I have used this specialty parts store & installation shop for many decades now. Bill & his staff are very knowledgeable & helpful. Recently, I was in the market for a suspension modification on my Hummer H2. My Hummer has air lift suspension that I wanted to keep. So it requires very special and specific parts. Bills staff went to work on it right away diligently. Within 2 days they had identified the correct parts, quoted a price for those parts, as well as the price and time length for the installation. I have and continue to trust Bill and his staff to tackle any 4 wheel drive project I have.

No one else had ubolts for my truck they helped me find the right ones awesome group of people.Thanks for the help they fit perfectly.

Extremely knowledge and helpful. Great to find stuff you wont find at normal shops.

I was kind of upset with my first time dealing with them. Paid for a smog job and paperwork said Pass went to DMV and waited 2hrs to hear I really didnt pass and went back to the shop and the lady was rude like I made the mistake. Never got my money back because I coupdnt pass so I left.

Quick and courteous service. Call Terry and she will handle everything!

Excellent and friendly service! Got my car smogged here and had vehicles checked out before purchasing them as well. Hands down the best repair shop around!

Made an appointment and was able to get in the same day to get my vehicle smoged. They got me in exactly on time with no hassles. Quick and easy. Great customer service and very friendly people. Would recommend highly

Good folks who stand by their work, that was my experience

Best shop in the area.

Nice knowledgeable people

Been getting my smog check done there for years same people have been there for decades, friendly with great advice.

This is a great place to have your truck or (car) worked on. Teri is awesome, as is, the owner. They have major integrity and we feel fortunate to have been connected to this great service for our trucks!Thank you! 😊

They did a good job on my car. They respect time.

Great little shop very friendly and knowledgeable

Fast service. Reasonable costs. Friendly people. Nice atmosphere.

Great service when I needed timely.

I always get my smogs done here, because the owner is fair, honest, and charges very reasonable prices. Additionally, they get your car done as fast as possible. Im planning on having more work done here in the future. Very recommended!

I live in Austin but bought a 1970 Bronco sight unseen from a private owner in Chico. Before I bought it, I had it taken to Payless 4-Wheel for a complete mechanical check-up to ensure there werent major issues with the vehicle. They identified a few odds and ends that I would need to fix but gave it a clean bill of health. $400 well spent I thought! I bought and had the car shipped to Austin, started it up (it was difficult to start) and drove it to my mechanic to address the issues Payless found. While driving, it dangerously yanked hard to the right when braking at high speed. My mechanic looked over the vehicle and verified both front and back brakes were bad and the back needed new drums, the fuel pressure tested low which he later found a leaking fuel line and bad fuel pump (this was causing the starting issue). He also identified a “tick” in the engine that could be heard when revving. The tick, which Payless completely missed, led to me needing a new engine. We were able to drive the Bronco home but ultimately towed to the engine shop. All in all, I spent well over $4000 for a new engine, the things my mechanic found as well as list of odds and ends (a number of leaks, a loose tie rod and loose u-joint) that Payless identified.I spoke to Bill the owner immediately after learning it would need a new engine along with all the other things Payless had missed. He agreed to reimburse me. He never did, and he hasn’t responded to me since (2 months later).I would do everything in my power to steer clear of these guys. Bill talks a good game- he certainly did with me, but when it comes down to it, I’m living proof that Payless clearly cuts corners and there is no quality to their work. Unless your smart enough to check their work, they will take advantage of you- beware!2 years later and still upset. Found good, reliable, honest shops in Austin and all is well with the Bronco.Thought Id be over this by now but no!

They did a great job putting on a lift on my truck! I have worked with a lot of shops and they are about quality and not quantity. From standing and listening, they gave their honest opinions even if it meant they didnt make the extra cash. I will be returning!

Very knowledgeable staff owners a good old boy

These guys are soo nice and its why I try to keep it local. They fit me in last minute, when I got a call for someone to buy my truck. It didnt pass smog, so they helped me figure out the problem, honestly the whole thing only took 2 hours and I got to sell my truck that night. Thank You, Thank You, I will definitely be back in the future.

Brought my car in to get smog check. They were so quick, friendly and helpful. I would definitely recommend others here.

Fabulous customer service!! They took my vehicle when no one else could. The people there were amazing! 😁 Would highly recommend!

Fair and knowledgeable I enjoy getting my car serviced here

I went in just asking to get my truck smogged and the older lady at the counter was very disrespectful. I misunderstood a question and she immediately got annoyed and treated my friend and I terribly. DO NOT recommend. Definitely never going back in to such a badly run place.

They were very helpful and took care of my problems. A little expensive tho.I would recommend them

I have never had such a positive repair experience! Truly professional and thorough with no run around or hassles. Id recommend them for all your 4x4 needs!

Good customer service. Smog check was pretty fast.

Ok

They were very professional and helpful.

This is one of the worst mechanic shops it town. They are over priced on parts and labor. Their quality of work is poor, and that is if they even do the job in the first place.If you need a smog try another place they will fail your vehicle on a visual inspection and still charge.Would not recommend anyone to go there. Plenty of other options find someone else.

Great place to get your car smoked. Fast service and nice people!

Fast Smog checking and passing

Had my vehicle smogged here, was able to make same day appointment. Employees were friendly and efficient.

The owner is really helpful and took his time to talk to us, even in the middle of repairing a car.

Good cuz they have a second chance smog policy and the smog guy knows his stuff.

I had Payless 4wd work on my Toyota back in the 90s and was glad to see they are still in business. I needed a repair on my 4x4 van while passing through town and they had me on the road with out an apointment. Great service and skill in custom repairs.

Very Friendly and helpful people. Great place for a smog check if you need one.

Went in for a smog check. I have an appointment the day before at 4pm and was able to pick any time for the next day. Smog check was fast! In and out in 20 minutes. Very friendly people.

Best place to get your truck smogged.

They took the time to explain what could be done and what couldnt. I dont have anyone to trust with my car. I always feel like a lamb in a den of tigers. I have been cheated and lied to by so many so-called mechanics. I cringe every time the car lets up. They were up front with me and helped me.

I have never had a bad experience here. They have always been professional and courteous.

The service concierge is worth the price 4 wheel drive vehicle cost is high however old the vehicle gets they will get parts.

Best auto shop in Chico HANDS DONW!The owner(Older looking guy) helped me get thru my smog test and totally saved my day!!!TOTALLY RECOMMENDED!

Good people, competent and quick.

One of the best 4 wheel drive parts stores in Chico California.

Absolutely scammers!! Dont take your vehicle to them!! .. 0 stars

These guys have been great and their work has always been good. I bring all of my cars and my motorhome here.

Great friendly staff. Good service!

Very good service excellent people thoughtfulness

They were a terrific help finding me the parts for my truck I was looking for.

Best Price Great service they are AMAZING!!

I received great service here. Im happy I found this place.

I had a great experience. This shop was just fabulous.

I was treated great. They were on time and very helpful.

Payless 4WD is by far one of the best mechanic shops around. Took my truck to NVD in Yuba City spent $600 on a problem that was fixed Bill and Mark were able to fix the existing problem on a budget. Really great shop with even better service. Would highly recommend to anyone especially for 4WD and suspension work.

Nice on time hard working staff

Good service and great price for smog.

They are awesome down at Payless. 5 stars all the way

Great customer service

I was told by a friend that this was the place to go because they are the most onset. She was right 5 stars

Awesome people.. Smogged done too!

Great people and great service

This place is the best automotive shop to have a vehicle smogged at. I have smogged all my cars and trucks here.

A+ MECHANICS!!!! THANK YOU FOR GETTING MY RUNNER RUNNING ON ALL 4 WHEELS!

1st drilled manifold in history. Outstanding, honest mechanics.

Not very helpful wouldnt even step outside to look at my truck to see what I wanted to do to it hole in the wall of a place very over prices alot of what they have amazon does to and way cheaper no parking

Horrible horrible service. Extremely rude. Walked in and within 3 minutes of talking to the extremely rude old lady at the counter I walked out because of her. There is no reason to treat customers the way she was.

Got a same day appointment for an oil change within a few hours. Paid $44 and was out of there in 30 minutes

Mark & Bill are awesome

Over priced on parts. Rude over then phone when asking about parts.

Nice people and they know what they are talking about

Good shop owner is helpful.

The guy at the front desk was very rude. I will never go their again!

Great place for repairs on a budget

Grouchy old man very poor service

I trust smogtech

They were patient when they repaired the smog problem my car had.

Horrible service and the person working was incredibly rude to me when I was trying to get a smog.

The owner is a crook. He charged me 3 hours labor for a diagnosis and repair that took 5 minutes. I will never go here again and suggest you dont either.

Great people

Prompt, responsive service

Very good service

My salesman Jason was a professional.

Nice