Use Larchmere for VW service usually and love it. Recently had a sunroof stuck open on a Honda and Jacob and team didnt hesitate to take the vehicle in and give it a look. I called around to multiple locations and even took the car to the Honda dealership but Larchmere and Jacob were the only ones willing to take a look at it. They took the car and stored it right away since we didnt have any indoor option while waiting to get it looked at. Better yet, they found the issue and fixed it for an extremely fair and reasonable price. A huge thank you to the Larchmere team!

I went to larchmere based upon the ratings from the reviews. I was impressed by John and his knowledge of BMWs. He made my husband and I feel as if we could trust them. Our BMW had some work that needed to be done, mostly due to us not driving it enough. John said they like to be driven. We learned a very valuable lesson! Needless to say an expensive one as well! 😆They did a great job, my car is running so much better! I would definitely recommend them if you need someone to fix your car.Both John and Jacob were nice guys!

The salesman misrepresented a used BMW for sale. I don’t appreciate the wasted time and hope others can learn from my experience. I would feel bad if a non automotive engineer purchased a car from this establishment.

The Larchmere Imports team always takes great care of both my German vehicles: a 2017 Audi A7, which I bought through their car buying service (and which most recently received a 60K mile service) and my 1993 BMW 325i, which is still running smoothly, thanks to their efforts over many years.What they dont know about premium vehicle service would fit in a thimble!

John and staff are great. Great car service, as well as fantastic detailing. Will be back again and again.

Larchmere Imports went above and beyond to get my vehicle fixed. I walked into the shop that was extremely busy and explained that I was going on a road trip the following day. John went for a ride in my VW GLI and had the problem fixed within an hour of walking through the door at a very reasonable price. Larchmere will be the only shop servicing all of my vehicles from now on and I highly recommend them for any european vehicle repairs. Thank you guys

Great people and service. Friendly and professional. Will continue to use their services

Alwarys very good service...

Larchmere Imports is like family.Great BMW knowledge.

This is my second time coming here. Jacob is very professional and friendly. He explains what he has to do and they are very reasonable with their prices. I would recommend to my friends.

Larchmere Imports is an excellent place to take your imported car. They provide fantastic quality services at a fair price. The staff is knowledgeable, friendly, and professional. Larchmere Imports is the only place I will take my BMW for maintenance and service!

First time visit after driving by the shop for many years.. I wish I hadnt waited so long. Service on my 2016 Porsche was done timely and well, the people are friendly, and theres just a great vibe to the place. Thanks, Larchmere Imports, Ill be back

The guys at Larchmere are the best to work with. They are try professionals and are customer-centric in their handling.

Great service/timely/professional/competitive pricing

Top notch service. Just moved to the area and could not be happier with the customer service.

Excellent customer service over the phone from Jacob G.

Longtime customer, brought many Audi/BMW/Lexus cars for service and repairs. Exceptional service at competitive prices. If you seek a high quality alternative to the dealer, your search is over.

Wonderful Independant shop for working on My BMW. Jacob and the team are courteous, prompt and professional.Very pleased with the results when I’ve worked with them!

Ido not use any other car service except Larchmere Imports! They are the very very best in all that they do. Best of all the staff is amazing and lots of fun!!!!!!!!!! I have been going there for at least 20 years and have never been disappointed.

Excellent customer service! Very fair and honest. Will explain it and advise you.

Always quick, friendly, and informative.

This place was recommended by alternative Solutions it was a great decision I had gone to the dealer and was very unimpressed with his knowledge so I tried this place he explained everything thoroughly and I understood it he also did two repairs for me at larchmere Imports that the dealer wanted for just one of the repairs my car is running great

First time customer...they did a good job. Called on a Wednesday because my car had all kinds of startup problems. Was told to bring it in Thursday morning...they had it diagnosed by EOD Thursday, and fixed by midday Friday. Price was fair, everyone was friendly.

Larchmere is the best! We have two aging BMWs that are in excellent condition. We just moved here from California where we had superb service in Beverly Hills and San Francisco. Larchmere is every bit as good, but much more personal. We both feel that John, Jacob and the others at Larchmere are very knowledgeable and accessible to the layperson, and that the technicians do excellent work. They give you the bottom line in terms you can understand and are extremely accommodating in all things.We highly recommend them

BEWARE LADIES AND THE ELDERLY! My last experience with Cleveland Larchemere Import location was horrible and would not recommend. I sent my 07 BMW 328i due to it running rough. Based off the shops recommendations to get it running smoothly I compiled (labor $707 parts $416). When I picked the vehicle up which was around closing time, I noticed the vehicle under the hood smoking. Figured it was due to the new repairs. The reason the car was repaired is for my mother. She drove it 2 days and it ran it hot. I immediately called and explained to matter to Jacob. He instructed me to tow it and he if the problem cause by them, they ll fix it.What a huge inconvenience cause I had to get the car towed mind you this a few weeks due to me getting ill. Finally, the vehicle at the shop and guess what folks. Of course they want to charge me for a problem I didnt go in with. Mind you this repair was in the same area, within the same time line, and this vehicle has a history with Larchmere. SO HE TELLS ME THAT NO ONE SEEN THIS PROBLEM!! I noticed the problem picking it up!! How absurd is that the repairs was to prevent the very exact thing! Very shabby customer service and take advantage of others. This couldve been bad for my mother driving or damaging to the car. HARD WORKING FOLKS PLEASE BE WEARY especially during a panadmic. Businesses will take your money and not care! Dishonest.Update: Folks dont fall for the generic messages thinking they care! John called and wasted my time and oxygen to admit it was human error/oversight. However, they dont WORK FOR FREE, implying its okay we mess up but you need pay! I suggest you not reply back to this post or Ill produce receipts showing how improperly you perform work. Let the public decide.

John and Dave bring a wealth of knowledge to help me take care of my BMW as I should. They are always customer focused and offer the best options and service. I also truly appreciate Jacob who always makes my experience at Larchmere great!!!Dr. Robert Johnson

I originally took my vehicle in for an oil change. After inspecting the vehicle, the service department found that I had a problem that needed to be addressed. The owner was very courteous and explained in detail what was going on with my vehicle. The oil change and repair were made in a very timely fashion and at a reasonable cost. I was especially impressed because I was leaving town the next morning, and they really worked me in to repair my vehicle. I highly recommend Larchmere Imports and will definitely use their services again.

Great experience with Larchmere Imports. Saved me a trip to the BMW dealership. Excellent service.

Very bad and unprofessional service of selling a car. Scheduled an appointment two days in advance (would have came the evening prior but seller had an appointment) so scheduled following day. He double scheduled other people also without informing us, and sold car out from under us even though we drove hours out of way. Would have been much more professional to be upfront and honest. Don’t advise to deal with dealership/garage

I paid $400 for them to fix an issue that was not corrected. They have no idea how to properly work on German vehicles. For the money I have paid I could have taken my car to the dealership.

Had my sons car towed there from University Circle area. John and Jacob were very professional and accommodating. Got him back on the road quickly for a simple repair. Reasonable rates. Very positive experience. Highly recommended.

I had seemingly run over some road debris and had a tire going flat. Even though their service schedule was booked up, they squeezed me in to get me out of trouble. In and out in 30 minutes. Im a long time customer and wouldnt take my BMW anywhere else.

Every experience I’ve had with Larchmere Imports was a good one. Jacob was very professional and handled everything in a timely manner and also for a fair price. I was able to get a loner on short notice. I would recommend Larchmere Imports to anyone with foreign vehicles

Amazing personalized service. Make maintenance on my vehicles a stress free process.

Excellent experience at this shop. I will be returning for any maintenance my aging Volkswagen will need!

This shop treats me so well. Unlike the dealership this place has better prices, more deals to HELP YOU, and extremely knowledgeable staff. The shop will let me call to ask anything about my car. They are genuinely interested in helping. That’s what friends do.Whenever my Gf wears her free Larchmere Imports shirt I feel proud to be a customer. No joke.

Great pricing and great work! Got everything i needed fixed and my car has never felt better!

I stopped by Larchmere Imports near closing time recently to ask if they could repair a bit of damage to the spoiler and tailpipe on my Audi A6. John Negus got me in for the repair a day later. Not being able to complete the work before the end of the day on Friday, he came in on Saturday morning and finished the job so I was not without my car all weekend. The work was excellent, the price was very reasonable and I was thrilled with that level of service. John also spent some time explaining what I could expect in owning and driving an Audi as this is my first time owning a European car. I will most certainly be back to Larchmere Imports for all my auto service.

What wonderful buying and service experience for my BMW.Jacob in sales as well as John the owner provided me with outstanding customer service. I could not of asked for more. If your in the market for an exotic foreign car or service reach out to Larchmere Imports.

The folks at Larchmere Imports did a great job putting my snow tires on new rims that I ordered from Tire Rack. They were nice to work with and completed the work much sooner than they had told me - always a nice surprise.

Good people! They did a great job on my repair!

This place is the best. The service is outstanding, and they are extremely responsive. They explain everything clearly, and you can trust them not to rip you off (unlike the dealership that tried to milk me for every penny the last time I was there). Cant say enough about Larchmere!

Brought my X1 to Larchmere Imports twice now. The first time was for brake flush and the second for oil change. Each time, I had a very positive experience with the staff and with John. Going forward, I will definitely continue to have my car serviced at Larchmere Imports.

Best in The Land!

Larchmere Imports provides impeccable service! I have had nothing but great service from them. They are knowledgeable, friendly, and honest. Not only do they take great care of my BMW X3, they have excellent customer service. They truly care about their customers and their cars. I would recommend them to anyone. Top-notch service!!!

Love these guys! They are great communicators and technicians and I feel they really enjoy what they do. They have been exceptionally good with customer service, even giving me a ride home while my car was being serviced. I highly recommend them!

Larchmere performed a very helpful Pre-Purchase Inspection on a 2014 BMW 320i.

Larchmere Imports is my first and only choice for auto service in Northeast Ohio. Thanks to their expert care, my 2004 BMW 330CI runs better than ever. With only 170,000 miles to date, Im expecting a long, happy relationship with the folks at Larchmere. One more thing: Their customer service is second to none.

Larchmere Imports is literally the only shop I trust with taking care of my old BMW. Theyre extremely friendly and easily the most knowledgeable around when it comes to BMWs.

If you have an import car DONT go t the dealer! LI has THE best service, techs and are significantly less expensive. And I would say more knowledgeable! Recommended to all of my friends!

Extremely over priced, was quoted $1800 for a repair that I got done at another shop for $450. To be fair I can not speak to their quality of work.

My wife loves the place.

John & Jacob are consummate customer service oriented autos techicians. The service is efficient with a level of detail that I rarely got when I used the dealers. They are always my first call when I have any question or need for my E550.

Not happy. Dropped off for diagnostic of engine light. John called to tell me the thermostat needed replacing, the cost and that he didnt think that they could get to it today. We ended call with him checking to see if there was space or not and for him to call me back. In mean time I get lower estimates for the work to be done and learn that there is a mfr coverage of that part and dealer service center is no charge. When I get the call back Larchmere performed the work without me saying yes do the job. Im upset with the way things were handled in this matter, I spent money that didnt have to be spent. And I cant be reimbursed for it. When I didnt have to be charged for it. Ill never go to larchmere imports again nor ever recommend them.

Knowledge and experience are key to the success of Larchmere Imports. My car was done on time and was less than the estimate. If you need a highly qualified shop to take care of your ultimate driving machine... This is it!

It is obvious they are genuinely passionate about the care of your car instead of chasing exaggerated repair costs. Very accommodating with appointments and knowledgeable on a range of imported cars. They work hard for their loyalty.

Larchmere Imports has provided wonderful services for me and my 2009 BMW!! Jon and his team have been great with prompt and superb treatment. If I have any problems or questions he is the first person I call.

As always, my experience with the staff and technicians at Larchmere Imports was great. They diagnosed my issue in a timely manner, provided great counter customer service. And equally as important, the pricing was fair and actually saved me money. I recommend them without hesitation.

The gentlemen at Larchmere accommodated my schedule and made it easy to drop off my car. The techs were very informative and called with updates once the problems were diagnosed. I feel that Larchmere Imports is a fantastic shop with caring. friendly and knowledgeable staff and I will gladly support this small, local business.

Very knowledgeable staff. Explained everything very well. Everything they told me matched up perfectly with what I found via my own independent research so I knew they were not out to scam! Recommend!

If you want a hassle free experience and confidence that the work is done correctly, this is the place.

After getting some bad news from the service center at the local dealership, I took my car to Larchmere to get a second opinion.I felt at ease as soon as I walked in. The whole team was extremely friendly, patient, honest, and understanding -- its never fun to get major repairs done on your car, but they took the time to explain everything my car needed (and all of the things that the dealership was wrong about). They were able to save me a big chunk off of my original estimate from the dealership, and their work itself was top-notch.They go above and beyond to earn your trust and build a relationship, and I felt great about supporting a local small business who cared about my experience. Ill be a customer for as long as I live in Northeast Ohio!

John and the team always provide top notch service. You know those shops that recommend $2,000 worth of work when you just wanted an oil change? Thats not these guys. They do rock-solid work completely on-par with the dealership and its great to support an independent business thriving in our neighborhoods.

I was so impressed with their kindness and honesty. They were very informative and honest about the conditions of my car. I will definitely go there again!

These guys are professionals. When I came to them with what I was told the issue was from a separate garage. They didn’t immediately say that was the issue, they told me to bring it in and they will run their tests and diagnose from there. Turns out the issue was much less severe and came with a very detailed report and plan on further action. As well as being friendly and priced fair.

Outstanding automotive services, affordable/competitive pricing. Very professional, warm customer service. They routinely exceed my expectations. I unhesitatingly recommend Larchmere Imports.

Great service on my Mini GP2. Fast and reasonably priced. They received my Tire Rack tires, mounted and installed them. Replaced the cowl covers and changed the oil.

Ive been taking my car to Larchmere Imports for years, and appreciate the quality work that they do. They always take time and explain everything in detail. John, Jacob, Dave, Mark and Jason are the best!

Great work, great people

As always, I got great service. My son took the car in and he too was impressed with the work as well as the suggestions made. I am happy with the results of work that Larchmere Motors does and grateful that they are in the neighborhood.

John and his team are honest, efficient, and fairly priced when it comes to service. I was referred to Larchmere Imports by a friend and have now found my long-term solution to an auto mechanic. Cant speak highly enough about their service.

My cars brake warning light lit up suddenly and they were able to take me on very short notice. They replaced my brakes and fixed a leaky window washer nozzle the same day. I dropped the car off at 8am and got it back by 3pm. I have used them in the past after my BMWs go off warranty and plan on using them in the future. I am very satisfied with their work.

I love Larchmere Imports. They take great care of my BMW X3. They are knowledgeable, professional, and honest. Anytime that I need them they provide impeccable service and they truly appreciate their customers! I would recommend them to anyone.

I had the most positive experience with Larchmere Imports on multiple occasions. Dave, Jacob, John and Marcus, all seemed to be truly committed to providing the best service possible. They communicated clearly and concisely and always met the agreed deadline (same day service). At the same time, there was no sense of rush and the place looked very neat and welcoming.Last but not least, I especially appreciated their valet service that allowed me smoothly embed the car repair into my busy schedule.

All the people who have helped me for many years keep my “fun” car going as I want it have been helpful, knowledgeable and budget conscientious. Thanks to each of them

I always have great experiences having my BMWs serviced with Larchmere Imports! Their technicians are awesome and just as knowledgeable, if not more, than the dealership mechanics. Their prices are very reasonable and they keep me informed every step of the way on the service pricing and progress. Five star work and customer service!

I am so glad I found Larchmere Imports. The work on my BMW was done in a timely manner at a very reasonable cost compared to what I am used to. John took the time to explain everything in detail that needed attention and even included some work that needed to be done at no cost because we had not discussed it beforehand. I will definitely go back and recommend them highly.

I love that is a well run, focused, local small business. There is even a shop dog! Those attributes contribute to the feeling of customer appreciation every time there is phone or personal interaction. I first went in to get an estimate on my 2005 325i when it was closing in on 100K miles and I wanted to know a fair price. They convinced me to hold onto it and 5 years later I still bring it there and it still runs great. In stead of trading it in, I put money into it instead of making a new car payment and I bought a 135i for weekends.

I recently made an appointment with Larchmere Imports Inc. for a interior car detail. They were super professional over the phone and were able to get me an appointment for the next day.On the day of when I got my car back they had really gone above and beyond what I expected for just regular service. My car looked brand new and they even did some of the exterior without charging me extra.The staff was super friendly and professional, so all-in-all it was a great experience.I recommend them 100% if youre looking for a place near Cleveland Heights for car detailing!

Larchmere Imports did an outstanding job on my car, it was 75k service. Any question I had was answered. They completed everything they said they would do. My car is in great shape - Thank you Jacob, John and Marcus!

The Larchmere Imports team is first-rate. Ive been bringing my 1993 BMW 325i to them for service for the past 15 years. They are the reason this car still drives like it left the factory last week. Professional, knowledgeable and fair. They do it all and do it well!

Larchmere Imports knows everything about European cars. The provide dealer quality service at a reasonable rate and talk you through where the service is going before they do anything unexpected

I brought my 2007 BMW 335i in to Larchmere Imports for the very first time. The experience was nothing short of exceptional. John, the owner was fantastic to work with and went very much out of his way and had his team pick up and drop off my car because of special circumstances. After using Larchmere Imports I will never again use a dealership.

I recently purchased a 2001 BMW 530i. I knew there would be some maintenance needed on the vehicle based on the cars age, but I didnt expect some of these things to happen all at once. Needless to say BMWs can be a little more expensive to maintain. Larchmere Imports and especially Jacob was honest and fair about the repairs. You cant trust just anyone with these vehicles and I believe I was given a fair and maybe a little less than market prices for my repairs and a small freebie or two (rear tail light indicator was on and Jacob wouldnt let the leave without addressing it, at no charge). Im not big on leaving reviews. If I like a place, I go back. If I dont, I wont. Larchmere Imports is customer oriented, professional and excellent at what they do. Allow them to maintain and/or repair your vehicle. You will not be disappointed.

The best by far!!! Quality work from the whole staff. Everyone there makes a difference. Rather for regular maintenance or an unexpected repair this is where I go. I strongly recommend this for other BMW owners especially.

I usually dont write reviews of companies but the staff here went above and beyond for me so I felt I needed to write this so other people will know to go here. Everyone was extremely knowledgeable, friendly and trustworthy. I went to another mechanic that quoted me $700 more than larchmere imports. Im so happy that Ive finally found a mechanic that I can trust.

Skilled, prompt, courteous - exceptionally good service. Will be back whenever I need service for my car.

I am also so glad we found Larchmere Imports for our two German cars --one eight years old and the other almost 17! The staff provides reasonably priced, high quality, personalized service -- a BIG contrast with the actively rude Audi dealership to which I took my car for so many years and much more conveniently located. (Larchmere Imports is a short walk from the Shaker Square rapid lines.)

As usual, my experience at Larchmere Motors last week was outstanding. Jacob did a great job communicating with me and all the needed repairs were completed to my satisfaction.

Excellent knowledge of my vehicle and gave reliable and trustworthy advice. They clearly love what they do and it shows. You dont get lost in the shuffle like you do at the service desk at the Car Dealership. Highly recommended.

Excellent service, good quality, professional staff, on time

Great service...Im very happy with the experience. My car is happy. My wallet was thrilled. I checked around. :)

These guys are great! They are professional, friendly, knowledgeable, and just plain terrific. They handle all my routine and emergency needs, and never fail to get my 2002 BMW back on the road. I do not plan to ever take my car anywhere else!

John Negus and his loyal and talented crew at Larchmere Imports are THE BEST. Ive never driven away without feeling incredibly lucky to have this level of service so close to home. They know their stuff, are honest, efficient, and good people to boot. What more could one ask?

Great service - in the 7+ years Ive been taking my cars to them, I encountered a single issue - a novice tech forgot to tighten a bolt. The owner took care of the issue immediately and without question, made sure I had a loaner, and in general made the situation right.I trust them and their advice implicitly - theyre honest and straight shooting guys that love BMWs.

Knowledgeable and friendly staff. Work has always been good. I especially like the loaner car availability.

My 2004 s430 had suspension issues in which they advised me on what was the best plan of action well me being me had all of it done no more noise....returned a few days later for check engine light which turned out to be crank sensor fixed yeah... drove home that night went out and was on highway check engine light came back on dropped car off first thing in the morning ran test now spark plugs.... I know what you thinking guys but read more... they told me it was possibly spark plugs due to mileage and two cylinder shutdown and multiple cylinder misfires .... due to some miscommunication the price should of been 485.00 but being the good people they are, they waived the cost of plugs and labor honest fair and reliable ✊🏾

Larchmere Imports is by far the best place I have used for services and repairs on my BMW. I appreciate the added effort that is demonstrated in keeping the costs as affordable as possible, explaining what is needed and why, and making me feel like a valued customer. I have always been pleased with the work done and the friendliness and helpfulness of the staff.

Thank you John, Dave and Jacob!my car runs better than when I purchased it new!friendly, timely and competent AND on almost west side ;-)

Larchmere Imports provides the best technical service, has friendly,, well- qualified and informed staff, convenient scheduling, and kind customer service. We have always experienced honest, competent automobile service, work well done, and everyone really cares about us.