My car buying experience at Flow Mazda of Charlottesville could not have gone any better. Ray Jordan and his Sales Manager, Todd were able to quickly find the car that I wanted also gave me a fair value for my trade-in. Ray is very knowledgeable about the Mazda products and provides information in a no pressure manner. What impressed me the most was his detailed 30-minute intro to the cars features AFTER I had bought it and his availability for any questions that I may have in the future. Thanks Ray.

I purchased a hard to find Mazda Miata from out of state (NY). Ray Jordan, and sales manager Todd provided an outstanding remote buying experience, and matched the trade value offered by a local dealer. After driving 8 hours down from NY to VA, they had me out the door in 40 minutes, complete with infotainment system tour. Todd and his staff were very helpful handling the NY DMV paperwork and the hassles it brought. This purchase, even being remote, ties #1 for my best dealer experiences. I would highly recommend Flow Mazda, Todd, and Ray.

My husband and I just bought a car from Ray Jordan. I have not bought a car in ages (have a company car) and was SO impressed by Rays professionalism and his respect for our budget. I reached out to him after calling the dealership and he followed up on email with links to many options both local and from other affiliates. His level of attention was just right and we never felt overly pressured. We could not be happier with the 2019 Toyota Corolla Hatchback and our son is over the moon with his new car!

Dropped my car off to have two key fobs programmed, since the first place messed them up and told me I would have to take them to the dealer. Told me key fob was broken and needed to be replaced for 400$. Brought it to a third shop, they told me fob was fine just needed a new 10$ key and they programmed everything just fine. I honestly just feel ripped off. I feel like I paid them 125$ just so they could try to sell me things I didnt need. Never again.I did give two stars instead of one because my service advisor was nice.

I just purchased a fabulous CX 5 from Ray Jordan at Flow Mazda and I love it! Ray Jordan IS the reason I bought this car as he was worked tirelessly to find me exactly what I wanted during a time that there are very few new cars available! He knows these cars inside and out and makes the experience of car buying easy. I highly recommend Ray as a car salesperson and the Mazda CX 5 as a car.

Bought a new Mazda 3 from Flow yesterday and Id do it again if I didnt like the car so much. Dillon and Antonio were pretty laid back and let me drive any car on the lot to find what I wanted. They were very knowledgeable about the different models and the car buying process in general. Overall I love my new Mazda 3 and had a good experience buying from Flow.

My husband and I bought a 2017 Mazda CX-5 Grand Touring for Flow Mazda of Charlottesville. We had the most amazing experience with everyone there ESPECIALLY our salesperson Ray Jordan. He is extremely knowledgeable about Mazda’s and really takes his time to make sure you’re happy and comfortable during the entire process. 10/10 recommend. Go see Ray!

Our 1st experience at Flow Mazda and it was first rate. Ray Jordan did an excellent job and was very informative and answered our questions about the Kia we bought. Test drive by our selves where most dealers go with you, he let us go by ourselves. Excellent dealer to do business with!

Wonderful staff and purchasing experience. Very professional. Pleasant and willing to listen to what I was looking for. Will likely return again in a few years.

Flow Mazda was great to work with purchasing a new Mazda 6. Cars were ready for test-drive and staff were knowledgeable about car features. The process of getting a quote was quick and painless, and my trade-in was valued generously. Dillon did a great job making the car buying experience as stress-free as possible.

I had an excellent experience at Flow Mazda of Charlottesville. They were very upfront and had answers to any questions I had. I felt they had my best interest at heart when purchasing an vehicle. I would recommend them to others.

I love my new 2021 Mazda CX-30! Shawn, Todd and Ray were wonderful to work with and made this one of the easiest and best car buying experiences I’ve ever had. I was able to do the entire transaction online and over the phone without having to set foot in the dealership. They picked up my trade and delivered my new car right to my house! Great customer service all the way around.

Exceptional service from beginning to end and even after! Thank you Dillon Stone for making my car purchasing experience seamless! Would highly recommend Flow Mazda as your next dealership!

Thanks so much for all of your help with my new Mazda Todd W., Ray J., and crew! From start to finish, this was the most positive experience Ive ever had with a dealership. My test drive was much more educational and low-pressure than a pushy try for a sale. It was also longer than a quick turnaround on Pantops, as I have experience with competing dealers. Ray was exceptional to work with, and his Mazda knowledge is out of this world. Financing and paperwork with both Ray and Todd went smoothly on my pickup day, and Ray (again) was the best - going over every feature and making sure I was comfortable in my new ride. I cant thank you guys enough!

Dillion helped with my new (used) car purchase at the end of February and he crushed it! Was able to help me get the trade in value for my previous car that I was looking for and went above and beyond to provide excellent service even days after the fact. Definitely recommend!

My husband and I purchased Saturn Sky this week from Flow dealership in Charlottesville,Va. We cannot speak highly enough about the integrity of this company, I found out what you read about this company on internet is not fluff butthe real deal from the top CEO to the sales staff, Dillion was awesome and many thanks to Shawn for all your help in making this a great experience.

We had to drive from NC to Virginia to pick up our awesome CX-5 Carbon Edition AWD. Even though we had to drive to pick it up, we enjoyed our trip there so it was not a negative at all for us. Ray Jordan was excellent and very knowledgeable about the CX-5 and all of its features. Both Todd and Ray made car buying smooth and easy for us! We would be happy to drive that distance again to do business with Flow Mazda of Charlottesville. Thank you!

I had the best experience at Flow Mazda of Charlottesville. The entire staff was friendly and helpful. I worked closely with salesman Dillon Stone, as well as manager Todd Williams. Dillon was very patient with me as I was decided on the Mazda that I was going to purchase, as well as deciding on my budget. Dillon worked closely with Todd to get me to a price that I was very comfortable with. Best car-buying experience ever! I would recommend my friends and family members to buy with Flow Mazda of Charlottesville. You wont regret it!

I had the wonderful experience of purchasing a 2021 Mazda CX-5 Touring with Premium Package from Flow Mazda of Charlottesville this month. This was my first ever brand new car, as I have always purchased used cars that were about 2 - 3 years old. This was the best car buying experience of my life and in huge part to Ray Jordan, the Flow Mazda dealer. Not only was he professional, attentive and knew such detail about the Mazda line of vehicles, but he listened to me and my husband and was not at all pushy in any way. We feel that given the current market for used versus new cars, we got an amanzing deal on our 2021 Mazda CX-5. Ray took the time to answer all of our questions in detail, including all of the cars features. We had a great (and educational) test drive as he highlighted many of the cars safety and maneuvarability features.After we purchased the car, he spent well over an hour with me to go over all of the technology, safety and operational features. While I am generally quite comfortable with technology, I have never owned a car with this level of technology, and Ray took the time to make sure I understood everything, even taking the time to help me register my car with the MyMazda app on my iPhone and how to use it.Again, I cannot say enough good things about this Flow Mazda Dealership and about the exceptional and supportive customer service that we received from Ray Jordan! This was indeed the best car buying experience ever!

I had a great experience with Flow Mazda in Charlottesville! I worked closely with Dillon Stone in the sales department. He was extremely patient with my wife and I as we worked through the decision on the vehicle that was right for us. He never put on a hard sell, but was great at staying in touch with us and helping us find the perfect vehicle for us. We live outside of Charlottesville and Dillon was very accommodating of our time and schedule.

Great experience at Flow. Ray Jordan was very helpful and communicative, and the buying experience was up front, honest, and relaxed. Highly recommend.

Ray the salesman was a great help. Trying to buy a car for my son was not easy with no credit. Flow was able to give us precisely what we needed at the price we could afford. Great Job Flow!

Easy to make an appointment and friendly service.

I recently purchased a used Volvo from Flow, the entire car buying process was quickly and accurately done! I worked with Dillion, Antonio and, Todd and they were all very helpful, polite, and overall awesome! They made purchasing a used car easy and gave me such a piece of mind with the one year or 12,000 mile warranty! There were a few minor issues I found after purchasing the vehicle and these guys have made sure every issue was resolved promptly and accurately all while working around my schedule. This has been the best dealership I’ve ever had the pleasure of dealing with!

I went to all of the dealerships in Charlottesville and Flow Mazda was by far was the best. Previously owning a Mazda 3, I knew that I would probably like the Mazdas the most but I wanted to keep my options open. Not only did the car sell itself but I had the BEST experience with Ray Jordan. As someone that is in the hospitality field for work, I was extremely satisfied by the service that I received with Ray. He did not pressure me into buying like all of the other dealers and he is so friendly! His outstanding customer service and the AWESOME test drive was definitely what made me want to get my Mazda with Flow Mazda. Even though I showed up close to their closing time I never felt that he was trying to rush me into a decision. Well done Ray!

This dealership seems kinda sketchy. My partner and I tried to buy a car from them twice. And both times they stopped communicating with us after scheduling a test drive and the cars we wanted disappeared. Its like every time theyd try to sell the car out from underneath us even though we had appointments. And the worst part is they stop communicating with us entirely. No responses to calls or texts at all. Do not do business with this dealer unless you want them to give you the cold shoulder. I wouldnt want to imagine what the customer service is like after they have your money since they dont even try to sell you a car at all!

Dillon and his team at Flow Mazda worked diligently to ensure a smooth and efficient car buying process for me. I love my Mazda6 and am glad to have done business with this dealer.

This was a beyond amazing experience!! I worked with Dillion, Antonio and Todd and they couldn’t have been better! 0, and I mean 0 haggling, but they were fully open to negotiation as I was buying a used car. Everyone was so helpful, friendly and real. It was a refreshing change from other dealerships I’ve been at. Over email, they sent me an out-the-door price for my car and my jaw dropped at how amazing the deal was. I could not recommend this dealership more and I’m excited to go back in the future for my 2-years/24,000 of complementary maintenance! I can’t thank these guys enough for helping me find such an amazing car at such an incredible price!!

The place lacks appeal. The vehicle was not repaired at my choice. They did not work hard enough to get Easy Care to cover the repair or Mazda who has a history of coolant breaking down and causing issues with the heater core. And on top of that they damaged the cars door handle. They attempted to half wash the car. I am now waiting for a call back to see if they got Easy Care to replace my radio bluetooth,navigation system..buttons are sticking. So my first visit was not at all what I was expecting from a new car dealership.

I traded in my subaru crosstrek for a mazda 3 and was looking to get out of some negative equity. not only was dillon able to get me into a brand new car with less negative equity, i was able to finance it for a shorter amount of time, and owe less overall with a lesser payment. i am super pleased with my experience here and recommend it to anyone who asks! please tell dillon that braedyn sent you!

I realize all I am doing is echoing much of what every reviewer seems to say here. Ray (sales guru) and Todd (sales manager) at Flow Mazda are just absolutely top notch! I am probably not the easiest customer to work with because I am so particular about what I desire in my vehicles. However, between Todd and Ray, they really did try to move mountains to get me what I want. Losing out on a purchase with them was entirely my fault because I couldnt make up and mind and didnt act fast enough. My hope is that what I want will come along and I can still find a sweet spot on price with these guys. One thing I can say, if it is any way possible for me to do business with these guys, I wont hesitate to do so and would recommend that anyone come see these gents! They wont disappoint in customer service and professionalism in any way.Side note: Shawn Ayers (big manager) is an incredibly nice guy and you can tell his attitude towards customers and his culture towards professionalism is absorbed by everyone who works for him. The Flow line of dealerships here in Charlottesville exhibit best practices and set the bar for how car buying should be done!

I got a used 2017 Mazda3 earlier this month. Love my car and definitely my visit. My interaction with Ray Jordan (my dealer) is great during my visit. He is very patient, not pushy, and is very upfront with the car history and pricing. Definitely recommend Flow Mazda of Charlottesville.

I just love my new car and was very happy with the customer service at Flow Mazda. Dillon Stone was especially considerate of my COVID concerns and worked to minimize my time inside. From the price quote to the financing, everything was handled quickly and efficiently.

We bought 2 cars this week. Dillon and the team at Flow were great. Patient, knowledgeable and friendly. I was hesitant to buy from a dealer that was not close to home but the level of comfort and service changed my mind. Thanks guys, my daughter loves her CX-30 and we love our CX-5.

I would give them a zero if I could. Terrible communication, unprofessional, and they lied about availability. Avoid this dealership and get your Mazda elsewhere.

From beginning to the end the customer service was outstanding. My sales representative Ray Jordan assisted me in navigating through the car buying process in not only a professional manner but a caring manner as well. My experience could not have been more enjoyable than it was, and to Flow Mazda I say, job well done

I just purchased a 2021 CX-9 from Dillon at Flow Mazda. The entire experience was easy and low-pressure. My previous buying experiences have been marred with the annoying back-and-forth, where the salesperson repeatedly reports to his/her manager during the negotiation-dance.This does not occur at Flow Mazda. The pricing was transparent, and at no point was there a private meeting between the employees. Further, there was no use of scare-tactics to convince me to buy endless warranties and protection plans. They simply presented the options and allowed me to make the decision.I highly recommend giving Flow Mazda a look if you are in the market and want a low-stress experience.

Everyone was super friendly and not at all pushy. I love that I was able to get into a bigger vehicle. I’d recommend them to my friends and family. Thank you Todd, Sean and Antonio!

I had the pleasure of working with Ray Jordan, absolutely one of the best salesman around. Previously bought a car from them last year from Dillon, who was fantastic and wanted to work with him again. We have bought 5 Mazdas in a row and wanted to buy something else this time, but after visiting all the other dealers nearby, had to go back to Flow where you get treated like a friend and get honest numbers up front. No bait and switch, no lying about the numbers, just great people that care that you get a good deal and car that fits your needs! Thank you!

Our experience at Flow Mazda was awesome! The staff are attentive and hospitable, especially Ray Jordan. Ray is the best sales person weve ever worked with!!! Hes very knowledgeable, thorough and detailed. Hes wonderful to work with! If youre considering purchasing a new vehicle, I highly recommend you go see Ray Jordan at Flow Mazda!

I needed a car, immediately. The Flow staff is the best! Found a car, test drive, financing all on the spot. Covid safe, great price! I have used their service department and they are great. I have bought 2 cars from Flow in a year. Thanks, Flow Mazda!

Ray Jordan is fantastic to work with. We were looking for a vehicle for our oldest son and though our son was not buying the car himself, Ray treated him like the customer and really gave him the attention to make sure he was getting the vehicle he needs and liked. We couldnt be more pleased with the purchasing process and the attention we were given.

Ray Jordan did an excellent job selling me a new Mazda 3. He was straightforward and honest about pricing. For Flows part, they were quick and professional with paperwork and gave me a fair price for my trade-in. Id recommend this dealership to those looking for a new Mazda!

Had to change my appointment several times. Staff was great about it. Hand-odd was smooth. Happy to see masks on staff and sanitizer in convenient locations. Received a call that my car was ready within 5 minutes of the appointed time. They forgot the “courtesy wash” that I was offered but the roadwork dust in 64 would have undone that anyway!

Had a great experience buying my first car at Flow. Ray Jordan was so helpful in showing pointing out all the features and getting everything set up. I had done research on car features and pricing and I got a good deal. I highly recommend the Mazda cx-30 and Flow Mazda.

Great support from Dillon in sales and from Steve in finance plus the vehicle we purchased has exceeded our expectations. I fully recommend Flow to anyone looking to purchase a vehicle.

Purchased a new car from Flow Mazda this summer. Had a great experience with our sales associate Ray Jordan who took the time after the sale to walk me thru all of the features of the car and make sure I had everything needed. Got a fair price and love the car.

The service was really great and working in the Health Care System, They provided me with a free oil change and maintenance on my vehicle and I didnt have to pay for anything at all. Thank You very much for your excellent customer service!

Took my car for a recall on the airbags, outside of a dent on the car, I dont have any mechanical problems. After picking up the car, and on the way home the car kept cutting off, and also noticed that my hood wasnt closed completely. was handled. Battery cables should have been tighten and hood shouldve been closed.

I purchased my first car after three years of not having one, and I cant say how much I appreciated how simple the process was, especially in light of COVID-19. I was able to complete everything over the phone or email, and I was in and out of the dealership in less than an hour. I worked with Ray Jordan - incredibly knowledgeable, professional, and overall great to work with! I will recommend Flow Mazda of Charlottesville and Ray Jordan to anyone.

Can I give Ray Jordan 15 stars? He was wonderful and so patient with my techno cluelessness. All of the team who worked with me were great. This was the best car buying experience Ive had AND I love the car.

My experience with Flow Mazda of Charlottesville, VA was great!Ray Jordan was my sales man. Ray is very delightful and sincere person! He demonstrated knowledge and professionalism. He patiently answered all my questions, all my emails, all my texts before and after I purchased my Mazda CX-5 GT 2020. I am happy with my purchase because Ray made it easy and fun! After I signed my papers with Antonio- who is very friendly and nice guy, Ray set in my new car with me after his working hours and went over every function and set up my new CX 5 for me. That was very sweet of him. I appreciated that he spent his personal time to make sure I am comfortable and happy. Thank you, Ray!May 11, 2020. Julia K.

Great service, not pushy at all, professional, and knowledgeable about the car. They cared about us leaving happy-customer service is taken seriously. They werent demanding or exhausting. We worked with Dillon Stone. Highly recommend Flow.

My husband and I were really impressed by Flow Mazda. From our first visit to taking home our own CX5, every interaction was enjoyable. The car buying process was smooth and we never felt pressured into decisions.

Just got home with my CX5 grand touring... went for a touring but after talking to Dillon ( salesman) and Antonio ( sales manager) went for the upgrade !! So happy we did !! No pressure they listened to what I wanted and delivered.

I recently purchased a second vehicle for my children to share and was dreading the process of car shopping. I had the very good fortune of running into Ray Jordan when I walked in the door, who was an absolute pleasure to work with. No high pressure sales pitch, just lots of good quality information that helped me make my decision. He really knows his vehicles and is easy to work with, and communicates well after the visit. He also took time to go over the vehicle with my kids the day after the sale so they would feel confident in their new car. They also had high praise for Ray. Thanks to Ray and everyone else at Flow for making the whole process a great experience.

Absolutely fantastic. got me a beast of a car and a bank that would work with me when my previous car was totaled. quick and easy to work with, fun guys who make you feel appreciated and at home.

I had a great experience at Flow. Raymond Jordan was great to work with. He helped me find a car for my daughter. He kept in touch with me throughout the process and still is there to answer any questions we have. Buying a car can be stressful however, Raymond tookaway all the stress. The best experience I have had buying a car. I will return.

I had to bring my vehicle in for a recall. Setting up the appointment was easy and whom ever I spoke to was patient as my schedule is very tight. When I arrived for my appointment the receptionist was so nice and let me use a desk for my physics homework. The place is clean, great coffee/tea, clean bathrooms, etc. The service crew does a complementary anterior wipe down too. Again the receptionist was so nice. Thank you.

This was the worst experience in leasing a new car. The dealership is over an hour away, and I thought I was getting a great deal. However, it just wasn’t worth it. The initial contract was done incorrectly. I called the dealership and they admitted it was wrong and would send out the paperwork ASAP. Later phone calls were ignored and put straight to voicemail. I could never again reach their sales manager, even though I could hear him on the phone in the background. I later got a letter saying my loan was denied, which it was not. A few more calls and perhaps things are sorted out? I have no idea. I actually don’t even have a copy of anything about the transaction. I left without any paperwork(that’s my fault, I should have demanded it, but they assured me I’d get it in the mail the next few days) and a few weeks later still do not have anything. The car is terrific, but do yourself a favor and find a different dealership. They clearly don’t know what they’re doing,

From start to finish my experience in working with Dillon Stone at Flow Mazda Charlottesville was very positive and no stress!! Dillon listened to me and what I was looking for and knew I had done my homework on Mazda and which size vehicle would meet my needs. He is amazing and really does everything he can to ensure a smooth process for a big purchase of this nature. The entire staff are professional, very pleasant and will do all they can to meet your needs. Go to Dillon for your next Mazda purchase!!

Great people. They are honest friendly and fair. They offer suggestions but are not high pressure. They work with you to get the exact service you want. Every time I presented a coupon they had a special that was a larger savings. Unlike the doctors office they take your car at the time of your appointment, offer you a comfortable waiting area or shuttle around town. The purchase of my Mazda was also friendly, fair,fast, and painless. I would highly recommend these folks.

Great experience with Flow and with Dillon. Dillon was knowledgeable, attentive, and patient throughout the process. He provided payment details up-front, no gimmicks or back room deal-making. The whole process was transparent and painless. I was in and out within 30 minutes, signed the paperwork and took delivery of the vehicle. Flow handled the registration, allowing me to avoid a trip to the DMV.

I went into flow Mazda of Charlottesville looking at a car I saw online. I was greeted by Ray Jordan who made the test drive easy and was very informative. He wasn’t the typical pushy car salesman and made the process of buying a car very easy!

So great that Mazda provided an upgraded loaner car when I had my oil/filter changed. In addition, my car was cleaned and polished when I picked it up.

Thanks to Ray Jordan for making my car-buying experience comfortable and easy.Your knowledge of the product and accommodation of my needs was greatly appreciated.Definitely check out Flow if you are in the market!

Ive always been happy with my service experiences with Flow Mazda. Melvin, the customer service gentlemen, was extremely friendly and helpful. They went out of their way to fit my service in at an earlier time for MY convenience.

Pleasant staff. Let me know what was going on during the process.Loved that they washed the car!!

I had a great experience at Flow with a car purchase earlier this summer. Ray Jordan is veryhelpful and informative and not the stereotypical pushy car salesman. It was a pleasure doing business with Flow, and I highly recommend Ray if youre looking to purchase a Mazda.

Most of my buying experience was online but it was smooth and easy and all of the guys were great in person. They delivered the car to Charlottesville from North Carolina for me and worked with my schedule on coming to test drive it and sign the paperwork since I was coming from about an hour away. My previous Mazda was serviced by Flow but I found out the sales department is just as efficient and friendly with this purchase. Thanks guys I’m sure our family will be back for the next Mazda purchase as well.

I bought my first new car at flow mazda and the people there made the experience so easy and stress free!

I had a wonderful experience on July 17, 2015 buying my new Mazda 6. Ray Jordan was very personable and filled with information. He gave us a great route to try out the car and provided us with pertinent information as we enjoyed the drive. Ray and the sales manager stayed well after hours to take care of our needs. They were upfront and did not hide any costs. Id gladly buy a car from Ray again.

Flow Mazda serviced both of our Miatas on Saturday (02/22). They had the paperwork ready to sign as soon as I walked in and were very efficient in completing the work on both cars! Thank you Flow Mazda!

Just picked up my 2020 MX5 from Flow. A very smooth experience with Ray Jordan, including trade-in, pre-order and getting all the details right. And closing the deal and picking up the car was very quick. Also have had very good experiences with the Service Dept there, especially Danielle.

We actually enjoyed the car search working with Flow Mazda and Dillon Stone. Dillon was knowledgeable and enthusiastic about his product. He diligently followed up with inquiries by phone, email and text, but also gave us sufficient space and time to allow us to work through our process. We would enthusiastically recommend Dillon to anyone interested in considering a very good Mazda automobile.

I came from out of state and called for a scheduled oil change. I got my car back at the stated time and it had been cleaned on the inside and they ran it through the carwash for me. That was the epitomy of customer service and was much appreciated! Thanks! You are top notch!

Bought my CX5 here 18 months ago and had great customer service. I knew what I wanted and what I should pay and Ray was excellent. That’s where the good story ends. The customer service in the service department simply sucks! I live an hour and a half away and have twice driven over for “Mazda” service unnecessarily. When calling to schedule you don’t even speak to someone locally, it’s a call center in NC! Then when I arrived-both times!-my service wasn’t even on their books. Then I was told I just need an oil change and tire rotation! Did I mention I drove an hour and a half, on a Saturday morning!? I have a local place that does oil change and tire rotation. I highly recommend Mazda vehicles! I loved working with the sales team here. But if you can avoid there service department, avoid it. And yes, I’m sitting in their parking lot posting this so I have not gotten over being angry!

We had a very good car buying experience. Our sales rep, Shane, was very knowledgeable, friendly and helpful. Didnt feel pressured at all. In the end, I think we got a very good deal. I highly recommend this dealership.

I purchased a beautiful red 2015 Mazda 6 from Ray Jordan. Admittedly, my husband and I were concerned about purchasing an automobile from a traditional dealership, Ray put our concerns to rest. From the first moment he approached us, he was outgoing, friendly, and most important, not pushy. He was extremely helpful and gave us a lot of information about the car I was purchasing. If youre in the market for a Mazda, I highly recommend Ray Jordan!

Last August I stopped by Flow Mazda to look at some of the used SUVs they had out front. Raymond Jordan came out to greet me and listened carefully to what I was looking for. He had me test drive several vehicles and quickly realized I might like the CX-5 lease that was just turned in. He was absolutely right and I love it! The buying process was friendly, easy, and professional. Ray is a very kind, patient, knowledgeable person. We discussed several makes of small SUVs to determine which one would be best for my needs. Ive had the car now over 10 months and its wonderful.Fast forward to today. About a week ago I took the car in for its first oil change (7200 miles). When I picked up the vehicle I was told it had 15% tire life remaining. This was concerning as I remembered having to wait an extra few days while they said they were putting on new tires back in August. I e-mailed Ray to ask about this and he reviewed his notes along with the managers notes at time of sale. Well, they didnt tell me at the time that the car didnt need new tires after all, but because of this miscommunication, they offered to give me the new tires now at no charge. I was so happily shocked! The tires put on the car are the same ones recommended for the Mazda CX-5. I am SO impressed that an auto dealership would be so honest and generous to a customer. This speaks volumes about their reputation. I feel very confident taking my car to Flow for service.I am so happy to have met Ray Jordan at Mazda and highly recommend you give him a call if you are looking for a new or used car. He will work with you with Flows company of Mazda, Volvo, Audi, Porsche and used cars.

Flow Mazda continues to be a great place for service of our 2013 CX9! The professional skill in communication & service is the best!

We have not bought a brand new car in 36 years. We were very apprehensive about taking this step. We did our research and decided that a Mazda was for us. We went to Flow because it was the nearest Mazda dealership. Ray Jordan was our salesman and he was fantastic. He showed us what we asked to see. He never tried to pressure us into anything. He was VERY knowledgeable about the cars we drove. We were there later in the evening on a Monday because we went to the dealership after work. He and George Hornsby stayed way past closing time in order to serve us. They made our transaction very easy and enjoyable. We were very pleased with the car and the price! We now have a cute, but sporty, candy-apple red Mazda3! We are very happy! I would highly recommend Flow Mazda of Charlottesville.

When ever I go to Flow Mazda Service, the people that I have known for many years take the time to ask me about my driving experience. Janice Scott is very knowledgeable about engine repair and she is friendly and supportive to me 100% of the time that I am working with Mazda. I couldnt be more satisfied with their efforts to save me money and get me back out on the road quickly. I have been a loyal patron at Flow Mazda for more than ten years. Martha Taylor

I loved my experience at Flow Mazda of Cville. Sean and Kendrick were straight up with me, not pushy in anyway, and overall nice people to purchase a vehicle from. Sean was very knowledgeable about the vehicle I purchased (CX-5) and personally walked me through some of its sweet technology features. I am not too tech-savvy so I really appreciated how he took his time to give me the demonstration. Once I decided to purchase the vehicle the process for relatively quick for getting all the of the paperwork handled and such. Thank you Sean and Kendrick for your sincerity, empathy, professionalism and kindness.

I wont bore you with the details, but I purchased a vehicle from Flow Mazda two years ago. I had a vehicle service upgrade situation, and they took care of me based on a promise made by a salesman 2 years ago that no longer works there...not many dealers would have done that. Good experience.

I received exceptional service from start to finish. I appreciate Howard Grooms for being the first to mention Flow great car dealers to me. He helped me pick out the perfect vehicle for me right now and gave me a wonderful deal. Ray Jordan did an excellent job of explaining and showing me how everything works on the CX-5. Cameron Grooms made the vehicle sparkle even more and all of the Flow staff were welcoming and helpful. It was truly the best experience Ive ever had at a car dealership. Thanks Flow!

April 25th, 2019 was something of a milestone for me- I purchased my very first Mazda! After literally months of research, I finally managed to weed out all other contenders. Then came the task of finding the right dealership. After more research, I decided Flow Mazda in Charlottesville, VA was the right one for me. As it happens, I met with Ray Jordan at Flow Mazda. The week before the 25th I test drove a 2018 Mazda3 with an automatic transmission- and I KNEW that was the car for me (only, with a manual transmission).I found the atmosphere and employees at Flow Mazda to be relaxed, friendly, easy, and no pressure. Ray Jordan was immensely helpful, knowledgeable, and patient. As the 2019s were already available and 2018s had all been previously built (but still available), Ray had his work cut out for finding a new 2018 with a manual transmission, color and package I wanted. But he found one, they got it to the dealership for me in great time, and its PERFECT!I can say without any depredations that my experience with Flow Mazda and Ray Jordan was absolutely top-shelf. Im loving my new Mazda3, and I look forward to a long-term relationship with Ray, Flow Mazda, and Mazda as a company.-Colin L.

Our experience here was awesome! We had found information on their website about a used 2012 Mazda 3, but no recent pictures of it. I messaged them about seeing some pictures, and they got back to me with new pictures within about 45 minutes. They also answered every question I had asked. Sean was the person who helped me with everything. After talking to him about a few different models of Mazdas, we decided that we were not going to purchase a vehicle. They were EXTREMELY HELPFUL and patient with me. They did not push anything, but rather asked what I needed/wanted in a car. So, thank you Sean with Flow Mazda for an awesome experience. We will keep Flow Mazda in mind when we finally decide to purchase a new vehicle.

Recently, while I was shopping for a vehicle, I worked with the sales staff at Flow. In a world of pushy, annoying car salespeople, the team at Flow is a refreshingly low key, no nonsense group. Dillon Stone was the salesman who helped my family and me out, letting us take a spin in a couple of cars, answering our questions, and working hard to track down the specific model and trim we were after. We all commented later that Dillon was the easiest salesman to work with that we had encountered in our whole day of car shopping. We felt like he was really trying to find us what we wanted instead of push us into something just to make a sale. I highly recommend you visit Flow, especially is you hate the usual pushy car shopping experience at other dealerships, and ask for Dillon.

So very impressed with the Service Dept. for a diagnostic test on our 2010 Mazda 3s. Our contact person was Danielle. She is knowledgable, efficient and kindly professional. Shuttle service appreciated. Waiting room very clean and well stocked. Best part was that the major repair we dreaded having done was not necessary at all. Somehow (kids playing in car?) a button had been pushed and activated a warning light. FLOW did not invent something wrong. Reset button and good to go! Thank you FLOW for protecting us from our own ignorance!

I just bought another car from FLOW Mazda. Take a look at my review from my last purchase. .... I had an outstanding experience with this dealer and staff!! Ray Jordan was my rep. He was not only friendly and easy to work with, but thorough, making sure I understood every step of the process for both the sale and delivery. He went out of his way to make me aware of all my options and their inventory. I can, without hesitation, say that I would go back to this dealer again. Their product is great, but their customer service is even better. I like these guys in case you could not tell ! .... See! I really meant I would go back again.

First let me say that me and my family were looking a family car and throughout the process of looking we went to so many different dealerships. A lot of different people helped but didnt feel the right expertise on the field. Until we met Mr.Ray Jordan here at Flow Mazda of Charlottesville. He was the best at his best. My family is very happy with him and the car that he recommended for us!We will definitely come back to Ray Jordan in the near future.

Friendly and knowledgeable staff. They genuinely car about your needs both in buying a new car and maiming sure you are getting the most from your money. They helped me find $2600, that i didn’t know i had To put down on the brand new 2018 Mazda 3 that i bought! Amazing people!

I had a great experience at FLOW Mazda. the customer service staff were very friendly and helpful. The work on my van was done quickly. It was a nice added bonus to have my car washed and the front interior vacuumed. I would highly recommend my experience to others.

Ray Jordan was great. Not pushy, stayed late to assist us, and he was very knowledgeable. He took care of everything. All we had to do was return the next day, sign papers and drive away. And we got a good deal!

Dillon Stone was superb. My mother purchased a new Mazda cx 5 today and Dillon helped her navigate which model would suit her needs best. He was not pushy, was incredibly knowledgeable about the vehicle’s features and was so kind to my mom. I would highly recommend this dealership, and Dillon in particular.

Awesome and very Professional sales department. We looked at one of the used Edges on the lot, and although we didnt buy the car, it was a great experience. The sales consultant Dillon Stone and the Used sales manager were very helpful, and we would definitely buy a car from them in the future.

After being ignored for months for a recall that directly is tied to the safety of my family operating a vehicle I paid thousand of dollars to you for, the light was installed wrong, the trim does not line up under the light. Poor installation, poor service, poor customer service, very dissatisfied.

I loved the service here! They went above and beyond to make sure I was happy and satisfied with my purchase. My salesman Tim was excellent, very professional without being pushy. He was extremely knowledgeable and helpful. The finance area was also great. They made sure I had all my questions answered. They stayed late to make sure my purchase went smooth. Plus I get to drive a fun car that goes zoom zoom. :) I will definately purchase here again and recommend this dealer to my friends!

Working with Dillon Stone to purchase our new Mazda was a great experience! He helped us find the perfect model to meet our needs! I would recommend Flow Mazda and Dillon to anyone looking for a new or used Mazda!