There are a lot of negative reviews on Bruening Glass, but my experience was 100% positive. I did not do my homework before sending my 160+ year old cliche paperweight to Mark to remove scratches. After sending the weight, I saw the reviews an was very concerned that the family heirloom was gone for ever. Just the opposite. Mark received the weight on Sept 30, and I had is back by Oct 14. I looks amazing! He was not cheap ($240 to polish/remove scratches), but well worth it. He is a craftsman in glass. My only advice would be to keep in frequent contact with him so that your item does not get set aside.

I had a little wait for my antique glass mirror my aunt had given me. But boy was it worth the wait. Excellent repair! It looked brand new. I had a matching brush and I never in my wildest dreams thought it could be fixed. Thank you sooooo much!!!!Helen B.

WARNING DO NOT DO Business HERE!!! I am Beyond Upset. Marc Took my deposit on 5/17/2018 I have called I have written I have begged i even said kee my over $2,000 deposit and just return my broken pieces from my Baccarat Crystal Chandelier. He just ignores me and makes excuses and he cheats people it has been well over 3 years and I nothing not even my broken pieces. I don’t normally leave reviews for people because I hate things like this but he’s probably the worst person I’ve ever done business with in my life and I feel the need to help others.

I just finished another dinner the first one was three years ago when my friend was so excited about a person he found out about who could repair pieces of his broken chandelier after sending him $2000 over three years ago he still doesn’t have his pieces back and every time I come to dinner at his house I hear about it please mark return the pieces or fix them no one can stand to listen to it anymore. what do you have done with my friend chandelier pieces is a disgrace you should not be in business and you should be ashamed of yourself please do the right thing and get the pieces back to him so none of us have to hear about it anymore.

I am glad that I did not see these reviews before working with Marc. Our 20 year old glass sconce was knocked off the wall and the corner was shattered. This is an unusual shape for a sconce and I was not able to find a replacement like it or one that would work for the tight space we have. We have 3 of them, so I shipped one of the good ones to Marc. He made a replacement and we cant tell which is the new one and which is the old one. Very happy with our experience.

I sent my sentimental Waterford glasses to Marc for repair in October of 2020. I’ve managed to reach him on the phone a few months ago. He apologized and promised me that they would be going out the following week. I’m fairly certain he screens the calls and refuses to answer customers he’s already identified. I’m working through my options now to find out what recourse I have. I wish I had read the reviews before I sent my glassware to him.

Frustrating is an understatement. Sent in my Great Grandmothers crystal decanter.Marc sounded very genuine and knowledgeable on the phoneMy decanter was received in May 2020. I never heard from him after that. Sent emails which were never responded to. Never returned phone calls.Eventually required BBB intervention in Feb 2021Magically my decanter appeared on my porch 3 weeks later! So grateful to BBB to have it back!!Yes he did a wonderful repair job but I would never recommend him to anyone else

Beware do not let anyone you know patronize this business. I am so sick of hearing my boyfriend complain about not having his pieces for his chandelier. it has been over three years now and every time we sit at the dining room table I hear about Mark and how he has not finished the glass how he doesn’t return phone calls and how my boyfriend can never get a hold of him to get his pieces back for his Baccarat Chandelier. Save yourself a lot of aggravation and never ever use burning glass for anything!!

I worked with Mark on getting a curved glass secretary desk door glass remade. Did it take a while, yes it did. Was I able to contact Mark when I wanted an update. Yes I was. Was his work anything less than impeccable, no it was not. Mark is a true craftsman and quite the protectionist. I would use Mark again and again, just remember perfection takes time.

Working with Marc was wonderful and frustrating. The frustrating part was that it took 8 months to get my piece repaired, and from about month 4 to month 8 I was not able to get in touch with Marc. I literally wondered if he had died! The wonderful part was talking with him before month 4 and after the piece arrived. He is a great guy. The best part was the work he did. I really expected him to just professionally glue my piece back together. He tried that, but he didnt think it looked good, so he just made a new part that looked exactly like the broken part. Unbelievable! Now my Waterford chandelier doesnt look expertly repaired, it looks new. Only Marc could have done that. Im grateful.

Unfortunately I’m in the same position as another who posted a review. Marc has dozens of precious pieces of Steuben that he was supposedly fixing for me, he hasn’t returned my glass nor has he answered any of my calls in months. Looking for an attorney who can guide me on recourse. This is all very sad and disappointing for me.

I have read some of the negative reviews about this company and want to make sure that I add a very POSITIVE review. I broke an arm to an antique Waterford crystal wall sconce and searched high and low for a replacement. I couldnt find one but did find Bruening Glass Works. I sent them the broken piece and was called by the owner within a day of delivery. He and I had a very nice talk and he told me that he could repair it but also had a brand new replacement (which cost more). I chose the replacement, paid him via credit card, and was told it would ship on Tuesday or Wednesday of the next week. I just got it on Friday and it is PERFECT. This guy did everything he said he would, was nice about it, and deserves all the good reviews he can get. If I ever need glass help again, I will not hesitate to use Bruening!

VERY SATISFIED. I found Bruening Glass Works through an internet search and the results were fantastic! First, Marc reviewed the pictures I sent, gave me an estimate and I agreed. Marc was able to repair two pieces that had been on a shelf for many years because I could not find anyone I trusted. The work took longer than expected (the coronavirus was probably a factor). Overall, if you have an heirloom or a prized possession that needs to be fixed, contact Bruening Glass Works. If they say they can fix it, THEY WILL DO A BEAUTIFUL JOB.

You have to give Marc Konys one star just to be able to post your review and that is the only reason I am giving him one star. Well I will join the ranks here of those that wished they had checked Google Reviews and the Better Business Bureau first. Marc sounds real chummy on the phone, but four months later I still do not have my piece of antique glass that he told me he would have ready by the end of 2020. I am currently adding warnings to the Rocky River Police Dept. Facebook page as well as Town of Rocky River and their Chamber of Commerce. Innocent and hardworking people should be warned about this unprofessional business.

Our project involved the restoration of a nearly 100 year old ceiling light. The light had a very unusual slip shade that was broken, three rings of damaged prisms and a finial. I found Bruening Glass Works on line and was extremely concerned after reading the reviews. I live within 2 1/2 hrs drive of their shop so I went there to talk with them.This project belongs to a friend and it is a family heirloom that was damaged while in storage.I met with shop owner, Marc Konys and we agreed on the scope of the project. Also, I toured his shop and discussed the many complex projects they were working on and the skill level of himself and his technicians.I made at least three visits to their shop and many phone calls to get the current status of our project. I had similar frustrations that have been expressed by many of the reviewers and I realize my proximity to their shop makes my situation different.Our project had a very good ending! Yes, it took longer than expected! Yes, there were numerous frustrations! The price never increased and the quality was impeccable!There are several lessons learned from this experience:The work performed by Bruening Glass Works is of “world class” quality.Marc Konys is a master craftsman.Their shop is full of broken treasures and precious heirlooms.I do not know of another shop capable of performing comparable repairs.Personally, I trust Bruening Glass Works and will not hesitate to use them in the future!

ABSOLUTELY DISAPPOINTED! Deserted, unattended and quickly liquidated in a brief and non-sense email where I was invited to search for something in Ebay. Never picked up my phone calls (he recognized my Irish number) and never replied my emails again. This is not how you treat a customer who is willing to purchase your service from overseas, believing you are better than your competitors in Europe. Will never recommend, and half of my family lives in Usa.

Marc is itresponsible and unreliable and unprofessional…he has taken my priceless crystal candlesticks along with the $600 check for repair work and he has had them for many many many months… Initially he claimed on the island home that he was sending them back and packaging them a day later in August and will call us with the tracking number …he will not pick up on my phone -yet he answers another area code exchange… We are going to take further action to get my candle sticks and my $600 back.How I wish I read the reviews ahead of… What a horrible mistake… I am sick over the loss of something very precious to me

If I had only checked Google reviews first!We own a clock repair shop. I called Marc and told him I needed a small piece of beveled glass made for a customers clock. He told me no problem, I sent my sample with a check nine months ago. He told me he was busy, but would get to it. After several phone calls (mail box full) and unanswered emails I finally reached him via phone 7 months later. He told me it must be waiting in the back to be shipped out, he would get right to it. Never came, so two months later I sent my customers clock top to AA Glass in St.Petersburg FL.Three weeks later I got my glass made and returned with no problems from AA. I cant believe how patient my customer has been! This entire 1x 3 piece of beveled glass has now cost me, with shipping, about $140.00. I dont care if I ever get my glass or money from Marc. He seems like a nice guy, and I really believe he can do outstanding glass work, but not for me.

THIEF! LIAR! FRAUD! Beware, MARC BRUENING IS A CROOK! He will take your glass & your money and give nothing back except lame excuses! BRUENING GLASS is operated by INCOMPETENTS or CRIMINALS, probably both. Please DO NOT GIVE THIS CLOWN YOUR MONEY!

I spoke with Marc at Bruening Glass Works a couple of days ago, and he advised that the Daum Vase repair work was complete, and he would be sending the vase. The conversation was very cordial, and I related to him that I believed there was a great deal more time and effort required than he may have expected. I offered additional remuneration, which he refused. The vase arrived today, and it is amazing. I searched the entire country to find someone who could repair it, and the only person I found willing to attempt the extensive repair work was Marc Konys at Bruening Glass Works. I can now state without reservation that he is both an amazing craftsman and artist, as well as a man of high integrity, honesty, and character. You are free to share my experience with anyone who would benefit.

Horrible experience. The most incompetent, unprofessional business Ive had the misfortune to encounter. DO NOT engage with these people, you will regret it. I sent them a Waterford glass to repair, and they lost it. They never would call back, avoided my emails, passed the buck, and all with barely a sliver of concern. Just awful.

Zero stars. I contacted Marc Konys in January 2020 about repairs to a couple of pieces of my Grandmothers crystal. His web site made it look like he was quite an expert as did a conversation with him once I shipped my pieces to him. He insisted that I pay in advance, which I did. He said he would complete the work in 90 days. After 90 days I was unable to reach him via phone or email so I contacted the BBB. Then he called and said he would ship the pieces back right away. Another month has gone by and he will not respond or ship my items. He blamed the virus for delays, but his web site said he was open all the time. So, I think that is not the case. Bottom line - if you care about your glass do not do business with this firm. I am heartbroken and angry. If I ever get the things back I will update this post,

Early February I sent 110-year-old sterling hand mirror to have the bevelled mirror replaced. I called - could not leave a message (VM full) and then emailed in April. Finally last month I complained to the Better Business Bureau. I have heard nothing from Breuning although $250 was charged to my credit card in February. I wish I had read the horrendous reviews before I sent the mirror. I am heart broken - I am elderly and the mirror is the only thing I had from my grandmother--she was born in 1892 and died in 1979.

Can’t even remember how long ago I sent a crystal chandelier arm for repair - 3 years? 4 years? Last time I called, they couldn’t even find it. So disappointed, and out several hundred for the repair. Beware!!!

5/22/18 Just got two repaired Waterford goblets back that look awesome with new stems. These glasses were bought and engraved at Waterford factory in Ireland years ago and we thought they couldn’t be repaired. Very happy with fix. Worth the wait!! People need to be patient. Thank you Marc!

Never send this company anything. A complete ripoff. Working on getting my money back from credit card company. Sent arm for chandelier to be repaired. UPS and paid. After 5 months and lots of promises still not chandelier arm. Now I cant send it somewhere else. Ask my cousins to go by and collect. STAY AWAY COMPLETE RIPOFF.

My dear Aunt Sherrie called to see if he could fix a priceless family heirloom. He said he could and it would be $400.00. He called her and told her how to ship it so she did. She sent him the $400.00 and never heard from him again. It has now been two years. He refuses to call back or acknowledge.I would beware and never do business with a dishonest thief like this man and his company.

Sent a crystal bowl in Jan 2019 paid up front to have it repaired and shipped. Followed all instructions for shipping, 4 months later no bowl, called, talked to someone, and he said yes it was done will have it to you Friday. Friday comes, no bowl. Called numerous times no answer, just the answering machine. No return contact, emailed, still nothing. I wish I had read these reviews before hand. Maybe someday I will see something, but probably not. I gave them 1 star just so I could post this review. Use someone else. This is the middle of October and no bowl or communication.

I sent in an item to fix July of 2019 and still no word, no answer to all of my phone calls or emails. I wish Id read all of these reviews prior. I would never have sent my family heirloom!

Mark, the owner, is absolutely fantastic at repairing glass. He is quite the perfectionist. Had a very small Seiko clock, approximately 2 1/4 x 2 1/4 where the bezel broke, no one could repair it, but Bruening. You would never know that the glass had broken,, as he repaired it to perfection. You may have to wait for your item to be repaired, but it so very worth the wait. From all over the world, uses Bruening. I will too, again. I live in Dallas, Texas.

I struggled to give this place 3 stars but its only because I did eventually get my piece back, price was fair and girlfriend was very impressed since it was her pierce that I broke.Sent Mark the broken item in middle of October 2015. It was a small rabbit figurine and one of the ears broke off. I was quoted 12 weeks so right around Christmas I was expecting a package. I started calling in January and called on average once every other week, each time I was told by Brian his asst. it was just being finished and should be out for shipment end of the week or beginning of the following week. Fast forward to middle of June, actually spoke with Mark and he again reassured me it would be out that Thursday. Low and behold Friday I got a tracking # and it arrived the following Wednesday.He does great work, cant even tell the ear broke off. But no consumer should have to call multiple times, Ive never experienced such a poor lack of communication. I cant say I recommend Bruening unless your in the local area; if you ship something it will be like pulling teeth to get it back.Use at your own risk.

I sent in a very rare Vaseline Glass 1930s art deco statue to have the base repaired. The repair was very very well done, excellent fix really, and is is barely visible. They did tell me it would take a few months to get it fixed. 4 months later when I called for a status I talked with Mark who said they would be working on it in a few days. 30 days after that time I called for an up date every 2 weeks. Mostly I left messages for Mark, but I did talk to his assistant 3 times who stated Mark was working on it and he was unavailable. It did take about 10 months, and about a dozen phone calls to their answering machine with the last two calls saying just return the piece. A day after my last call I received an email stating it was repaired, and being shipped to me. It arrived, well packed, and again the repair was great. All I can say is they do great work, are very slow, have really bad communications. Just be prepared for a long wait and poor communications if you use them.

DO NOT SEND THEM YOUR GLASS!!! My wife sent Marc Konys two figurines and the money requested in advance in 2012. We have not heard a thing, no calls, no e-mails, tried the BBB, the said no reply from business. We trusted this guy with her irreplaceable family pieces. Be smart, do not be like us, run, run away to a stand-up shop. Check the BBB before doing business with anyone. We wish we would have had this warning.Update: Another year and still no figurines or money. Did get one message after above post stating items were ready to ship and would be sent out soon. Nothing since then.Update 2: Aug 2018, Have lost all hope of ever seeing the figurines again. I believe there is a special place in the afterlife for people like this.

Just like the rest. Sent 2 items paid upfront. Never got them back. Update to this review I did finally get my items back and they have been repaired very well. I only gave 3 stars because it would be very hard for me to send items back there even though my story turned out ok. Just way too much time and hassle and worry that my stuff was lost for good.

My story is similar to all I read here, except, its 3 years of sending letters, phone calls, leaving messages with staff. Nothing and the job was prepaid! The quality of his work doesnt matter, if he doesnt complete the job as paid.Update: called the police station as someone suggested and finally got a call from Bruening saying they would mail the part at the end of the week. It was a “simple job” they said. That was eight months ago and of course, it hasn’t arrived.

I was charged TWICE for the same item (one was $100 more than the other). I have already called and left FOUR messages to correct this but THEY NEVER RETURN THE CALL. They have stolen over $500 from us. We are not pleased with disgraceful service. Minus stars

DO NOT SEND ANYTHING TO THIS MAN IF YOU EVER WANT TO SEE IT AGAIN. I sent him a total of three pieces to be repaired back in June of 2013....it is now December 2014. I have spoken to him on the phone and he is very nice and says my property will be returned to me.....then nothing.....oh....and the $170 I sent him. There are over 30 complaints against him with the Better Business Bureau. I am trying to get a lawyer to get my items back.

Horrible experience - similar to all noted... Sent a waterford martini glass in June - paid for and todate no Martini glass! Wish I had looked at reviews.DO NOT USE THEM! I have finally resigned myself to having to call the local police... He should be arrested!

I sent Bruening a sentimentally (but not monetarily) valuable candy dish to have a small chip repaired. After more than a year of waiting and calling I finally hired a local courier to go to the shop. The courier was able to pick up my piece and took it to the local Fedex for shipment to me and, much to my delight, I received it two days later. I used Bonnie courier and this process was smooth and easy. The gentleman at Bruening carefully wrapped the piece for shipment before giving it to the courier. Im writing this so that those who have sent pieces that are dear to them may find a way to retrieve them. Everyone that I talked to at Bruening was very nice but in the year that they had my dish no work was done on it. It appears to have been untouched though I was told repeatedly that It was on his table for repairs or hes working on it. I just dont understand what the deal is with this business and would definitely not recommend sending work to them.

In early January I ordered some glass from the company per there quote. I paid for it. I ordered 8 pieces. After one month I finally received two pieces. I then sent out emails made calls to Marc. He never answered emails. I did get him on the phone and he promised to send the balance. He said he would call the next day to confirm. NO Call. No Glass. I should have looked at the other reviews to see that it is a rip off. Hopefully he will see this and cure the problem so I can follow up with that statement.Soon after the above review I wrote I did hear from the company and thought they would send me the glass I paid for. I had hoped to then receive the glass and follow up with a positive revised review. I have followed up with calls over the past few days . No one answers and their mail box is full. I fear they have gone out of business. If anyone has any info, please let me knowI finally received a package with the glass I ordered. Unfortunately it was not the size of the previous ones he made for me. Thus, they did not fit my lamp. I have called the office about it but no one answers.

HEY, TO EVERYONE WHO SENT AN ITEM TO BE FIXED, LISTEN UP!!!!!!!OK...If I had seen these reviews I would NEVER have sent my Crystal decanter to be repaired. And if you are considering it, I would not unless you want to wait and wait and wait...I sent it to Bruening glass works in October...kept getting promised it was almost finished, then no answering of calls, emails, blah, blah, blah...same boat as everyone else!! I was getting so upset as I hate getting scammed and sent him 95.00 right away. Honestly, after waiting so long, I just wanted the broken decanter back! I ended up calling the Rocky River Police department. I talked to the chief and explained the situation. They know this repair shop well...I was transferred to the Detective who handles all of these complaints...yep they get calls ALL THE TIME. Turns out, the owner is just a terrible business man...The detective told me he would drive to the shop and tell him to return it asap. THE NEXT DAY I GOT A CALL FROM BRUENING THAT IT WAS FIXED AND WOULD BE SHIPPED! (I was like yeah right...). Two days later, I received my decanter back, totally restored and in beautiful condition!! So, if you sent this guy something, and he is not responding, call the police dept. and get ahold of the detective.I literally was thinking the only way to get my decanter back was to drive 7+ hours to go get it In person...I did end up sending the police department a couple of dozen gourmet donuts as a thank you. Totally saved me any more money and aggravation...So thankful!!!!SO, if you are considering using him, dont. If you did and cant get your items back, call the police dept.

I brought in a chipped/cracked glass cup for my girlfriends mother. The piece belonged to her mother and had been broken for years. It was a incredibly important piece that had tremendous sentimental value. Marc and the team did a fantastic job of assessing and repairing the piece to where it looked like it was brand new. The repair was done in a timely manner and we couldnt be happier with the job that they did.

WARNING . . do not use this company for any reason! We sent a glass globe to Bruening Glass in January for repair at which time they processed a large down payment on our credit card. We have been trying for the past 7 months to get our globe repaired and back to no avail. The few times we were able to reach Marc he did not follow through with his promise to repair and ship. Now he will not answer or return any of our calls or emails. Now 7 months later Bruening just processed another $709.00 charge to our credit card with no authorization from us or any contact from them and we still do not have our globe. We have contacted the credit card company and reported their charge as fraudulent and filed a complaint with the BBB and Attorney Generals office and hope that all other consumers who have been ripped off by them do the same. Needless to say we will never attempt to do business with them again

I am giving this business one start but it deserves NO STARS! In January 2018 I sent a goblet in for a slight imperfection at the top. They charged my credit card February 7th and I havent seen my goblet since. Each month I contact them and after friendly conversation they do nothing. I have even sent a picture of the goblet and dimensions for them to credit my account and replace the goblet. What a horrible way to do business. I realize I am not a big customer but I am so disgusted with this business. I might not be a big hotel in Tampa wanting chandliers hung or replaced but I would think all customers should be treated equally. They have made NO attempt to solve this problem and they have obviously lost my goblet! I have been in business for 36 years and could never treat a customer in this manner. I DO NOT RECOMMEND USING THEM AT ALL!

Worked on my broken glass epergne vase/horn, beautifully repaired. It was in many pieces and it took longer to repair, worth the wait. Thank you. Nancy

I wish I had taken the time to read the reviews. My story is not unique ... I sent this company a valued Venetian Glass figurine ... paid in advance ... received one promise after another ... just heard back from BBB stating no reply. Eight months later ... the only recourse I have is to file with the Small Claims Court. And I will.

I sent a very valuable crystal decanter to be repaired in mid-summer and told it would be here by the end of September. No response to two emails and no way to leave messages on the phone. Will consider legal charges against him if I do not hear from him within two weeks.

Chandelier arms look great. Did what he said in the time frame of 120 days. Packaged very well.

I have a crystal pendant that Ive had for 40 years. I dropped it on a ceramic floor and broke it. Everyone said it couldnt be fixed. They were wrong. Marc did a fabulous job repairing it, and it looks as good as new. It took a little longer than I expected, but it was well worth the wait. Thank you Bruening Glass and Marc! I absolutely recommend that anyone who needs crystal repair contact you.

Two of my antique cordial glasses from my grandmother broke at the stem. When I found Briefing Glass Works I thought they seemed like a reputable company that I could trust with these heirlooms so I sent them the broken pieces. It did take a while, I hadnt heard anything in a few weeks after I sent in my shipment so I called and was assured that my pieces were cataloged and I would receive a call after the holidays. They were good on their word and I did receive a call and a time frame to expect my repaired glasses. The timeframe was a long one, but 6 months later I have my beautiful cordial glasses back and repaired wonderfully. I have another heirloom piece broken because of clumsy cats and careless me and I will be happy to call on Bruening Glass Works again.

I have spoken to Marc a few times during the 15 months time he had my Steuben Glass piece in his workshop, and my question was always is it done, can you send it? There were promises made, and still no repaired piece. After being told it was going to be shipped the next day (50 days ago) I called last week and a NEW VOICE, not Marcs, was on the other end of the phone, and he told me it would be sent pronto, and it was. The work Marc did on the piece is spectacular. Without him, I dont know what I would have done as I could find no other source. And, his history with glass is incredible. Im hoping this new person who I talked to is helping Marc out with his business, as these Google reviews point out the obvious: he needs help in the office.

Sounds like everyone elses reviews are just like mine...prepaid $455 1 year 1 month ago for a family heirloom glass sculpture to be repaired. No correspondence since. I am going to file criminal charges as well as take them to small claims court. If we all jump on the bandwagon, maybe we can get this guy to stop doing this to people!

On 12/5/13 I sent an expensive highball glass with a deep chip in the base for repair. I received the repaired item on 4/28/14. I was satisfied with the quality of the repair. However, it took 3 phones, one email and 5 1/2 weeks beyond the estimated repair date to finally have the repair done. Poor business practices and awful customer service are the likely reasons this company has an F rating from the BBB. I would not recommend this company.

PLEASE do not be fooled into taking your glassware and leaving it in this place. I gave this man $200 deposit and my glassware to repair on 11/16/12. Guess what....they are now not answering the phone and will not return my calls. I am very afraid that the glassware which is of worth will not be returned to me. I dont care if it is repaired. I WANT IT BACK.I do not recommend this place.

A swindler. Took my money for repairing a piece and never returned it or the money. This lying crook promised three separate time to do it tomorrow before I gave up,

If there is an award for the worst business communication ever, there is now a place to send it. Despite what several others said about the owners skill, his work for me showed no evidence of it. Instead of repairing my vase, he simply cut off the beautiful side fans. Perhaps that was retribution for my asking the Better Business Bureau for their help. He failed to return calls and emails and he failed to meet his own deadline to return the repaired items. CAVEAT EMPTOR!!

I sent parts from a 100 year old chandelier that had fallen from the ceiling.I sent Marc the parts, to refer to, to enable him to replicated them + a checkfor $1120.00 on 12/10/2012........yes, thats 2012. I have received the same runaroundthat everyone else has described........so I wont waste your time. My opinion......I dont think hes a bad businessman, I dont think he is careless with his customers, I dont think he is absent minded, I dont think he means well. I think he accepted my check for $1120.00, cashed it 3 days later, and had no intention of ever doing the work. In Missouri, and I think in Ohio also, that is fraud, its criminal, and its a felony. Marc.....if you happen to read this, I want my chandelier pieces back, plus $1120.00.I dont want you to do the repair. If youve lost the pieces....I want $1120 plus another $1120(a replacement cost you set) so I can replace them elsewhere. If I could rate them as negative 5 stars I would.

Marc did a beautiful job re-creating/re-molding the bobechette from my grandmothers table lamp. After my husband accidentally broke it, I went all over the internet and Phoenix looking for a replacement, but nothing was out there. Marc is an artist that takes a bit of time (5-6 mos), but in the end the product was something irreplaceable. I took the time to call and get to know what he was doing along the way and now my beautiful crystal table lamp is restored.

My Husband sent a piece to have it repaired. He was quoted an outrageous price. He told them he would not have it repaired paid $35 to have it returned and still have yet to receive the item back... Please do not send your item to this place unless you do not want it back... My husband wished he would have seen the reviews for this place before he sent his item.

Sent a light globe from a church from 1800 to be repaired charged me over 300 dollars its bin over a year now have contacted and talked to him several times and he kept telling me hed have it done and sent to me within the week got a lawyer who contacted the police Department a detective went and visited him and he still refuses to send it back this man should literally be put in jail

I sent Marc 4 lead crystal champagne goblets in Feb. 2013, thats right, 2013. Three needed stem repair and he asked me to send the unbroken, 4th goblet so he could match it. He said he would fix them. In Oct 2013, I asked him if there was any chance we would have them back by Nov 23, 2013, as my daughter was getting married and we wanted to use the goblets. He replied that he would have a shipping date for me tomorrow. That was the last I heard from Marc. He will not respond to my email. He has not repaired the goblets, nor has he returned them to me unrepaired, as I asked him to do if he was not going to repair them. Do NOT send anything to this man if you ever want to see it again. He cannot be relied on to carry out the work he has committed to. For all I know, he cannibalized my goblets to repair others. The facts are, he promised to fix my goblets, he did not fix my goblets, he will not acknowledge or respond to my inquiries, and he will not send the goblets back.

I spoke to the company over the phone after checking out their info on line. The man I spoke with gave me the impression that I was dealing with a very professional business.I shipped my Great-Grandmothers 100+ year old cruet set to him. He had the set for over a year and when I got it back the glass was not polished to a new state. It looked like some work had been done but no where near enough to be satisfactory. One of the pieces still has black spots on it that I expected to have been removed. A bad chip on the lip of one piece was very nicely repaired. He had found new toppers for the salt and peper shakers. They are old, corroded, and the inside of the toppers is dreadful. I cant change them or polish them better because they have been permanently affixed to the glass. One of the toppers actually was returned with polish in little ridges.I received the pieces in a package that was very well-wrapped and in very good condition. Nothing was damaged in shipment.I called NUMEROUS times asking about the work and when I could expect it to be returned. Calls were not returned or I was given a timeframe that NEVER materialized. This went on for months until I threatened to contact the local DA about improper business practices.I have never written a review like this but I am so disgusted with what I got for $320.00 that I had to warn others to not rely on this company.

Will not return phone calls, has not returned my moms Pewter Shakers after 5 1/2 months. No e mails back to me. This is horrible! I willl be taking action.

There is a very talented gift that rest in the hands of Marc Konys at Bruening glassworks. I call it the gift of restoration. Marc did an outstanding job on a 1959 Vicke Lindstrand for Kosta vase. The vase had some serious sick glass where the previous owner used some type of abrasive chemical in an attempt to get rid of water damage. The previous owner only made matters worse. Marc restored the vase to mint condition. Bruening glassworks provides exceptional restoration work. All you need is a little patience with Marc. I can guarantee he will get it right and you will be 100% satisfied with the results.

I brought these people a cabinet door to have the glass replaced, it never got done. One excuse after another, month after month. How they stay in business I dont know. I finally went somewhere else.

It took me six months to get a champagne flute back. I had to call them almost every day to see what was going on. They kept giving me the run around. I would NOT send your stuff there. Terrible business.

Do not go with them. I think they are stealing costumers items. I am going to report them to BB and the police. I report them and got my crystal back.

Totally agree with Virginia Harris.I sent my piece to be repaired in January 2013. They told me it would be 13 weeks, well now its been more like 26 weeks and I have not received my crystal bowl. Do not send them anything--go elsewhere. This is a SCAM!

Zero stars! Do not trust this company! I sent them two chandelier pieces more than two years ago along with money requested. They have not returned the pieces and dont answer emails or voice mails.

Sent an e-mail inquiry and never got a response. I think that I will stay away.

Very nice owner,informative