Tip of the hat goes to Scott and the rest of the team at Big R. They did a fantastic job helping me out with a very unique problem. Ill be making my way back just because of this alone. Thanks again to them.

The big r store in monument has a great supply of everything you need. I think the customer service at this location is by far better than some of the newer stores. You get that home town feel but close to the springs.

There is nothing like a good hardware store to find what you need. If I ask for something Ive always found the group at this location was very helpful. If I dont ask I can spend time looking around and just gather things that I need at my own pace.

Went to buy a pair of shoes 30 minutes before closing. 20 till 8 Donna in the clothing department stood at the end of the shoe isle and stared at us for a good 5-10 minutes until we selected our shoes. Then she followed us back to the registers. I understand wanting to close and make sure your customers are out before closing time. But don’t passive aggressively stare at us to the point of feeling uncomfortable shopping there.My friend asked her why she was following us and she replies “I was going this way” in a HATEFUL voice and said “this is MY area”I came back after purchasing my shoes and asked for her name. From there we were stared at from the door by all of the employees. Just standing at the window of the doors. Staring.Bad customer service. I’m going to return my items tomorrow and shop somewhere else.

Hard to ask for help when three quarters of the employees are not wearing masks. I hate to be one of those people but I came in for a specific item for a sick calf and our daughter is immune compromised. I like to get what I can as safely as possible and leave ASAP. Turns out the one thing I needed, wasnt in stock as it showed online. The two stars are for the ONE employee who asked if we needed help and had a mask on. He was very friendly and willing to help even though he was extremely busy. I cant say the same for the other employees too busy having conversations, swinging their masks around, and leaving one person up front as the only cashier. Wont come back. Not worth the wasted time.

Great service! The manager Connie went above and beyond customer service to get me a special order that I wanted to have transferred to my local Big R. Also, Shay, who answers the phones has always been pleasant and super nice to help with questions and taking care of business! Thank ya’ll!

The staff is always courteous, they usually have the feed well stocked and sell good quality hay in -stock as well

Went to Big R today. Walked in to see both cashiers maskless during a state-wide mandate. If big R doesnt respect the safety of their customers, they at least not actively flaunt breaking the law!! I turned around & walked out. They will not be getting my business while they insist on being part of the problem.

The employees are very helpful. They all now where different items are found. Has the feel of a small town hardware store . They have exactly what you will need.

Im always impressed. Every time I go to this store theyre able to sell me specialized products and back it up with knowledge of those products. Really excited we have a big R in our town!

Much better than the store on East Constitution. The store in Monument had what I wanted and the people were really great. The store on East Constitution told me that they didnt stock irregular wrangler jeans, and that the other Big R were not stocking them either. I called the Big R in Monument they said we have them come on up. I did and got the Jeans I wanted. I will not go back too the Big R on East Constitution. I do recommend the Big R in Monument.

Updated: Called back and found the gentleman we talked to originally. John told us to turn around and he would help load it. 5 stars for John. 3 star review is for the hassle.*Called and asked if they had an item in stock. They said Yes, Im looking right at it Drove all the way from the South Side of the Springs to be told theyve been out for a week. Nobody over their radios would admit to speaking to us. I even confirmed the phone number I called with them.

They had bolts that no other local places

The staff at Big R gets *10 stars* for diligence and integrity. They found an heirloom scrapbook of mine that someone had dumped in their trash. Not only did they retrieve it, but they located me to pick it up. Best service I ever had from any business, and I had yet to even shop there! I sure will now.

Nice selection of items, great staff that really goes out of the way to help you. Sporting goods tend to be a bit overpriced, but that is not their focus. Lots of fun seasonal items that keeps you coming back. This is a regular stop for us just on dog food and propane tank refills alone. Very glad they are here and I prefer them over the new tractor supply.

So far, the Monument Big R is my favorite location. Especially for buying clothing.... particularly jeans. Both of my sons are very odd sizes and Big R is the only place Ive found that carries the odd sizes. Monument Big R has the best and biggest selection of jeans. Nice store layout, clean and attractive. Customer service is exemplary.

I had what I felt was a unique problem with a higher priced clothing item, and although I felt the store had little or no responsibility for the problem, Manager Chris listened to my problem, then offered to resolve it. Very few businesses treat Customers like the way I was treated, and Big R has a Customer for life. Chris, or other higher levels of managers......know this, I will be one of your store’s biggest and positive advertisers. Thank you!

CASHIERS ARE RUDE. Staff does not wear masks. Would not recommend shopping here.

Overly expensive long gun ammo—Great folks there regardless 🇺🇸

I am an aging hipster who never listened to my dad when he was repairing things. Now hes gone and I am helpless out in the yard.But I have a secret weapon--the helpful staff at Big R. The sold me the right chainsaw, and then fixed it and sharpened it and showed me how to start it--a few times. They have worked on my tractor, and they are always helpful and kind. So much like the spirit of Colorado.I just need them to take all that candy out of the check-out lines.....its too good.!

Great customer service! Jamie at the gun counter is always very helpful and knowledgable about any guns I inquire about. He’s made my last 3 purchases very smooth and enjoyable.

Just wanted to say thank you to store manager John and Mike for making my experience perfect. I thought I was going to have a fight on my hands with the problem that happened. John listen to my complaint and when I was done venting he said he was sorry and he would take care of us. Two weeks later we made it back in and John did just that. Thank you so much. Happy customer!

I needed bucket heaters on Sunday. There were plenty in stock. I also got some buckets and electric wire shrink wrap. The staff was helpful and the restroom was clean.

Very helpful staff. Everyone always goes out of their way to make sure you have what you need.Amy, Thanks for helping us find a good tree guy!

Really good store for those of us in Ag. They always have what I need for my cattle and can do special orders, even if its Vitalix by the ton or fence posts by the truckload. The check-out staff are knowledgeable and friendly too.

This was a great experience in a fun style. Staff were very helpful and advised us well. We will be back.

Stopped here to pick up supplies mutilple times. Very helpful staff and great selection. Great sales her as well.

Very friendly and knowledgeable staff. Very easy to spend a lot of money there because of the great selections and prices. Welcome to Monument!

Great crew, clean well stocked store. I want to buy a ranch so that I can use all the cool stuff at Big R

Great customer service every time I shop here. Worlds better than Tractor Supply down the street. Propane was 50 cents cheaper per gallon here vs Tractor Supply today as well.

Special dog food for my dog. First time I have seen bee keeping equipment in a store

Super helpful staff, lots of pets for my dog and the gentleman who helped us find just what we needed also let my son pet the chicks.

The best place to grab up farm and garden supplies.

One of my favorite stores to go too. Being raised on a farm I love just browsing around.But I do go here for gates, fencing, tractor accessories, greases, etc.I only give them 4 starts because I never find EE boots that fit me in the boot department. I usually have to go to the flacon store....

Love this store. Always stop here when I am going through Colorado Springs. Great people, Good prices.

Very helpful staff & found the two totally not related items I wanted. Big, beautiful store!

Always excellent customer service! Big R blows tractor supply out of the water!!

Good prices on working man clothes and shoes. Great popcorn, family atmosphere, real Americana to me.

Big R-always an interesting experience. Great deal on smoker pellets

Donna was super rude.

The staff is always helpful and the selection is on point.

A nice Big R. Good for all things ranch related.

Great place to work and shop the people at big r are so nice

Very helpful and informative. Was told everything i needed to know about what i was buying.

Called three times. Each time was put on hold. Each time someone hung up on me. Never got the question answered. Will never shop there again!! Worst customer service!!!

Great service. Decent prices.

So nice to be treated so nice, they go beyond in customer service. will go back Monday for 10% veterans day

Very friendly helpers I got a big bag of dog food and they carry it up to the car also they helped me in the store with whatever I needed.

The young man in the dog feed section was very informative :)

Very helpful staff and plenty of choices to choose from.

Good selection of stuff. Fun to explore.

They always have exactly what I need.

Great store. Anyways friendly

Had what I wanted and good service.

Chicks without food or water. Dead chicks. When manager alerted, nothing done at all within an hour. Calls put in to corporate. Avoid this place, especially if youre buying chicks.

Bought a small utility trailer and the folks were quite helpful in trying to save me some money. Ill be back

Terrible job hiring, thee where bloodrats in the walls, and horrible people who dont know how to do there job

Always have what I need.

Okay the store is fabulous!!!! The staff is hugely lackluster but who cares, there are soooo many fun things here!

Big R is a great place that has tons of everyday needs.

Great selection and prices

They didnt have what I needed but they were super helpful.

They are totally inefficient with deliveries. Both times they told me times (after I called to ASK for one so I could plan my day) and both times they missed by hours!

Customer service is top notch!

Good store, very kind service.

They are always nice and helpful.

Better than Boot Barn.

Very friendly great store

Always a positive experience at BigR

Didnt go here but dope I guess

Great Country Store, well stocked

Didnt have everything I needed - salt bricks - but service excellent

Roger was the best like always

Great selection of farm and ranch gear, but a bit overpriced.

Good for what you need.

Friendly, knowledgeable service.

Excellent customer service

Has about anything you need for small farm and ranch

Friendly staff and just about anything you need

Just what I needed.

Fast Friendly service

Love this store

Awesome as always

Good alfalfa

Usually out of what I need

AWESOME!

Great selection

Military Mondays

Great

Nice

Farm and feed store

With my wife