I have been to this Home Depot several times this month. Each time the store aisles located in the back are so cutter I was unable to get to the items that I needed without having to move items out of my way. Yesterday I had to step on a pallet to get to the item I needed. Went back today and that same pallet was there and the same aisles was still blocked.

I really prefer Home Depot instead of Lowe’s the help is more for the customers instead of just the job. The lumber usually seems to be better Or maybe it’s just the good atmosphere the help give off. I can’t stand the way you have to get loaded and always takes forever. One time in the last two years it was loaded in under 20 minutes of waiting and I was shocked it was that quick. Of course both place need a better loading dock kinda like how the producers coop loads there feed out where ya back to a dock and get loaded out

Ordered new toilet for home delivery. paid for delivery on Oct 28th, arrived store on Oct 27th. today is Oct 29th. still no toilet. customer service said the store did not want to deliver due to no employees? I asked then why did I get charged delivery fees? So was told they will deliver sometime in Nov. why promise a date and not fulfill. If no product by Monday, will cancel order and start shopping at Lowes. same price better service.

Giant store. Sort of like Lowes but with more Lumber variety and a diverse collection of plants, in my limited experience offcourse.Unfortunately, the part I went to look for was available only by ordering online. Good experience, nonetheless.

We ordered a complete kitchen of cabinets for a remodel project. We paid for the items as well as installation. When cabinets were delivered one was missing and another was the wrong size plus some trim was not there. After scheduling installation a third time, installation was started but that was when the wrong sized base cabinet was here. I ordered the correct cabinet and drove in to pick it up. The installer overheated and didn’t finish the trim work. No one seems to know what is going on and everything is someone else’s fault. Feels more like a self-help project instead of the expected contracted project.

Went to buy a pressure washer and immediately had an associate ask if we needed help. Got it down, took it to checkout n got help to load it for us. They always have workers who are willing to answer questions or help find something. Lowes never has people where needed n when paged no one shows up. Home depot takes care of you n if they cant, they find someone who can.

I wish I could give a more detailed description beyond its Lowe’s with a slightly different layout. I find the world wants me to compare the two Walmart’s of the DIY, but it really just comes down to who has the best local selection, and what is the most convenient to drive to. This store is utterly average in comparison to local equivalent retailers. I am uncomfortable with the need to switch up organization of the store layout to help to individualize their identity, but I find they often have interesting access to plants other stores don’t have. If I really want something weird… I expect to hunt for it, but at Home Depot, I will often find a gem without really trying. I would say this store’s staff is not as knowledgeable in their individual departments as other equivalent retailer, but also not horrible.

Will always enjoy the garden center - great indoor and outdoor plants. Helpful staff

I went today to get 2 flowers and some potting soil. I paid for my items and walked back through the store to go through the garden center. I wasnt expecting an employee to scream across the parking lot if I paid for my items. I held up my receipt and said do you want to see it? She shook her head yes, but get this... she stayed right by the garden center and didnt come any further. I told her if you want to see it, then you can come out here. One of the cart guys came over and looked at it... guess what? It was paid for. I didnt appreciate her yelling across the parking lot like I stole something and she wasnt about to come out and check. I understand people steal, but there are appropriate ways of going about this. Home Depot, please train your people to not be JERKS! I will not come back to this store again... I was a frequent buyer.

Everyone that I asked for help did so and took me to the aisle that items were located. I never been so I had no idea where things were but everyone was helpful.

I tried purchasing 5 sets of batteries from Home Depot’s website under the special of the day offer. The price kept changing when the product was added to the cart. I spoke with a customer service associate through the txt message help feature who was no help. Later that day I spoke with another individual through the websites chat feature that argued with me saying it was not possible for him to honor the advertised price because Home Depot does not honor screenshot pictures of the product that I wanted to purchase. He then put me on hold for quite some time and connected to with another associate that would not honor the price and ended the chat session in the middle of the conversation. Long story short, Home Depot has lost my business forever and I would highly recommend everyone check your online purchases to make sure your price does not change when adding products to your cart. Every associate that I dealt with was rude and refused to help me starting an argument rather than helping a customer. If a price is advertised on your website, it should be honored. I have pictures of the entire chat conversation that I will be sending to the Home Depot corporate email

Another Home Depot. The staff is decent. The stock is good for indoors. However, their outdoor garden area is a bit rough. Plants tumbled over, not well organized, not kept up nicely, and more than a few were underwatered. The disorganization in that regard is perennial enough to cost a star. So 4 stars is fair I believe.

Kee was so cute and helpful with my rug purchase/pick up! Thank you😉

The rental department are awesome. Courteous and knowledgeable. I have a pleasurable experience every time I go there.

Ms. Sonia is the most deserving a MVP, every time I have been to garden center she went above and beyond to help with the product, plants selection, the reason I choose Lowe’s over Home Depot is the exceptional customer service by Ms. Sonia. If anyone need any help with garden section please ask for Ms. Sonia. Ms. Sonia Display the cultural diversity and her interaction with customers to make them feel comfortable and to make them important.

Had a difficult time getting waited on. A couple of employees were on the phone or playing or texting on phone. Stood around 5 to 10 minutes before I was ask if I had a question. Only one nice was the man at entrance door.

Kat and Brady are great pickup and checkout people. Although Kat did all the heavy lifting....Brady was just there for moral support

Spend over a thousand dollars get a $75 coupon but find out it was only valid for the next purchase of $500 or more. Yet you arent able to credit towards your current balance only redeemable on the next $500+ purchase but have a limited time to use.

So much better than Lowes. Less waiting around for professional advice or services. Dont waste your time buying Kobalt with hassle free lifetime guarantee!)Thats a quagThanks Home Depot

I really like their selection of tools.

Big isle easy to get around friendly sraff

I looked at sheds outside. Check out website. Lots of deals that your choice, pick up or have delivered 3d.

Everyone is always so friendly and helpful.

Friendly and helpful staff, this place is busy as a beehive. Someone really encourages good customer service here. Enjoyed my visit!

Has everything you need for home and garden, knowledgeable staff, quick checkout decent prices.

I had a wonderful experience here today. Steven in lumber was extremely helpful and went way above and beyond with his customer service. This location is way better than the Lowe’s in Bryan and up will be highly recommending this location and Steven to everyone I know!

Love shopping there, great place to get the tools I need. Just when yall get a chance free yall employees face. You know them mask dont work.

Its home depot... same ad every other big chain store.

Spend for time trying to find something than choosing which one !

This store generally has all the do-it-yourself supplies that I need or I can have the items shipped to the store for me to pick up. The staff is generally nice and helpful.

I had Jasmin help me today she went above and beyond to help me from entering the store till I left. She even helped me load everything. Extremely satisfied and grateful for good customer service!

They are out of what you are looking forSo you need to make an order, if it is incomplete and you don’t pick it up, because it is not complete, next day, it will be sold and they increase the priceIt is not fair, you already pay for the item and they sell it even Home Depot didn’t have the complete order

I really enjoy shopping at home depot but the store has been lazy in following city guidelines regarding the use of facemasks. Not only am i seeing customers without them but Im also seeing employees not using them properly. And dont worry Home Depot. Ill still do my shopping there as your store is waaaaaay better than your low-er competition.

Love our home improvement stores. Looking for small project materials has always been a breeze in our stores.

Always have everything I need

Home Depot is not the best but is good

Wish there were zero stars. Terrible terrible operations at this store. I have had numerous issues at this store, all of them during back to back visits. The employees that are suppose to be providing customer service at the customer service side are extremely rude and lack basic skills to operate customer service based job. This is not just from one visit.I have on many occasions been signaled to keep moving towards their cash registers when attempting to check out 1-3 items. This is no way to communicate with your customers, and frankly is unacceptable. The store is laid out so terribly the main entrance is on one end and exit on entirely other end. The exit is basically near what is designated pro area which is always busy, blocked by trails, trucks, people loading. A consumer can put up with these things, because we are use to it but what I refuse to put up with is shear lack of care for customer service and the rudeness that is on display at their customer service both, I experienced this three times over the past two days I have visited this store. It is unacceptable & quite frankly Im surprised this is allowed to happen. Will be cutting up my Home Depot cc for sure! After this last visit.

Home Depot. Quick in and out. Friendly staff.

Washer died, so we went shopping there for one. Found a cheap one, but it was not available. All others had to be ordered. Sam helped us pick one that would be delivered in a few days. Sam was very nice and thorough. Overall, a very nice experience even though the one we got was more expensive.

Didnt have any roses so sad. But had lots of other plants, even some Palm 🌴

The associates at our local branch helped me cut, carry, and pay for some lumber I needed to fix my moms kitchen cabinets. I knew I was at the right place when the math skills of the cutter where perfect and on point. The cabinets went back together great. A job I couldnt do by myself!

Good store usually I can find what I need there

Love Home Depot! Aways have what I need.

All these box stores carry a lot of plants that do not grow well in Texas. Its like they want you to buy stuff thatll die so you will buy more plants. Then you think that you are bad with plants because they sell you stuff that needs more acidic soil or burns up in the summertime.

Just like every Home Depot. Lots of home goods inside for all sorts of needs. Staff is helpful and friendly.

Good inventory couldnt find anyone to give me the time of day when i needed help but i will say everyone looked busy so not the biggest deal under the circumstances but would have been nice to be acknowledged

They have what you need! Now, if only I could find someone who works here!

This store is usually my second choice after the Lowes store not having what I need. The only reason being that the Lowes store usually has a slightly better selection. They have decent customer service and things are usually pretty easy to find. Best place to buy good Stanley tape measures.

The person who helped me in the light fixtures department was wonderful. He made sure I got the correct fixture for my use and took the time to explain why this would be the best choice. Very thorough. Much better than at the other place I visited, where, when I asked for help, I was pointed to the general area where I should look.

It also has penske truck rental

Love Home Depot! They need to fix and charge their electrical carts which is ironic for a fix-it store not to have working tools which promote sales and accessibility!

The College Station store AND systems are very disorganized and dysfunctional. The store is like a dumpster with various aisles close, and the msi. Front area also full. Chaotic. Ordered lumber, verified they hadit, then the system said Brenhsm was fulfilling order. Brenhsm said no. Then college ststion lost the order, so we repeated it. Then it did not get delivered. Then they said they did not have. Then I cancelled but no refund except in person. So I calledlowes and in minutes ordered alternate, and delivered bext day. Lowes is leap yrs ahead of this Home Depot store

I did the curbside pickup. The young gentleman that brought out my stuff had a bit of an unpleasant demeanor, but overall it was a fast and convenient feature.

Got some new fruit trees . Cant wait to have some fresh fruit in a couple years

Great home improvement store and friendly staff.

Extremely rude at the nursery department. Such attitude and not helpful at all. Made me feel like an idiot.

Came from out of town and I have to say, I love this Home Depot. I was doing some cabinet work and needed a few things and decided to pay them a visit instead of the blue box. The clean store from the parking lot caught my eye first. They had what I needed and the service was great. And to top it off, everyone had on a mask 👍🏾

They had exactly what I needed!!! Check out Great!!!

Very nice store to shop and nice staff

Be useless is what you need to work on the lumber department

Absolutely the worst home depot Ive ever delt with. Manager is extremely rude a does not care at all if the employees mess up. We hired people on 3 occasion when building our order and had to pay the workers 3 full days because home depot cant fulfill a order correctly 3 times in a row. 1 hour drive each time we paid online and they loaded the order with contactless pickup. Unbelievable how bad this store is. We have used home depot for 28 years and after this experience I dont think Ill ever go back. Sad really I used to go here with my father as a kid.

HOME DEPOT IS ONE OF MY FAVORITES!

The cashier was named Lo according to her smock. Lo must stand for Low customer service. She must have been having a horrible day. She was definitely more interested in her phone text conversation than assisting customers.

Had the parts and items that I couldnt find anywhere else! Fast service! Fast check out! Plenty of Associates on the floor!

The store itself is nice, just like any other Home Depot location, however, the staff for the most part are unhelpful and even in some instances, rude. I’ve been multiple times since moving here and every time I go, I’m always surprised by the blatant lack of helpfulness or, if you do manage to get someone’s attention for help, the rush they’re obviously in to be on their way and doing something else. Customer service seems put out when asked to help or to process a return. Even the store pickup dude was rude and dismissive when I picked up an order. Basically just threw the large item in my trunk and walked away, saying nothing. Not exactly a welcoming experience.

Store employees are very knowledgeable and helpful

Lady at checkout was very friendly, courteous, and helpful.

Probably the best home depot i visited in US. The front staff is extremely knowledgeable. In and out with three completely unrelated items in less than 10mins. And no extra spending. Must recommend.

Great place to shop great service have not went once and not found what I was looking for always ready for you when you walk through the door with smiles and his

Nothing new. Pretty good selection. Always hard to find help.

Tools rental people gave away my reserved Penske truck to other customer even I was there on time

Helpful staff, they found what I needed quickly

Great help and service but their was one cashier talking to a trainee about Home Depot in a very negative way about customer service if you dont like where you work stay home dont inflict your negative remarks to a new employee it creates a low employee moral.

Nice selection, reasonable prices.

No help what so ever. Will not go back.

I love this store. Its the play ground for grown folk

No one on duty for assistance. Employee too busy driving fork lift machine and blocking the aisle - on a mid morning Saturday. Just awful place. Looked like a mess all around the store. And out of stock on many many items. They need to regroup....

Went to look for out door cameras but couldnt get anyone to assit.me took information pamphlets home with me, going to try Lowes tomorrow..Great store clean.

It was amazing...the cashier who attended me was so gentile and humble... smiling at all time.....and helped me on everything...thank you Karen....!!

Great store with willing and helpful staff and management.

Today, was my first time going to Home Depot. I went to go get diatomaceous earth and it was easy for me to locate it because of how perfectly all the aisles were labeled. Love my first experience and will return to shop for more.

I bought a custom Steves and Sons door 1 year ago from my local Home Depot in College Station Texas. it was a custome built door that ordered and waited 6 weeks to receive. The cost on this door was over $3,500.00 and I came home yesterday and went to open my front door and the locking mechanism broke. It was a Rockwell Door Security system which I was told was one of the best. I called Steve and Sons Door company this morning and was told very rudely that my locking system was not under warranty and I would have to pay to have it fixed myself. I am appalled at the customer service from Steve & Sons which is located in San Antonio Texas. I would recommend that if your looking for a custom front door go elsewhere besides Home Depot and definitely DO NOT BUY ANYTHING FROM STEVES AND SONS DOORS.

I bought concrete boots hete at a good price..

Joe in the paint department is absolutely wonderful.Took time to help meTook time to answer my questions.Was so nice to me.I really appreciate his help.Such a great guy!!!!

I like shopping here. It is hard to find someone as knowledgeable as I would like at times, but a very good selection of stuff to get a project done.

Staffs very helpful with anything you need.Peach trees are amazing

I prefer Lowes because they have a better selection.

Very helpful...

Blonde lady in tools is rude.

Another day in paradise.

They were very helpful.We found just what we were looking for!!

It is the top best place there ever is we get 20% on our pain if you need anything done call Buchholz Painting Company

Dont like the fact that they dont have enough employees to help you find something 😉

Not terribly busy....pro desk folks (particularly Daniel) were helpful as always.

Today was my first big shopping trip w/ my new son and w/o my hubby. I brought paint to match and the first guy that helped me was super nice, but I didnt get his name. He was younger with dark hair and was on shift before Aaron. After he made my paint, I asked if he carried these red spout/covers for paint cans. He said he hadn’t heard of them. But instead of just dismissing it, he actually went and double checked. And sure enough he had them. So kudos to him for going the extra mile! ...So, after I purchased my paint and spout thingies, I carried all that and the stroller out to my car with my screaming son. Of course when I was fumbling about, I dropped BOTH cans and they spilled all over the parking lot AND the stroller tumbled into the paint puddle. *cries* Then took my son back in and told the customer service desk my plight. Lori and Joe were so helpful and even ensured I could take fresh cans home at no extra charge. At this time, Aaron was on shift in the paint center and was so nice and helpful. And also recommended I could use mineral stuff to get the oil paint out of the splattered stroller. He even helped me carry everything up front. Lori was my cashier and she got my son to finally stop crying. And she helped me get a buggy out this time. So thank you so much to Joe, Lori, Aaron and pre-Aaron paint guy! You made a bad night out much much better! ( Also Im sorry about your parking lot :( )

They had what we needed which was surprising due to the snow storm that came in and shut Texas down. Kudos to home depot for getting the job done

Husband n i love this place. We finds our needs here

Good service. Bit slow

Great. Very helpful

Great place to get the things that you need for all kinds of work around the house. You know your to-do list that your honey gives you!