I was with this storage facility before it was bought by Secure Space. The staff with SS has been super nice and patient. I’ve had to call and handle things with my account and Helen was understanding, communicative and helpful! I highly recommend this business. Great customer service and the monthly rent is fair and more budget friendly than the big name storage facilities.

Helen was prompt and courteous setting up a new unit. The gate system is easy and there are many ways to get in and out of the building. They are renovating the units and it should be considered if you are looking for storage options. Photos as of November 2020.

The only reason you are not getting a 2 star is your Helen is so sweet.The fact that you have NO map to the maze of units all interconnected is unreal. Especially when we try to find a non emergency door to exit to car after hunting down 3 measly carts in the entire compound. Make no assumption... this fortress is a huge maze of units and getting turned around while looking for carts took at lease 30 mn... exit doors are marked emergency exits.... of course we are turned around 8n the maze. Anxiety attacks .... but the other issue is this cart thing. None where they are supposed to be.If you provide a map and carts where they should be... at the door then you would get 5 stars. And I will change it gladly.One of us had issues with walking ...printing maps for new tenants with open exit doors clearly marked vs all emergency only doors...and getting more than 3 carts with mandatory drop-off by doors is not unreasonable. It is logical.

The ladies at the storage facility were friendly and knowledgeable. They also took care of everything quickly. I also admired their packing boxes that look like storage chests! Dont be fooled like I was by the lack of signage while they are remodeling. Its a great storage facility!

Such friendly staff!Helen and Joseph are great to work with!

Its exspensive but its nice and the recently remodeled

I have been using this storage facility off and on for 5 years. Helen has always been great to work with which is why I always come back but what a wonderful addition Chris is to the team. He went above and beyond for me helping me with several storage rooms. He showed me several options he made great suggestions and gave me outstanding customer service. I will continue to use this facility because of the professional customer service, cleanliness and price. Chris and Helen are a great team. If you need a storage facility this is the place - you wont be disappointed!

Super kind, quick, and amazingly efficient! Rodney made sure to go over all of the sizes and showed us several until we found the perfect one for our needs. There was no question he didnt go over before we xbox even ask. You wont find a better place of people and knowledge to fit your needs!

Convenient location and best rates in town for climate controlled storage units. The manager, Helen, is very friendly and helpful and made the rental process quick and easy.

The manager, Helen, explained everything perfectly, Nice facility with easy access for tenants, undergoing remodeling but no problem.

The manager Hellen was fantastic.this has nothing to do with, but I was wondering how quickly is the company going to get security cameras inside up and running .that is a concern

What an awesome group of people at the facility in Clearwater, Fl the premises are pristine and very well organized ... Julio did an exceptional job I will refer all my snowbird folks I know ... I love my little “huge” storage locker they much professionally advised me to reserve ... thank you guys the whole team is awesome, very happy with the unit

It was quick and easy to reserve a storage unit.

Mike was extremely helpful and the process was super easy. My unit was clean dry and climate controlled. Price was better than those i compared and access was a breeze. Good location, great service, no problems!

A well run business with tenured staff, Mike and Helen will help make your storage experience easy. They offer great customer service, will handle any issues or questions you have and will treat you like family. Been there, store there, referred many happy customers there. Prices are fair, clean facility (Thanks to Bob, in Maintenance), with great access hours too. You wont be disappointed!!!

This facility is too notch. Clean, easy access, reasonable rates and even a U-Haul rental available there. Amazingly convenient. The staff is very professional. Mike Ott in the managers office was a pleasure to work with. He is very knowledgeable, it’s apparent he’s been in the business a long time. I would highly recommend this facility. Ask for Mike. Often enough other facilities have people working there that don’t have a clue. Most of the time it doesn’t matter but when it does matter, you want someone there like Mike.

Trying to secure a storage unit online is a challenge. The initial part of selecting a unit is easy but then you have to verify who you are in order to get the unit number and the gate code. What a nightmare! I entered in my picture ID front and back as well as a selfie at least 5 times and it never verified me. I eventually did get confirmation that I secured the unit but I will have to physically go to the office to get my unit number and gate code. Verification part of the online process should be fixed or eliminated.

I have had storage units at this location for many years. The staff is excellent and I have always had wonderful support for any thing that I needed. Special thanks to Helen for all of her help through the years. I highly recommend this storage facility!

Helen was very helpful to help me find just the right storage unit to meet my individual needs. She is a friendly person while being very professional. She was patient with my questions, and gave me alternate directions to Secure Space Self Storage, Clearwater, as I dont like to travel on US 19.I am so happy that I was able to get a storage at SecureSpace Storage, Clearwater.

Mike was great - and great service is not often associated with self-storage facilities. I snapped the key off in my lock this morning. Mike took it to the shop and tried to punch out the segment lodged inside the keyhole. No joy. But Mike found an abandoned lock and key for our unit and saved me $15. Above and beyond the call of duty!Now if they could just put up some Christmas decorations... self-storage facilities are by nature sterile places. A little holiday cheer would go a long way!

This was my first experience renting a storage unit, needless to say I had MANY question and Helen had all the answers. She looked at my needs and set me up with the perfect storage unit. Could not be happier.

Getting help with storage at the Clearwater, Florida office was a great experience. Mike is a great host, professional and cordial. The unit I signed up for was free of any debris. Getting into and out of this location is so very easy regardless of truck size.

I’m very happy with the storage unit. I will recommend it to friends and family. The people who run this very helpful and friendly.

Love this place! Clean, friendly, quiet, secure, private. What else could you want from self storage. Give Mike a call, great guy. He’ll fix you up right. :)

This place is clean, always on point, never any issues. Mike is awesome, anytime I have questions or request he is there to help. I was having an issue with my key and the lock he helped to resolve it in no time. Overall awesome service I would give more stars if I could just for service.

The front desk lady Helen was super nice and helpful! She made a super stressful day much less stressful

I have been doing business with Whitney Storage for 22 years. Since we are in the moving industry we refer a lot of customers to Whitney/now Secure Storage..Our customers all tell us how satisfied they are with the Manager Mike Ott and Helen. They always provide them with excellent customer service!Also, the easy access in and out of the facility as well as the tall ceilings in the units make it an easy choice for any customer.

Mike is Great he is being taking care of this place for years.Tireless he would works weekend and holidays doing whatever was needed to have the place looking great! Not to mention that his costumer care Skills that is Outstanding.

Nice staff. Helen and Chris were very friendly and helpful in answering all of my questions.

Clean facility with very friendly and helpful office staff!

I have been a returning tenant for 2 years now. I was going through a rough situation today and (I forget his name, he normally works at the Palm Harbor location) he was so kind and helpful.

Except for the leaking roof and the construction, i give it 2 thumbs up. Spaces are huge and the prices are low.

Never have problems here. Its a secure place to keep your stuff and things. Climate controlled buildings and plenty of space to keep a boat/camper.

I was referred by a friend and the guy really knows his storage. Got me into a smaller unit and was only person to ask what I was stored here. Highly recommend!!

We just reserved a space for our new RV.Helen was so great and honest!We totally recommend this place!

Bright, clean, secure storage space. Helens service was professional and friendly. Thumbs up.

Hard to get any answers or call backs. I guess thats the price you pay for cheap storage? Tried goin in and calling for over a week.... unknowledgable staff & customer service is not helpful either.

Very nice lady helped me find s great unit. Very clean and would recommend this place.

I called 3 other storage places before i called this location. The young man was the only one thst asked me what i was storing and helped me to find a unit. This is a great place very happy.

Mike the manager is awesome. I have been a Whitney customer for years and he is so helpful and friendly.

Friendly and professional clean facility. Helen was absolute joy to take care of my needs on getting a storage unit.

Mrs. Helen helped me out today and her pleasant attitude was a plus!

Mike was great! Friendly, knowledge and professional!

Second time storing, great place nice people.

Very organized, knew exactly what size I needed!

Great experience

I switched to here after public storage kept raising their prices and stopped allowing customers to use carts without leaving an ID. This place has a new section that is big and clean. There is a cart and dolly at the door for customers to use. There is access for customers until midnight, which helps when you work different hours. There is also a U-haul rental here. Office staff is super nice!!!

Staff was great...Mike in particular was very helpful

We rented a uhual truck at this location kind of last minute and everyone working there was fantastic. Answered all my questions and made sure the rental was in good shape. Highly recommend!

Staff was nice. Parking is an issue. Lol

Place is clean and safe! Pay attention to the customers needs. Staff regularly checks integrity of your locking process to ensure the safe keeping of your belongings. If they find that you did not lock your unit appropriately, they contact you directly to notify you. They have helped me twice in my 2 years there and I greatly appreciated it.

Nice clean storage area with large parking area for RVs.

Owner was extremely friendly, he got me a storage unit in a very short time and was very helpful and accommodating. Even better, their prices are 10-20% cheaper than other places, and the property is very secure, updated, safe and easy to navigate. I got a fixed two year rate (other places might try to raise your rate over time) and a really huge storage unit for a low monthly rate, with no deposit! The fantastic service made my moving experience so much easier! Highly recommended!

You could not ask for a better worker than Mike he goes above and beyond with customer service!

The staff is here is SO friendly and helpful. I probably called 3 times before going in to get my reservation and they answered every question I had promptly and kindly and made my pickup so much faster. I had the pleasure of being taken care of by Michael and Harry both & I would recommend any family/friends to rent from this specific site anytime!Great deals + great customer service = a happy mover!

I needed a place to store my boat and 5x5 at the last minute. I was shown the spaces and it was pouring rain and they still went out and showed me it, with no problem!!!! the place indoor and outdoor are immaculately clean and well lit. I would recommend it to all my friends and family.Thank you ALL for your help.David S

Awesome service, would recommend to a friend

When they dont know how to use their own computer system, and then tell you have an attitude problem. Oh and for fun, they told me to go somewhere else if I didnt like that their system isnt working. (If I didnt need it for business this weekend, I would) Sorry, but if you arent able to use a computer, you cant work in a business that uses them. 70+ or not, this is what the job requires. And being completely rude and obtuse doesnt help. Oh and for fun, tried to charge me $24 a day for insurance when it is $8 per day on the app. And even more fun, being told they dont care that they are a uhaul dealer, because they arent uhaul.

Steer clear of this place if you are looking for an honestly managed storage facility. I signed a month to month lease with this facility to store my boat at until a marina slip became available. I made my monthly payment via the online portal as I was flying out of the state and hours later I had friends of mine go to the storage unit to take my boat to a service center. When my friends entered the facility, the manager, Mike, approached them in a very hateful manner and demanded payment saying that their friends didnt make their payment on time and unless they paid it, they couldnt take the boat although I had already made the payment earlier that day. So my friends paid the $100 payment for the 25 ft uncovered parking space to retrieve the boat therefore submitting two payments for one month to the facility. When I called the manager to ask for a refund and that we were going to cancel the space since we got a marina slip, he said that the second payment would apply toward the next month and that they do not give refunds. Although it was this mans fault doe double charging us, he said online payments are non refundable as stated in the terms agreed to when submitting the online payment. As I agreed, the transaction that my friends made at the store is certainly refundable on the credit card machine he used but he told me he wired it so he wouldnt be able to give anyone refunds. I asked to speak with the owner and he said that our money was not important enough to pick up the phone and call the owner, that he would have a meeting with the owner at the end of the month and possibly bring it up.I have managed a small business for 6 years and know that if the management accidentally double charges a customer, it is the right of service to refund their money. This manager told me he will NOT refund either of my payments and I should be happy if he decides to mention it to the owner a month after the payments were made. DO NOT DO BUSINESS WITH THIS TERRIBLY MANAGED FACILITY, they are not customer oriented and will take your money.

Clean and convenient! Helen is super helpful and very efficient!

Will not return. The manager there reprimanded his employee in front of me and even talked about a customer once I left. The customer service lacks heavily. The truck I received was unmarked and unfortunately got towed. Uhaul did nothing to help, even though I proved it was wrongfully towed. They still proceeded to charge me and even double charged me a few weeks after the incident. After the regional gave me a credit. Their a scam. Go somewhere where you have confidence they won’t play games regardless.

Friendly attendant who helped me to find the correct location of where my reservation was booked at.

I’ve been there as a storage unit customer for over 2 years! And have been very happy with everything there, especially the fact that the facility seems to be kept in great condition and cleanliness and service! Ty.

All of the staff are extremely courteous and helpful with both self storage and moving truck rental needs. The facility is clean, secure, and their prices are very reasonable. Overall, a very good value.

Only did the Uhaul return. The customer service was great. Was a gentleman. Was very understanding of the situation of the Uhaul issues.

Have used Whitney 19 for storage for about 1 year. Clean, secure and reasonably priced for a storage that has air conditioning.

Excellent customer service! Great U Haul dealer, would highly recommend!

Easy access and fair rates. Been storing our belongings and supplies here for 7 years

Large facility, friendly staff, know their business.

DO NOT USE THEM FOR YOUR STORAGE NEEDS! CUSTOMER SERVICE IS TERRIBLE

Great storage units

Customer service is terrible and the people in the office are rude. They also do not prorate even after using for a couple days after the next billing cycle.

Great clean location...

Great people and great storage

Work related - No Comment

AWESOMENESS

Nice staff

Not so good

Very helpful, courteous and knowledgeable