Madelaine was amazing from start to finish. I could not have asked for a better Service Specialist. She was reassuring, accommodating, and informative during my entire process. After a long day, she made this experience the best part of my day!

This was my first time bringing my car in to get it fixed on my own, by myself and let me tell you Jim is one of if not THE best worker there! He helped me out so much. At first I was nervous but he made me feel comfortable and helped me understand how everything works. He was also very honest which is major for me and my car is driving like brand new. He was very attentive and even had my car ready earlier than I expected. He always kept me updated with everything and he did it all with the most positive, energetic attitude. It was the best service I have had in a very, very long time. And I couldn’t be more happier. Jim is a keeper! I will definitely be returning in the future for more maintenance. I appreciate everything that the Honda midlands team has done for me, so I thank you and a special thank you to Jim!! God bless!

Matt is wonderful. He is kind and patient, and very helpful. He really checks all of the details on your vehicle and makes sure it is right

They are always nice and thorough. I feel like they are honest and they only give me suggestions on things to fix and are never pushy or trying to get me to get it done on the spot. They provide me a sheet with the service and price so I won’t have any questions. Sometimes it can take a while but they have as nice of a space that you can ask for to wait in. I typically avoid the wait times by getting someone to drop me off and coming back later. Prices can be a little high but I always check for coupons and I’d rather have someone honest like them. When I bring my cars other places I feel like things start breaking. Overall I’m very happy with them, no complaints

The staff is super personable, and Patricia is awesome!!! We truly appreciate all the time and attention we were given. We are heading to D.C. to a family members funeral and we cannot thank the staff enough for all they did to help us get on the road as quickly as possible and safely. Thank you all so much for a relaxing and enjoyable visit. Best oil change ever!!! We truly appreciate it.

I love taking my car here for service! Even though they were busy and have construction work going on, they were able to get me taken care of perfectly! I got my car back at the time promised and was checked out quickly. The staff here is awesome and always professional. Definitely give this place a try for your next service!

The service was really fast. The videos sent are a good thing to be in contact and make changes, if needed. I also liked the promotion for 3 oil changes and tire rotation, and I purchased it for both cars.

Good service done promptly. Greg Royster was my service writer and did an above and beyond job of communicating with me and ensuring my needs were met. Even though service waiting area was being remodeled, the temporary area was very well set up.

I was able to get a next day early morning appt after their online scheduling system messed up. I was in and out in a reasonable time. I love the video updates you receive on the car. And their waiting room is the BEST

Actual service was good, but the text communication was poor. I had 3 streams of texts and couldnt get responses on status. I ended up not getting my car back until almost closing for a basic oil change/fluid check. Agent who helped at end of day was great.

Wow,!!!!!😎 I don’t go through this for everyonebut I was compelled to do it because the experience wasn’t a drudgery. I took the 6am appointment, get in and out so I would enjoy the rest of my Saturday. First of all giving a great shout out to the team. Service advisor PAUL RAY; and Service Tech; ZANE SPENCER I was the first person in line, sometimes that don’t mean _ _IT . But being the CURMUDGEON that I am the first one in was the first one out THANK GOD. Everything went great lots of folks in the waiting room but the good thing is you get the Video along with a tutorial. Some dealerships need observation areas, make sure the work was actually completed.THANKSMIKE WHEAT

My service was absolutely outstanding. Every time I’ve brought my car in, your service is very professional yet warm and Inviting. I had a battery issue and they honored the battery warranty and replaced it, no questions asked. I received 5 star service from the moment I arrived. You guys at Midlands Honda are second to none. Thanks for an outstanding visit. 10 out of 10 service again.

Thank you again Glen Barker for always greeting me with a smile. Your knowledge of Honda cars is unmatched! You are the only one I will bring my car too.

Hello. Mrs. Patricia Varnadore was amazing! She took great care of me and explained everything very well. I never felt like I was being taken advantage of or like I was being scammed, which has been my previous experiences at other service shops with my cars of the past. Queenie (my Honda) drove as smooth as butter so Im grateful for my technician as well who serviced her. Thank you so much for such a great experience

Well I went in there for an oil change and they completed their inspection and came back out with $1k bill. My service counselor was extremely friendly and nice. Hw explained what they found and they even have a video to show you the inspection which was pretty cool. They do everything electronically so they asked for my consent on my phone which I thought was great. The waiting area was nice I got on the WiFi and worked. I will definitely be going back.

Rachel was my service technician and she explained everything that was going to happen for the 30,000 mile check up. It only took 1 hr and 30 minutes to have service completed.

Great customer service! Madeleine at midlands Honda, the service advisor did an excellent job at providing excellent customer service and kept me up to date on the status of my car. She was friendly and very professional. Great job and customer service at Midlands Honda

Midlands Honda has made great strides in improving their overall customer service! I’ve been a customer since 2007 and I must say the last appointment was most likely the BEST I’ve ever experienced. I had an early morning appointment @615am. My service tech met me outside promptly. I explained I needed to be done in time for work. He simply stated if there were any delays, he would drive me to work to ensure I was not late reporting. Great news is the car was completely ready an hour ahead of my work schedule. EXCEPTIONALLY GREAT CUSTOMER SERVICE! .

I’ve bn dealing with Honda on Killian for many years and I’ve never had an issue. Since the changes of ownership of maintenance I will say that pricing is much different than years ago therefore I only get my usual oil change and tire rotation. I will always thank Honda for hard work n dedication to my vehicles. Always quick accurate and they always make sure I get a way to work if I’m leaving my car to be serviced. Best hands down.

Excellent service, love the video of the service that was completed with explanation.

Gregg was very nice and helpful! Love how they have Uber to take you back to work while they service your vehicle.

I had an oil change appointment and stopped at the Chick-fil-A across the street to get breakfast first. When I tried to start my car afterwards to go to my appointment it wouldn’t start. I called to let them know I’d be late and asked the service guy if he knew in general what the issue might be. He mentioned the battery, the starter, etc. I let him know I was right across the street, however he did not ask if I needed a jump, a ride, a tow, nothing. Basically he said “Thanks for telling us you’re going to be late.” I had to wait about an hour for AAA to come jump my battery, just so I could cross the street. Had I thought about it, I would’ve gone somewhere else first to buy a battery instead of buying one from this dealership. They definitely did not earn that sale. The only reason I keep coming back is because of the oil change package I got when I bought my car. When those end, so will me coming to this dealership.

I love the service and professionalism at Midlands Honda. My family and friends ask me all the time, why do I drive an hour to get my car serviced. I tell them its the fact that Im greeted with a smile, Im called by my name, I love the coffee bar, the movie theater, the quiet room, the service, and the people. I have yet to have a bad experience and Ive been going there for years. Its the entire customer experience for me. From the time I arrive, until the time I leave. Im treated special and I feel special while Im there. My advisor was Renrick and before that, its usually LC. Renrick was nice, courteous, friendly, and knowledgeable. Thanks again!!

They was very nice and polite and professional at all times thank you for your service.

I always have the oil changed and tires rotated at Midlands Honda. They do a fine job and I feel I can trust them to do it right.

My experience with Midlands Honda was amazing. My salesman was Jr and he was the absolute best. He was very knowledgeable about the vehicle and did everything in his power to make my car buying experience a great one.

I brought my HR-V in for some recall work. Josh was great. Very polite and explained everything. I will definitely continue to bring my car there for future service.

All services were completed but when I picked up my vehicle I noticed my door lock was broken service guy Matthew didnt say anything, Just got me to pay and that was it....My Door was fine when I brought it there and now its broken...not good. Not happy at all.

I purchased a used vehicle. It was the easiest experience I have ever encountered at a car dealership. The Salesman was professional. The Finance Manager was awesome and worked so hard to help fit the purchase within my budget!! I am a Customer for life!!!

Normally going in for car service is a headache, but I really enjoyed my visit. This was my first time coming to this dealership & Wayne made it spectacular. The theatre room is top notch & I almost didn’t want to leave from watching Antman. During my service Wayne kept me updated via text message.

As always, your personnel were professional, courteous, punctual, and knowledgeable. Made sure that I was comfortable while I waited and was informed of the needed servicing before it was done.

I love the service! Our agent Claudette Green was really nice and professional. We got the deal we want it without any problem.

Danny was the best. He was so helpful and Im so ever grateful for him and his time spent on helping me. Service department is 100% better than any salesperson out there. Again Thank you.

They were very professional. They had video of the inspection conducted so you had a full understanding of what was truly needed. All though they are going thru renovations, I loved the movie room.

My 2020 Honda Ridgeline needed routine 5000 mile maintenance and a minor work for a recall. I used the website to select a time for drop-off. Troy did a great job and had it back to me ahead of schedule. Highly recommend!!!

Great work by Jeff, Greg and Wayne on my cars. We brought three in for different things and each was repaired quickly and on time. A great experience and will be back when it’s time for anything else.

All went as it should. No complaints. Courteous staff and good work.

Greg was great...he was honest about my wait time and explained the specifics of what I needed for my truck. He did not hassle me into any additional services. He also told me about the maintenance plan which I like....it helps to keep my 2013 Honda Pilot in good shape!

Service was completed in a timely fashion. Everyone was extremely helpful and friendly.

If I didnt have a service package that was purchased with the car I wouldnt be back. I feel like every time I need an oil change Im being held hostage. There doesnt seem to be any point in having an appointment time. I arrived on time for the 12:00pm appointment and didn’t finish until after 2:00pm there is no reason for an oil change to take over 2 hours and this seems to be how they operate every time Ive come, this was not an isolated incident. I dread going to Midlands Honda so much I was 1,100 miles past due for the oil change but I just didnt feel like wasted so much time.

They worked quickly, didnt pressure me to get additional services done (although they did call to suggest some which I declined), and were very respectful.Although they did hassle me beyond reason to do a survey.

My oil change was done in a timely manner. The lounge was nice. I really enjoyed watching movies as I waited. I hope the construction is complete when I go back so I can see the service areas full potential.

I advise every vehicle owner to visit this place for best car care. Beautiful !!!

The service was fine but expensive. I authorized valve adjustments but Midlands Honda still wanted over $200 to replace the spark plugs. I spent 15 minutes of my time and less than $100 and did it myself.

Midlands Honda always provides the best service, reasonable prices and professional customer service A+++.

Wayne did a great job getting my daughters vehicle in and explaining the recommendations. Due to the pandemic they are dealing with slow delays in parts arriving. We were kept updated on delivery times and when the work would be completed. Glenn also stepped in and provided great service at check out. Midlands continues to provide good work.

Midlands Honda services, technicians and support staff are stellar. They always manage to work my requested services in though I seldom have an appointment - Good People!V/rOrlando L. Freeman Sr.

They were very professional and friendly, I dropped off the car in the morning and was able to pick it up by lunch the next day. Great service, will be coming back soon 😊

The best dealership I visit so far. They are professional and friendly at all times. And most important they really care about you, your time, and keep you updated about your vehicle.

Always a great experience having our car serviced, and love that you want to know how we feel. Never had this type of service from any other company. Thank you!

Great customer service from when I made the appointment to get my oil change until I left.It was easy to make an appointment. I was able to work from the guest waiting room as the gentleman whose office is outside of the waiting area was kind enough to go the extra mile to provide me with the wifi login and password.Gregory was my service technician. He was nice, professional and explained exactly what was done to my car and what was needed. Every staff member that I saw, smiled (even behind the mask) and said hello!It was definitely apparent that the entire staff values their customers.Great experience! I highly recommend Midlands Honda service department.

The online appointment scheduling system is very easy to use. Mr. Nall greeted me very professionally and courteous once I arrived. Along with Mr Mcaneney they properly diagnosed my issues and provided solutions. Wait time was very minimal...Would definitely recommend this team in the future.

Madelaine was awesome. I never have a bad experience here. Service is A1!

Mr Glen Barker approached me as soon as he noticed me immediately upon my arrival. He quickly assessed my needs and within minutes, my car was received and I was on my way. Since I didnt have an appointment, I assumed it would take all day before the work would be completed, but within 2 hours, my car was ready for pickup. When I returned, Mr Barker recognized me right away and again within minutes, I was on my way. Great service that made this a very pleasant experience. Thank you, Mr Barker

Came in for new tires and AC repair. First the AC parts I was told would arrive two days later (actually took 10 days). Then they said they would send me a list of tires to pick from they didnt have on hand. Got call saying tires were ready... But they had never given me list to pick from... Said they had put Bridgestones on. Picked car up and went on vacation about to get hit by tropical storm and found THEY NEVER REPLACED MY TIRES. I still have old bald ones on. So now I get to spend my only day of vacation in over a year looking for a tire place thats open because my tires arent safe to drive in a storm with. Despite having already paid for tires at this place.They had my car 3 days (called after two but i was unable to pick up that day). That was plenty of time to change the tires.This place is a total joke.

They cut and programmed a new key for me.I am very satisfied. Thanks!

L.C. provided awesome customer service; very professional and courteous.All other employees I came in contact with were professional as well.Although the facility is undergoing renovation, the relocation of the customer waiting area was clean, nice, and comfortable.I am very pleased with Midlands Honda and recommend to others.

Emma was great service advisor. The young told me the cost and what to expect. Great job. Very knowledgeable service advisor.

I cant put into words how much I hate this place how much I regret giving them my business. And no I dont want free services or discounts I want my time to be valued and respected

Midlands Honda always delivers A+ Top Notch service every visit. LC is always professional and thorough. My oil change and tire rotation was completed in great time. I used their free shuttle service to get to work while they performed my scheduled maintenance service. I 100% recommend. Bought 4 new tires from them within the last few months as well. They had a great special on them.

Dash messages indicated that there was a problem with cruise control sensing system . Larry Boulware, the service technician found that the radar was misaligned . He realigned and drove to ensure that that the problem was resolved .Jim Kunkle,, my service advisor, kept me informed throughout the visit. Jim is always very helpful, professional and knowledgeable.

The service team was helpful and knowledgeable about the service I needed for my Honda CR-V. Jim provided the pricing for each service I needed so I could properly prepare for the expenses. Midlands Honda Service Department also price matched a special that a competing dealership was running. I was very happy with the service I received at Midlands Honda.

Great customer service. Clean facility, love the waiting area. I was updated on the process before work started, and an estimate was provided too.Very satisfied.

Greg Royster was the service Rep that assisted us with our CRV.He was knowledgeable and experienced.He treated us honestly and with a.straightforward manner.He explained everything that the service team had accomplished on our CRV.He explained that since this was our initial 5000 mile check that it was free.He then explained a possible option of a service plan to us.Being able to watch the video of what they accomplished was pretty cool.With a line of cars ahead of us, we expected to be there a while, but the work was accomplished faster than we had expected which left us time to go to lunch before our next appointment.Greg Royster is an outstanding representative of Midlands Honda. Hope the next time we’re there, we get him again!

My name is Kathy and I went to midlands Honda to trade my car in and the guys there was just great and very professional.The salesman Chris was great he took care of me and put me in the car of my dreams and I just want to say thank you so much and I absolutely love my new car.so if anyone is looking for a car go see Chris he’ll take good care of you at midlands Honda on Killian road..thanks a lot guys!!!

My experience was Excellent! Quick Service, professional employees, and I got to enjoy a movie while I waited in there new movie room. I definitely will be back!

They were very nice and fast service.

My Service Provider was Troy. I arrived almost an hour earlier than my appointment time, however, he took my vehicle in to be serviced. Troy constantly kept me informed of the services from beginning to end. Great job!

Remodeling issues managed well by staff. Comfortable movie experience. I always look forward to going there as a senior citizen.

I always have a great experience with Midlands Honda. Rachel Porter is absolutely fabulous. She’s super sweet and very knowledgeable. I honestly haven’t had a bad experience with anyone there. Everyone is always helpful and welcoming.

Wayne was great got my car in quick. Dropped off in the morning and picked up in the afternoon

I was very pleased with my experience. I called that morning because I need 4 tires. I called and spoke with the Madeleine. She asked me if I had an appointment, I told her no. Although I did not have an appointment she was able to fit me on and it took less than three hours.I know that service at the dealership is more expensive but I always take my vehicle to Midlands Honda and I have never been disappointed.

They fixed my car in a timely manner and also kept in touch with updates.

Saxon was an awesome advisor. She kept me informed along the way. I’ve never been disappointed in any respect with Midlands Honda. Great waiting areas. Very professional and personable staff.

I purchased my car there, and only trust them to do my maintenance. I get great service every time.

Wayne was my service advisor and he was absolutely great to work with. He was ready for my car when I brought it in and very quick to get me a ride back home. My car was finished when promised and everything was taken care of.

This dealership provides great service and follow up when you purchase from them. They show concern for their customers and employees by offering to pick up and return your auto after service, during this awful pandemic. Technician stays in contact to discuss service required and let you know it has been completed. Great place to do business if you like to be appreciated as a customer. I would buy from them again with no hesitation. First class operation!

Matt Johnson was my service advisor, he was wonderful, my appointment was made the same day I called, big plus there, service department exceeded my expectations, I give it ⭐⭐⭐⭐⭐

Did not have an appointment, but my car was still serviced quickly. I left because the wait was supposedly going to be awhile. By time I got home (about 30min or so) I received a text saying my car was ready. Lol Guess I shouldve waited, but hey was glad that it got done so quickly. As always the service received was top notch and I will continue to have my car serviced there!

It was the first routine maintenance for this new vehicle. They did a good job.

Glen is the best service advisor Ive dealt with. Hes always helpful. Even seems to remember me each time I come back. I drive over an hour just to bring my car to be serviced.

I was somewhat reluctant to go there for service at first as i didnt buy my Pilot from this dealership but Matt was a great/honest advisor. Not only did he offer me an unadvertised cost saving oil-change deal, but during the all points check inspection, the technician found that the battery wasnt performing as it should--The Pilot was only 5 months old, Matt had the technician replace it without hesitancy. Definitely will be going back for other services. Thank you!

Gave them a 3 however it would have been lower if they did not have construction. For my military folk, it was like a soup sandwich. I went to check out and they had no idea who I was supposed to pay. They sent me to one person who did not have a credit card reader and let me know it was supposed to be the service department’s job to collect money. Just glad that I will only need an oil change between now and October when the construction will be done. It is probably best to wait until October to get a new car or have service done. Good luck if you cannot wait.

Everything was done to perfection however with the construction going on it’s hard for them to maintain an on-time job performance.

Great experience! They made a way for me when I didn’t think it was possible. Best Honda dealership around.

They were quick and professional. Got me out sooner than I expected. All the staff was very courteous and accommodating to what I needed.

I am so thankful and blessed for choosing Midlands for my car service! They are always plesant and respectful! Every mechanic does a real good job on my car! Mr. Jim and the mechanic Mr. James really looked out for me! I am just really thankful for the staff! Thank you very much Midlands for your service!

Great service besides the extended wait having appointment.

Great experience as always. Very friendly and helpful staff.

The member of the team that helped me was Saxon. She was friendly, attentive, and on top of the job from the moment I first arrived. Communication was great. Service was great.

Everything went great. My advisor, Troy keep me updated. The price I paid was the price agreed on in advance.

I went in to get my car serviced and was greeted by Madelaine. She made sure she gave me the best deals that they had and was extremely patient and nice. She made me feel very welcome and comfortable. Wouldn’t want to go anywhere else.

Basic warranty service. Oil change and tire rotation. Very low mileage, but they checked everything and gave me a full report. Very good communication. Very busy, but they got me in and out just fine. Very pleased.

Went in for a check engine light among other lights. Wayne seemed to know exactly what was going on without even looking at it. They seemed very knowledgeable of Hondas! Got the car back with no cost bc the warranty covered everything. Loved this place and will use them again.

The Midlands Honda Service Department provides friendly, considerate and competent service for my CRV. The Service Advisor keeps me informed about the status of my vehicle and explains what is being done and what is needed and why, and also what service will be needed in the future and why. I checked my Owners Manual to be sure what is actually required and found my Advisor was very accurate. They performed the requested service competently and in a reasonable time at a reasonable price. The facility is first class and provides a positive waiting experience.

I was greeted with a smile. After I was done she explained to me what needed to get done. I set the appointment up right there and then. They really have great service/ customer service.

Glen, my service manager, kept me informed in a timely manner the status of my vehicle.

I was there for a coolant system flush and I booked with Matt, however, when I got there he was away at lunch. LC was there to support and I received good customer service. Even with them being slam packed, I was done in an hour and a half. These guys always take good care of me when I get my car serviced.

This visit was great. Ive had other visits where managers walked in and acted as if they didnt see you sitting there. But the guy over the service dept I think his name is Gary. He gives me great service every since he had a conversation with my husband. Thats the only place I take my car for service.

Mr Junior was my go to salesman. My transmission went out on my car . I was so devastated and felt defeated. I call Junior after I called my insurance company the same day.. He didnt hesitate to reach out even though Midland Honda was closing in 20 min. The next day I was able to walk out of there with a 2021 Honda with a great deal . The brother took care of my family while I was there handling business. Even gave my son cheetos out the vendor. This is my familys 3rd car we bought all through this gentleman 👌🏾 I wouldnt go to anyone else.. thanks Charles Jr Robinson !