Outstanding drivers lounge. Free showers, free laundry washing and free coffee.

Michael Olden is a credit to this company. After watching a very informative YouTube video about a Truck with a side door, I called to see if they could help me with mine. He went out of his way to share some creative ideas on installing a door on a 16’ Isuzu truck, even though there was nothing in it for him. I appreciate your kindness and generosity Mike. All representatives should be as gracious as you. I wish you and Lee-Smith the very best.

We were not happy with Lee Smith and took a truck back after repairs. I will say that the new manager Zach Marks definitely went above and beyond to try and keep our business. As a business owner, I was happy with the effort and overall content with him trying to keep us as customers. I put 4 stars because of all the efforts and apparent shift in priority as Lee Smith has started making customers a priority. This has not always been the case. We have dealt with them many times over our 21 years in the trucking business. 4 out of 5 stars is great because the only way 5 out of 5 would have been given is if the truck would have been fixed for free . I think the new manager is a great benefit to the company. Lee smith appears to be heading in the right direction as far as customer relations are concerned.

Very nice and respectful group of people glad you all where able to help me out thank you.

It was a great experience. The service writers are helpful, courteous, and give estimates with honest answers about how long work will take. They have a really nice drivers lounge with amenities including showers and laundry, the furniture is super comfortable as well. Every person I interacted with was very nice. I wouldnt hesitate to recommend anyone who needs service to utilize this dealership. Ive had to go to quite a few repair shops over the years, and this was by far the best experience Ive ever had! Thank you!

Thanks for helping is getting our Fuel Cap.

Very knowledgeable mechanics, but aggravating service desk people. And be aware that they charge $179/hr for labor, and add 3%to your invoice if you pay with a card.

Got my hose and coolant here, decent price and good people

The staff are very helpful and friendly

I really appreciate the very nice driver lounge.

Michael Olden is excellent. very knowledgeable. Great place to buy a rig!!!

These people did not do what I asked them to do. And charged me for work I did not ask for. Lied to my face and made me repeat myself to 5 different people before eventually denying ever giving me a quote and threatening to put a lien on my vehicle if I refused to pay for the diagnostic I never asked them to perform. These people are thieves they absolutely will rip you off.

Picked up trucks for allied truck and trailer sales took them to madison nc.

Great people

Great group of people. I have always had great service here

Friendly and always helpful with any fleet issues.

Takes too long and dont fix problem and create other problems

Great service and parts department and staff does everything they can to meet the customers expectations. Lee Smith will match or beat any shop around prices. Highly recommended!!!! Great job guys keep making Americas driving force great!!!! A+++

DONT use this company for Rv service they told me my generator part was discontinued and tried to sell me a new generator I went right down the street to authorized Cummins service center and they said it was not discontinued that there was 3 in Atlanta and they charged me 1046.00 for diagnose the problem they will never get another dime of my money and I will tell everyone they are thieves

Great place, excels service. We broke down and were able to keep our camper on their lot with power and water until they opened Monday morning

I had a flashing check engine light on my V-10 Ford E350. I arrived at 10:31 Friday morning and was on the road by that afternoon. This company is extremely well managed, efficient, communicative, and above all, friendly. Mike the customer technical advisor was a wealth of knowledge, and he loved to engage his customers. Nathan demonstrated his skill with the diagnosis within 1 hour, and repaired in less than 2 hours. Not to mention, quiet but friendly.I can assure you that when Im passing thru Chattanooga, I will make an appointment for my truck servive

Overpriced used trucks and they do not return calls concerning their overpriced warranty. I will never buy from them again. I advise anyone considering a used truck to get the true Black Book appraisal before negotiating with them.

The staff here is always friendly and helpful

I just bought at truck from Lee Smith. The salesman Rodney was great and his partner Jim. They really went out of their way to make me feel comfortable and I am satisfied with the vehicle. The truck is good running truck so far and they gave me a warranty. I am happy with my purchase and if you need a truck call Rodney Stephens. The even helped me with my accommodations when I visited Chattanooga. Good people and good service!!!!!!

Great place and very friendly associates. Will have most anything you need.

Had just what we needed

Got a say, lee-smith made me a happy customer! bought a used box truck from them, was going to drive it from their place to Arizona. quarter way through the trip the truck had a engine problem. I wasnt able to go more then 50 mph. Kevin from lee-smith got the truck in a Isuzu dealership near by. I had to leave the truck at the dealership for repair while I flew a plane back to Arizona. From that point on Kevin from lee-smith took care of the situation. he handle the Repairs on the truck and shipped the truck all the way back to Arizona on their bill. I own a business myself and do appreciate when others do good will. I bought the truck as is and they still handled the problem professionally. I definitely recommend them for future customers. talk to Kevin thats who I dealt with.

Went in mid-morning Saturday 02-03-18. Waited on quickly and courteously. Left part name, no., contact info w/counter clerk (Boyd D). Clerk called w/info we needed by early Monday, 02-05-18. Have a vintage 35 MH and wont need (hopefully) a lot of parts or service. But when we do need either, we will be going to Lee Smith.

Friendly personnel provided prompt service for our RV.

Whatever you need for your truck

New 2015 f750 with 300 miles on it that has drive shaft issues to be fixed under warranty. Lee Smith had our truck over a month, then call to say its ready. When asked what they did to it they said nothing, cant find anything wrong. Well... the drive shaft has a wobble, Ive seen it with my own eyes. This makes 3 times in a row we had 3 different trucks at Lee Smith and when we finally got them back they werent fixed or had new problems, such as valve cover bolts stripped. I wouldnt use this shop if you can avoid it.

Pulled in with blown airbag suspension. They worked hard to get the number for our hard to find part. Dropped trailer in their secured lot and I felt great to know everything was secured.Got me the number for rental car place. They all went out of their way to accommodate us to include the puppies.These people are wonderful. Even explained that if they couldnt get the right part they were looking for one or two that would work too get us back on the road to make our load delivery.

They do not communicate with the drivers and my company has a very difficult time getting information from them. Is a large shop but mechanics here dont seem very intelligent.The motel they they recommend dont have any amenities within walking distance. The taxi service is very expensive, I would recommend using Uber as it cost a fraction of the price, $4.12 for me, to be exact.Overall, not very satisfied with this company.

Good Fast Service For a Dealership that can actually Diagnose and fix the truck. Had two different repairs on two different truck happy with the outcome both times.. Would recommend

Less Lee,,Scott,and John Cooper went above and beyond my expectations. Definitely five star service. Thanks to these three gentlemen they made us feel secure in leaving our camper with Lee Smith Ford.

Always have the semi parts we need. The employees just stare at you until one of them decides to acknowledge your there...the cashiers on the other hand are super sweet and make you forget the awful service of the counter people...thanks gals

Me and my husband, Randell Hankins, have always had wonderful service at Lee-Smith inc. They usually have the parts we need, if not it is usually just a days wait. Fast Friendly Service. Usually can beat anybodys prices!!

Great parts help and service from the parts department. Our sales rep Matt works hard and goes well beyond what most do to accomplish a mutually rewarding opportunity for all involved

Friendly and knowledgeable

Worst experiance ive ever had in service. i brought my truck in for a front end alignment and to diagnose a fault code. after 4 hours of diagnostics they put in a $350 part. part did not fix problem so they called and said we need to do more diagnostics plus we have to charge for an additional 2 hours of work. i cannot afford to pay for a service department that just throws parts at vehicles and see if it works. now my truck is hard to start, fault code is still present, and front end was not aligned properly, and truck pulls to the right worse. they said there is nothing they can do about it. they would not let me pay with a credit card. they said i had to pay with cash only or they will not release the truck. do not bring your truck to this shop. they will rip you off! be prepared to pay in cash or they will hold your truck as ransom.

Parts Department from the front desk, back room and even after hours personnel have been awesome to work with. Thank you for everyones help along the way.

Needed our motor coach serviced to replace hydraulic slide pump assemblyHad new pump assembly shipped to Lee Smith service departmentMade the appointment very easilyService was performed as expected in a shorter time than anticipatedPrice was reasonableVery nice people to work withWould highly recommend using them

Nice drivers lounge and very clean shop

Great place to get any parts, including the hard to find part I brought in. Friendly counter service. Answered a few questions I had.

CINDY from service and SCOTT from parts were extremely kind and helpful. They helped my dad with Isuzu big time. Thank you!!!

Great company to deal with. Friendly and knowledgeable staff.

I wasnt here when the filters were delivered. I assume it was a flawless exchange.

Great place for good service, repairs friendlyhelpful staff mechanics do great job makeing sure vehicle is fixed right,factory service for most major truck rv repairs

The service and demeanor of the staff are excellent. It would be great to speed up the maintenance time however.

To say they over charge would be a under statement. Their parts and labor prices are outrageous. They double the hours than what it actually took to repair. They told me it took 6.5 hours to replace a fuel pump that is mounted out side the tank on the frame. All they had to do is unplug to hoses and a harnes. They double the price of parts. They tried to charge me $1600 for a $750 gas tank. They also they also charge me additional $1,200 after I was told it wouldnt cost any extra to replace the gas instead of cleaning it, if I provide the gas tank. How does it cost more to replace a gas tank, than cleaning the gas tank, when I provide the gas tank??? They said it was becaues they had to pull it back in the shop... $1200 to move a truck 50ft. These people would put the greediest lawyer to shame when it comes to overcharging.

Thanks Dwayne, Cindy and the service team down there for taking care a my truck ! Ill definitely be back to get all my scheduled service done with you guys !

Service in the night does the best he can.

Took great care of me and got my truck fixed.

.Ok got an update today for everyone who has read this review, I spoke with the service manager on Friday 5-22 and the issues have been resolved. There was some paper work that got misplaced but is now spot on. Took my truck back to find that there was some files that had gotten corrupted in the module and it is now fixed. Hats off to the tech that got this handled and my A/C and wipers working. The service I got this afternoon was above and beyond, they will have my business in the future. Great work on part of the management for being able to handle the issues and not lose your cool. I have no problems returning with my truck THANKS ALOT GUYS!!

Always professional and do great work.

Great service department for our Ford F-450

Great staff, quality parts and service, after hours parts sales available .

Fast and helpful

High price but ok service

Good place for diesel repair.

Helpful. Knowledgeable. Perfect customer servive

Horrible warranty on parts. Lee smith will get every penny out of you they can.

Staff was very friendly and easy to deal with.

Not open on Saturday. whats up with that ?? How about change your web sight. Had cash wanting to buy a truck but the vehicles on your web sight not on your lot

Jeff taylor is the man to see. great place for all my BIG TRUCK needs

My semi have breakdown over the road, Lee-Smith, Inc., do the repair in less 24 hours. Nice driver waiting room.

Wouldnt recommend lease trucks spend more time here than on the road

Best place for Diesel repair!

Everytime I go back it is so disappointing

Fast courtesy service in the parts department

Nice enough guys. Just over all chaos.

Bad. Service. If you’re no. White.. person!!!

Good people, good business

Long turnaround time on repairs, poor quality of work.

They are not doing a good job of getting parts for my boyfriend...he never receive a cam shaft for his semi

Very satisfied

Not good they have been very slow and repairs not that good my last two visits.

Went to pick up parts for my employer.

Great people and operation

Excellent service.

Helpful good work

Good deal on battery

Big shop.

Work Related

Bought a truck.

Awesome

Plenty of options for truck needs

Scotts the man

Bought parts and was gone

The sell parts

They were very helpful. I picked up a water separator, a fuel filter, and an oil filter for an international box truck.

Very good