The Customer service was AWESOME, and a SPECIAL Thank you to Antwone who went above and beyond to make this process as stress free as possible! Thank you all! 🥰❤😀

Caliber Collision is a great place to get your car repair, will look new when finished. Great customer care and experience. Will update you daily about the care of you vehicle and will give you an update when you can expect it back. The technicians is awesome and also the people in the office.

This place has always been great to me! they kept in touch with me the entire time my car was in the shop. i would recommend this business to anyone. Chris is great and all the staff were pleasant. thank y’all for great communication and service on my car! i will always keep this business in mind first!

The staff was very nice and kept me updated every step of the way. The service was excellent and the car was completed before I thought it would be. So happy to have someplace like this when I was 600 miles away and my son had to deal with his first accident on his own. I would definitely recommend to others.

Our personal experience was a disaster. Car was in the shop for a month. The initial quote was wrong by a lot of money. Updates were not even weekly on the progress of the repairs. Thankful our insurance company was involved. Didnt even have an employee walk around the car with us initially to assess the damage when the vehicle was dropped off. Im optimistic this was just our experience with Caliber but it was not pleasant. One star for the work being done properly. Still have to take the vehicle back for another piece to be put on almost two weeks after the job was completed. Post-Covid everyone is hustling to keep business moving but at least there could have been more effective communication throughout the repair process.

Fantastic communication, great customer service, and phenomenal work! My truck looks like it just rolled out of the factory!

The staff was very friendly, they made sure that every sec, min of the hour they kept me informed about what was going on with my car, I truly appreciate it deeply.

The first time was a great experience, which is why we chose them instead of the people the insurance company recommended but this time was very bad. They told my wife they didnt have the check and when they found it, didnt even apologize for their mistake, and after pointing out a lose part from the point of impact, the same part flew off while driving down the interstate..disappointed would be an understatement

Car hit by a deer. The front of car was bad. Passenger airbag came out. Caliber fixed it all wonderfully.

Replaced driver-side door repaired and painted front. Left fender near wheel well. Excellent work!

They treat your car like it was their own they treat their customers like family love it

Missed some small stuff but quickly made it right, very happy with this shop

Very pleased with the work. Staff are always professional and always informing us of the progress. Highly recommended.

Excellent customer service! Excellent body work on my car. Staff maintained contact with me and returned my car earlier than expected. I was very pleased with them and their services.

Great quality work. They gave me updates every step of the process. Work was done before scheduled completion time.

Caliber was in constant communication and finished the job earlier than expected. The car looks great!

Exceptional customer service and repair work. I am very pleased with outcome of my repair. I highly recommend.

They half fix my car and half the work they claim they did they didnt do

The most professional Ive ever seen!

Well satisfied with the work.

The staff is very nice, professional and accommodating. The service is excellent and always has my car finished in record time. I have used them multiple times and have been pleased with the fast, professional service.

Caliber Collision on Greystone repaired my vehicle. Everything was excellent. The repair, the service and the personnel were outstanding.

Antoine walked us throughout the entire process and our car looked amazing when it was done. Would definitely recommend them to anyone!

I had the hood of my car refinished, taking out the the scratches and they repaired the scratch on the driverside rear bumper where an accident had occurred. My car looks wonderful 😍

Great work. Not taking my car anywhere else.

Absolute best! Helped me throughout my entire repair process. Kept me informed about everything that was going in with my car. I will always use them when I need automotive repairs. Hopefully its not very often though.

Caliber collision was very professional they made sure there I was in at the early convenient they made sure that I had a rental with the nearby rental company they made sure that my car was clean once it was ready for pick up and just over all very very professional .. The lady that was working with me her name was Britney when she was super awesome she kept me informed the whole time my vehicle was in the repair shop it was promised to be ready In 6 days but it was ready in 3

They did a great job on my truck, it looks brand new. This is the second time I have used this shop and will continue to use them in the future. Huge thanks to Kim and Brittney for another great job.

Unfortunately, My Chrysler 300 was back into and suffered scratches and was taken care of 100% by this team ...Im totally satisfied!

Great communication. Car was fixed, cleaned and detailed! I’m very happy with my experience.

The shop gave me daily updates texts on where they were in the repair process, and asked me to contact them if they had any questions, and the car was ready about a day early.

Costumer service was perfect they even made sure to keep me informed each day and they also decided to clean my car and the rims they had my car looking like it came fresh off the lot and the energy and vibes they give me is amazing too 🤗

Terrible experience! I was recently in a car accident and called my dealer, Dodgeland, to have my car towed for repair and they recommended me to this facility because they sold them their body shop( they actually stated later that they no longer use them because their work is terrible, they couldnt understand why someone else gave me the reference ), worst mistake ever! First, they overlooked damage to my vehicle from the wreck based on an assumption that it wasnt accident related and left it up to me to hash out with my insurance company. Secondly, my adjuster recommended a new quarter panel during the inspection, but when I called to confirm that the panel being ordered was OEM, they told me that they had already ordered the aftermarket part and changing was going to slow their time frame down, so without my consent to save time they patched together the rear bumper (see pics below) which looks horrible. You can see spacing and glue in the cracks and its terribly misaligned!! The Customer Service that I have received from lower and upper management has been terrible. Waiting on a call from operation manager now after he promised to meet me at a repair facility to review my damages, he never showed or called back. Please dont waste your time or resources on this place, if your considering this place, please take my advise and RUN FOR THE HILLS!

Came to get a estimate on some scratches on my door and Kim came out to look and told me the scratches may buff out, she took her time and got all the scratches out of my door. I offered to pay for her time and materials but she refused to charge me. I told her I got 2 other estimates and they both were over 1500 to paint the door. Im thankful for honest people that are only interested in helping others and building a solid foundation in our community.

Awful experience with the management GT and Chad... over charged. Did work that wasn’t even suppose to be done... let my car sit in there parking for 4 days before I had to contact them... two weeks in the shop 3,000$ later and the rudest manager I’ve ever dealt with... was screaming in our face and blaming his brand new employee for all the problems... terrible service... don’t waste your time.Mr and Mrs Reynolds.

Nick was very professional and communicated with me on a regular basis. Thank you guys for the great work and customer service from the entire team. It was my second time and hopefully last but if I have another accident I will come back. Spoke with GT at the Killian road location originally and he was extremely helpful as well. Shoutout to the whole caliber team.

Came by to get a estimate on some scratches on my door, Kim the manager came out and looked at my car she pulled my car in and got the scratches out of my door and had it done before I could fix my cup of coffee, asked what I owed and was told not a thing. Thank you Kim and Caliber, you will have a customer for life. Thankful we still have great people in this world that just want to help others.

Extremely friendly staff. Super knowledgeable. Very fast service. Overall awesome experience.

Our car repair was A1..

Nick was amazing and he communicated with me the entire time and even repaired my car faster than he originally said he would. The entire experience was effortless on my part. I highly recommend them!

I went to Caliber off Greystone today for a minor body issue with a used SUV that had a separated bumper from the body. They fixed in just a few minutes while I waited. Thank you so much.

Excellent in giving updates and finished right on schedule.

I initially took my car somewhere else and completely regret it. I should have chosen this place first! If you have USAA this is the place to go! Fast and amazing customer service! Unlike Nissan body and auto...

This is the third time I had repairs done here and did not think the service could get any better, well all three times they have went over and beyond, took me home, came to get me when my car was done Ian came picked me back up, opened the truck door both times, this Is a example of true compassion, loyaty, and integrity. Thanks again for turning this stressful time into a relaxing day at the beach.

Very pleased with Caliber from beginning to end. They communicated well, had the car done quicker than promised, and made us feel like we were the only client at that moment. Would highly recommend them!

Mr. Nicholas Booth is the guy who helped me. I feel like he put my life back together. My repairs were difficult and extremely inconvenient. He was so kind; professional; patient; and thorough with all the complicated information I needed. I am so happy with my repairs and service. Two thumbs up for Mr Nicholas Booth and caliber collision.

Brought my car in on a Tuesday after someone rear ended me and needed it fixed before Friday because I was going out of town. Nick remembered me from when I went in to get a quote and preordered my bumper and paint right when I made the appointment to get my car repaired. It was fixed and ready for pick up the next day!! Nick even popped out a small dent I had in the front of my car for no extra charge. I got my car back looking brand new AND they completely cleaned the inside for me as well, leaving it smelling amazing. I would definitely recommend!!

I had a great experience with Caliber Collision - they go above and beyond! Of course its not fun to have your car in the shop after an accident, but they took really great care of me and my car. They were really quick and they have top-of-the-line service. I highly, highly, highly recommend them!

I was in a car accident in my BRAND NEW car three months after I bought it and the damage was so extensive I was shocked the car was not totaled (I was T-boned and all drivers side airbags deployed and both doors were smashed). The employees at Caliber were AMAZING in getting my baby back up and running. Everyone who has ridden in my car since it was repaired says they would never have known it was in a major accident. Trey and Nick went above and beyond to make sure my car was fixed perfectly and made sure it was done correctly. They provided me with updates throughout the process and were so kind. They also handled everything with the insurance company and I did not have to get involved with that at all. They were extremely knowledgeable and handled everything with the utmost professionalism. One of the parts they ordered ended up being faulty (Hondas fault, not theirs) and they immediately took my vehicle back in, paid for a rental car for me, and fixed it immediately. They also noticed while repairing my vehicle that a previous windshield repair through Safelite had been done incorrectly and actually contacted Safelite to come to their shop and fix it for me while it was there, which is something that they did not have to do. I will forever be a loyal customer so much so that my husband just scraped the front of his car, and Trey was the first phone call I made. Being involved in a major accident that was not your fault is a major stressor, and Im so thankful that Trey, Nick, and everyone at Caliber made the repair process so easy. And Ms. Vicki at the front desk is so sweet! I will never go anywhere else!

I brought my car in for a big dent in the bumper. I am very pleased with my experience. They were very fast getting my car fixed and when I got it back I couldnt tell anything had ever happened to it. Very nice people too.

Courteous staff.

I can not be more pleased with my experience today at Caliber Collision, Columbia-Greystone Region. I also can not say enough great things about the staff! I felt welcomed from the time I walked in and service was quick and efficient! Thank you Caliber Collision for great customer service and repairing my mirror. I will definitely recommend to anyone Caliber Collision for body shop repairs.

My car was in better shape before the repairs. Everything was loose, they unplugged my back rear lights never reattached it & my paint wasnt blended evenly.

Manager called this morning and explained everything to my satisfaction.

Nick was very helpful!! I recommend caliber for all collision needs!!

Car is as good as new, prompt and timely with keeping us up to date as far as whats going on with the car, beat their estimate as far as when the car would be complete. No concerns whatsoever, highly recommended.

I have had good experiences with them overall.

Repairs are good. But when I picked my car up, it is INFESTED with ants! My car was/ still is swarming with ants. I’ve vacuumed and but down numerous kinds of ant bait but I’m still infested with ants.. unacceptable

Professionals, clean interior and exterior. Reasonably helpful, competitive prices, good vehicular bodywork.

High quality body shop. Friendly and patient staff. Took care of my Honda quickly. Car looks brand new. Thanks!

They fixed the damage on my truck and its SPOTLESS!Looks like it came straight from the factory!Service and office manager is the epitome of above and beyond customer satisfaction!Thank yall! 😁

Rude lady at the front. Very difficult to deal with. Ended up going to another shop and got much better service

My insurance company suggested yall after I was in a car wreck; however, after reading your review, it is very apparent that yall do not care about cars being taken care of through an insurance claim. I am going to find another company to use and i am going to suggest to my jnsurance company that they stop suggesting yall as well or at least do some serious digging into what yall problem is before they suggest yall again.

While its never pleasant to deal with the aftermath of a car accident, Calibers staff makes the experience as painless as possible. Special thanks go to Ms. Vicki at the front desk and Service Advisor, Kevin, for their support and help in a difficult situation.

These guys took care of me after my wreck. Jenn was a pleasure to deal with!! She is the best . Highly recommend this company

Nice group, but they didnt live up to expectations. Insurance sent me here. I was promised a fix, and the trim was flapping and paint drips showed up the next day in daylight. I was promised that to make it feel better after the bad fix, that they would fix the rock chips in my hood and detail my interior after repainting and reattaching the trim. They repainted and even left me to reassemble my aftermarket LED taillights they removed before driving home at the end of the day. Update later: it turns out they actually cut my LED lights in such a way that they have come completely un-wired some time since I reattached them (they did leave them wired and they did work when I got the truck back) but now I see where they cut and reconnected wires and it did not hold up. Horrible place.

Great customer service wonderful technicians did an excellent job in repairing my car

No thanks.

WORST CUSTOMER SERVICE!!! I would give NEGATIVE stars if possible or NONE at all. I was recommended by StateFarm and I looked up the shop and they had good reviews but with first hand experience I was mistaken. Bryan Derrick was handling my claim he was extremely unprofessional from the start. I never received updates on my repair through phone calls or texts; which is their policy to keep the customer informed so I had to contact StateFarm or them to stay informed. When speaking to the receptionist I got the impression that she didnt have the time or day to deal with questions or concerns and came off with a nasty rude attitude. I was only contacted by Bryan when my car was finished... I came up to pay my decutable and get my car, after I did a walk through with him on my car I noticed they missed some dents that should have been repaired with my claim. I also found broken glass all over my car and my belonging gone though left on the seats and floor when I had my belongings in the side door and put away. Bryan said I would see broken glass for a while and he wasnt going to clean it up. My jaw just dropped because that dangerous and unprofessional that my car was left with broken glass/dirt and my belongings scattered throughout. It is Calibers duty to detail shampoo my seats and vacuum my car before it was returned to me after broken glass was repaired. I mentioned my concern with him he just tried to brush me off and have me take the car and go on with my day which is unacceptable! He told me if I wanted to claim additional damages to my car from the claim he needed to keep me in the rental until the questionable area was looked at my the adjuster. I dont understand it was in the the same area of the damage and Bryan said since I didnt mention the spot when I dropped off my car originally it wasnt repaired... I brought my car to a repair shop to get it fixed because I dont know how to do the repair job, It is Bryans job to notice damages related to the claim not just me to notice some of the details that I missed that is why I brought my business your job is to notice the details not me! I got notification by mail from state farm that the additional damages were approved and they send out a supplemental check to Caliber. The day after Xmas I went to get my car none of the additional damages were repaired and Bryan was conveniently on vacation, No communtion what so ever! On Calibers end Bryan put in my claim file that my additional damages were not approved but they were in fact. The people in this office do not know how to keep my claim file updated, correct and proofread for others! I had to contact StateFarm for them to contact the shop to inform them to do the repair and collaborate my story since Bryan was unreachable. I thought the customer comes first but thats not the case. My rental coverage ran out right before my additional damages could to be accessed. I was charged over 500 dollars during Xmas for my renal car and was never informed by Caliber that they wouldnt extend it due to their lack of communication and NEGLIGENCE which is Calibers fault. In my opinion Caliber should pay for my rental out of pocket for the huge inconvenience and headaches Ive suffered. Trey the general manager was disrespectful in the way he handled my situation too by telling me that my car was finished but wasnt! He only went by the notes in my file and didnt even try to look into my case or investigate what I was telling him, he tried to say the supplemental check sent was or original repairs which is a complete LIE. I had to take matters into my own hands and get documents from StateFarm to prove to them my car had additional damages for them to their job and treat me like a human being not just another insurance check. I also spoke to the corporate office and complained, I was directed to Norbert the district manager who was also no help at all... Norbert was no help also my case got bumped up the corporate latter to the operations manager who Im still waiting on a call back. Horrible management from top down!

Under the circumstances I had a great experience with Caliber. Jenn made sure I was taken care of. I hope I never need a body shop again but if I do, I will be using these guys!!!!

Called to see if I could get a quote and got some of the rudest people who answered the phone. Take your money elsewhere!

Good service

Always take our charger there.

Excellent work and fast

Okay