Once you cross over to the Fine Lines section of the store, it’s like going from night to day. Josh is a pro when it comes to customer service. Knowledge, easy to understand and has great ideas. He gathered info on what we liked and our preferences and then went through each product line we were interested in and told us the options, what to expect when ordering, and was not pushy for us to buy immediately. After all spending 15-20K isn’t a single stop purchase. He printed out rebate forms and sent us appliance measurement sheets on each appliance we liked. Created a couple different package quotes and even gave us his work cellular number so we could communicate directly with him. When we took the choices and measurement info to our home contractor, the contractor thought we had hired him as a designer due to how well laid out and professional everything was. Josh’s attention to detail and follow up if we had any additional questions was beyond anything we had ever experienced before, when buying anything, ever! I really can’t say there was a single negative point. We will be making our purchase this summer as construction on our home will begin in April 2022. Josh told us and we even verified that manufacturing was slower due to raw material shortages and demand. I’ve never left a review before but this interaction left me with my jaw on the floor. Josh was the most realistic and overall he gave us the best sales tour experience we have ever seen. I can’t wait to order when our bank loan goes through! My wife agrees!

Buyers beware. These guys sold us something that did not exist in order to bait and switch us to something more expensive. Then we struggled to get a refund bc they were “too busy.” Too busy scamming other people maybe. Plenty of other places to spend our money. Oh and their “President’s Hotline” is an answering machine. Total joke.

Dont waste your time here, there prices are extremely high, they dont honor what the prices on the items are. They are pushy and rude! Wanted to buy a specific dryer asked if he could come down any lower due to the damage, comes back and tells me all items are priced wrong and tacked on $100 more!! Salesman was pushy, rude, ignorant, so was the manager of the store. He didnt care and I even had a screenshot of the item and price, they took the tag off and threw it in the trash like it didnt exist. Went to best buy, scratch and dent, payed less and actually got a better deal with a 5 year fix if any problems, so I would say steer clear of this establishment their to high priced and very very rude amd pushy!!! If I couldnid give a 0 star!!!!

From the knowledgeable salesperson, Mason, to the stellar delivery service to the pleasant manager who spoke with me when I called to compliment these employees, this was by far the best sales experience I could ever expect to have! Not only do they offer exceptional customer service but they have great prices on quality appliances. This business highly exceeded my expectations! I wish I could give them more than 5 stars! I’ll definitely be a future customer as well!

The manager here is fantastic, Delaney. Really helped me with the fridge I bought. Thanks for the Great customer service. Naomi

Greg was very helpful and helped me get a great deal on an oven that I could take home same day!

Outstanding customer service. We worked with Iman at the Sawmill Rd location. She was a professional - kind, warm, gave the facts but didn’t linger too long, made us feel right in the purchase. She is one of the best retail employees I’ve ever experienced in my life. Please give her my thanks!

I want into appliance factory today to buy my in laws home some new appliance. Brittany the agent that worked with me and my family was nothing short of amazing. She was very patient, polite, and very helpful. Anyone in the market for new appliances n beds should definitely give them a chance! Thank you again Brittany.

We visited after we found out about their strict COVID-19 safety protocols when our refrigerator died during the pandemic. Impressed with the prices and the selection. Its nice that they have both scratch and dent and new appliances. We ultimately bought from a big box store though because the delivery and haul away fees counterbalanced the sale prices at the larger stores

Got a pretty good deal, service is very slow.

Great news that Appliance Factory is opening there Fine Lines division in Columbus Ohio. Filling a void that HHGregg has left. You can be sure to receive great service and an amazing value offering of all the big brands and models for custom homes from their location at 6446 Sawmill Rd, Columbus, OH 43235. Dont forget the opportunity to purchase New Out of Box appliances carrying the full manufacturer warranty. What a way to save!! Now supplying the Apartment Industry and Property Management Companies too. Very Excited!!

Great news that Appliance Factory is opening there Fine Lines division in Columbus Ohio. Filling a void that HHGregg has left. You can be sure to receive great service and an amazing value offering of all the big brands and models for custom homes from their location at 6446 Sawmill Rd, Columbus, OH 43235. Dont forget the opportunity to purchase New Out of Box appliances carrying the full manufacturer warranty. What a way to save!! Now supplying the Apartment Industry and Property Management Companies too. Very Excited!!

They have a great selection of premium appliances. Most of the best that are out on the market today. I was looking for a beverage center and they had some great deals!

I highly recommend using this team for all of your luxury appliance needs! You will save a bunch of money and get great customer service in the process. Such a great addition to the Columbus market!

Another incredible value add to the Columbus market! These folks have the best selection of products and a professional staff to match. Go see for yourself what great offers these guys have to offer!

This is an outstanding company. Ive worked with them in Colorado. They have supplied me with Viking and Thermador products and they did a fabulous job from the sale to the installation. Great to have them in Columbus.

I work for this company in Colorado and spent a week in Columbus with this crew. They are exceptional and focused on bringing knowledge and value their customers. Great to welcome them aboard!

Great addition to the store! This team provides excellent customer service and luxury product selection. You will not be disappointed.

I am very excited about this grand opening! Fine Lines prioritizes excellent customer service above all else, while guaranteeing the best price, with opportunities to save more on in-store Speical Buys. They pride themselves on helping families by saving them money!

The only place i could find in NW Columbus area actually offers discounted appliances, not necessarily the latest model, some with slight cusmatic imperfection, but if the price is right, might worth considering.

I cant wait to see what Chef Mike brings to the team. I love his cooking demos and have been following him through his community out reach for some time now.

Fine Lines appliances! I have known them and Appliance Factory for years and they are the best in the industry! Excited to have them in Columbus!!

Friendly, knowledgeable staff with excellent customer service and great brands. Always willing to work with you to make sure you have a positive experience.

Very exciting to see Fine Lines back and now from Appliance Factory. Theres always great prices and a fantastic selection.

I shopped at one of their CO locations and have wonderful experience .. I saved a lot of money . You’re lucky to have them in Columbus !

The team at Fine Lines is one of the best I’ve had the pleasure of working with! Come see these guys for the best values and service in Luxury Home Appliances.

Excited to bring unmatched value to Columbus. With the best products available and excellent staff.

I work for this company in Colorado and I am very excited that we have brought our great service to the people of ohio!

I have been buying Appliances from the Colorado locations for years. Congratulations on the new Store in Columbus. Best prices around.

Exited to see this company expanding to Ohio . Lots of great deals on Appliances!

How awesome is this? Appliance Factory has expanded to include a store in Columbus, Ohio.

Very excited on the new store!! Great value and a big win for Ohio!!!

These guys know appliances! I have known them for years and they are the best in the industry when it comes to product knowledge and customer service!

Best deals around!

Fantastic company!! These folks really know what they are doing!

Excellent, Experienced Staff and Management

Incredibly professional and knowledgeable staff!

These guys have stuff you will never see at the big box stores.

Well stocked

I wasnt at this location