100% would recommend to a friend, very nice staff especially monica. i came in looking for a holloween costume and she was so much help. great energy here!!

If I could give less than one star, I would. I came in recently and I asked the woman with long black hair for some suggestions. She seemed annoyed at having to help me.Shopping at a store like this can be uncomfortable for some, running into someone like her makes it downright awkward. I know good employees are not easy to find, but in this industry, unfriendly customer service is the worst thing you could do. I have heard great things about Romantix and have shopped this location in past years, so I am hoping that another location can be more welcoming. If not, Hustler just opened a location in the Springs. Hopefully, one bad apple doesn’t spoil it for the whole company.

On three separate occasions, the older, mid-sized woman behind the counter has been abrasive and rude to not only me while shopping, but to everyone in the store. While shopping today, I watched her greet 5 customers rudely, complain on a phone call that “her store has a million people in it and it’s so annoying”, and I watched 2 customers return items they had intended on purchasing after her outright unwelcoming demeanor. This worker does not lack customer service, she straight up drives them away. Do not know if I will be returning after repeatedly experiencing this.

I came into the store last night October 18th 2020. I usually feel extremely nervous and awkward walking around stores like this for some weird reason even as an adult. I was very professionally and kindly greeted by Monica a staff member at the store. She was amazing, she took the time to walk me around and show me different things that were all the options of what I mentioned to her I was looking for. She was so kind and easy to deal with. This was the best experience Ive ever had in my life going into an adult store and I think she should be recognized for the amazing job that she does. I will definitely be back to the store and I will tell all my friends about it because of the experience Monica gave me. Also, the store was extremely clean well organized and had everything you could possibly want in one store. Thank you again Monica for such a wonderful experience and for your amazing customer experience

Idk her name but she makes me feel so welcome every time I go in!

The staff there was amazing and helped us out so much and gave us extremely helpful info/tips. Jimmy was the staff member that helped us out and he was super nice and didnt make the experience awkward or tried to sell us stuff we didnt need. Awesome place. Go there if you need some spice in ya life or the basics.

I like how the store is laid out. I like the clothes being the first thing I see. I was welcomed kindly and felt comfortable by Jimmy. Not pushy which is great with intimate purchases but made sure I knew he was there to answer questions or find merchandise. Thanks!!

The staff are top notch and super helpful at answering any questions you might have without judgement or making you feel uncomfortable. The store itself is always clean and classy, which adds to the greatest shopping experience ever. And the products are just fantastic and reasonably priced! I have never been disappointed with Romantix! Jimmy is especially amazing. He is so helpful and friendly, and the shop always smells so nice when hes working! Wish I could rate higher and will definitely be recommending to anyone looking for a great shopping experience and good products! Looking forward to my next visit!

This store is becoming my second home. Staff is friendly, knowledgeable. Fantastic customer service. Prices are ridiculously affordable. You need to spend your money at this location. Monica the manager and Jimmy, assistant manager. Are fabulous. Bought a wardrobe for photo shoot. 6 outfits and accessories. We were out the door at $120.00 for everything.

Jimmy is an absolutely incredible employee and helped me with whatever questions I had, while recommending products. The store is organized, and reasonably priced. Definitely recommend stopping in here! I had an excellent experience shopping!

Tasha was amazing!!! She went out of her way to help me find my personal style for lingerie. She was so approachable, welcomed me as soon as I entered the store, and went the extra mile with letting me see some of merchandises out of the box (to make sure it would fit me). She stayed kind the whole time and wanted to help me find exactly what I was looking for. She definitely knows excellent customer service skills, and I would highly recommend she be a part of management. She helps that store big time!

Tasha was AMAZING! She made my night even better! She was so educational and knowledgeable! I always feel so safe when i come here too! Its super female friendly! 💕💕💕

Jimmy was so helpful and knowledgeable! I’ll be returning for the customer service and great variety of products!

Absolutely outstanding customer service and product options! Jimmy is a phenomenal employee who is willing to help answer any and all questions. This place makes you feel at ease. I could not recommend this place more!

My husband and I came in for the first time tonight. Ive been to every adult shop around looking for a comfortable place to buy my products from since I recently moved here. Jimmy made this my go to place. He asked questions to help guide us where we needed to be. He gave us multiple options in different styles and price ranges to make sure we got what we really wanted. He was truly amazing. He was professional and more than willing to explain items to us and show us how they worked. He also got us signed up for the rewards program to start earning rewards. His well grounded approach helped my extremely shy husband feel more comfortable. I didnt feel pressured or creeped out. Thank you so much Jimmy!

Absolutely wonderful place! Staff was knowledgeable, professional, and courteous. Would reccomend this place to anyone.

I was/am a weekly customer at this specific store. I have spent a LOT of money here. The majority of my purchases have been $100 or more. We were just on the store buying another product. We specifically were talking about them being warrantied to the clerk who was training 2 new gals. He told us the product is warranties for 12 months. We made our purchase. Get home and there is NO WARRANTY info in the box. We call the store and he told us: Every one that was ordered did not have the information in them and you need to contact the company. First off, why would you sell me a product we were just specifically talking about being warrentied and you know it isnt in there? Second if you know it is not in ANY of them, as a store you should fix this or figure out how your customers can go about in doing so. I was very happy with this store until this point. I will not be spending any more money here unless this is fixed. Not only did it screw me over but others who bought the same thing as well.

Theyre awesome! Jimmy hooked me up with some great things and they had plus size magazines which I always love. Thanks for the great experience!

We have never been so offended by a retail shop as this one. We were LONG TIME customers and spent a lot of money at this store until today! My girlfriend was immediately offended from the moment she walked in the door. She was told to show her ID, which I get...she does look young though she is 49 years old, but then the rude clerk behind the counter told her to do the unthinkable...she told my girl that she wasnt allowed to roam around the store with her purse in hand. She was expected to hand her purse to the clerk and keep it behind the counter! Are you serious right now??? My girl has spent 100.s there and because they are unwilling to hire security,, she is expected to hand her personal belongings to a total stranger to hold? My girl hasnt contributed to their theft problem and she shouldnt have been treated so rudely! No other retail store expects that of their customers and this store shouldnt either. Well they lost a paying customer...think Fascinations will thank Romanix for the not so professional clerks and the rude tactics to lower the theft problem. I say Hire security or close your doors. Itll be just a matter of time before that happens because good customers like to be treated as such! Fascinations got that sell and all other ones yet to come!

I was shopping for someone else, didn’t know exactly what I wanted, so I wandered a long time. Jimmy was very patient and polite, and kept checking on me, even though several other customers came in, got helped, and left while I was there. I found a few ideas, and then explained to Jimmy my goal. He immediately showed me another option, similar to the things I had chosen, but his turned out to be absolutely perfect. He helped me find necessities to go with the item, and then even showed me some great products for myself, which I purchased also. I could not have asked for a better experience, and I am very grateful.

Heather was really awesome & made my first experience the best experience. -Thank you. 💖

This place is so awesome and they have the sweetest staff! My boyfriend and I were looking for a good lubrication and they had the most helpful staff! Drew is so hyperalgesic to everything and we found some incredible lunbricants that dont make him swell up like a big peach.

I went in late at night, could be the best or worst time to go to an adult store I guess. As for the staff, she could have been slightly more pleasant or at least pretended she cared about her job. This person seemed like they hated it there. As for adult themed stores there is one slightly down the street. It has a lot better reviews, but I havent been into that one so I dont know.

Jimmy was amazing! We felt so comfortable shopping and he was so knowledgeable. Thanks so much!

Tasha was most helpful and fry. Totally knowledgeable and professional. Hands down best adult store experience.

Jimmy was awesome C. S. Very informative about product. He was also very friendly an personal!Keep up the good work!

I was nervous going in after reading the reviews, but Monica changed my nervousness as soon as i walked in the door. She was very helpful and educated me on the different options for toys😎. I will definately shop here again. Thanks Monica😘

Jimmy is absolutely an incredible employee and makes everything easy. Very welcoming and helpful!

Very clean and comfortable environment. Tasha was a huge help and very respectful!

Jimmy bro it wad nice to meet you... thks for help

I walked in with a lollipop that I got with my friends prior to coming here. At the end after taking my card, running it through, she put lollipops in my bag. Told me she saw me steal it and then said i had to pay for what I DIDNT steal. This is after she had already rung me up. Now she has to refund me money for what I didn’t do. We weren’t disrespectful at all when we walked in there. She was rude to every person in there. Don’t go here.

The store manager was amazingly helpful and didn’t stop helping me find what I needed until I found the perfect sexy outfits!

Jimmy was super insightful and helped my sex shop, ignorant wife and I find every toy, lube, and everything we could have needed confidently and comfortably. Would absolutley reccomend.

Tasha was great when shopping. She was very friendly, great attitude, and was very knowledgeable about all the products.

Honestly one of the best adult novelty stores i have ever been to! The staff here are extremely friendly and helpful. Not once did they make me feel uncomfortable about anything i was interested in trying, and that alone made me want to come back many more times! Really, anything you need answered or if you need any suggestions, they got you covered!Come in when Jimmy is around, and i guarantee you, you WILL leave happy with your purchaseAnd in esponse to the reviewer complaining about the male mannequin, If youre really that worried about what your kids will be seeing in the window of a SEX SHOP, how about you dont make your kids tag along, or plan to park away from the windows! ( obviously not the sharpest tool in the shed lol)

Great service. The homie works there.

I was able to find everything that I was looking for and the customer service was great! Jimmy was such a huge help!

Monica is lazy and rude.

Didnt know this was a library. The librarian is already in the pictures. Oh well seductions is right across the street.

Jimmys our guy hes amazingly helpful to my husband and I and generally/genuinely wonderful! Thank you!

Jimmie was great!! Good costumer service

Store seemed kinda dirty and creepy.

Monica was so nice and helpful!!

Monica is the absolute worst and has no idea how to treat customers.