I went to this Shoe Carnival to buy a pair of sandals after my husband told me it even existed--I had no idea we had a dedicated shoe store in Western Hills. The parking lot was clean and so was the store (although the clearance sections in the back were a little chaotic). I would have liked a wider selection--so much of the store is taken up by name brand tennis shoes, which leaves little else for sandals, heels, boots, etc. I found a pair that would do, but they were so expensive ($35 on clearance for a flat, leatherless sandal). I tried to find other options but sandals arent the most attractive shoe and some of them were even more (around $50 on clearance).I decided on the $35 pair because I really needed them and have struggled to find anything else for weeks. My husband checked out mens shoes, but they were all too expensive to consider for now (all $55+). Our cashier, Lindsey, didnt greet us at first (I greeted her), but she ended up being friendly so it seems shes just shy. She did catch that my shoes were two different sizes, and then they had three employees searching the store for the matching shoe in my size (found it in the back). Im grateful for their search!Overall, I went here because I had tried everywhere else. While I did leave with a pair of sandals, Im not completely satisfied because Im anxious about them lasting me a few years to justify the (clearance!) price. It has been about ten years since I last bought a shoe like this, so perhaps its just inflation. Nevertheless, it was a so-so experience.

I purchased a pair of Emeril Legassi work shoes for my new job at shoe carnival.After one and a half weeks of wear the sole became separated from the shoe.I did not keep the box and could not find a receipt. I figured like most modern stores they could look up the purchase on my credit card.Come to find out they are not that modern.The lady told me I am out of luck.So keep your receipts if you shop at this store that sells low quality foot wear. In fact just go somewhere else.

This place is a joke. The workers are rude and have 0 personally skills. I was bothering them to ask a question about a shoe. Will NEVER step foot back in this joke of store. DSW is way better and I will drive to spend the money at a better store.

Over priced, cheap cloth top shoes.... not worth the price.... not very organized....

I was happy with both of my purchases at this location! Size 12 vans tend to be hard to find

Buy one and get one half price 😎 the only thing that the store was such a mess shoes was everywhere in the wrong Isles on the floor it was like a tornado hit it I understand that people was in a rush do to kids going back to school but come on 😒🤦‍♀️

Ashley was fantastic. I was trying to find shoes for my grandson in which his inserts/braces would fit. She was a champ helping me look for shoes that may work. Sadly we couldnt find any.

Nice selection of average sizes

We always said this place is but we come back

Huge selection of shoes. the lady working the floor stocking shelves was incredibly rude. I asked for the mate of the shoe I was getting and she was completely bothered that I even asked her a question. after asking where to find the mate she throws her hand on her hip starts to roll her eyes tells me theyll get it for you up front as if I was supposed to automatically know this. I get to the front to check out no one greets me no one says hello Im just standing there. the one employee then points to the counter and says just put it up there. I probably will not be back to this store location.

Ill be back! Great prices!

Very good

The customer service was very poor. I was with a lady who had just had a medical boot removed and was very excited to get into regular shoes. When I asked where we could find footies for her to try on shoes I was directed to the front of the store. Ok, not knowing better thats where I went. The next question concerned a chair for her to sit to try shoes on. Instead of directing us to a chair the person actually pointed her finger and told us they were somewhere over there. Wow! Worse customer service ever. After paying for the shoes I decided to let the cashier know about the poor service. She shrugged her shoulders and said the person who treated us so poorly was the manager. I do not know the name of the manager but she was heavyset woman.

Robert WAS AWESOME he was very helpful last night HE helped my son in law get 2 pairs of work boots and we came back and got 4 PAIRS of School Shoes and 2 lunch boxes very good quality and great sale...I WILL be back to get ME some BOBS NEXT paycheck. Thanks Robert great job

Shoe carnival is great! I highly recommend it. Great shoes for church and school. And many more occasions! Love Shoe Carnival.Stay calm and visit Shoe Carnival

Great place for shoes

Poor costumer service. I asked for the mate of a pair of shoes and the lady rolled her eyes at me. Ok, thought maybe she was having a bad day and let it go. The cashier that checked me out was annoyed that she had to wave me over to the counter twice instead of using her words and calling me over. She was super rude to the lady behind me bc she paid in cash. I debating on returning the shoes I bought, but I already spent so much time in there.

A good selection of styles and sizes. We took advantage of the bogo50 percent off. Helpful sales staff.

Always our first stop for shoe shopping. Would give 5 stars but the music is ALWAYS obnoxious and way too loud! Also, we often have a hard time finding shoes in the sizes we need. The rewards program is pretty good, usually offer good coupons. The staff is always helpful.

I had to return a pair of shoes. No problems with exchange. Found out I have cash rewards. Applied it to my purchase.Thanks Shoe Carnival.

I love this place in all the deals they have.

I went around 6 or 7 pm. then a worker starting saying that my kids were touching stuff, and moving stuff around, but they werent. He said if they dont stop, they will kick me out. Like what kind of worker does that?Know I know Im never going back there.

Never going back to this location again!!! As I was cashing out some frickin rude as color dude with glasses and bald was trying to joke around with me (I dont take jokes to well so watch what you say cause you dont know me) and then almost shorted me my change like seriously he needs to be fired! First of all hire people that has nice customer service skills/friendly and most important hire someone that knows how to do math!!!

Lots of shoes but I wish they would turn down the music some. I cant wait to get out.

Bravo Anthony. With just one minute until the store closed, he was friendly and courteous. He answered all my questions, and completely fulfilled my request. Well done,

Store was great parking lot had more trash than Ive ever seen.

Large selections of mens shoes since Im a man thats all I can comment on decently priced helpful staff always enjoyed going there

Great selection. Amazing sales. Super friendly staff. Great place to shop.

I love this location excellent customer service, clean, neat can find exactly what your looking for. Will forever drive all the way on the west for it

Always have great shoes but need more sizes in womans 9 1/2 customer service was fair they seem to wanna get away with helping customers every time I asked a question it was well thats all we have...he never went to look in the back for nothing. Lazy customer service but great shoes for a great price.

Clean store, well organized. Great selection.

This is a great shoe store. They have a huge variety of brands from Nike to Bearpaws boots. The store is always clean and organized. They have a nice selection of childrens shoes also. Especially love when there is a Bogo 1/2 off second pair. Friendly staff as well. Shoe carnival is the store to get the family their shoes!

Fun atmosphere. Have to go when they are having sales. That is the only way to really get a good deal.

Always my go to store for comfortable shoes and some times for style depending on whats available.

Clean store and staff is very helpful

I love the quality and buy one get 1/2 off deal. the managers are very friendly.

They have great deals and I always love the shoes I get here!

Very nice and well developed. I knocked off a star only because it could have a better variety but has great technology.

Shoes are overpriced. If you care about brand name shoes you will probably like this place, but if all you care about is how your shoes look and fit, you will probably want to go elsewhere. They boast a large selection of kids shoes but most of them are name brand. If your kid cares more about what cartoon character is on their shoes than what company made them, this store is not for you.

ALWAYS love to go shoe shopping at this particular location.. Employees are very nice.

Decent amount of choices here and priced to be competitive! Great store for someone on a budget.

I love the wide variety of all kinds of shoes they carry. But customer service was lacking, did not one person asked if I needed assistance or help me with several boxes of shoes I was carrying.

Best time to shop is when its buy one get one 1/2 off

Always buy shoes there every yeat.They have a.great selection.And its the best prices.

Had much to choose from,but came out with these for me and my daughter!!!

Love all there SHOES great prices

Shoe Carnival has been at Glenway Crossing since its opening. Exceptionaly friendly service daily. The stock selection is incredible, and easy to sort through. If your looking for a Bargain on great footwear, Shoe Carnival is a must shopping destination.

There shoes make make my feet hurt

Staff was super friendly. Extra discount on clearance shoes because of 2 different sizes, just wish they were more careful about checking shoes when selling.

Honestly, I like Shoe Carnival, especially their BOGO sales. However, Ive NEVER been able to participate in the sale due to not finding my size in shoes much. Im a womens 11 and my size is a bit hard to find. Although they have tons of stock, it seems everything is under a size 9. Its extremely frustrating.

The two pairs I wanted my size wasnt in stock, and the new balances are WAY over priced. Found same pairs on Amazon Prime for half price.

Got real good prices on gym shoes and other shoes

Great deals! I always find something worth taking advantage of the sales.

Buy one get one half off is a common great deal on shoes there and they do get in real desirable styles that sell like hot cakes. But expensive brands like Timberland they wont honor the bogo deal.

Great place to go when you have kids that need shoes get great quality shoes at a bogo price.

Nice place to get shoes you can afford for name brand shoes.

They had a really good sale today 6 pairs of shoes for under $200

Nice running shoes(Nikes).Diff colors

I can always find my shoe size here especially with the support and comfort that I need considering the amount of time that I spend on my feet.They have a nice selection of shoes as well.Reasonably priced.Will definitely return.

Reasonable prices,helpful staff, and quick friendly check out

Super good boots,shoes and the assistance A-plus

Always helpful.

Great BOGO deal

Great place to buy some decent Kicks at a fair price... Never was one to spend a kings ransom on shoes lol...

Good but hard to find what you need! Needs better organization!

Gotta love the buy one get one half off pricing!

Best place for shoes for the whole family. Buy one get one everyday

Plenty of sales people out on floor if you needed helped. Check out was quick.

Ru paul lookin dude was really rude. Some other worker gave me the second shoe to the pair and there was glue or something on it. Eventually offered a $5 return because of this ? Seriously? He was very rude all together every time i visit... Im done.

Great people cant wait to go back and great shoe seletion

Very organized and well stocked. Staff was friendly and helpful.

I love shoe carnival however my feet dont love shoes anymore I bought a pair of Skechers there I warm about 4 hours they hurt my feet so bad I cant wear them lost the receipt dont know what to do

Plenty of parking space and great deals

They have shoes and sometimes they have sales. You can find a good deal here every now and again.

Lots of shoes, styles, prices not bad. Nice socks.

This store was a complete disaster the day I stopped there . There were literally boxes of opened shoes everywhere that myself and others had to step over to shop. There were only two cashiers on the day before school started. It was a mad house. As usual, they never have my size (9) in styles I like, Sperry, Clark, Rocketdog, Sketchers. So, as usual, I left without buying anything. They need to improve customer service and hire more associates if they want to stay open. We need them to be there...as Westside has limited shoe stores.

Great selection and stuffs always on sale!

Very poor selection if you need size 14 or above. But you should still be able to find a pair.

Nice selection. Staff not very friendly.

Tremendous selection, competitive or better prices.

Endless hours of nice shoes for every lifestyle

50 percent off second pair..... Nice

Love the place. Good deals

Helpful and good sale for what I was after

Always great deals just enough staff but not overwhelming alwYs get deals

Great day, found shoes and got half off 2nd pair

They werent much help

Good selection and deals. Like them.

Always got good selections

Weird sizes in mens shoes. Better prices & selection online

Typical bargain place, some good deals, some not as much.

Love there price and shoes

Extremely overpriced. Not what it used to be for sure.. Extremely slow, rude, negligent staff. Completely ignored us for 10 minutes while it took 4 people to right up the one person in front of us. Horrible customer service. No greeting etc.

With all those shoes I couldnt find any decent womens 6 double wide shoes. But 13 sizes rate 5

Had a buy one get one half off. Great deal for shoes.

Bought 3 pairs of Nikes!! Willy helped me today,nice friendly service.

Even after spending $100 plus dollars, They wouldnt let me or my kid use the restroom he is 4 and I am 7 months pregnant

Nomore buy one get one half off

Good store good prices

Brought many a pair of shoes, me andy husband.