Germain Ford Beavercreek. The worst salesperson, knew for 8 hrs that I would be at the dealership to look at a used truck. She knew absolutely nothing about the truck didnt know that it was absolutely filthy on the inside and out. Wasnt even sure which one it was. I felt totally disrespected by her and the dealership. I give them a big fat ZERO

Awful. Went to sign papers to purchase a car after my wife had driven the vehicle. Had only replaced two of the four worn tires. Would rather sell an unsafe 30k car and complete a sale than spend the 500 bucks. Ended up spending 36k with another dealer for a better car and a much more professional buying experience.

The entire staff is amazing. The service they provide is exceptional, bar none. Easy to make service singleness with, which they immediately send you a email confirmation so you can add it to your calendar. The waiting room is relaxing and comfy. I dont mind having my car serviced anymore.

I was looking at high-end cars and they have a bunch. I was treated very fairly very with friend Lee customer service. I took a ride in a car test drove on people are very friendly they have kept up with me probably down the road in the next 6 months to a year Im going to go trade my car in and buy one from them.

Large dealership with a great selection. I actually shopped online before coming in. Their website is easy to navigate and has great photos of the vehicles. Their staff was very helpful and not pushy at all. Great service!

Very nice place. Everyone very friendly and ready to help. Not pushy. Service dept is very quick and evryone nice and friendly.The entire place is very pristine

These guys have taken great care of me for years. Dealt mostly with the Cadillac side of things, but Mercedes and the others are just as great.

Germain Cadillac at Easton I took my car back to get a repair and they were very nice the man who came out to help me was extremely nice I got a loaner and everything went really well make an appointment and you would have nothing to worry about had a great time spoke with the people in the lobby area everyone was really pleasant nice and clean and beautiful please go great deals nice staff Merry Christmas to you all

Visited lot looking for a newer car. Found it and bought from them. Was treated very fairly. Will go back again.

Want to pass on a compliment to Bob Eisenbach for outstanding customer focus and service as we transition our fairly new Jaguar from Byers to Germain. Bob went well above and beyond to help us when we ran low on diesel additive. This may seem like a small thing, but to an owner new to diesel vehicles, it was a very big thing. Since your new dealership was not yet fully stocked, he purchased the additive on his way home last night, had it ready this morning, filled the reservoir, shared some other features of the car that Debbie was unfamiliar with, introduced her to the team, and made her feel really comfortable with all Germain will have to offer. Kudos on your beautiful new facility and especially the team. We look forward to a great relationship. Thanks Bob!! Debbie and Doug Tracy, New Albany, OH

We were here at Miss Mercedes-Benz to get our smart car repaired came to find out our mechanic that works on the smart cars was out sick so we rescheduled till May our representative at the shop or we did see about service on our smart car was well respectful to us and it was well-received

If you want it they have it....friendly sales and service that embraces exceptional....

My grandson and I hes 10 we love to go look at cars he loves cars and everyone is very polite and very nice even though were not mine they talked to him about cars he talks the lamb and he just loves going

Germain Mercedes just surprised the heck out of me, they dropped my car off (I live 29 miles away) after the oil change and Courtney vehicle check. Crown Mercedes (soon to be out of business for terrible customer service) refused to provide loaner or drop me off even though I live in less than 5 miles away. My next car will be from Germain, no doubt. Thank you guys for being EXCELLENT.

Folks I had a very great experience at Germain Automotive.. from the moment I arrived to the time I left. Eric is a true class act n inbodies the Germain way of absolute professionalism n making the costumer #1.. I Recommend them for any of your automobile needs. Enough said..

Nice place with a very hard working people over there and their services are very decent. I recommend this place to any one who want to repair his or her Cadillac .

Salesman delwin brookins did a great job still waiting on scratches to be taken care of on the car I purchased but overall he was magnificent the lady that sits at the help desk help me a lot and I appreciate it Germain Cadillac should be proud of his staff again thank you on the purchase of a 2015 black Cadillac ATS premium sedan

Professional sales team. Excellent knowledge, dignity and care.

The great customer service made up for the long wait time. Misty was great

We came in to look a a few cars. Patrick was our sales person, he was nice, friendly and very helpful.I brought the vehicle in to fix something after we bought it and the service department was fantastic!

Really nice people. Go see Steve.

Great fast friendly service staff and superb customer waiting area made for a very pleasant repair experience.

All of these lots are gorgeous and they have an excellent sales staff. This is my go to for cars now.

Love my car, Thank Germain you make me feel like family

So me and my girlfriend went into germain mazda on morse road. We said we would like to to try a trade in or a strait lease. They told us we need 4500 dollars down which would have for the most part paid off our car we had. So i said try without the trade in he said same thing. Now mazda only uses chase for leasing a mazda in the united states. Went to ricart and we got our mazda no money down! Good work Germain you lost a customer! Oh ricart used chase also funny how that worked.

They took my car with no problems and was very nice

Great place.....enjoyed my visit

Germain Automotive is the best place to go when in need of durable and excellent customer service for you cars and other services in relation to your vehicle. The place you can Trust.

They are courteous and do a good job servicing our car

Very nice sales people and staff

5/10/2017: The Ford service department at Germain Beavercreek, OH is the worst Ive ever experienced. My F150, under full warranty, is in for repair as I write this post. Dropped it off last week for extremely loud metal-on-metal grinding from the front end. Germain could not duplicate noise, and lubed the rear parking brake. Extremely loud metal-on-metal grinding again this week, immediately took it over to Germain. Service consultant heard the noise while I stood next to him, while my wife drove by us. We discussed it being a 4-wheel drive problem, i.e. axle/differential, and Ford has an issue with this. He stated they would need to tear into the axle/differential. Next morning, today, I receive a call from Stevie Eagle saying the truck is ready to go, that they could not duplicate the problem. I fell out of my chair! I stated your guy heard the noise and the plan was to tear into the 4-wheel drive to fix. Stevie states Ford wont allow us to tear into the differential/axle unless they can hear the noise. Again, I state, your man heard it loud and clear yesterday. I am aggravated beyond belief at this point. So, Ford Germain/ Stevie Eagle effectively tells me, there is nothing more they can do. I tell Stevie, this is bull-#@$&!. Stevie, HANGS UP on me. This is good customer service??? This is how they treat a customer, who purchased the F150 from THEIR dealership, by hanging up on them?? I will never, ever purchase another vehicle from Germain, nor take my vehicles in for service there again. If anyone wants superior customer service from a Ford Dealership in the Dayton, OH area, I instead highly recommend Interstate Ford in Miamisburg, OH, and ask for Shaun - I give them 5 star rating.UPDATE 5/11/2017: Took my F150 to Interstate Ford Miamisburg, OH. Their service staff immediately duplicated the noise problem, then promptly diagnosed, Found both front hub lock actuators failed due to separation of gear and vacuum housing. Replace hub locks per shop manual. Repaired under warranty, and F150 is now in excellent shape. This is superior technical troubleshooting, repair and customer service, and I did not even purchase my F150 from Interstate. Interstate will receive all my future business -not incompetent Germain.

Good Friendly executives. sad to know that poor online customer service..

Great Place to get a car,the staff are very friendly

Very good service. Fixed car in one day!

Salesman was very rude! Was greeted with a weird look like we werent meant to be there!

Thanks to Nate Glenn and Ryan for the great experience

Good service at an apology fashion

Got my car from them they were very helpful through the long process of getting approved an they have snacks an drinks for the customers

Patrick was a fantastic salesman. Thank you Germain!!!

Fundamentally wrong. I will update this review or take it down depending on the service tomorrow.

Customer service at its best

Dropped free customer car wash. I changed dealerships.

Great service and great vehicles

Great experience here!!

Need Help thanks H. Rucker my car is not running the way it should be running please fix right away

Great salesman and a nice building

Always helpful and professional.

Friendly and greet people

Great service department!

Service like no other!

Great day

Great service

Great service

Men Only

Luxury car dealer

Good

Its Cadillac!!

Good