be replaced. Although it took almost 3 months to get my car back (due to a specific part missing), they paid for a rental for that whole time. My car is running great so far. Very grateful to have awesome customer service and a car company that looks out for their customers. Thanks Germain Hyundai!

Germain Hyundai offers a nice friendly and comfortable atmosphere. I will definitely return for any future service needs.

Shawn Rose is the best. My daughter was trying to buy her car at the end of her lease (we leased from Shawn) but she lives in Texas now and after A LOT of run around from the Texas Hyundai I called Shawn and with in hours she was being mailed paper work to buy her first car. Between Shawn and the finance guy ( dont know his name) she was so happy and so was this mom. Thank you so much for helping her and me. Oh and she got a great deal.

TJ was awesome!! We just walked in to the service entrance and he helped us out with our key fob battery. Great guys, highly recommend.

Our Sales person, Jesse was super helpful. In fact when a last minute issue came up, he went to General Manager to represent for us to ensure our issue was resolved before picking up the car. Excellent Customer Service - above and beyond my expectations!

Very accommodating, I arrived early for appointment. They took me right in which I didnt expect them to do. Had my car back before my original appointment time. Very friendly. Thanks

Germain Hyundai is absolutely the best!!! From the minute we walked in the door and sat down with our sales representative Vince Miller we felt very comfortable. Our entire family has counted on the honesty of Vince each time we are car shopping. It is amazing some of the other sales techniques you hear and think you can get a better deal somewhere else until you research the bottom line!!! Vince and the entire Germain Hyundai team has always been upfront and honest during the entire process. I am looking forward to enjoying our new beautiful Limited Sonata until it is time to meet again. Thank you to each and everyone of you!

The service I received was absolutely EXCELLENT! The staff went above and beyond to accommodate my disability (retrieved my wheelchair and put it back when finished). However, I could not get in sooner than FOUR days when I tried to make a service appointment. This I find totally unacceptable, especially since I knew I had nails in my tires (2) and was losing air.

My review is split into two parts:Initially my buying experience was great! JJ was beyond nice and didnt put any pressure on us to buy. We ended up getting two brand new cars that day.After a couple weeks, one of our cars is turning out to be great but the other has been a nightmare. The sunroof leaks and the repair made by the service team only made it worse. Communication has not been great with the service department. Will update with future results, but not happy at all as of right now. I 100% regret trading in my car to get this 2022 model.

I didn’t even think I liked Hyundai but Rick made me a believer! Especially with the new car shortage, it has been a blessing the experience was superb and I will be buying all my future vehicles from him! Ask for Rick!

Great sales experience and service experience here. Knowledgeable and no pressure interaction every time. Helpful and friendly staff. Already love my Hyundais but Germain was the cherry on top.

Shane Andrews always makes the process so easy for me. This is the 3rd Time I have worked with him. He always makes sure i understand what im getting. I would refer anyone i know in the market for a car to work with him. On top of that- anytime i have to take my car in for maintenance, that team does a phenomenal job as well. Bottom line: Shane is a key factor on why Hyundai has my business.

I came in to Germain Hyundai with my wife and 17-month old towards the end of the day, intent on buying a used vehicle, but still having questions and needing options. Everyone, from the sales consultants to the finance people were so friendly, accommodating, and knowledgeable. They even had toys, books, and TV to entertain my son, while also letting him run around the clean open office floor. In the end, I got a fantastic appraisal and offer for my trade-in. I could not have found a better place and staff to make the transaction. Thank you!

My mother bought a Santa Fe there and so far we dont have any complaints, it is a great machine. The service was great and the sales person, Lisa Hart, was really helpful. Strongly recommended!

I would not recommend this dealership to anyone. I purchased a 2022 vehicle and the air or the horn doesnt work. When I returned the vehicle for repairs, I was presented with a bill for $628 from a rude and nasty cashier. When attempting to explain to her that I just purchased the vehicle and there should be no charges, she was so nasty. When she walked away I read the invoice and she had given my another customers invoice, so instead of double checking when I advised her that my vehicle was brand new, she chose to be nasty. To top it all off I was given back my vehicle, not repaired and told it would take a few days for the part to come in. I was never offered a loaner vehicle. Keep in mind its 100 degrees outside and my horn doesnt work, how dangerous is that! I had to call back and demand a rental vehicle and to date I still dont have my 2022 Tucson!!!I could go on and on about how the lack of communication and transparency with this dealership, but all I will say is never again will I shop here or buy another Hyundai!!!

Manager Gerald Curtis called us on the Saturday of Memorial Day weekend (five days after paying for the car in cash and picking up) to tell us we have the wrong car in our garage. He said we paid for a cheaper model and we need to pay more or exchange the car in our garage for the correct car. He even accused me of fraud and told my husband I knew I was paying for the wrong car. Too bad for them that the VIN on the car we had possession of matched the VIN on the invoice so they had no leg to stand on. I really hope Vince (the salesman) didn’t get screwed over for their clerical error because he was great. There are better ways to have handled this situation, but this was completely unprofessional and unacceptable.

Amazing! Took my car there to have a lot of repairs. They did a great job! Great deal and it drives like a new car! Will only go here from now on! Thanks John and team ! 💚

The service is pretty good but it totally depends on whos working. But for the most part, Ive been very pleased. Always professional and keeps my car running smoothly.

Shawn Rose (Sales) and Gerald (Sales Manager) provided the single best car buying experience I have had. I will return to them for any car buying need. Germain has 10 dealerships in their network. Shawn and Gerald can help with any purchase from any of the dealerships in their network.

Ben sold us our palisade and we couldnt be happier with it. He was easy to talk to and explained all the important details. We also had our 3 kids with us and he was more than accommodating. We had a specific one in mind and he was able to find it and get it the next day from another dealer. I would definitely buy again from him.

I went in n for my first, free, scheduled maintenance. Everyone was polite, it didn’t take too long. Oddly, my digital dashboard configuration had changed substantially.

Great service. I have taken my vehicle to Germain Hyundai since day one. Couldnt ask for a better place and better people.

This is a great dealership. Ran by the most respected and valued General manager in the auto industry. They put the customer first through every scenario possible. Treated me great with my purchase. It was fast and easy! Even though I live 2 and a half hours away I will only purchase vehicles from here. Thank you Germain Hyundai team!

This is a post buy from Germain. It has been about a month or so since we purchased a vechicle from this dealer. The service we got from our sales rep was great and the information presented was par. They had vechicle information on brakes and what else and the brakes are not as they said they are. Giving the brakes ok and excellent rating when in reality the front breaks are almost to the rotor. Also there was no oil change information.With this we were also given options for protection at certain rates but when questioning these rate they slowly and slowly brought the prices down for repair and other issues that may come up. Trying to get us to add on to our monthly. With that said, they also brought down our APR costs by 2 percent. After an hour or so of them saying they couldnt do much for the price. I get its a business but keeping business is important to.Lastly, and most importantly. We were told that they would detail the car and have it in perfect condition for us to take when we would come back the next day. The car still had bugs, stains and dirt everywhere. Dont tell people youll do something then not do it.The sales team was exceptional. Everything else was not, hence 2 out of 5.

My son took his car there after the motor went out but it was luckily under a recall. They replaced the motor and said it was ready to be picked up but the air bag light was on and there was a clunking in the steering wheel. None of this was happening before the car just stopped. Of course this was not covered under any warranty. My sons wife brought the car home and my husband (retired mechanic) helped him look into the issues. First there was a bolt missing from the steering column which was odd. Then when trying to replace the steering coupler there were some additional anomalies. There was a bolt missing from the steering column to mount it to the rack & pinion allowing it to just fall off. Further examination, the airbag wire and the clock spring was hanging down and not attached. The device they attach to the wires was missing. Now some of the items like not having original parts and being from a different model perhaps was something that transpired prior to their purchase (four years ago). But the missing bolts and clock spring is very suspicious. Not sure what happened in between the time got towed by AAA and when it was picked up but something is definitely not right!

Very helpful salespeople. Great place to buy a new car

Ask for Jesse, he will walk you through each aspect of purchase. He is patient, informative and thorough. One of the best car buying experiences Ive had!

Very friendly and helpful staff. Shawn Rose was very kind and polite, and helped us throughout the whole process of getting our new car. Very happy with this dealership!

TJ Gibbs (Service Advisor) was a pleasure to work with, he patiently & kindly answered all of my questions. Im not sure if you can request a service advisor, but if so ask for TJ.

I walked in to look randomly on my way home at the used car section of Germain Hyundai after visiting another dealership and being disappointed with their used car selection. It was late, Friday night and honestly, I did not expect to drive home a new vehicle. That is until we met Nate. From the second he walked out and told my husband he liked his crocs (we all lie to preserve feelings sometimes) we knew he was the salesman for us. He was honest through the entire process, has some VERY witty humor which made the process feel quick and painless. Everyone we encountered also seemed to genuinely care and be willing to do whatever they can to make the customer feel comfortable and leaving in a great value product. 5⭐️ service for sure. Cannot recommend enough take a look, ask for Nate I promise you won’t regret it.

Excellent staff and service! Excellent!They should be proud of those accomplishments.

I am always so impressed with the excellent service I receive at Germain Hyundai. TJ always goes above and beyond to make sure I am well taken care of. I never dread taking my car in for service because these guys are like family. Great pricing and dependable service! I am a Germain Hyundai customer for life.

My car was tuned up and returned in great condition and operated as if it was new!

This was a routine oil change, however they still handled my car with great care. They have very clean facilities and staff is nice & professional. I will use them again for any service needs that I have for my Sonata.

Service appointment. All good, I can think of no complaints. All in all, Germain Hyundai gets an A in my book. Yes, I have a book...

SERVICE REVIEW***Just wanted to send a huge shout out for TJ Gibbsin service. He helped us thru every step of getting my daughter and son in laws vehicle repaired. Stayed in contact with us with updates and was very knowledgeable with everything going on with it! We would give him a 10* if we could. Thanks TJ we will send all our people to you for their service needs.

I just purchased my 2022 Elantra SEL from Germain Hyundai, specifically from Car Sales Extraordinaire, Jacob Gahn. This is the 4th Hyundai I have purchased through him so obviously hes doing something right as is Germain Hyundai, because Jacob has been with them for 17 years. I wont purchase any other car from any other dealership or sales rep. Even though their inventory was low (as is the case with all dealerships right now) Jacob worked hard to find me the car I wanted. He was in contact with me throughout the process until my car arrived. Once my car was delivered, we had to wait a few days on Hyundai to release their 2022 lease program and Jacob still kept me will informed until it was time to come in and sign the paperwork. Jacob and the rest of the Germain Hyundai team are all ALWAYS courteous, knowledgeable, extremely helpful and will do whatever it takes to get you into the car you want and make sure you leave with a wonderful car buying experience. Its a class act over at Germain Hyundai. The Service Department too, on the rare occasion Ive had to use it, is a well oiled (no pun intended lol) machine. Thank you again Jacob and the whole Germain team, for always going the extra mile for me. Its why I keep coming back. Job well done!

If you’re looking for a great car buying experience, stop by Toyota West next door first and talk to the salesman Khalid Salih. I was originally looking for a Toyota RAV4 but couldn’t find what I wanted. He then recommended the new 2022 Hyundai Tucson next door at Hyundai Germain, which I ended up buying! He was personable, helpful, and even stayed late to make sure I knew everything about my new car. :)

Always had exceptional service from this dealership. They will always be my first choice for service.

I love my car! I went in knowing exactly what car I wanted, they did not try to sell me anything else but I had a couple issues that bothered me. I went in with prearranged financing through my bank with a check ready to hand them, they claimed they no longer take outside financing and so I had to do a credit check through them. At first, I was ready to walk out but they were able to offer me the same loan with either no down payment or a small down payment and the interest rate was less than my outside loan. So, I took their financing and left with my beautiful Kia Sorento. After three weeks I hadnt heard anything from my bank who financed my loan so I called the bank and they said it was in the process of booking and when its complete I would receive a welcome packet. A week and a half later, almost a month later Germaine calls and says that during the paperwork on their end they put drastically different milage and my loan was denied. So, I either could bring my outside financing that they refused before or I could take a new loan from a different bank.The interest rate was 1% less and 1 year less, so my payment went up $37. I had to resign everything and start over. Apparently, my sale is still not finalized after a month and I have no idea if everything will turn out okay. I am not sure if this was a scam with yo-yo financing or a legitimate mistake. Once the new loan is finalized, I will have a better idea of what happened and how I feel about the financing department of Germaine. As for the car, I love it, its exactly what I was looking for and I havent experienced any problems. I adore my Kia. I hope my experience helps maybe somebody out there knows a bit more about what happened and how to avoid it.

Returned a lease with no hassle. Friendly salesperson, good location. No hassels..

Sean, Ricky and Kayla were awesome! I am so happy with my vehicle purchase! Happy Mothers Day to me 😊

I enjoyed my experience at Germain Hyundai. I was new to car purchasing on my own but they took their time and explained all of my options to me and found a deal that I was confident in!

Yesterday I called the main number because my car indicated low tire pressure. They answered the phone on the second ring. I was greeted politely and told to come in without an appointment. I pulled up to the service door and was greeted. They directed me where to pull up the car. The young man was so nice and filled my tires immediately and made sure they were not punctured or no nails. He explained about the cold weather and tire pressure. I was so impressed with their courteous and professional manner as well as expediency of service.

High volume, hurry up and get you out the door dealership. Avoid! The use fraudulent practices to fill out finance paperwork to make sure youre approved. After a week of having a car they called me to say the bank actually couldnt approve me!?!?! This was after I had been rushed through the system, told I was approved, given a temporary tag and even had finance paperwork saying that I was all good to go!?! On top of all this they dont detail their cars at all, just a quick carwash and thats it. I was given a car with scummy gunk on the seats, smelled terrible and overall gross feeling. I had to clean all surfaces myself.

WOW! That is the word to describe my experience. I drove 3.5 hours to purchase my used 2017 Kia Sorento SX. The vehicle attracted me first, but the customer service is what roped me in. I was blown away by their curtousy. Shannon Hall was amazing with her e-mail initial communication and transparency. She e-mailed me almost daily with car updates. Then, once I started asking more serious sales questions, I was referred to Andy Butler (manager) and Jacob Higgins (salesman). Both of which went above and beyond to reassure me of our deal and give me peace of mind before making the trip. Jacob sent me additional pictures and videos beyond what the website had listed. Andy even called me and talked personally while he was supposed to be off work. Once I arrived, the car was in perfect condition, just as described. It was practically brand new. There were no hidden fees or conditions that we had not previously discussed. Everything was quick, straight forward, and honest and the deal they gave me was INCREDIBLE. I can confidently say this because I had been looking at vehicles for over a month before I found this one. I will definitely recommend them to anyone who asks and will hopefully be back next time I am in the market for a vehicle! Amazing car dealership with super awesome workers! :-)

Excellent service fast and caring group of individuals. My sales person Ryan Gravett did an amazing job he was patient and understanding. He got me into the car I wanted.

Overall a great experience. Easy and very fair. Highly recommend.

Great experience, respectful personal, very professional, and well prepared. Highly recommend contacting Rich.

We were in the market to buy a car for our daughter who just turned 16. Started looking with a very wide choice and visited several showrooms. Hatfield Hyundai provided us the best experience. Shawn Rose was excellent. He understood what we wanted, worked out everything for us with a smile, and made the car buying experience very pleasant. When we said we wanted to surprise our daughter, he decorated our car full of balloons and a beautiful red bow! Awesome!The finance director (Mr. Lehman ?) was very pleasant to work with.Overall we never felt pushed in the process, while being very welcomed.

Went in for my oil change and left a happy guy. Great service and timely work!!

They have phenomenal service and a large selection of cars to choose from. I also love receiving coupons in the mail. I would definitely recommend this dealership. 👍

Customer service is horrible. They approach you like your a huge inconvenience to their day.

Car buying experience was decent. Car battery died a month after having my brand new 2021 Elantra. But got it jumped and it’s worked fine since. Very difficult to get a hold of the people you need to speak too.

I purchased a vehicle here and the process was surprisingly easy. My sales guy was awesome. So why the 2 stars? Ive called multiple times to this location over the last year to schedule an appointment to have them service my vehicle, and guess what? No answer.....not a single person to talk to, to schedule an appointment for a vehicle made by their company!!! I wont be going here for another vehicle I went to and will continue to do business with the competition and never look back...

Jacob Gahn was easy to work with and answered all of my questions exceptionally well. Finance department was clear and concise about add ons and offered extras but did not aggressively try to get me to buy anything

If you need a new car, please look for Gerald Curtis at Hatfield Hyundai. In my 30+ years of buying vehicles, Ive never had a better experience! No Haggling whatsoever, and Youll truly have the confidence that you walked away with the BEST DEAL! Thanks to Gerald, and the others at HATFIELD HYUNDAI for an amazing experience!

Tell the public that you have temporarily moved to another location and how to get there.

Purchased two cars from Germain (one when it was still Hatfield.) Never felt pressured, always given a great rate and drove away satisfied with my purchase. They stringently followed COVID protocols on my last visit. Id recommend Germain to anyone.

Great sales and finance folks. Best experience for a new car. They worked with me to get me what I wanted and boosted my trade in value.

Great service. Quick process to purchase a car. Literally did not waste time here, which was refreshing.

The oil change and tire rotation went exceptionally good. No hassle, the whole thing went very quick.

Sales person Great and knowledge of car I bought really good but Financial people not to good because looked like they wasnt doing anything but I had to wait on them fo at least 2 hours before they got to me

I just bought my dream car! Thank you so much Kathleen and Andy. Thank you for helping me with financing and working with me to obtain an affordable monthly payment. Im confident in my purchasing decision and absolutely love my new car.

We had such a frustrating experience at Germain Hyundai. We started out looking at used cars with a great sales associate. We decided we wanted to switch to looking at new models. There was a specific model in stock, however it was obvious the new car sales manager did not want the used car associate to get the sale/commission. The new car sales manager kept saying, the car is out on the lot, but they clearly were hiding it and would not help us or the used car associate find it. We could tell there were internal politics at play and in the end, they lost a $40,000 sale. We went to Ricart and bought the same model for $2,000 less. Germain Hyundai needs to focus more on the customer rather than their internal office drama and egos. We felt really bad for the used car sales associate who helped us so much. Bottomline...just go to Ricart where they treat the customer with respect (and offer lower prices!).

First time at this Hyundai location and was greeted with a smile and a firm handshake. Brandon Smith, in new car sales, helped my fiance get into her new ride that evening. He was very personable, passionate about his work and was willing to do whatever it took within his power to get us on the road in a new car for the price that we wanted!

Germain Hyundai is a friendly and honest dealer. If you are looking to lease or buy a Hyundai you should give them a chance to earn your business. They earned mine.

Easy to work with, knowledgeable and friendly. Great experience. The Hyundai Santa Fe cannot be matched with any other when it comes to value, safety and soundness. I wont own any other car from now on.

Buying my car here was the best experience I have ever had buying a new vehicle. We decided to buy a new 2020 palisade and our salesman was JJ, he was absolutely phenomenal! He was very polite and went out of his way to make sure we were comfortable and getting everything we wanted and could afford in a new vehicle. And he is not pushy either, just a down to earth genuine guy. I suggest anyone looking to buy a car here ask for JJ he is your guy! We got the exact vehicle we wanted and for the price we wanted! Thank you JJ!

Got me a awesome hyndai Elantra with the best salesman you can ever have .Looking for a good Hyndai or Toyota asked for Khalid he’s does not disappoint and will get you what you want.💯💯

TJ was the best I bought a car from another dealership but because there was a recall from Hyundai he didnt hesitate to take care of me and got me a great loaner thank you again ill be a Hyundai customer from now on

Mo Chaudry and Nate Li are great to work with!

It was a great visit staff very informative prices not too bad for a dealership.

This is the 2nd car weve bought from these guys. They are amazing! Will keep coming back!

Beware of Scam Practices in Service Department.Went in for a recall Service added an oil change. Eric shop rep called my wife to try to add a $29.99 service for cleaning battery terminals. $189 Brake Fluid Flush. $199 fuel system cleaning on a 52k mile 2018 Tucson. Will add pics of terminals and clear brake fluid that they didn’t perform.

Staff is unfriendly, no masks, dirty clothing, sneezing in the air. My support representative was agitated in general. I was too afraid to ask any questions. They charged me for inspection but didnt do a thorough job. Please find others.

Everyone is so friendly and answers all of your questions! Great place to purchase and service your car. Felt like I was the only customer! Went above and beyond. They are like family!

Great place to get your car

Would highly recommend Germain Hyundai to everyone and would definitely recommend Ryan for a salesperson and Moe for finances!

Great service! They gave me an amazing deal on a 2020 for my wife that no other dealership could even come near! Highly recommend them!

Service dept sometime are a little scarred brain.

Very misleading.Kathy was our sales rep. She was kind and did not pressure us into buying something we were not interested in. I am enjoying my new car. I rate this place so low because they were very misleading.We asked to finance through our own financial institution. They told us we could not, but we could refinance after we made 3 to 4 payments. They guaranteed theyd find us the best interest rate. In fact I think they found us the worst, considering our credit scores were in the 700s and 800s. Howard was our loan officer, and came off as being rude. We could sense that he wanted us out of his office after pointing out that he had a poster on his wall suggesting we could finance through our own means after he and his staff had told us we couldnt. He pointed and told us to sign without explaining anything. Later we found out we were charged $300 for the Kahu when initially we were told it was for free along with we should receive the app to download for it. Never have we received that. Since then we have refinanced, before our first payment is due, with an interest rate half of what they gave us. If you ever have Howard you will have to be sure to see if he took this poster down...

I just bought a used car there today. I have to say Russell the salesman did a great job of presenting the cars and was very knowledgeable about them. But I want to give special thanks to Andy Butler the manager. The first car they showed me was exactly what I wanted. However it just wasnt going to work financially. I told them what I wanted and they did a great job of searching and finding me a vehicle that was everything that I desired and it fit my price range. Andy really worked very hard to get my deal done. Andy and Russell really made this purchase a pleasant experience. If you are a picky buyer with a budget I highly recommend Germain Hyundai with Andy and his crew. Thanks guys!

I came a week early but I was still serviced my car was clean when it was returned the service took only an hour . My service tech was wonderful explained what was done very professional.

Leased a new car here about 6 months ago. Worked with Shane in sales and Ricky in finance. Both were great and helped me get what I wanted. One thing I noticed was that I was given a real price up front, not something that changed as soon I went in the finance office. The rest of the experience was great as well complimented by great people. Appreciate the up front honesty & everyone who stayed late to help us finish getting the car.Had my first service recently as well and it was quick and painless. Definitely the best Hyundai dealer in town.

I read that the H in Hyundai represents a handshake and is a symbol of customer trust and satisfaction. Manager Andy Butler embraces this and rebuilt my trust. However I write this review with mixed feelings. Andy placed energy and effort into actively listening and problem solving. After feeling misled by sales agent Lisa Heart I felt all the used car salesmans cliches where true. I felt rushed into a purchase. Before buying, I confirmed I could return the car if it did not fit my needs within a day. Her response was yes, but call immediately - not on 3 - 4 weeks . I called forty minutes after purchase- no answer on the phone - both numbers several times. I spoke to a service person who stated I could just return the car. Lisa finally responded back after an email was sent- setting a letter trail. Her response when I asked to return the car was for trade only. Exhausted, I found myself lost, only in this situation of car searching due to a hit and run. Andy put my mind at ease and provided reassurance. At the end of the month, two days after I was told my check would be shredded, I was shocked to find it had been cashed.Was this to provide commission to the sales person? I may never know. Another drive out to get the refund check...time to redeposit. I really want to believe that the Hsymbolizes a handshake. I want to trust.

First ever dealership experience. Im from Dayton, so this was a bit of a drive for me, but Im totally happy. Well worth the drive. Im 35 and have been driving beaters my whole life. My brother and mom intervened and insisted I try buying a certified car. We all went together on the first warm Saturday. The place was busy, I found the car I wanted. Matt was my sales associate. This guy was no pressure, cordial, and quite frankly cool as hell. He was my age or younger, and his only priority was making me happy with my purchase. I couldnt have had a better first time dealership experience. Because the place was SO busy that weekend, we had to wait a long time for the financing people to get around to us. Luckily, there were several other sales guys on the used end of the Hyundai segment of Germain to hang out with. They took the initiative to talk to us about music, games, interests and whatever topics popped up. I didnt feel like I was buying a car from a business. I felt like I was buying a car from people like me who care. I guess I felt like I was buying a car from friends. And guess what? I love my car. Want a great used car, Ohio? Buy here. It was worth both the roadtrip and the wait.

Ryan Gravett was amazing and so helpful and knowledgeable. Me and my family had a great experience with him. I will definitely recommend family and friends to come here and definitely recommend seeing Ryan.

We have purchased many vehicles in the past. We purchased a 2020 Santa Fe at Germain Hyundai Monday. Germain went the extra mile with us, showing us both Limited models with the 2.4 and 2.0 power train in both all wheel and front wheel drive. We test drove them all allowing us to fully experience the ride and comfort and especially the Heads Up Display. Santa Fe Limited models have a great deal of features that we needed and wanted to be fully informed. We settled in with the Limited 2.0 in front wheel drive. Then when it came to running the numbers they did an outstanding job giving us many options to suit our needs budget wise. I have to admit our purchase at Germain Hyundai was the most pleasant experience ever. There were NO sales pressures at all or at anytime. We felt we were in the drivers seat asking for help where we needed it and again they jumped through hoops for our business. We highly and strongly recommend Germain Hyundai team. We are looking forward to working with them with our service needs as well .

I waited over 2 HOURS to get ONE TIRE replaced.I was told 40 minutes - MAX.Over TWO HOURS to get one tire (that was in stock) !!!! That’s ridiculous.