A1 top notch first experience with gateway. Had a front alignment on a 97 4Runner with a 3” leveling kit. They got to it done very fast and for a great price. I’m super satisfied would highly recommend them to anyone. My truck was eating my tires up now it rides smooth and such a big difference.

Great service and great people. Highly recommend them for your tire needs.. The only drawback to this place is how busy it is. Theyre good at what they do, so theyre always super busy. Your best bet is to plan a time that you can drop off your vehicle and have services complete without you sitting around for hours.

We was in Pigeon Forge on Vacation, however, somehow we picked up a bad bad tire before coming and two nails. They quickly diagnosed the issue, fixed it with two new tires and also fixed our power steering quickly.I highly recommend these fellas.

My back tire picked up a screw and of course the tire was going flat in a hurry. I stopped and put air in it but that didnt work. I quickly decided I had to get it repaired or my tire would be flat. I pulled into Gateway. They had my tire repaired and I was back on the road in 10 minutes. Talk about service. They were fantastic.

Very efficient & affordble. And the person who waited on us was very nice.

Oil changes and tires are okay. Anything beyond that, I would find a different level of experience. The First Come, First Served is an excuse, especially when they do something wrong or attempt to fix the problem and cant. Our experience lasted an entire month. They had our car for around 6 days total(at different times). They did refund charges for a part and labor(related), but left us with a new issue for someone else to fix, cause they could not. Not impressed that they use after market parts and do not give you a choice between OEM and after market.Update - the after market part installed created the new issue mentioned above. Once an OEM part was installed(by another company), new issue was resolved. A lot of wasted personal time.........

These people lied to us and put us in a huge bind with our truck. We called to have alignment work done, they said they had availability today “bring it on in”! Then they said they couldn’t get to it till the next morning, then the next afternoon.. next thing we know two days has passed and they hadn’t even STARTED work on our vehicle. Every time we called they gave us the run around and lied about the status. If they can’t be honest about something as simple as scheduling then I can’t imagine what else they’re lying about when it comes to the work that needs to be done. I don’t support businesses that lie to me, you should do the same and don’t patron this mechanic.

My grandfather was in a pinch and needed an alignment same day or the next day. We went all around columbia and these guys at gateway promised theyd have it done within the day. They called that night and said they didnt get to it but theyll do it in the morning. We called in the morning asking and they said theyre going to get to it. 4pm rolls around and still no call or anything. My grandpa went back in person to ask about his truck as he was suppose to leave that morning to go home but it was already near closing time for them. They said its not done it wont be done within the day and they could not promise it would get done the next day either. So 3 days later my grandpa was stranded and they never even serviced his car. The dishonesty by the employees who promised service was the worst part. Had they been honest we would have kept looking for another shop.

This was my first time here. The day did not start off great because they put my tires on my old rims instead of my news ones. But they apologized and fixed the mix up extremely fast. They also stayed late so I could pick up my truck. The front desk people were very nice and there is ample seats if you are going to stay while they work on your vehicle. They also offer a veteran discount all year around. I would go back again.

Great place great customer service

Friendly service, clean waiting area.

Excellent place to do business here in Columbia. Gateway knows tires. Great crew!👍

I had a great experience at Gateway. They were extremely friendly and very professional. I just bought a truck from a private seller and needed new tires. Gateway provided excellent service and a great price. Since i just purchased the truck, they even offered to do a checkout of the vehicle at no charge. I sat outside and watched them working on it. The guys really know what they’re doing and are efficient but also take great care when working on the vehicles. The guys up front and in the garage all seemed really organized and couldn’t have been more genuine and happy. Since I was sitting outside, the gentleman that was working on my truck would pop out periodically and keep me informed of everything. The waiting area is very nice. They provide comfortable chairs, puzzles, newspapers, TVs, free phone chargers, free popcorn and coffee, and two very inexpensive vending machines. If you’re waiting with kids, they’ve also got a kids corner with legos, etc. I really can’t recommend these guys highly enough. They seem to really want to help you and are honest, not trying to nickel and dime you or up-sell you on things you don’t need. A+ operation!

Used them for many years, love the guys who work there.

I stopped by this morning to see about aligning front and rear wheels on my 2012 Scion. They went right to work on it. Prices were very reasonable and I was out of there in no time. Very professional, knowledgeable and courteous team.

Purchased four tires and alignment at Columbia Gateway Tire for our Ford Escape. Competitive prices and quick service. Counter folks are friendly.

They were very kind to me and took care of my my tire situation... Great service and excellent care thanks guys...

Excellent service every time!

Always kind when I just come in for an air pressure check!

Matthew, Joshua, and Shannon always take care of whatever I throw at them. Friendly and adorable!*Affordable but theyre cute too.

Nice people.

Fast and Friendly service, I get all my auto repairs done here and have been very satisfied. Tire prices comparable to big box and national tire stores.

Great place for your tire and vehicle service. Always clean and comfortable.

Good but did extra that I didnt want done now my truck rattles and I have to pay someone else to fix it cause gateway wont fix it

Passing through Columbia for the day and had a flat on our rental car. They were able to get our car in and repair the tire promptly. The service was beyond 5 stars. I highly recommend Gateway Tire and Service Center!

Great auto repair service. Fast and friendly knowledgeable staff. Very high quality repairs at a competitive price. It may not be the cheapest place in town, but you will get a quality repair and honest estimates. You get what you pay for here and that is rare now days!

People are nice and trustworthy but to always leave vehicle for 2 days for service is inconvenient.

Service is always friendly and courteous. Theyre very prompt. Theyre always helpful and reasonable with pricing.

It’s the customer service that separates them from the pack! Oh yea, you can’t beat the prices either. I can’t give a five because the wait time can be pretty long.

Great prices.Awsome customer service...

Great guys all of them are professional and easy to work with. Ive been going over there for more than 3 years now*edited for spelling errors

Busy, but there is a good reason for that. They are the best.

Five-star service, 10-star people! I discovered a puncture on my birthday, of all days. I was up the street at Lowes when I called. They said they could fit me in. I was in the parking lot and back on the road in 30 minutes! Just enough time to do my Aldi shopping. At other places, it would be 30 minutes before my car was in the bay. I will never go anywhere else for tires or tire repairs. I could keep gushing, but theres need. Just pick up the phone or drive there already.

I havent been to Gateway in the past couple months, however I always take my car and trucks there for oil changes, tires, brakes etc.Their service is excellent. The only issue with them is service is first come, first serve so you either have to drop your car off and have someone pick you up or wait for your car. Another words no appointments. Depending on what you are having done and how busy they are you can wait quite a while if you dont have a ride.I trust them with all my routine automotive maintenance.

Great price and service for my new tires.

Had a slow leak in one of my rear tires, the staff was very friendly and professional. I did have to wait quite awhile due to it being a Friday around lunch but I was prepared for that and made myself comfortable in the waiting area. All of the staff members checked on me while I was waiting and when my tire was fixed I wasn’t even charged due to the long wait. I will be a returning (paying) customer for sure after receiving such great service.

I took my truck here to have a taillight fixed n I spent a 161 dollars n it still didnt work so I take it back up there to see if the tech had gotten any smarter to have it fixed n they told me they had done all they could do with it so I took it to TURNER AND OSBORNE and they have a real tech there that fixed it so neatless to say after 368 dollars later I have tail lights!! I DONT RECOMMEND GATEWAY FOR ANYTHING.!!

They are always so kind and friendly, I have been doing business with them for years.

Great service everytime! Fast and efficient

Great first experience! Went in for 4 new tires and a brake check. They were honest and told me my brakes were fine. It was super busy (at 7:30am on a Saturday), but I was out of there in under 90 minutes.Everyone was very friendly--especially Gary!Ill definitely be back for future needs.

They fixed my tire and didnt even charge me. Wasnt expecting that. Very polite staff at the desk. I will for sure be back when I need more work done. 😁

Very nice staff. I feel like I can trust them. Nice waiting area. I only waited an hour for new tires with no appointment. Free phone charging station and they asked if I needed anything like bottled water. Nice touch. 👍

Customer for over 20 years

Love this place. Great! bunch of people. Best popcorn ever. Pamela I.

Steer clear of this place if you are a female and need tire or brake work. They will stall until the last minute, try to tell you 6 other things are wrong with your vehicle and become incredibly condescending when you call them out on it.* Edited to add Gateway must also have a filing issue as I have paid for multiple repairs on my entire familys vehicles there.

Great staff,they get you in and out,no over charging.

These are the best people to get tires from! Top quality for a good low price. I love the fact they do oil changes and everything as well so I can get everything done to my car at once

Had my old car aligned to a custom spec but it doesnt appear they test drove the car after as taking right turns caused the wheel to hit the fender and tear into the tire. I brought it back to them and got an additional charge for it to be fixed. I also find it very ODD that the new alignment specs from BEFORE didnt match the SPEC sheet that i left with from the original alignment

They are simply AMAZING at Gateway Tire in Columbia and Franklin. Kind, courteous, knowledgeable and prompt.

Purchased a set of tires. Have a balance problem. Been waiting 2 hours to fix problem. Vehicle still not being worked on. Very slow to fix problems

Friendly staff quick service bit they are a little expensive charged $80 for an oil change & $70 to mount & balance 2 tires

Had a great experience here, these guys are awesome and will be getting all my tires from here going forward. No need to go anywhere else. Thanks!!

Thank you Shannon & Bailey for the excellent customer service that you gave to my daughter (Alicia) this morning! Your kindness & help will never be forgotten! Our family highly recommends this company! They not only give excellent customer service they go above and beyond what is expected!

Gateway tire is the best for me just go down there an Shannon will take great care of you they are the only ones I use work is done right the first time no complaints keep up the good work Shannon

I think its the best place for a woman to bring her car. Im more respected there than anywhere else Ive gone. They explain everything and dont charge a bundle.

Amazing service, I busted 2 tires, they got me in and out super fast. Everyone was very nice, I felt very comfortable. I highly recommend them, I hope I don’t bust anymore tires, but if I do, I will definitely go back.

Quick, reasonable, efficient, polite. Very pleased!

Really easy to get waited on, friendly service, and a great job. BEST PLACE AND PRICES IN TOWN FOR QUALITY WORK!!!

Shannon and crew are the best!

Very good people to do business with friendly and fast a1 service

They are the best tire store in 50 miles. They are friendly. Im treated as part of the family. Highly recommend their services.

Great service. I had a tire puncture from a nail on a tire that I bought there. They fixed it quickly and for free. Hooray!

I always feel good about the work and quality parts and tires I get at Gateway. Shannon and the crew always take good care of me. For over 15 years, theyve had my trust with my personal and work vehicles.

First off i called this tire place like 5mins til closing and they stayed open until i got to their location. They were so awsome helping at the end of the day. When i drive back south i will get tires from there.

Waited three hours in waiting room after being told it would be ready in 20 minutes. Then was called by phone, didnt even realize I had been there the whole time.

Gateway.has. Been. Excellent. Services. For. My. Going. There. For. And. To. Find. Out. Whats. Going. On. With. My. Car? When. Problems. Show. Causing **. Thank. You. Gateway. Columbia. TN*

Good people and good service! Clouds above looked pretty spectacular also...

Great service! They were ready for me at 0700. They looked at everything. Under $40 and out the door in 45 mins. Go Gateway!

Great place. They really take care of folk without trying to sell them more than they need. Been there several times with no pushy salesmen

Very nice and clean place to be a garage.Everyone very nice and courteous.Good work and reasonable

Very nice service. Workers are always polite.

Awesome, as always! The staff is always friendly and smiling! 😇

My go-to tire spot. Shannon is the man and customer service is over the top good. Maybe a little more expensive if you do all the work to find a deal, but you get what you pay for.

They are the best. I go to them for all my tire needs.

Great customer service. Awesome company

Very knowledgeable staff, friendly and you get the service you need at a reasonable cost and its done efficiently and accurately!! Mr. Shannon and other very knowledgeable staff are there to assist you!!

The service and repair work are much better and less expensive than the dealerships

They fixed my 2000 explorer exactly like we discussed. Front end rebuild and alignment and u joints

Had a nail in my tire. Repaired quickly and no charge. Everyone thete is so helpful and friendly.

5/5 without a doubt. Ive received beyond good service time and time again. Very nice people.

Love these guys. Always take the best care of you and wont do any work that is not needed.

Great friendly service. Local family owned.

Fixed. My truck right the first time.

These guys do a great job and really go the extra mile to take care of their customers.

Great service as usual

We bought tires here. Nice people and good service. Very helpful.

Honest, great service, great prices, and never have to wait long.

Great service been going there for a while.

Very quick tire repair and well priced. Thanks for the great service today!

My favorite place to get an alignment

They are trustworthy!! Im important to them and they show me that every time I go in.

Great service. If in Maury county Gateway Tire is your tire and service center.

Fast and great service, little high on price, but you get what you pay for !!

Great people .get there early, they do not take appointments. Usually a long wait. Ok service.

Perfect service perfect deals on tires.. Couldnt ask for better ask for Matthew Bagsby

Always nice and treated my children with respect as well. I will be back for sure.

Good to deal with

Great service wait was a little long but thats to be expected on Sat.

Thank you Gary for all your help. Gateway is good honest helpful people.

I got my tires mounted balance brand new put on within 30 to 25 minutes