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NAPA Auto Parts - Genuine Parts Company
2530 Redwater, Burley Ridge Ln, Chester, VA 23831, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Al
Review №1

Extremely friendly helpful had a great part select great place to get Auto Parts

J
Review №2

This is my local Napa... great staff and always a good experience... they get me what I need every time

Em
Review №3

Love Sephora great for makeup and skincare.

Ma
Review №4

Staff is always super nice here and very knowledgeable. Especially the girl from Maine..

Th
Review №5

Best place in town for parts thanks guys!!

Ma
Review №6

Cant give 0 stars

De
Review №7

Store is kind of hidden but when you get there its stocked very well with great prices

Ja
Review №8

Great place. Guys help and go out there way to do so. 5*s

Ch
Review №9

If you need a lawn mower belt, check here first! Quick and easy.

Ma
Review №10

Good service

Ma
Review №11

Helpful and friendly. Willing to go the extra mile.

Ba
Review №12

They make sure you get what you need to solve your vehicle problems, you can count on the quality service and parts!!!

Da
Review №13

Good people work there

Ma
Review №14

I found everything I need to replace the fuel filters on my Freightliner Columbia 2004

Ch
Review №15

I went in today, purchased a replacement starter for my f150. Showed my receipt to clerk for a starter I had bought in the past, and explained that I would bring my old failed starter back after i had swapped it out for new one.When I returned few hours later, expecting to process a credit as I had been told earlier, different clerk told me i had to come back when mgr was present as new starter part number has ONE additional preceeding number, even though she admitted she knew it was same part. She said no one in store had authority to override DIFFERENT part number, other than mgr.!!!This experience causes me serious concern for level of customer service, for such a SIMPLE PROCESS!!!I WILL HAVE TO GREATLY PAUSE in the future when i need auto parts and decide to shop in this area. There are 4 competitors within 1/2 mile of this store.

Je
Review №16

Great place to buy auto parts and more!!!!

Kr
Review №17

Always nice here. Staff is knowledgeable and friendly.

Ed
Review №18

This is another military friendly business with really fast and friendly staff.I went in to find a specialized type of spray paint and after shopping NAPA for 40 years and getting a military discount,I decided to check this location & do a review.I spotted this store from across the highway as I was leaving another business and it was a straight shot across through the traffic light.The parking lot was empty and a delivery vehicle was leaving as I entered.within a couple of minutes of entering the store,friendly store employee Gregory greeted me & said that he would be right with me.within 5 minutes Gregory had located the product that I wanted & I was checking out with my military discount,a happy customer! I recommend this business to all of our military families!

Gl
Review №19

A couple years ago I hated this place. Unfriendly, unhelpful staff. Never in a hurry to do anything. The kind of place that makes you miserable for having gone there. Much improved and I will be back.

Ok
Review №20

They consistently tell you when ordering parts that it will be in at a certain time. When you show up to get the parts they may be there maybe not. They look all over the store like it was an Easter egg hunt only to tell you that it isnt there. They dont seem to be very considerate of their customers time. This trip I have been there twice and still dont have the parts I ordered.

ed
Review №21

Great!!! The new store was open just the right time, just the right prices to finish my repair.

Ri
Review №22

Very poor customer service, I realize today is a holiday but when asked about something to point and say over there, in order to finish a conversation with another employee really wont be back to any Napa locations.

JJ
Review №23

I called this place ask for a loan a tool guy tell me its in stock drive 20 min there just to find out its not in stock so he tell me that he will have it there in 2hr (430) it would be there here it is 2 pm the next day and still nothing will never go back to this place again ill pay double at auto zone before i go here

Sa
Review №24

Staff are very friendly, and very helpful

Ke
Review №25

Always good! As long as you know what your e looking for. Theyre part counter people not miracle workers!

Th
Review №26

Parts guys that know what you are looking for and quality parts at better prices than those other cut rate parts stores.

Ke
Review №27

I wish I had the option for ZERO stars. Every time I visit that store the employees consistently ignore me and other customers. The past three times Ive been there the employees have been rude and openly sarcastic. Claiming to have NEVER heard of NAPA products that I have bought there in the past. The last time I was there an employee by the name of GREGORY had several sarcastic and smart remarks when I was trying to get a core charge for a previously bought item. He refused to look up the item saying he didnt get paid to look up transactions . He was OPENLY HOSTAL at one point. When I got home I called back and the assistant manager was able to find the transaction in about one minute in the computer. His total lack of customer service and BAD attitude cost me a trip to the store and a waisted hour of my time. I WILL NEVER RETURN TO THAT STORE AND I WILL TELL EVERYONE I KNOW what a lousy excuse for a NAPA store that rat hole is.

C.
Review №28

Higher than average prices on just about everything, but they are the only place I can find Akebono brakes (which are the best). Customer service is hit and miss depending on who is there.

Ch
Review №29

Auto Parts Auto Parts Auto Parts. You know they will have it because service stations and mechanics cal them when they need something fast and in a jiffy

Sw
Review №30

Always very helpful and usually have the part I need.

Ge
Review №31

Went there nir exactly knowing which product to buy, they were great in helping me pick the correct item.

Ha
Review №32

Fast and friendly parts service. Discount for advanced ordering and veterans.

Br
Review №33

I find some of the parts more expensive but I have never had to return parts because of poor quality or fit issues.

Br
Review №34

Highest quality parts in the area, excellent staff

Pa
Review №35

Nothing like Napa know how!

Da
Review №36

They have 5he parts you need

Ma
Review №37

Very helpful

To
Review №38

In and out fast, recommend greg to anyone

Ma
Review №39

Always helpful

Te
Review №40

Typical NAPA parts&prices, clerk doesnt always pay attention.

Fr
Review №41

A lot of parts

Fr
Review №42

The service was very fast and friendly and they had all the answers to my questions!

Ty
Review №43

Very helpful

Pe
Review №44

Very helpful.

Da
Review №45

Service was awesome

Ch
Review №46

Quick, knowledgeable and friendly service.

Ti
Review №47

My go to

An
Review №48

Staff arent knowledgeable at all.

Br
Review №49

Did not have parts

Vi
Review №50

Poor Service

Ra
Review №51

Quality parts

Information
3 Photos
51 Comments
4.1 Rating
  • Address:2530 Redwater, Burley Ridge Ln, Chester, VA 23831, United States
  • Site:https://napaonline.com/stores/va/chester/2530-redwater-ridge-rd?cid=pl_yext_gpc_GenuinePartsCompany_26803
  • Phone:+1 804-425-8200
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:7AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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