I am more than happy with how our installation went for our new windows. It was a 2-day install with a 1 man crew. A very respectful and knowledgeable guy. You could tell that he truly cared about his job. He kept me in the loop throughout the entire process and made sure I was satisfied with how it was going. He went above and beyond. I really do appreciate the attention to detail in the finishing touches for the windows as well. And the thorough clean up was much appreciated. My house looks absolutely amazing! I’m so happy we went with Universal Windows. The wait time was about 4 months for install, and it was well worth it. Can’t wait for a warm and cozy house this winter!

Kyle and Brandon came out to install the windows. They were very professional and went above and beyond to make sure we were happy. I would HIGHLY recommend them!!! Very happy with our new windows. Thank you!!

We live near Ronald Reagan Cross County highway and what we have noticed since our windows installation is how quiet inside our house is now. Over 20 plus years we got used to the noise from the highway, but we barely hear it now. We love our new windows. We should have done this years ago.

The salesperson was very professional and easy to work with. Installation went very smooth. The installer was friendly and did a great job.

My 2 windows and 2 sliding glass doors were installed 10 months ago. Everyday I enjoy looking out the the clear bright spaces and appreciate their beauty.Installation was done by a very experienced professional who knew what he was doing. He knew so much about his trade.Thank you, Universal Window!Joyce

Universal Windows gave a us a good price and were very professional on the install. The Windows are a good quality, we would use them again.

Man what can I say... Respectful efficient knowledgeable tidy friendly fast the equivalent of a master magicians. Oh I just cant say enough Dan if I may use your first name your Team/ company is just the best quality quality and Im just the tenant. Just so you KNOW Man I love those windows!

Universal installed 14 windows. The salesperson was knowledgeable and professional and the installers were excellent, some of the best workers I have experienced. The price was fair and the windows are great. I am happy to recommend Universal to anyone looking to replace windows.I had new gutters put on with gutter guards after the window replacement. Same excellent salesperson and another highly trained professional crew. Not one bit of debris left on either job. Highly recommend !!!!

Everything about my experience with Universal Windows was just fantastic. Amazing professional and knowledgeable sales and customer service teams; fair price; really great product; and quick and perfect installation. I had them replace all of the windows in my home (about 8) and two sliding patio doors, and it has massively improved the comfort of my home. I highly recommend Universal Windows.

Great quality. Did our front doors with storm doors. Timing was it due to covid-19 but they were upfront about the challenges. Doors look great, work great and are exactly what we had in mind.

My doors were delivered in excellent condition and amazing quality. They were installed as promised in one day .The installers were very professional and courteous. A great Co to deal with. Thank you Universal windows direct...The Masons

The installers did an excellent job!!! They cleaned everything up and left my home spotless!!! I love my new windows!!! They look wonderful and are very easy to use!!! And the installers were very nice!!! I

New windows were needed so badly in our 1963 home. Although we had to wait several weeks for installation (due to covid issues), we are SO happy with the installation and the already lower electric bill. Our installer was efficient, professional and kept his assistant on task.

The installation crew was excellent. Very professional and hardworking. The worked so well together. We enjoyed having them in our home. Our sales rep was also very professional and helpful with the buying process.I would definitely recommend this company .

Recently had windows installed, love them and well worth the cost. The installers name was Kyle. He was punctual, professional and friendly. He made sure everything was clean prior to leaving. I will definitely refer friends and tell them to ask for Kyle

Called to get a very rough estimate of installing a standard patio door. Woman who answered the phone wasnt very helpful. She said the company will ONLY come out to give a price. I told her that would be next if your doors fell in my budget range. She said again that they dont give rough prices over the phone. I feel this can be done w a standard door. Nonetheless they lost me as a customer.

Everyone from the salesman to the installers were very pleasant and a joy to work with. Got 15 windows replaced in one day. Im totally satisfied with the windows.

I had researched companies for window replacement in my home and chose 5 to receive estimates from. I called and scheduled a estimate with Universal. The day before I received a confirmation call to confirm my appointment. When this scheduler confirmed he stated that he would see me and my husband for the appointment. I clarified that it would just be me meeting with them, making a decision, scheduling replacement and paying for this service. They refused to meet with me unless my husband also was there. It is hard for me to believe that a company would establish a business on the premise that the homeowner is not intelligent enough and does not communicate well enough in order to make a decision for their home with a partner EVEN if the said partner hasnt met with them. That is not for them to really decide. They did not show up for the estimate, AS DISCUSSED WITH THE HUSBAND I would have turned them away at the door if they had. I did call and complained to the individual who answered the phone and also mentioned that I did not mention a husband, and she informed me that through public records they check out the homeowner and find out who the owner(s) are and that is how they know if there is a spouse.

I replaced 6 windows in our family room which included 2 picture windows and 4 trapezoid windows. They are beautiful and make the whole room pop. Thank you for a job well done.

Met with Rob Webb for free in home window consultation. Very informative and answered all of our many questions. Had three estimates and decided to go with Universal Windows Direct based on quality of window and warranty. Price was very competitive. Signed contract on Monday and just two days later already scheduled window measure. So far, very happy with the decision to go with this company. Will update this review after install but have a feeling it will be go very smoothly.

The windows and service were both excellent and the cost was a nice surprise, thank you for the quick install, Im very satisfied with my windows five stars all the way around.

I love my new windows! They did a great job.

I love my new windows! What a huge difference it has made to the aesthetics of my house. Everyone keeps complimenting it. I ordered basement windows once I saw the results.Since I posted my review, my basement windows have been installed. This company goes above and beyond in every way. I am so pleased with the end result.

The woman sales rep was very knowledgeable and great personality. The installation went good and the man worked alone. Very happy with my windows and patio door. I feel very safe and they look fantastic

Salesperson did a good job and got the best price for what we needed. Installer did a great job and cleaned up the messes. One latch wasn’t working properly- installer called service and they were at the house the next day!Good windows, does decrease outside noises quite a bit. So far, happy with them !

Sales pitch was long and painful, but we got a quality window for a good price. Installation was quick and very well done. We are very happy with our new custom window.

The windows are great and the installer, Kyle, was amazing! Very efficient!

Great experience. Professional company and excellent product. We have had the new windows in for 2 weeks and are already scheduling to put in more. The improvements in clarity, noise reduction, and heat retention are significant.

Really loved the way my wife and I were treated throughout the whole process. We found out about Universal Windows Direct when we attended the Home and Garden Show in Cincinnati and we asked a few questions about their products and Rob was able to do some demonstrations on their Awesome windows and also showed us their Siding which we were very excited about. We set up an appointment with them and they came to our home and once again did a fabulous job selling their product which in my opinion sells itself once you see the product up close and personal. We went back and forth a few times discussing all the options and pricing And finally made a decision to do business and I must say we are thrilled with the outcome. We replaced all the windows, siding and doors and we are once again inLove with our home. Jeff and the installers were fantastic and went above and beyond our expectations during the install. They were very professional and were more than happy to answer any questions and help with any concerns my wife and I had. I would 100% recommend them and do business with them again in the future.Dennis & Jackie

I guess in this review Ill start by saying I was not pressured whatsoever by the person that told me about universal windows. That was nice to begin with. The company treated me very fairly - above and beyond.They measured my old windows and a few weeks later they were built and installed. The crew that installed them were professional and very kind. They cleaned up every Speck of dirt and dust and washed all the windows before they left. I would highly recommend them to anyone looking for new windows.

Windows were installed. One of front windows has scratches on it. There were materials left behind after the crew left that were on my deck. It was a careless act. So far other than those issues. The windows appear to be working well.

Great job! Timely. Took great care of my home. Highly recommend.

We had windows installed Friday. Our installer Kyle was one of the hardest workers, I’ve had the pleasure of meeting. We will definitely recommend you to our friends and family.

I was very impressed with the installation of my windows. It was a great experience and I am so so happy with with my new windows.

Great peopleVery efficient and pleasant to work with

Very detailed with all explanations during buying process. After windows were installed and I experienced a problem someone was sent out immediately to assess. He shared the problem with the owner who contacted me and came out himself. They did everything they could to make sure I was satisfied and ensured me if I were ever to experience another problem it would also be taken care of promptly.

What can I say...I LOVE MY NEW WINDOWS AND DOORS!! Thank you Universal Windows Direct! My new front entry door is beautiful and the compliments just keep coming from neighbors, friends and family!Professional staff - no pressure sales, all questions answered during presentation, clean installation, friendly staff from beginning to end...sales, scheduling, installation and follow-up.Quality product - quiet and cooler / energy efficient (can no longer hear wind whistling, rain, trains, or howling coyotes), and easy to clean (I can finally clean the outside of my second story windows from inside the house)Prompt - my product arrived sooner than expected!I had an excelent experience doing business with UWD, and you will too! Highly Recommended! Definitely a 5-Star Plus business!

I had a new roof and all new windows installed by UWD. I had a few issues one of which was a mistake made by the salesman who no longer works there and the owner was very quick to come out and address the concerns. I was impressed at the speed in which they came back to fix the issues and by the fact that they did not hesitate or try to downplay the problems I saw. The quality of the windows are incredible and to my knowledge all of their prices are on par with other companies selling similar products.

Great company all the way around!

They were great, my windows are awesome. They were very nice and very professional. I would recommend them to everyone. I am very happy.

They were able to work with us to get us exactly what we wanted. Everyone was kind and helpful.The new front door with matching custom side window was exactly what we wanted. It looks perfect!

Great sales person. Great installation crew

We had Universal Windows Direct of Southeaster Ohio (UWD) replace all of our windows, this summer. They did a great job. Our old windows were original to the house and we had seal issues and draft issues. UWD were able to get the job done in one day and did a nice job of installing and cleaning up afterwards. The windows are super easy to clean and look great. I cant wait to see what our energy savings will be this winter now that the drafts are gone. Great job UWD!

Universal Windows Direct did an outstanding Job.From beginning to the end they were very professional, curtious and on time.I originally contacted them via internet and they came with an immediate response.David Browndyke was the sales rep.I highly recommend talking to him if possible.He was fair, quick to help and very responsive to every email or call.The installation crew was fast and cutrious.They cleaned up after themselves and left no trash behind.If you have window needs, they are your window company. My over all experience..... AwesomeHighly recommended this company

They were right on time and did a great job installing my new windows

Friendly. Installer very efficient. Did a great job.

Great work! Quality product and professional install!! 100% recommended

I bought from Universal because they are American made products and theyre local. Staff funny and friendly.

Great service!

Im am so happy that we chose these guys. Very respectful hard working crew. They cleaned up like I would have. The roof and gutters look amazing. Thank you so much Universal Windows Direct of Cincinnati. Got in here and got the job done and we couldnt be happier. I will definitely recommend to anyone I know that needs work like this done.

Did an awesome job

Team is very professional, quality product. Close attention to detail.

We worked with Rob Bell at Universal Windows Direct to get some additional insulation in our attic. I would very highly recommend them, and Rob especially, as we had a great experience. Rob came out to provide us an estimate, and sat down with us to explain exactly what work needed to be done in an easy to understand way - he definitely earned our trust. No other estimate we had received came with this level of attention to detail.On installation day, Rob and his guys were on time, and did a great job prepping the house so that they didnt make a mess. They once again took time to share with us what work would be done, and upon completion they made sure it all met with our approval before they packed up. I am very happy with Universal Windows Direct and would recommended them to friends and family!

Love the team at UWD. Great work!

Made an appointment for them to come out and give me an estimate. Adjusted my client meetings to make it work for their schedule. They called me the afternoon of the appointment to cancel saying they wouldnt come out unless both homeowners were going to be available, a fact I communicated would be improbable during my initial phone call. Absolute waste of my time

We scheduled an appointment for a quote at the Cincinnati Home and Garden Show, the day prior to our appointment it was confirmed. The salesman came to the house and said without my wife at the house he would not measure or quote our replacement windows based on management policy. This was never told to us prior when scheduling at the show or when confirming the appointment. This is nothing more than a high pressure sales technique to sell. We have contacted other replacement window companies that do not require all parties at the time of “sale” Avoid!

Siding installed Feb 2016. Huge spring storms, water spots formed on my dinning room ceiling, 1st floor. I thought WTH??? Turns out installers did not caulk/seal any joints. Joints are exceptionally wide to boot. Cost me another $700 to have someone come out and seal it properly. Hung back patio light upside down and never re-connected flood lights. Shabby.

Terrible customer service after the fact. I had siding work done, looked great, a couple weeks later I noticed a piece missing. I have tried for weeks to get someone out to fix it. In the mean time I have had 2 sales calls wanting to upsell more repairs, yet nobody will return my calls to repair the missing siding. I do NOT recommend this company at all. CROOKS

Always a great experience

Don’t expect a quote without your husband or wife present. Maybe it was a sales tactic, but it stings like an old school mindset if you are a lady. As a salesperson myself, I know that there is no need for that kind of practice if you have a good product and fair price.

Amazing Windows! They have amazing sales reps and noone beats their window.

The windows are amazing and the service is unlike anything I’ve seen from any other home improvement company

Great product! Great price! Even better service!

They did a great job! I would highly recommend them to all my friends and family.

I had some minor adjustments and the response was great! Under previous ownership prior to 2017 it was a nightmare for support. Current work very professional!!!

Talked to multiple people the dont delay messages and always mosyly goes to voicemail. They never call back and to make matters worse they hang up on you when you ask them a simple question!!!

Great Company

Had windows put in they did not finish the job had tore screen did not finish the caulking i have to call them they installed the windows in Sept still having issues i call they say were get to it they never did i have called several times i dont know what to do

Amazing