Total Wireless is a TOTAL SCAM. I tried two different Total Wireless phones (Samsung S7 and Iphone 6s Plus) and neither of them would work properly or activate right with the card that I bought. They did not offer any support for this and Total Wireless did not provide help after 7 calls and 3 online chats. They are very rude to their customers and will hang up the phone on you, ignore you, and waste all of your time acquiring information that they know nothing how to do with. Their customer support office is based out of the Philippines and it is very difficult for American customers to understand anything they say. I tried to get a 50 dollar refund for the plan that I paid but they told me that they would not give the refund. I told them that I should not have to pay for something that does not work on their own phone with their name on it. I then asked the manager on the phone so are you telling me that you expect me to pay 50 dollars for a product that does not work? She said, Yes, that is correct. Dont even look at them at the store, they are a rip off and a huge joke!

Terrible customer service!!!! the guy has his own personal phone number as the phone store. Asked to get help getting my pin and couldnt help. Store opens whenever they want, NO HELP what so ever.

Sales lady Corina was very helpful and did everything possible to help with my phone problem.

Fast service

What

The owner is desatentisimo.y very mediocre service.