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Advanced Collision
1440 Gunbarrel Rd, Chattanooga, TN 37421, United States
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Advanced Collision
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Jo
Review №1

Very helpful with estimates and their work is better than the dealership.

Ja
Review №2

I cant believe how fast my truck was fixed! Took my truck on Monday, got it back on Wednesday morning. Debra was so helpful! They did an amazing job.

Ri
Review №3

Good place for any collision repairs.

On
Review №4

After my car was damaged by the Easter tornado, we took it to Advanced Collision for repair. They had it for three weeks and got it back to me right on time! My beautiful car looks brand new! They even cleaned the inside and made it smell nice. Its absolutely perfect. Thank you, guys! Words cant describe how appreciative I feel.

Li
Review №5

Took my car in for repairs for a pretty good dent on the back of it. The people at the front desk were super friendly, kind, and welcoming! They did a wonderful job and got my car looking as good as new and the keys back in my hands in just two days! Love that they also provided a courtesy car wash as well so your car is extra clean when you get it back. I definitely recommend Advanced Collision! They make a process which can often be a burden super smooth.

Ad
Review №6

I had a very positive experience with Advanced Collision. I was able to be picked up by a car rental service and drop the rental off there when my car was complete. Customer service is excellent. They worked with my insurance company to get my car fixed. They communicated when to drop off and pick up my car. And the work on the car itself was perfect. And Im a perfectionist. So thank you all for a great job.

Ta
Review №7

Always very easy to deal with these guys. Their work is excellent. They even fixed a scratch that I didn’t even mention and my car wasn’t there for. No extra charge. Then they washed and vacuumed my car. No extra charge. Amazing.

da
Review №8

Thank you Brent Morris and your crew. I am so pleased with the repairs on my car from my recent auto accident. The car looks 100% brand new again.I highly recommend this auto repair body shopVery professional

Jo
Review №9

Wow, first class operation. They text you all through the process so you know the status of your car. Highly recommend them!

Mi
Review №10

Super not satisfied with the work. They got the job done but did not pay attention to the small details. After I got the car back the head lights were messed up and the bumper was not even. Also for the second fix I was quoted 2 to 3 hours and that changed to all day work. Its just annoying. I dont know why they rushed the car out in the first place . I may be over looking issues but it would have been nice for these to have been explained to me.

An
Review №11

Very prompt with quote and appointment

Sc
Review №12

Great service. Work seemed fine, I dont know enough to judge that. But I can rate the customer service. Marty was excellent. I had an issue with payment completely no fault of Advanced Collision. Marty bent over backwards to get it all worked out. Between email and follow up phone calls his communication was amazing. Hope I never have need of body and paint work again but if I do I will be going here!

An
Review №13

Love the customer service here.

Ti
Review №14

Justin and the guys at advanced collision really came through with the repairs to my truck. The color match on the paint job was perfect. I had a custom built storage system that they rebuilt was re-assembling the truck and also upgraded me to a bullet liner on it. I had custom vinyl decals on the rear fenders and they had new ones printed and cut for me exactly like the decals thaf were there. That impressed me. Another great feature was the text message update system they have. I received personalized updates via text throughout the entire process. 5 stars because that is the most they will let me give. Great job guys.

Ca
Review №15

These guys made getting my car fixed a breeze. My car looked great when I got it back. I was even able to drop my rental car off with them, and I didnt have to drive the rental back to Hertz myself and then get a ride to the body shop. I highly recommend Advanced Collision if you want quality customer service, body repair, and updates about your vehicle during the repair process.

El
Review №16

Replaced the rear bumper on my Cadillac srx. Did a perfect job in a timely manner.

Be
Review №17

Professionals in every way, kind, courteous service! Heres the place to go for all insurance auto repairs. They even will quote you a price for other repairs as well! Wish wed found them years ago! Just blessed!

Am
Review №18

The customer service was impeccable. Very knowledgeable and friendly. Definately recommend!

Ja
Review №19

Ill never come back to that place

Al
Review №20

They took my bumper off and didnt put the taillight on. Plus those guys have a very strong attitude towards customers. Ill never go back again. Not friendly at all.

Mi
Review №21

So far, these guys are on it.. They send texts to give you an estimate time frame and progress of your car... ❤❤❤❤

Co
Review №22

These guys know what theyre doing, hands down. Had to repair my car twice and went to them both times. They did not disappoint.

Mi
Review №23

Fantastic place. Great work and ready when promised. They also send text as the work progresses.

Ru
Review №24

Advanced Repaired my car and it broke down with the same overheating issue the next day, which caused me to get in ANOTHER accident. Instead of taking ownership or even considering they were at fault, they have disparaged my character saying I was trying to scam them. This his been an absolute nightmare of an experience.

Fr
Review №25

Didnt use services, but they were honest and very pleasant. I didnt use the service due to a time constraint

De
Review №26

Fast, courteous, and does a great job. Good communication.

Sa
Review №27

Grst group of people, they do excellent work. I wont go anywhere else.

Mi
Review №28

He called me and I explained my situation he was not nice at all! I did not use there service any further!

Ra
Review №29

Great place for a vehicle repair

Pa
Review №30

Great job & efficient and fast

sh
Review №31

Justin is a bad excuse of a service writer. He denied that Advanced Collision caused damage to my rear fender (in addition to what the vehicle was in for). Funny that he insisted that they dropped the lower panel to work on the fender but there are tape lines (and paint) to prove otherwise.I will never trust them again- nor should you.And, I had a fisheye in the paint that was EXTREMELY noticeable when I went to pick up my car- how aggravating that was to point that out to the pros.

Ph
Review №32

Had a company truck repaired here after a wreck (2016 GMC 2500). Impact from the wreck was almost entirely on the drivers side front wheel.I have air bags over the back axle (for hauling trailers) and the fittings were broken so air would not pump. I fixed these (I am a mechanic, but not a body person btw).I noticed the brake fluid was slowly leaking out over time. Upon the second top off, I inspected the brakes and found that the fitting for on the caliper was loose, allowing brake fluid to leak.For my yearly inspection, I looked under the truck. The lower control arm (without it, your wheel would fall off) has two bolts that hold it onto the frame. On one of the bolts, the nut had fallen off and the other was loose. If I would have waited too long before noticing this, I would have had a serious wreck or even death, especially if driving at a high speed on the interstate with a trailer. After having to fix this myself as well, I noticed that the mechanic who had replaced the lower control arm switched the front and back bolts (one is longer than the other).I was quite shaken, but cordial when I called Advanced Collision to let them know what had happened. I said I would like to let the manager know about my situation. I thought before leaving a review, I would give him a chance to at least give some sort of explanation, etc. They said he would call me back. This was over a week ago and I never received a call.Side Note:When getting the truck back from repair, I noticed they had frame work marked, but the frame was not bent. They said that since a frame guy did some work on the truck, even though he had not done any actual frame work, then they needed to mark the invoice as frame work. Obvious problem with this is that now my CarFax, etc. will have frame work repair marked on it.

L
Review №33

They did a good job. You cannot tell by looking it was in a wreck.

Information
7 Photos
33 Comments
3.9 Rating
  • Address:1440 Gunbarrel Rd, Chattanooga, TN 37421, United States
  • Site:http://advancedcollision.org/
  • Phone:+1 423-899-0320
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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