We’ve loved Airport Auto for years; they are efficient, HONEST and go above and beyond! Most recently, they not only let us borrow their loaner van for a long weekend so we could still cart all of our kiddos around, but then they also did work on our brakes at no cost when something (understandably) slipped through the cracks. They were up front and honest and incredibly kind about all of it—we will remain devoted for years to come!

Airport Road Tire Center have given me exemplary service from the genesis of my relationship with them, about five years ago.Their customer communication skills are wonderful and they are full of knowledgeable information about the needs of each automobile that I have brought to them.They always provide transportation, either to my office or residence and the drivers are polite, courteous and engaging. I recommend them highly.Dr. Manuel Bellamy

I love Airport Auto! I’ve been taking my vehicles there for several years after having bad experiences at other auto shops in the Charlottesville area. They have always done great work, been upfront and honest, never pressured me to do unnecessary services, and their prices are very competitive. Not to mention, the staff is always friendly and fast. Great job!

Excellent service and quality care. We were so pleased with Airport Road and Tire. . Thank you for your professionalism, timeliness, communication, and patience with others, for offering me a ride and having that available, and for bringing me coffee when I had to wait for my ride. I appreciate my new smooth ride. Thank you

Good honest people to deal with, no up-selling or needless work done on my vehicle. They checked it thoroughly and did a great job on fixing what needed to be done in a timely manner. Highly recommended.

Ive been here twice and used the night box to drop off my car. Both times they have had my car done in a timely manner. Crew is nice.

On Sunday we went shopping at the Rio Hill Shopping Center and when we went to leave, our vehicle would not shift into gear. After calling like 6 other tow companies, 1 of them recommended Airport Road Towing. James answered the call immediately and told us he would be there in 20 minutes. Needless to say he was there exactly in 20 minutes. He got the problem identified, made a temporary fix and got us on our way. James is now my newest best friend! Awesome!

Great experience as always. Easy to schedule appointment, regular status communication, work done on time, prices fair.Won’t take my car any other place.

Wonderful customer service! They told me my rotors and brakes were fine for now, even though they could have replaced them anyway. I deeply appreciate their honesty and integrity and will eventually have the work done at their shop because of their values.

Great service. They were booked till next month but still found a way to squeeze me in. Great shuttle service to and from work.

Elana is always ready to solve Any problem my car encounters. Timely, pleasant, intelligent. She is a God!

The staff/crew at Airport Auto (time and time again) honestly goes out of their way to make it feel like my family and I truly matter. Their dedication to fixing any issue we may have with our car has always been treated as if it were a priority. I have watched their kindness, compassion, professionalism, knowledge, talent and that such dedication translate to every customer who has been in their shop while I have personally been there. And this isnt just something to write...Im not leaving this review just for review sake. I mean every word, hand to heart...a glowing review means nothing if it doesnt help nor does it put anyone at ease in making their decision if it isnt earned.Our old family van broke down on Thanksgiving years back; a car full of food heading to my wifes parents, our children buckled in. Airport Auto was about to close, but they took care of it. They took care of the problem, ensuring our van was up and running, safe and sound, while making sure my kids had a place to sit, with cupcakes and all. Why? For no other reason than kindness. Simple as that. And thats simply one time out of years worth on oil changes, simple check ups, inspections, and other issues that arise...every single time, Airport Auto has been there with the same kindness and professionalism.I have a tremendous amount to learn in my life, but I am (without question) certain of this: these people care about their business, they care about their craft, they care about what they do...but even more than any of that, they care about each and every one of their customers. I have seen it. I have seen the same kind of respect shown from everyone their no matter if it was given back in return.

This is THE best auto shop in town! They have the best customer service- I talked with Vicky and she was patient, calm and knowledgeable! Their prices are fair and they are fast. They have my business for life.

Always receive excellent service, reasonable pricing, and customer care here! Everyone is so friendly and willing to help. Their free shuttle service makes leaving your car super easy and hassle free, especially when you need to drop it off before work. Even when they are at their busiest, if you have an emergency repair that needs fixing quick, they’ll do everything they can to get it done promptly! Highly recommend!

Always fair, honest auto repair service with outstanding mechanics, knowledgeable desk staff, and friendly shuttle drivers.

Airport auto is my family’s lifetime auto repair shop. They are the only automotive experts in Charlottesville that I trust my high performance car with. Selecting who does your auto work is always an extremely stressful task unless you know about Airport Auto. You can finally rest at ease knowing someone will take pride in working on your vehicle while also charging very reasonable prices! Don’t hesitate to give them a call so you can finally have peace of mind that your car will be fixed quickly, correctly, and with passion!

Very honest and friendly. Do not do work that doesn’t need to be done. Have a shuttle if you need it which is great. Great service.

This was a decision made between 3 places and after doing research decided on this company and BOY AM I HAPPY I DID. From making the appointment to driving into their parking lot I was their top priority or that was the way they made me feel. Vickey you are super woman in my book, from your personality to your knowledge to your just right professionalism to how comfortable and safe you made me feel about my vehicle, you need to recognized. Also the way you took charge on helping me with the warranty company, thank you for saving me what you could.Then to have a place that adds shuttle service is tremendous. Now Vander I couldnt have had a better shuttle driver. You have such a great personality, loved talking with you, along with how safe I felt with your driving which isnt the norm for me to feel. You too need to be recognized because you truly care about your customers.Now I didnt get to meet my great technician Donald but I thank you for all of your hard work, knowledge and care on my vehicle. I hope to meet you next time and there will be a next time because I dont plan to use anywhere else. You need to be recognized for your knowledge and hard work.To the owners: you have established a very respectful and honest business but as a business owner myself we both know it is everything to have a Great Team/Family that represents you to the customer base and without all of that as a recipe you have a horrible dish to serve. It is apparent you have a great recipe going for a long time which speaks to who you are as owners. Thank you for having such a reputable business for your customers and for choosing the right people to represent you.I wish they allowed more stars for all of you!

Airport Road Auto has always been great and continues to be great. They fit me in for a state inspection. Not a big ticket item. They still communicated consistently as if this was a major repair. I am thankful I have a honest and capable garage in my community.

My coworker suggested Airport Auto because they have been going for 20 years and I see why. I had a great experience from the first time I walked in. Everyone is very nice and helpful and I was able to get the work I needed done right away. I work farther out and they still gave me a lift from and back to their location which was a huge help for me. And their prices are great. I can’t recommend them enough.

Great communication, had my truck fixed same day, and provided a ride to and from work.

We have used Airport Auto for all our vehicles over the past 10 years. Love them! Very reliable and fast. Their complimentary shuttle drivers are so friendly.

Always friendly staff, reasonable prices and fair quotes focusing on what needs done without trying to include unnecessary work. However they do always provide honest recommendations based on their assessment. Highly recommend them.

Quick and efficient. Very hardworking team and honest.

Very professional and efficient. They gave me a clear view of the issues my car had and let me choose what work I wanted done. They are honest and are not trying to take advantage of you.Their shuttle drivers are great!! Even though I lived 8 miles away they both took me home and picked me up.I will be back! They are trustworthy!

The only thing that is negative is I had to make an appt that was two weeks out because they are busy…but the ease of the appt, the rides to and from my house, and they know me and my car are all great

I love Airport Auto- they are professional and always keep you informed. They also accommodate customers with their free shuttle service!

Extremely pleased with Airport Auto. Service was excellent. I had a couple of issues they went out of their way to solve. Friendly, professional, courteous. Vickie is the best!

The people there were very friendly and knowledgeable. I only gave 4 stars because it did take a week and a 1/2 to get the car back. I will say that could have been partially my fault since it was the end of the month when I had it towed in.

UPDATE... after several phone calls with the manager of Airport Auto, Chris Snead, he decided to issue a refund given my experience. This is absolutely unheard of; he went above and beyond any expectation I had for resolving the situation. My faith has been restored and not because I received money, rather, that this manager took the time to speak personally with me, sometimes at great length and genuinely cared about my satisfaction and well being. With Mr. Snead at the helm, I think you can be confident youll be greeted with a level of courtesy and professionalism rarely seen these days... that any issues will be heard and resolved in a efficient, timely and fair manner... that your satisfaction is as great a concern to them as their companys reputation.Thank you, Mr. Snead..............................................Airport Auto has completely lost my trust and loyalty… I’ve used them for years and won’t go back and if you’re a senior woman, like me, you should think twice… I took my old car into Airport Auto to be thoroughly checked over; my AC quit working and in June 2021, when I had my car inspected (at Airport Auto), I was told my left ball joint wouldn’t pass inspection next year and definitely needed repair as soon as possible.I was quoted 3.5k to include AC, the ball joint repair and other repairs, I left the car with them for 2 weeks. 2 days before I was to pick it up, I was told the left ball joint work was NOT included in the original quote and then told, it didn’t EVEN NEED repair, well, “not yet”. Additionally, I was told the woman who gave the original quote had “made a mistake, there was a miscommunication and she’s done this a couple times this week” and, he’d have to talk to her. What??? Besides not honoring the quote, throwing his co-worker under the bus did nothing but send big red flags… is he saying their people are poorly trained or are there certain employees I should avoid and, more importantly how do I trust any quote they give? A quote is a quote, ethical places honor their quotes and take up their employee “issues” on their own time, not mine.Part of the work included a simple oil change and routine care… I typically go to other places for an oil change and must be spoiled, they vacuum and wash my windows, replace the filters and windshield wipers if needed… mine were definitely overdue and when I asked specifically about them they had not been done, not to mention the black fingerprints on my seats and dash. Here’s the thing, not to be finicky but, if they can’t meet expectations for a simple oil change it leaves me questioning all their services.They did a good number of repairs, it’s an old car, and I don’t mind paying for repairs and they had the car for 2 weeks, no excuses for not completing a job. I feel they ignored the little things in lieu of bigger ticket items. Those little things are equally important and given the exchanges we had, especially about the ball joint, I’m not sure if the repairs they did were warranted or not? Bottom line, I can’t trust them. I was very clear about my expectations/requests, we communicated regularly and I understood the quote. For 3.5k I shouldn’t have to take my car to, yet, another repair place to check their work… that left ball joint that was in dire need of repair 2 months ago … save yourself the worry, go someplace with better reviews!

Everyone I worked with at Airport Auto was kind and knowledgeable. My experience felt fair, transparent, and reliable. Will be using their shop for all my future mechanic needs.

I’ve been taking my cars here for over 5 years. Everyone is very nice, fast service, fair prices, my car runs great. I’ve never used the service, but they will take people to work, home, etc, while your vehicle is in the shop. Definitely recommend Airport Auto

I’ve been a customer of Airport Auto for several years, and have never been disappointed in their service! Their staff members are friendly, professional, and honest! Most recently I had an issue with my older Lexus SUV that could have cost over $1000 ( and probably would have at a dealership), but was corrected at no charge by their mechanics. You can be confident you’ll get the best, honest care at Airport Auto!— bill

The staff was friendly. They got me in and out in a timely manner.

I am always amazed at how fast their service is! And yet they are still affordable. And they do not skrimp on service either! I wish I could give them 6 stars!

Best auto repair place Ive ever worked with, and I have lived in four different states. They are the BEST.

Always great experiences. Whenever any issue arises, Airport Rd Auto Center does a great job of dealing with it quickly and professionally. Very prompt and clear communication makes it easy to know what you’re getting and when you can expect it at reasonable prices. Couldn’t ask for more!

Very professional, and they do great work! Came to Airport Auto after two other dealerships had refused to fix damage they had made on my car. The car was fixed in a day; and they called me with a total before working on the car like I had asked! They deserve your business, so give them a try!

Airport Auto continues to impress. Took my car in and they found a part that had failed from a previous repair. Even though it was the part that failed which they have no control over, they replaced it free of charge because “it is just the right thing to do.” They have my business for life.

We had a slow tire leak in our Subaru & they were able to fit us in & made the repair (nail) on a busy day. Thank you!

They are convent for location if you live North of Charlottesville. However, I would only use their service if really needed. I have had oil change, tire rotation, registration, transmission work, etc. Their work is alright at best and passable at worst. The pricing is about the same as other location but the time oh the time. They are usually backup none stop, which results in everyones repairs being pushed back. Oil change or registration for example, not both you need one or the other. They say days to get it done. I would recommend trying any other location for best quality and response.

First time there, due to an emergency. Out of desperation, I drove in a half hour before they were opened for business. Unexpectedly, Warren, already there, addressed the issue immediately. I was able to safely drive my truck again. Great service! I’d recommend this company.

Great and professional service, and availability is great! I really love the fact that theres a shuttle service as well, for ppl who dont have 2 cars. Will always recommend others to go there.

Airport Auto is fantastic! We take all our cars there and have always been thrilled. The staff is kind and always makes sure we get every issue with our cars addressed properly. Excellent place!

I have been going to Airport Auto for 30 years and receive the best service. It has great staff (friendly and helpful) and Ive always been happy. I will continue going there for another 30 years.

I called and they ordered tires and put them on the following day. Price was cheaper than quoted at Umansky. I also utilized the shuttle, which was easy and quick.

Awesome service, as always, and priced right! Fast service, they always work me in, and a happily satisfied customer for over a decade :).

Finding a good mechanic is like finding a good barber, once you do you know youve got a good thing.

LOVE Airport Auto. They have always been kind, honest, and timely. I had a bill yesterday that I was about to pay, and the cashier looked and realized it was off. I was wondering if I would owe more, but no, they charged me $100 less. How kind and wonderful to know that I am in good hands and not being taken advantage of~~

Dependable and friendly folks who operate a professional auto repair business. They repaired a leaking brake line while I was traveling and kept my car at their facilities until I returned. I have used them for years and they have never disappointed. Bob

My wife and I both used them and are very happy! Very professional, genuine, and kind. My car failed inspection MAGNIFICENTLY and the gentlemen was apologetic about the price on the phone. My wifes car needed fewer repairs and has been running happily since. Shed gone to another mechanic who was very rude and shady, we suspect because were an LGBT couple. There was no issue with that with Airport Auto Center. They let us use a car for the weekend while mine was there. In general just lovely service and we will absolutely be going back.

Kind, proficient and done quickly. My entire family has been going here for years. They will take good care of you.

Super friendly, professional and very timely on completion time. Id give them a 5th star if it didnt take 2 weeks to get a state inspection and oil change.

Airport Auto is the best. They’ve never let me down and taken really good care of me And my vehicles

Elaine scheduled me and my ride for pick up was waiting for me at the requested time. Warren was ready to ring me up promptly. Friendly, great service!

I would happily give a five star however I feel they dropped the ball on my requested services. My car was in for an exhaust leak and a misfire engine code. The exhaust leak was completely fixed and was not very expensive which is wonderful. The misfire code was intermittent and didnt repeat for the mechanic. I had provided a full sheet of paper detailing all of what I had replaced in an effort to correct the misfire in great depth. I wish they would have dug deeper as it is inconvenient to schedule multiple appointments for the same issues

Very thorough and thoughtful company. Highly recommend.

Everyone was very nice, and my car was back to me when promised.

Excellent in all respects.A perfect experience.

FAST got my Truck tires over Lunch Nice Staff Friendly

Very friendly staff and competitive pricing makes Airport Auto the best place to go in northern Charlottesville for all auto care needs. Courtesy shuttles are available if you need to head to work or somewhere else.

I called Monday morning for a VA State Inspection. They told me to bring it over and they would fit it in even though they were busy. Even offered to shuttle me back to the house, which I didn’t need but it was a nice offer. Called early afternoon and said come and get it. All around professional experience with very nice people.

It’s what I’ve been looking for for years. Locally owned and operated, friendly and communicative staff, good work, and good pricing. I plan to make them my long term mechanics

Service is prompt. Costs are reasonable.Repaires and work are done correctly.(No unnecessary work is performed).Employees are friendly with great customer service.

I went to Airport Auto for the first time to get my car state inspection done. I had made an appointment, I arrived a little early, everyone was friendly and I decided to wait for my car (although I learned that they have a shuttle service!). It was 30 minutes from the time of my appointment and my car was done! No hassle, no long wait times, friendly people, and they cleaned my dashboard (which needed it). I will be taking my car back here if I need any further services.

Prompt and efficient service. Great people to deal with.

Airport auto always does a great job for us! We appreciate your help with our cars!

Very professional in all interactions. On time and honest. Been using them for 7 years now and have had cars with 150k-250k mileage. Never once gouged me or made me feel nervous/suspicious about work done… I think that’s rare!

Great, fast, and friendly service. No hassle! I would recommend taking your car here for any service!

Best place I’ve ever been for car maintenance. Work is done efficiently and effectively, prices are fair, I’ve never been up sold, and I’ve never had to wait more than one minute to get a ride to work or home. I trust Airport Road Auto.

Ive been using Air Port Auto for approx 15 years and have never had an issue. These folks have always treated me fairly.

I’ve been taking my vehicles to airport auto for over 20 years. I won’t use anybody else. Warren is such a professional. He’s a big reason we keep coming back!

They were able to fix my cars air conditioning right away, and were very easy to deal with.

Pleasant people to work with, fast and efficient service. I will be back!

First time at Airport Auto and they are amazing people. I had heard good things but decided it was time to go to them. I arrived early and they started as soon as I got there. One thing I really appreciate is them showing me in person something that needs to be fixed instead of hiding the problem and not tell me. Honesty in the car repair business is a hard thing to find. I will absolutely be coming back in the future!

The team is friendly and focus on getting you in and out quickly. My state inspection was so easy!

Always polite, they get your car in & out as soon as possible with quality work & fair price.Friendly staff!

Once again, Airport Road Auto comes to the rescue after a competitor tries to fail my state inspection and quote over $1700 in repairs. Airport Auto went over the car again couldnt find any of the required and additional recommended repairs. $20 new inspection and done. Dont be fooled and go anywhere else but here!

The staff was respectful from the desk to the shuttle service. They replaced my tires, aligned my wheels, and I know for a fact my skid plate was loose and they secured it without me asking. Details count and I appreciated that. I will patron them again.

Always good service. I have used them for years

The staff was great. Got my car ready at the time they said it would be. I will definitely go back and recomend to my friends.

I called in the morning to get work done and they said drop it off and they would get to it quickly, but I had no appointment so it might be a little bit. Nope! Dropped it off and a couple hours after my truck was done and awesome! Definitely would recommend them.

Quick service snd AMAZING shuttle drivers!!

I’ve used this place for ten years or so but for the last couple years I’ve noticed a marked price increase. 150 here an extra 200 there, it gotten to the point that if you want an state inspection expect to drop a couple hundred dollars. Besides the ridiculous overcharges they are very professional and 90 percent of the time they fix the right thing on your car quickly.

We love airport auto! Can always count on them for quick, honest, and effective vehicle maintenance!!

Good honest folks. I drive 30 mins from home to have them work on my car. They’re solid. 👊🏼

Excellent Customer Service!!!!!! Very personable staff and always willing to work with you.

I have been using Airport Auto for many years and they know me by name.I like that they are always accommodating and helpful. I appreciate that they have a van service to take me where I need to be, while my car is being serviced. I hope that they will always keep their prices affordable.I also hope that they will keep the office/waiting area atmosphere, professional while people wait for their car.I have recommended Airport Auto to many people over the past 30 years, because of the reasons that I’ve written above.

Always great service and job done right!!!!

Their service was excellent and efficient and the courtesy shuttle service was first class.

I love the energy of the staff and I love the service that I got from them.

They have earned my trust over many years!

Upfront and reliable. A great local business!!

They treated me great. I needed a ride home and they helped me and put my wheelchair in back. The driver was kind and a good driver! I felt safe. He also wore a mask the whole time! Great job!

I love Airport Auto. This trip was for just a state inspection of my 22-year old Toyota Avalon. But they do all the work on my car. They’re friendly, knowledgeable, fair, reasonably priced, and they run a great shuttle service. It’s everything you could ask for. I wouldn’t go anywhere else.

Very good experience at Airport Auto. Personnel are very professional. Good service

Very prompt service made appointment same day also have a free shuttle if needed location is very convenient.

I had an appointment, they took the vehicle right in. Everyone was very polite. Happy with the service they provided.

Airport auto are very efficient and professional, and they do quality work.

Very slow process for a simple task. Inspection took 24 hours. Totally outrageous pricing on parts and labor. Charging around 6-7 times the going rate. Parts marked up 8 times the going rate. Compared to ebay. I would not recommend airport motors to anyone. strongly discourage doing business with!!!