All of the staff are always nice, friendly, & accommodating. We had found rebate offers online for the services we needed prior to the appt. It was completely unexpected to see that the staff had the rebate paper with fields highlighted with what I needed. They were prepared to help me before I even inquired about it. I have not experienced service like that anywhere else.

Roger Bickhaus was our salesman. He was easy to work with. He went above the normalexpectations of a customer. During this pandemic time, he was able to locate the truck we were wanting and deliver it to us at the appointed time he said it would be available.

Absolutely outstanding customer service. Took my Colorado ZR2 in to get some things looked at/fixed. Throughout the entire process I was communicated with exceptionally well. I worked with Jenn Perez and was very impressed with how well she took care of me during my time spent both at and away from the business location. She regularly updated me throughout the day, listened to all my concerns & suggestions, and included me in all conversations regarding what stage of service they were currently working on! I am not sure if/why Jenn isnt a manager. But she definitely should be! Give that woman a raise! I will be returning solely because of how great she was to work with. Thanks Jenn :)

Sonja is the biggest rockstar. Never did i think I’d have someone i actually trusted in the automotive world. Sonja and the McCosh team are amazing. The relationship may start with buying a car but it doesn’t end there. Truly incredible folks. Pretty sure I’ll never go anywhere else

Jason crank did a great job communicating with me as he worked on my truck. It was the best service Ive had anywhere on a vehicle.

Our salesman was very accommodating and helpful. We traded 2 vehicles for 1 and had some issues with one of the cars and the dealership was very easy to deal with until we could get it resolved. Of course there isnt any deal making at the moment because there arent enough cars/trucks to go around so the process was quick and painless.

Best dealership around in my opinion. The sales and service are top notch and wouldnt think about going anywhere else. They always have a vehicle ready for me if I need it for an appointment or need to run an errand while Im in Columbia. Always a great experience.Greg Carlos

I had a check in hand, filled out, ready to buy this exact same truck at a GMC dealership two minutes away from where I live. The truck was in the lot ready to go and I walked out of that dealership because of how rude and deceiving they were. Instead I drove two hours and waited over a week for delivery to buy this truck from Bob McCosh simply because of Pam Bickhaus. Talk about someone that is so nice and so informative. As corny as it sounds, she truly made the car buying experience a fun and exciting one. Ive never felt so important to a total stranger but she sure makes you feel like a friend. When I buy another vehicle, I will drive two hours and pass several dealerships to go back to this one and see Pam.

I dont think Ill take my car back to this place. I requested a phone call about any estimates, but was instead sent a text. The text quotes were too high priced to be believable. IE. $500.00 for 2 tires is ridiculous!! I bought my car at Bob McCosh 3 years ago. I drive it to my Drs. offices 10 minutes away. My tires are NOT bald. Various other things in the estimate are just maintenance, but way overpriced. My husbands truck maintenance items werent as much. I took my Buick to Bob McCosh because I bought it there and they were wonderful with my Malibu. Im a retired teacher on a state pension. I dont... cant get around due to health issues. I order my groceries, medicine, and anything else I need, to be delivered. How is it that I need $1450.00 work on my car when I took it in for a tire plug and oil change. Very disappointed.

McCosh never fails to provide top notch service! Dealerships have a reputation of being more expensive than independent auto repair shops but that simply is not the case with Bob McCosh. I have priced checked them many times and they always deliver on price and service. Highly recommend for service or a vehicle purchase!

Everyone was very helpful. I had some electrical problems with my new vehicle. The team got it all taken care of quickly and I am a happy customer. Thank you Bob McCosh team!

We were traveling through on I-70 and experienced car trouble. The car seemed to be running fine, but TWO brake lights were on with a “dinging” noise from the dash. I am so thankful you were there! I pulled into the service bay. I was warmly greeted. She understood the predicament that I was in. She talk to what appeared to be two bosses. She told me she would move me in front of 70 people who were already there and waiting. It was only a few hours before close. She wasn’t sure if they could fix it that day or have to wait until the next. But they would look at it and diagnose the problem. She came back a while later and told me what the issue was, explained my options, and told me they could fix it that day. It was such a blessing to have so many people work together to get me back on the road. I am very grateful for the service team at your store. Thank you!

I came in for window switch to be replaced on my car, i was in and out within 25 minutes of my arrival time. I was very pleased with the fast service.

These guys are great! I was traveling from Kansas to Kentucky for work. Had stopped for fuel and the fuel pump decided to fail right then. It was 6:30am roughly and the dealership was the only available place that had a lot large enough to fit my truck and u haul trailer together. Didnt have an appointment, but I explained my situation and these folks accommodated my situation almost seamlessly. It took a little while, but they got me back on the road before dark. Im eternally grateful for your alls services especially during the darkest hours when hope doesnt seem exisent. Would definitely do business with these guys in the future!

HIGHLY recommend!!! We had transmission trouble going home to Mississippi and had to stop at Bob McCosh Chevy and the staff was very accommodating to us. They got the part in quickly and worked swiftly and hard to get us back on the road. Price was very reasonable!! Kindness and honesty go a long way!! The Deweese family much appreciates the whole staff!!

Sonja is simply fantastic. She went above and beyond to be sure I felt no pressure and the entire process was laid back and enjoyable. Thanks for everything, especially my new ride! 💖💖

Absolutely excellent customer service. Tyler, the service manager, got my truck in on short notice and communicated with me multiple times to update me. Jeff, the courtesy car driver was extremely kind and punctual. Thank you all for the wonderful service.

Jenn Perez did a fantastic job of addressing my issue. She gave me updates during the day while my vehicle was being serviced. I was impressed with the quality of service performed.

Mike Waldrep was fantastic! Got me in and out quickly and had a car for me to use in the meantime. Always a pleasure doing business with them.

As usual, everything was great from drop off the pick up!

Joe was super helpful.Thanks to service department for always taking good care of us and our vehicles

I was certainly in a predicament. My mom had just gone on life support in the hospital. I was headed to the hospital to see her for the next day and I sensed that something just wasnt quite right with my car. I was seeing error lights, feeling vibrations, and smelling hot that I had never sensed before. Rather than calling, I just found myself driving Pearl into the garage of the sales department and telling them that I thought something was wrong. They gave me a rental car to allow me to get straight to the hospital. The team there that day took the worry of Pearl right off my shoulders! They also looked into my extended warranty, when it was all said and done, they made the entire process as easy as could be. I will always be grateful for their help during this most challenging time of my life!

Not happy with Chevrolet/GM at themoment. I took my 2018 Traverse in for service and a broken hatch. The Hatch wasnt fixed because the car is 2 months out of warranty. But still a couple hundred miles under 30,000. I got the car back yesterday and today its starts acting up cutting out... Getting warning messages, check engine light, not running right... Because cause its 2 months out of warranty they wont cover it. So Im stuck with a $150 Service Diagnostic fee just to find something they should have noticed yesterday. I dont believe in coincidences so it has me on unhappy with the whole situation. I cant leave because its a safety issue, the cars stirring is acting up, and its also cutting out. Odd I just drove it to FL and back with no issue and the day after service this happens. Sad GM wont stand by there product shortly after warranty. Its a 40K + vehicle not a $400 PS5. They should work with you. Not say; Im sorry thats my job and just following the rules. . Plus the car ran fine before I dropped it off. I do have to say staff has been polite and respectful. But unable to help due the warranty issue. So I imagine Ill have a repair bill on top of the Service Diagnostic fee.

I had car trouble, with the check engine light coming on and losing power when traveling from Macon to St. Louis on Saturday, around 11:30 am., before Moberly. Onstar diagnosed an electrical and transmission problem and said to get it fixed within a week. As a resident of Ohio, I was in unfamiliar territory. My cousin from St. Louis, traveling with me, used her phone to call a dealership Moberly who was closing by noon, so she checked what dealers and repair shops might be in Columbia. Since the car would not shift into a higher gear, and the engine sounded strained to go at 60mph, we traveled on at around 50-55 mph and called the McCosh service department who said to come and they would look at the car. Joe Gamblian checked us in, ran the initial diagnostic, and said his transmission guy would look at it as soon as he could. Joe came back with good news and bad news. His explanation was that the electronics to the transmission seemed to right themselves and talk to each other correctly when they were checking the transmission and electronics, so, since there was no repair needed they then drove the car for 7-8 miles to check it all out. All seemed well and the car was ready to travel on, at no charge!!.THANK YOU for your attention and help on a busy Saturday afternoon, in your service department, to an out-of-town traveler ! I really appreciated the care and was glad that Joe and the service department were able to help in a very timely manner. Joe was patient and friendly whenever I asked questions based on previous services the car had needed, (but not appropriate at this time). Thank you, Joe.

Good communication and good work done but the technician who drove my vehicle left oil stains all over the inside of my car.

Brittany was great and Jason we’ve known for a long time. A big thank you to both for a friendly negotiation

Were able to assist me very well w questions I had in regards to purchasing a new vehicle.

Always helpful, informative, and I love to use the website to make appointments/ buy accessories. I appreciate they never push me to buy/spend more than I have...Sometimes they can get pretty busy and the appointments book up quickly but that happens anywhere.

My dealers name was Cody he did a great job explaining and getting everything accomplished for me

Bob McCosh Chevrolet goes above and beyond to give amazing service. They call to ensure I am happy with the service.

If you have options, do yourself a favor, and don’t choose Bob McCosh.I purchased a car from out of state. It was the car we wanted, and they had it, but it is a relief to know geography won’t require dealing with their incompetent, unhelpful, and discourteous staff for warranty and maintenance issues. The car is new but had a different number of miles than was listed on the title and did not pass inspection in Texas. When I asked for help with extended temporary tags, fees charged from going past the expiration of the tags they provided, or what we might do, I was met with little response and eventually confrontation. The salesperson I worked with left the company at some point during the process and, after conversations with his managers, Bert and Jeff, I can completely understand why.I should also say, Finance Manager Brian Bailey was exceptionally good.

There for service. Folks extremely nice. Final cost was under quote. Very happy with repair. Like a new truck. Thank you!

SONJA ALL THE WAY!! Hands down the most helpful and most enjoyable human being known to man!!! It’s no surprise with how long she has been doing this with how amazing she is at her job!

Quick check in and out. Had everything done in a reasonable time.

My salesman Roger did a wonderful job of finding the new vehicle I wanted, and the finance department made sure that my payment stayed at the range that I wanted it in.

Leased a brand new 2021 Equinox at the end of March. Now check engine light is on & getting GM diagnostic emails to have the vehicle serviced in 1 day. Dealerships service dept (2 different dealership locations) are booked up for over a week. No one has loaners to provide in the mean time.Will be going back to Nissan after the lease is up.... no vehicle is fail proof but at least Nissan always provided a vehicle for use when there was an issue.

Best experience I have ever had at a dealership by far. I’ll be buying my next truck here when the time comes

Jenn in service great work with called ever day on the status on my truck had out when parts came in

Every time I go here weather it’s sales or service they exceed expectations they are fast and don’t hassle you they make me want to do more business here in the future

Service was exactly as expected.car was finished in a timely manner. Very courteous staff.

The service staff goes way beyond expectations. Very efficient, thorough, and customer service is top notch! I wouldnt go anywhere else for my car.

Bob McCosh Chevrolet is very professional & kind.. It took less than an hour to do an oil change, rotate tires & check fluids.. that was great.. Thank you..

Absolutely amazing customer service. My car was making a noise after I hit a pothole and even though they were booked solid and extremely busy they made the time to look at my car real quick and got me a quick fix so I can get back on the road. Friendly service clean environment and at least for me today complete Lifesavers. If you need any work done take it into them they are amazing

My appointment for an oil change was at 3:00 pm. I came in early like I usually do. I told them I was early and not in any hurry. To my surprise they had me out about 45 minutes early. I appreciate the quick service.

I have relied on McCosh Chevrolet for all of the maintenance needs for the each of the four Silverado trucks I have owned. They have never disappointed and have always taken care of whatever I and my truck needed. I LOVE my Chevy truck!

This was our third vehicle we have bought from Bob McCosh and they make the difference! We have always had a great buying experience there and our salesman Jay made it easy to ensure we were getting what we want for our trade and getting the best price possible. They even follow-up with us after purchase to answer any questions we may have and any issues that come up later! Would recommend to any of my family and will go there for all my vehicle purchases.

Overall experience was fine. The driver that took me home. Whine about the staff & didnt wear a seat belt!

Drew went above and beyond in helping me. My situation was a bit complicated and I had a lot of questions, he answered all of them and had me in a brand new car that I had no idea I could afford. Jason got me a super affordable monthly payment with my loan and the rest of the staff couldn’t have been any nicer. I would highly recommend buying a car here, it was seriously a very pleasant experience and I am so happy with my purchase. Thanks again guys!

All was quick and easy every one very nice .one hour and all was done .Thanks

We traveled from KC to purchase a vehicle that was in transit from the factory. Our sales team answered all of our questions that we had about a car that wasn’t there. They did a great job and we will continue to make the trek to Columbia to do business and support this dealership. We came under the impression that we were eligible for a GM employee discount and after an hour of phone calls we figured out that that eligibility period ended in 2019. At no fault to the dealership, this was a customer induced problem. Jim Ford was very understanding and worked with us through this issue. He was very nice and professional through the whole buying experience. We are looking forward to updates of when our new car will arrive. Thank you guys again. -Peter

Pam was great! She is quite personable and therefore our talking was not as clinical as other places. She made me feel like I was discussing buying a new car with a friend instead of a salesperson. I have to give Jason props too. He was quick with getting paperwork done and made it painless.

I always get good service at Bob McCosh. They treat me like their mother!

It was a busy 7am morning on a Saturday, but they still processed my arrival quickly and got the work done in

Got in right on time. Very timely

My experience in purchasing a new GMC Acadia Denali was excellent. Sonja, my sales person, was very knowledgeable about all the features in the vehicles I was interested in. She had vehicles ready for me to test drive quickly, and answered all my questions readily.Once I’d decided on the vehicle I wanted, the trade in went smoothly as well as the F &I portion.. I am totally pleased with my buying experience at Bob McCosh’s dealership.

Joe Gerke has been my Service Advisor for 5 year and has always done an awesome job in making sure I was taking care of for all my service needs.Jeff Miller, General Sales Manager at Bob McCosh is an awesome asset for the dealership. He made my new truck buying experience effortless, just like their commercials. Chevrolet makes the truck, Bob McCosh makes the difference.

Made an appointment a week in advance, still had to wait 3.5 hours for an oil change. Looked at vehicles while waiting, no sales rep asked if we needed help or even seemed interested in us. Selection has greatly decreased. Several techs in service department were standing around or goofing off. Never had a problem previously, I hope things improve for the next visit

Always very personable. Love that. fast and in and out

Id like to give a big shout out to Mark Maher, he was AWESOME he went above and beyond with lots of patience and that made my visit so comfortable. The best part of my experience is that I purchased my first new vehicle 2021 Buick Encore and Im loving it... customer service was GREAT with each and every person I talked with... thank you BMC

I appreciated the honesty and upfront possibilities and concerns when conducting repairs. The maintenance staff was upfront in explaining when conducting the tune-up the possibility of certain parts, which were typical and/or know to break advising us of that possibility and the costs associated. Fortunately for us the maintenance staff were rock stars and managed to conduct the tune-up without any additional repairs

Prompt greeting upon arrival, description of services that were scheduled, estimated length of time to complete work and delivery of vehicle on schedule. I was very pleased overall and will return.

Purchasing a vehicle at Bob McCosh is the best experience I have ever had purchasing a vehicle! They will continue to be my sole source for vehicles purchases in the future.

I had driven and picked out a 2020 Buick Envision that was white. When we sat down to finalize the paperwork I said that my only let down was the color. Pam went and talked to another sales person who had the same vehicle in black on hold for their client and let them know that I wanted it. In the end, Pam was able to get me the black vehicle. I am very pleased.

Quick complete service. In and out in 1 hour. The service desk gal was very helpful and pleasant to deal with. The pricing of the service I obtained was very reasonable and I plan to continue using McCosh for my service needs.

Stole my friends money. They were supposed to reprogram his security system because he installed new sensors. They failed to do so and still charged him 250. Complete rip off. Thats as far as the mechanic side. I wouldnt do business with them.

I was passing thru town and had a break down. The local auto part store couldnt seem to give me the correct part, and I showed up 30 mins b4 they opened at the dealership. Philip (manager?) in the parts department was able to get me the part I needed, and after I unsuccessfully attempted to install it myself I called him back and he was able to link me up with a local mechanic (AJs, they were all booked out at the dealer) who gave me a ride and fixed my truck in just a couple hours. Hope Philips bosses know what great customer service their employees are giving their community!

Everyone is so personable & honestly tries to work with you!!! That is something I truly appreciate. And I love that you have a courtesy van!!!

I had a great experience at Bob Mccosh! Brittany was a great sales person that help with the whole process. I definitely recommend checking them out.

Jenn in service was very professional and was keeping me advised of what was being done with my pickup. Very good service indeed. Thank you.

I have never been to your dealership. Please check and verify. I live in Arkansas!

Go see Cody! He was an amazing help. I wont deal with anyone else from now on.

It was great as usual. I have been coming here for about 15 years. Mike Waldrep was my service adviser and he is always respectful and honest. He has excellent customer service skills. I trust him with my car.

My husband David bought a beautiful white 2019 Ford F-150 from Bob McCosh. While we used to buy all our vehicles from Joe Machens, and would have in March 2021 as well, we got a much better deal and much better customer service at Bob McCosh! Great experience! We especially appreciated the friendly helpfulness of the staff, and the American patriotism we felt there. SUPER JOB, BOB McCOSH CHEVROLET BUICK! When we need another vehicle, we’ll be back!David and Kelley DibbleColumbia, Mo.UPCI Missionaries to MICRONESIA(Base on Guam, USA)

Friendly salesperson. Knowledgable delivery and technology specialist was very helpful. I was able to have the vehicle for two days to see if we wanted to purchase it. Drawback was that we had scheduled an appointment with the salesperson on Friday night to purchase the vehicle, he confirmed it, but then wasnt in the sales area at the time of the appointment and no one knew where he was. Turns out he was prepping another vehicle for another customer. A different salesperson started out the sale for him, until our salesperson came back to the sales area.

From the moment we walked in, everyone was a pleasure to deal with! Jerry Terrell was an absolute pleasure to work with! We feel like we were dealing with an old friend, but had actually just met him! We will be back to buy more from Jerry & Bob McCosh.

I arrived at service without an appointment because if a tire issue. Service person showed me problem with two of my tires. He had already priced them out and showed which one had rebate. Recommended alignment. Had shuttle take me to my daughters. Told me it would take 4 hrs and that is exactly what happened.

Love that I can set an appointment online and that my car sent me the reminder to get an oil change. The service department is always so friendly and finishes timely. If I cant wait they offer a ride to where I need to go and offer pick up service when my car if ready.Highly recommend Bob McCosh Chevrolet!

We we’re traveling from Chicago and our car decided to have transmission issues. Mike was able to squeeze us in and have our car reviewed and fixed all in one day! We were so thankful that they were able to make and opening to allow our car to be fixed so quickly... The team there was extremely nice and helpful!

We love Britton! Will definitely be back to see him when it comes time to trade our next vehicle.

Everyone is super helpful and friendly. They made sure I had transportation while my car was being serviced. Appreciate the customer service greatly!

Come here to get your vehicle and you wont be disappointed! This was by far the best buying experience I have ever had. Ask for Brandon when looking for your next vehicle. They will negotiate price and consider your wants/needs without being pushy. The finance department was very quick and to the point. Everyone was very friendly and helpful. Will be coming back to get my next vehicle 💪

Great place to do business. Service department has taken care of my GM products for many years.

First off, the service is stellar. Very friendly staff. Ive purchased numerous vehicles in my lifetime and this was single handedly the easiest its ever been. About 3 hours from start to finish. I remember spending almost full days at other dealerships.

Went for usual services. Fast intake and time efficient post service delivery.

I literally hate car shopping, but this was a great experience all the way around, from our salesperson (we started our first visit with Roger, but he got sick, so we did the rest with Pam -- Love her -- to our finance guy, Brian -- he is great -- and going the extra mile to show us around the service department and meet the service manager, to having a lot of training inside the car before leaving the dealership!!! And I cant leave out that the receptionist is really nice, also! The beginning of a great relationship!!!

My son took his car in for repair (2nd time for the same issue) and the backup lights stopped working when he left. He took it back in and they said he needed an under hood fuse block for $500. We took it to another dealership and they replaced a blown fuse. The backup lights work now. Don’t use this dealership!

I called Jenn Perez and made an appointment for you to look at a tire I have been having problems with. When I arrived Jenn met me with a smile on her face and got me right in to have my tire looked at. She is an amazing young lady and it was a pleasure doing business with her. Thank you Jenn for all of your help! You are a perfect example of what all service representatives should be like! Brenda McCray

Jim Ford in sales was great to work with. Bought a truck sight unseen and Jim was honest and very responsive. Very impressed they even worked with me to deliver the truck 4 hours.

Everyone at Bob Mccosh was very helpful. They explained my new vehicle to me and was very organized with the paperwork. The salesperson, Roger, was not pushy and did not try to sell me a vehicle that I would not be comfortable with.

Pam is great and so was the finance guy I worked with. Thank you for working with and providing me with such great service.

Michael Harrington is the sales man you want . He is the best . Never pushed up, never pressured us . Was patient, kind and very respectful. He did all the leg work and got is an awesome new vehicle . Highly recommend . The best car purchase experience we have ever had .

Jay was awesome! As always he went above and beyond, I am a customer for life

Had some service work performed on vehicle. They were Ready when I dropped it off at appointment time. Service took approximately the time they suggested. It was done well and technician answered all my questions.

Always great service and courteous staff

Very professional people and wouldnt take my vehicle anywhere else. I bought my car there and they treat it as tho it was theirs. Recommend them for all your car needs.

I recently had work completed for a recall. Everything was handled professionally.

I brought my car in to replace my brakes which would have been costly. Service Rep suggested that they do a check up and make sure that is what I needed. And it didnt need new brakes but needed to flush out and replace my brake fluid. Also did some cleaning on the back brakes. It wasnt nearly as expensive as I would have paid for new brakes. Staff is always so professional and caring. They could have just replaced my brakes even thought I didnt need them and I wouldnt have know the difference. What a great team at Bob McCosh....

When ever I come to this dealership, everyone is very nice and friendly. I think the service department is top notch here at this dealership.

Pam was very easy to work with. Great Dealership!

Excellent and timely service.