user
RackStarz Vehicle Rack & Hitch
5923 N Nevada Ave, Colorado Springs, CO 80918, United States
Appearance
RackStarz Vehicle Rack & Hitch
Comments
Jo
Review №1

Super helpful. The manufacturer was way, way delayed because, covid. But the guys here were never upset by me stopping in or calling wanting an update every week. Once my stuff came in, I had it installed within a week. Great guys. Recommend 100%

Ma
Review №2

Spent a good 45 minutes on the phone with an associate who helped me find the best deal and solution for me, even though it did not result in sale for them. Customer service is spectacular! These folks will help you out the right way!

tr
Review №3

Brendon hooked me up with an awesome deal! He went out of his way to put together some hardware for my European Volkswagen cargo box so I could make it fit on my roof rack. Will definitely come back in the future for my roof rack needs.

Pa
Review №4

Shoutout to RackStars for helping me bring my idea to life! Those guys are SUPER helpful and are willing to listen to you and help you find a solution!!

Br
Review №5

RackStarz helped me source items for my roof rack that other retailers have been out of for months. Not only that - they saved me over $200 on a rock-solid mounting solution for my roof top tent when a manufacturers product proved to be needlessly complicated and less effective. The crew at RackStarz is helpful, extremely professional, and immediately responsive to questions about the best set up. If youre looking for excellent customer service, theres no doubt the professional team at RackStarz are who to call.

Ma
Review №6

The service at Rackstarz is amazing. The staff is helpful and knowledgeable. I had called around to get a kayak rack installed that my husband bought online for me for my birthday. Other rack businesses in town told me to go away since I had not bought the rack from them. Rackstarz staff installed it and I had the car and rack back within a couple of hours. They took the time to show me how to load, unload and secure the kayaks. No more buying online. They have a customer for life!!! Highly recommend!!!!

Bi
Review №7

Shady business. Stay away. We ordered $3,000 worth of parts with an install, only to get a voicemail days later saying that they needed more money because they were accidentally on the dealer website and not the retail. I understand they made a mistake, but we had a deal. After throwing a bit of a fit, they agreed to honor our deal (they were still making money off the install, just had to give us the equipment at cost). So I think everything is good. Leitner was backed up so we knew it would be a long wait. 2 months later they call and tell me that they need to reorder our stuff. Weird but ok. 4 months later we are finally able to get the install done. But…when I go to pick up the truck, they had installed the cheaper rack! When I called them out on it they blatantly told a lie and showed me the invoice where they had reordered theu stuff. What they had done is ordered the cheaper rack and installed it, then they had the invoice from that order, but had completely erased the original order showing what we agreed on. Apparently they think I’m stupid and are willing to lie in order to make some extra money by installing the cheaper rack. Stay away from this business! They will lie to your face, cheat, and steal to make a couple extra bucks!

Co
Review №8

Amazing service. I went in looking for a cargo box for an upcoming move, staff was very helpful in helping me decide and even carried the box to my car and helped me put it on. They’re a direct link to big brands like Thule and Yakima, so prices are good and they can go to bat for you if warranty issues crop up.

Ly
Review №9

These guys made my day so much better! They were just kind and happy to help. Thats what I would hope my son would be like when he gets a little older. I needed help with an old yakima bike rack. They were happy to help and said if I needed more help to come back anytime. I had no idea they had so much awesome stuff in there. I was drooling over the tents that mount on top of the vehicles. I know Ill be back again for their expertise.

No
Review №10

We had a very good experience the first time we visited RackStarz, and then, last week, we were pushing against a time crunch, trying to get an awning installed. I called up RackStarz and a very kind man directed me to come on down so they could help. Within a half hour, we had everything we needed for the awning. Super grateful for these guys.

Ja
Review №11

Great store and great service, with an outstanding supply and knowledge of vehicle roof racks and storage, vehicle bike racks, and vehicle tents. I was on a tight schedule and had a roof basket I wanted put on. I could have done it myself but I had other work I wanted to do so I called up RackStarz. They said if I could get down there quickly they could put it on before they closed (which was about an hour and a half away). I had a bit of a drive and traffic was bad, so I got there about ten minutes later than I estimated (and told them), and they got right to work. Colt even showed me around their showroom and answered a couple questions I had. Then they suddenly got busy with other customers coming in that required Colt and another one of their guys to help them. They ended up finishing the work after their closing time, and I felt like they were genuinely happy to help, with no regrets. To top it off the price was reasonable even after they worked late. I appreciate you guys! Other than the outstanding service what really stood out to me as I was checking out the store was the amazing vehicle tents and vehicle storage boxes with Molle customization accessories for the roof racks.

Le
Review №12

Highest quality customer service! I want to give this company the biggest shout out for helping me out in an absolute last minute pinch! They are beyond amazing, respectful, kind and knowledgeable and I will hands down always recommend them!

Da
Review №13

Conlan was extremely helpful in helping me find the best rack for my Colorado ZR2! He and the Owner, Brandon, also made me a priority when I just walked in and asked to have the OEM rollbar removed !Conlan was interested in my needs and enthusiastic to look at all options and a find a solid solution. I have a high level of trust and confidence with these guys. Dr D

Ta
Review №14

Colt went above and beyond to take care of me. Came into the store for a thru axle bike rack. Colt went above and beyond to take care of me and make sure I left the store with the safest setup. These guys are my go-to rack store. 10/10 will be back! Thanks so much!

Aa
Review №15

Was traveling through town on vacation. they had the rooftop box we wanted when another local store didnt. Was in and out in about 10 minutes and that includes the time it took for them to install for me. Extremely smooth transaction and great service!

Ju
Review №16

Not only do they have a fantastic selection of products in stock, the customer service is top-notch. I visited them a few times and each time was treated with respect, offered the help I needed, and found innovative ways to find solutions to some of my rack problems. When it comes to rooftop racks and accessories, I will not shop anywhere else.

To
Review №17

Purchased a Thule cargo/ski box from them 2 years ago. Had a problem with the interior hing breaking. Went in and Colt was awesome! He not only fixed it for free but told me come back in and he would maintain it for me on a yearly basis so that it would keep on going for years to come. Great customer service for a great product!

Jo
Review №18

Great service they had the cargo hold we were looking for and the crossbars we even got install all in the same day. Definitely a great price for what you get

Ti
Review №19

Very helpful and knowledgeable staff with lots in stock which is pretty rare these days.

Al
Review №20

These guys are great!! They beat Rack Attack in price, service and professionalism!!! They had a great knowledge of the job and made my custom build amazing!! Definitely go here!

Dr
Review №21

Highly recommend Rackstarz. Super friendly and helpful folks.

Cl
Review №22

These guys are awesome. I recently purchased a 2021 CRV hybrid & wanted a hitch for my bike rack. They listened to what I had researched & helped me make the right choice for my new car. They ordered & installed the hitch for me. Very convenient times available to me.

Ti
Review №23

I needed a couple of replacement parts for mounting a RTT. Stopped by willing pay and they hooked me up. Great service and support. Went the extra mile and they did not have to. I’m buying from these guys.

Du
Review №24

We lost our keys and needed them to remove our rack after a car accident. RackStarz had one last set and set them aside for us for when we were able to stop by. They were very accommodating and helpful!! Thanks guys.

Ba
Review №25

I had an issue with my Thule Ski Rack. The staff was knowledgeable and extremely helpful. They came up with a creative way to solve my issue. I appreciated the passion and professionalism of the staff. Definitely go to Rackstarz for your rack needs.

Ni
Review №26

Cant say enough good things about Brandon and how helpful and knowledgeable he was about a roof rack system for my car. Will be the only place I go to for any rack accessories. Do yourself a favor and use RackStarz!

St
Review №27

Liked the store and the helpful knowledgeable friendly staff. Great niche market for where we live. They have a wide variety of rack brands and accessories in stock.

Jo
Review №28

These guys are beyond awesome! I want to give HUGE props to them! I was in need of a replacement strap for my Rocky Mount Bare Knuckle rack I just snapped on my last MTB ride. They are prompt, courteous and on their game. Go see these guys for all your rack and adventure needs.Oh and they had my strap.......BOOM!

Pa
Review №29

Need to be helpful to your needs and not just try to sell more items

kr
Review №30

RockStarz was able to meet all my needs when I was in a pinch! Colt was super friendly, helpful, and knowledgeable, I would definitely recommend their services. Also appreciated how clean the shop was and they have a good variety of racks and other products.

Da
Review №31

Great service. REI was unable to help me. RackStarz had everything I needed and took the time to explain how to assemble everything. They stopped everything they were doing just to help me out.

Do
Review №32

Went into this store today for the first time. Brandon and Colt really know their stuff and will get you set up with the system you need. Their selection is amazing and if they don’t have it you probably don’t need it.

Ma
Review №33

We have used RackStarz a number of times to get advice and buy gear for our truck. These folks are great, know what they are talking about and fair on their prices. Its locally owned and not some chain. Recently we came in to buy a rooftop carrier. Had done research, but confirmed the right Thule one we needed (they didnt try to up-sell us). They installed it right then for no charge. Fastest, best experience. Dan was awesome.

Te
Review №34

These dudes were the best. There was a mix up on my appointment and I ended up coming a day earlier than scheduled, but they were able to get me in anyways no problem. Which to me was awesome as I came up from Pueblo. The install and customer service were both rad. Will definitely use them again for any needs I may have in the future.

Ka
Review №35

I was recently in search of a basket for my Pathfinder. I searched a few local stores and Rackstarz was simply the best option for me. The customer service was phenomenal. These guys have the knowledge and skills to keep happy customers coming back. I had a Thule basket installed and was very happy with the results. I would recommend Rackstarz to anyone in the market for a great experience enhancing their vehicle!

Ni
Review №36

If you need rack parts, this is the place for you. I was looking for keys for my Yakima rack, and after leaving REI empty handed, I found RackStars down the road. The employees were super helpful, and set me up with the keys I needed. Thanks again for the keychain, hopefully I will not loose this set.

Al
Review №37

Good service. Got a trailer hitch installed for a ford escape. Decent prices and they did all they could to order the correct parts. Hitch looks good and works well.

An
Review №38

I just had Dan, Colt and Brendan help me with a bike rack that I bought.They assembled it and installed it on my vehicle. I was first referred to them by the people at Bicycle Village who said they were the best place in town to get any kind of racks. Right now, like most bike and/or rack stores, their inventory is a bit lower than usual but they are getting more inventory in all the time. They went above and beyond to help me and I will recommend them to all my friends.

Ju
Review №39

I need a couple pieces of mounting hardware for a RTT, which Rackstarz had on hand, and let me have at no charge. Great service, again

Me
Review №40

I got my racks here really quick and for a great price. They have so much inventory. The staff was great at walking me through all the options and how everything worked once it was installed.I can’t recommend this business more.

Am
Review №41

The staff is very knowledgeable and passionate about their products. They were able to offer in depth guidance without trying to control my choice. They have a good inventory too for immediate pick-up or install.

Ri
Review №42

Rackstarz installed my truck rack, overhead tent, shower and kayak holder. They made the time to do it the next morning, did a pro job and I was off to the hills the next day.I later returned looking for keys to the rack I lost. They went through a whole string of keys till they found the right key and didn’t charge for the set.Great people, great work, great shop! Highly recommended Rackstarz!

Ma
Review №43

These guys took great care of my installation and Im very happy with the final product. The best in C Springs!

jo
Review №44

Guys were very friendly and helpful. I had tried at home to adjust my roof rack that had become loosened and dangerous and was unsuccessful. I found out about Rackstarz, went there and Wala...Fixed!. Thank you guys. Thank you Colt.

Ca
Review №45

Very knowledgeable and willing to help. The level of service they give after you buy when you need help makes me want to give them as much of my business as I can and I’ll be referring all my friends here as well.

au
Review №46

These guys are straight up legit. Generous and knowledgable. Dont even think about buying online go see RackStarz. Customer Service to the max!

Ju
Review №47

I came by to see if they had a part for an old bike rack I’ve had for years. Not only did they have the part, they put it on for me as well. I was really impressed by the selection of goods and the quality of service from these guys. If you need anything for Thule racks, they’ll help you out. Morgan was very helpful and knows his product knowledge.

Ca
Review №48

It seems like they have every rack product known to man. killer selection and service, and plenty of options. Overall a really good experience. Thanks!

Em
Review №49

The guys at RackStarz were incredible to work with. They had all the answers to our questions and didn’t make us feel stupid. They were swamped with new installs but still managed to fit us in within a reasonable amount of time. Their customer service before, during and after the install was the best around. Would highly recommend!

Ma
Review №50

I needed some very specific parts for a Yakima rack. These guys located the part very quickly which was so helpful. Then they went out of their way to help me lock up my rack.

Sc
Review №51

RackStarz helped me fix a problem I created with my RTT. With out a doubt they have earned my business going forward. Again thank you for you help getting me back on the right track.

Ke
Review №52

Awesome guys, had the parts I needed in stock!

Sc
Review №53

Brendon understood my challenge with a Thule 480 rack system and an unmatched set of ski/snowboard and came up with a stellar remedy. Couldnt be happier. RackStarz, job well done!

B
Review №54

I purchased the first mod for my 2017 tacoma with these guys earlier in the summer. They helped me start my adventure by setting me up with a Yakimah bed rack and a tepui rooftop tent. Their prices are great and competitive with internet prices. Nick and Marcus were extremely helpful, friendly and accommodating to my busy work schedule! They offer no hassle sales and will help you find what you need, not what they want to sell you. Will definitely come back if I need anything in the future!!! I should have posted this earlier, but better late than never :)

Ch
Review №55

RackStarz and the guys there made my whole experience great from start to finish. I picked up a Yakima bar setup and rooftop tent. They gave a variety of options, made sure everything fit properly and walked me through the whole install. Much appreciated and cant wait to get out on a new climbing trip!

Ch
Review №56

Fantastic customer support, thanks for your help today I really appreciate it. Would 100% recommend.

Ma
Review №57

I visited this location for bike racks, not anticipating they would have what I needed in stock because one of my bikes is a thru axel. They gave me options for racks, adapters for the mountain bike, and offered to install the pair if I couldn’t figure it out myself. Fortunately it was pretty straight forward, but their team was great and I would certainly recommend them to anyone needing vehicle storage.

Ol
Review №58

Very helpful. I couldnt get my ski rack off my car and they finished getting it off for me for FREE ! I will go back there for any future services and will recommend them to anyone needing their services.

Wa
Review №59

During these uncertain times my work has relocated me to COS. Brought my family and our bikes. Forgot one thing, an essential rack part needed to attach the bikes to the car. RackStarz was the only place that had the part they also were the only place I called that was willing to assist with this unique request.

Cl
Review №60

RackStarz is the only place I will go! The helpful staff was able to take care of everything I needed! Everyone there is awesome

Ca
Review №61

Been to the one in Manhattan Beach, pretty awesome, but the Colorado Springs store is even better. Went in the get some thule locks for my bike rack, and received killer help and advice. You guys truly are, Rack Starz

Ti
Review №62

These guys are the best! They stock stuff you think you can only find online. Fast and friendly service too, the very definition of a 5 star experience.

La
Review №63

I went to EVERY place in COS trying to outfit my Tacoma. This place by far was the best. Unreal amount of inventory. Nick & Nick were amazing. They had everything I needed and installed the same day. Customer for life!

Be
Review №64

For what we bought the pricing was close to what I was able to find online but the help I got in store made sure I didnt order the wrong size. Definitely satisfied.

Ve
Review №65

Amazing Service, Incredible InventoryRackStarz had everything I needed to carry my mountain bike on my Jeep Wrangler. Nick and his guys put a Yakima SpareRide on my spare tire and then showed me how to use it. I’m so excited to be able to take my mountain bike with me on road trips now. Everyone here was so kind and knowledgeable.

Je
Review №66

I stopped in today because a nut had fallen off of my Yakima roof rack. They quickly assessed that they had a part, fixed it, and away I went. I will certainly use them for future needs, and highly recommend them. Plus the shop dog is a sweetie too.

Ri
Review №67

Very expensive but very convenient. Hassle to park in back and must use the front door.

Ia
Review №68

These guys are great, they totally went out of there way to help me figure out an issue with my Tepui tent when it technically didnt even generate any revenue for them. They will definitely be getting my business in the future!

Ni
Review №69

These guys did a great job with the installation and helped me out while I was in a jam. I lost a screw for my Yakima racks and on a whim I stopped by the shop, hoping they could help me out. They had what I needed and my wife and I were on our way to the mountains minutes later.

Ga
Review №70

Truly an awesome experience! Went in a couple of times to get some things for my SUV, and although they couldn’t help me at that time (not their fault), they felt bad and told me to come back whenever I needed anything and they would hook it up given the inconvenience. Anyways, a month or so later I was looking for a roof rack so I went to see what they had, not only did they remember me coming in before (didn’t expect them to), they gave me a really nice discount that was better than any other place I checked. They are a highly knowledgeable staff, 100% recommend.

Tr
Review №71

Outstanding customer service, knowledgeable and friendly. Prices are great and they have everything you need!

Mi
Review №72

Very friendly, Great customer service, and very knowledgeable !!

ky
Review №73

Needed some extra storage for my truck and had a short turn around time. Nick was more than accommodating and walked me through all the parts and accessories while answering all my questions. He had all the parts we needed and installed the same day! Cant say enough good things about Nick and RackStarz, thank you so much!

Ca
Review №74

I tried looking for rack stuff on Amazon. What a joke! I then remembered there was a place that I always see on I-25 callled rack stars. I went into Rack stars and was blown away! They had at least 20 different roof pods to choose from. I got a Thule rack and pod and was out in an hour! Thanks nick and nick!

Mo
Review №75

I called up these guys to see if they could outfit my brand new Toyota Tacoma with the latest gear from Thule and I was not disappointed. Nick was very courteous and knowledgeable over the phone, he got me booked for an instalation appointment that afternoon. Nicks guys installed the T2 Pro XT on my rear hitch and then outfitted the bed with a Xsporter pro with a Vector Alpine attached to the top. They did the installation very quickly and explained all the features of all the gear that they installed before I left. Id highly recommend visiting RackStarz if youre in need of any rack related gear.

Hu
Review №76

Stopped by randomly while running errands today and ended up leaving with a Küat rack!!! Nick and Marcus were extremely friendly and helpful. They fitted a display rack to my Jeep before I bought mine to assure figment. The shop itself is awesome, great selection of pretty much anything you could need from the best brands out there. Support local and go see these guys!!!

Jo
Review №77

Cranky workers, fairly unhelpful and lacking knowledge. You can do better in Colorado Springs with their competitors.

Ju
Review №78

After hitting REI, epic Mtn sports, Christy’s, and some place that looked like a Meineke muffler shop, I found RackStarz! They had the Thule motion I was looking for. Great price and I love that I was able to support a local small business owner and not a big chain. On my car and out the door in 20 minutes. Do yourself a favor and start here! They were super helpful!

Ri
Review №79

Most rest reasonable prices and excellent service. Ill be back.

br
Review №80

We need a bigger rack for our camping habit so thanks guys for helping is with all our questions. I need the camping shower before anything.

Je
Review №81

Great customer service!

Ha
Review №82

Great Customer Service and Knowledgeable Staff! Selection and Pricing is the best I have found in Colorado Springs. It truly was a pleasure dealing with Nick at RackStarz and I would highly recommended them for all your vehicle cargo management needs!

Ma
Review №83

This place is incredible! It has any kind of rack for your vehicle. Bike racks, ski racks, cargo boxes, rooftop tents, trailer hitches, etc. They even install for a small fee. Customer service was top notch!

Br
Review №84

These guys know their products and they carry a lot of it. Everything from bike racks to rooftop tents, so many options. Very friendly and knowledge.

J
Review №85

Top notch selection and even better customer service. Save yourself time and money and just start at RackStarz!!

To
Review №86

Staff was super cool, well stocked, had exactly what we were looking for, obviously know their industry. This was the place to go, we were in and out quick, staff was helpful and friendly and was a great experience; would do business with again, 6/5 stars.

sv
Review №87

Their inventory is amazing, well worth the drive!

Ta
Review №88

Went into RackStarz for the first time this afternoon with some technical questions. Nick took the time to answer all questions and help me out with a few problems on an existing rack’s locking mechanism. New to town, but won’t go anywhere else from here on out.

Ra
Review №89

Great to work with!

Ju
Review №90

Responsive, knowledgeable & great install job!

M
Review №91

Poor customer service, and the dude tried to up sell me things I didn’t need for my purchase. Quoted me $725, went to Yakima’s site and ordered for $498.

Ro
Review №92

Cool stuff

Er
Review №93

Great work!

Br
Review №94

Great experience!

Information
100 Photos
94 Comments
4.8 Rating
  • Address:5923 N Nevada Ave, Colorado Springs, CO 80918, United States
  • Site:https://rackstarz.com/
  • Phone:+1 719-368-6690
Categories
  • Auto parts store
  • Car accessories store
  • Sporting goods store
  • Truck accessories store
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations