I stop by on 11/03/2021, i was walking around the store looking for the item i need and among all the the employees working at the time no body offer to help...finally when i found that item and walked to check out there was two register open at that time 4:08 PM i stood by waiting on the left side register and there was a lady on the right hand side register it was not on line it was two line but when the cashier on the left register finished with the customer he was helping he call for the lady on other side without even saying any thing to me !!! i just want from the management to review the video and see if he did the right thing and let him know that profiling and judging peoples long time gone!!! he needs to help his customers and if there is one line just let the customers know though im sure there was two line each on the side of the two register !!!

Very friendly and knowledgeable staff. Large selection of products at reasonable prices. The biggest issue I have with harbor freight as a whole is it seems their products for the most part is definitely on the lower end of the spectrum and usually only last for maybe a couple of uses for the most part. It is a great place to buy tools though if its something you dont use everyday. Overall satisfied with all harbor freight tool stores

A great place to visit on the regular. They have more than just power tools. Their supply is updated in a regular basis, so they dont know what they will get. If you go, sure that you will find something that you need or want.

Best advice Ive gotten about Harbor Freight... If it can kill you or cut you dont buy it. Other than that they have good stuff

Always a great store with great tools at a great price..... I love this place 👍

Great selection and great prices. Very helpful staff. This was a better experience than the big box stores. They had what I needed, and then some - and I was pleased to see the reasonable prices on items that were inflated at other stores (e.g. generators). The store even called me after the fact to advise of a promotion that saved me $80.00 ... AFTER the fact, and applied same. This store is a keeper!!

Love tools. Looking at them touching them and figuring out what some of them do. Went to get a compressor this time. Prepared to buy that day. There were 4 other people looking at them besides me. One of the guys was with his wife. We were all looking at the same couple of compressor models. But none were priced or were incorrectly priced. Could not find help. Every worker we could see was around the front door waiting to tackle suspected shoplifters I guess. Found a guy to go check prices but he never came back. I just left after awhile...

Helpful staff. Harbor Freight has excellent deals.

Staff was not familiar with the store have.i called ahead, spoke to one clerk, he got the assistance from the store manager. The store manager assured me they had what I needed. Arriving, it took 3 minutes to know neither knew what I wanted or needed.store us well stocked, but the staff I worked with is clueless. Go to home depot or lowes.

The staff and managers here have been very nice and helpful whenever I needed to check if an item was in stock before making the trip over (its like 45 minutes from me) and also answering any questions I have on certain items especially since power tools are so new to me. Would definitely recommend this store.

Cool store. Great place for extremely low priced tools.

Great store. Always clean. Had exactly what I was looking for. Obviously great prices. Wish there was one closer to Troutman/Mooresville but worth the travel.

This is my store. I am big fan of Harbor Freight as I can usually get quite a deal on tools relative to Lowes or Home Depot. The Inside Track Club is worth it if you plan to even occasionally buy some decently priced tools (the semi-annual 20% off anything in the store makes it totally worth it).

Good customer service and good prices 👍

I just love this store. Everyone seems to be in good moods which helps brighten our days. I had a return and Michele or Melissa informed me of the new model coming out. I decided to keep my return and return it when the new ones are out.

If you need something in a hurry they got it but you all know if you know tools you got a year to use it lol

Other than sometimes check out problems, this is good store. Staff is friendly and helpful, just could maybe have couple of people on check out instead of one having to do the register and field the phone calls.

Great experiences every time I go in

Cheap tools made in China. They are working to increase quality which is good

The staff is very helpful and friendly. The store is well organized and kept well.

These folks went above and beyond what anyone would expect to help me. I had been to several stores based on website inventory saying it was in stock only to find nothing. I called this store and asked before making the drive. They put me on hold and physically checked them held it with my name on it. Once I arrived it was a smooth very friendly transaction. I couldnt recommend them enough.

They always have the best stuff here and at really good prices. Staff is very courteous and helpful. I bought this for my grandsons car because hes away at college and it could come in handy. On sale $59.99. Great price.

For the prices, theres really no complaining about the products here. Recently re-upped on their Pittsburgh 3-ton, low profile floor jack that lasted me 3+ years of heavy use (Im a mobile automotive technician). Customer service is adequate. Store is fairly clean and inventoried.

I really liked this Harbor Freight..the staff was very friendly and helpful. Couldnt leave without buying something.

Can I just love here sometimes...they have all the gadgets to make everything better....its like Radio shack went butch, found a mate and they moved next door to Martha Stewart

Everybody should try them their prices are unbeatable. Good garden and car care tools. Helpful staff.

Excellent customer service. People here are always so nice and helpful. Everyone wore masks during Covid. Found all the products I needed at great prices!

The place is small and tight, fully stocked inventory. Good, friendly and welcoming customer service. In the middle of a busy plaza. Their slogan is quality tools for ridiculously low prices which truly explains everything. Next time you need tools, give them a shot.

I was able to get a couple things I needed, air compressor for tires (car and bikes) and rolling adjustable height stool.😃🤗👍

Dident have what I was looking for (rv stuff), but store and employees were clean and nice.

Prices are reasonable. Very knowledgeable service representatives.

Great location usually a clean store and a awesome selection as some stores don’t seem to have as much.

Great place to all the tools you need

Clean,easy location, usually have a tool for everything and much more.Plus doesnt break the bank.

I enjoyed the store. Very clean. Large selection of items. I had never been inside but people from lawn care community kept talking about it. Alot of good items.

Love to go by and look over whats new, and usually spend too much!

Absolutely useless. They claim to have product in the store, only to find out once I get there that the 4 available that the website states us available isnt accurate. They were rude and I will not be shopping at this location anymore. Do yourself a favor and dont waste your time at this location. Horrible experience.

Got exactly what I needed, some decent sturdy tools at an affordable price.

This store has bargains also if you mess with stuff, as my children say you can find a lot of little projects to do with the goods in this store. I call it a gap store because I am not a professional and I just sometimes need a tool a trap or some plastic ties, or a cart to just push my projects around from craft to craft.

Really like the folks in this store.

Ray (manager) is super helpful. Store & bathrooms are always clean.

I come here every time I need tools still not a problem with any of the tools I bought from here !

Affordable tool prices

Its harbour freight good prices on tools, just wish you could get out the door without being interrogated. That Would speed up the check out process. Sometimes I spend more somewhere else to save checkout time

They didnt have what I needed, and theres no answer for when itll be back in stock. Customer service was good.

If you shop at HF, you already know their prices are spectacular. What sets this location apart is their always-friendly and helpful staff.

Best priced tools around!

Inexpensive. Can find items that are difficult to find.

Best place to get cheap tools.

Very helpful and informative staff nice polite people who make you feel welcome. Great prices and very good quality products

My best store to buy tools and other stuff i need for a project i am doing.

Good place. good service

This is my favorite Harbor Freight location in the Charlotte area. Ray, the manager, is always very friendly and helpful.

Bought a 1 ton pickup truck crane lift was disappointed at first when they Hydraulics went out on it but no hassle return policy and replaced very good people to deal with

Nice store, clean and organized. The cashier was friendly.

Amazing, quality customer service here. Went in to find tools that were supposed to come with a purchase I made awhile ago. Asked the manager on duty for some helping finding them. Unfortunately they don’t individually sell the tools that I was looking for.So rather than apologizing and telling me he can’t to anything about it, he took the tools that were supposed to be included with my initial purchase from one of the pre-packaged boxes and gave them to me free of charge. He didn’t hesitate or ask for any proof of purchase/verification.It was extremely kind of him and Harbor Freight Tools will continue to earn my business because of their exceptional customer service.

I like this place just wish we had on in Hartsville sc

Went in today before closing needing a part urgently because the part I had before broke. Cashier was so helpful in getting me the new part then told me it was free replacement due to lifetime warranty.Very kind and helpful staff. Good selection as well. Will be coming back

The worst experience ever. My engine blew on Thanksgiving, on my way to Brevard, last year. I bought a refurbished engine and wanted Crane Automotive to do an engine swap and figure out what led to the engine overheating. They said that the heat was caused by the water pump (which I have never heard of one going bad in my life) and they will replace it, asking with all of the gaskets on the engine.After the engine swap, they said that I was having transmission problems which sounded rediculous because I never had transmission problems, especially with a Honda. I drove the car 200 miles back home and brought it to the Honda dealership for a transmission diagonals. The dealership quickly identified that the engine was not correctly installed to the transmission and it they simply connected it. Everything was fine with the car. I called crane and said that the problems were due to an incorrect installation. I am not going to bring them to court, I just want them to reimburse me for the diagnosis free. The owner of Crane Automotive replied that the Honda dealership was lying and they were not going to pay 70 out of the 2 thousand that I gave them.A few weeks later, to after the coolant leaked out, my car overheated again. I brought it in for a diagonals and I was informed that the radiator was bad and had a huge leak, I still had the original water pump, and the original cause for overheating was the radiator, not the water pump. Crane Automotive lied to meet again. First, they said that I had a bad water pump, when I didnt. The cause of the overheating was the radiator. I do not even think that theyCrane Automotive looked into the cause for the overheating.A while ago, I noticed really bad oil leaks. I understand that oil leaks happen and many leaks can be solved. My problem with the oil leaks is that means that Crane Automotive lied to me again! They did not replace a single gasket, like they said they were going to.Crane Automotive did not do a single thing that they said they were going to do. Instead, they lied about it and when I was able to prove they the error was made on Crane Automotives part, they denied any responsibility. They do not know how to run an honest business. Instead, they bill customers for services they do not perform!I would have taken them to court over the transmission but driving 200+ miles, back and forth, for how ever long the court case was not worth the $70 for the diagnosis. The only thing I know is that if I encounter another problem with something that is their fault, I will taken them to court because I have saved every receipt since the engine swap. That means diagnosis, repair, and service that has been performed on the engine. My lawyer said that it will be a very quick court case. I just need to have the time to do it.

Good quality service and prices. I buy machetes from here as a workout tool; be surprised the kind of workout you can get from chopping something. They have it all: gloves, major and minor tools, paint, WD-40, tape, dust mask, lawn appliances, drills, and tons more. They email deals and send Coupon Ads out on the regular. Lots of free giveaways too. Easy to spot in traffic

I came in to buy a tool chest. I found the supervisor on the floor and told her what I wanted. Twice, she said shed check the back for me, to see what they had on stock. Twice i stood there for 20 minutes waiting for her. Twice I found her doing something else, having completely ignored me.So I left and bought one from Home Depot, where they were happy to help me, and even loaded it in my van for me.They dont want my business? No problem! There are a dozen other hardware and tool stores in the area that do.

Great customer service! I called to check up to see if they had an item left and asked for them to put one aside since i was driving 30min away and the gentleman said he would call back if they were out other wise it would be at the counter. It was at the counter when I got there ready to go. I love it when associates are so helpful! Thank you guys for being great!

Good stuff cheap

When to get some gloves but there was not any. Sigh said we donated all to healthcare. If customers dont get sick then they wont have to go to doctor. Look out for your customers so they wont get sick. Dont make good sense. They are the ones who keep you in business. 👎🤔

Great selection. Awesome customer service. Cheap prices.

Found everything I needed, friendly faces very knowledgeable..

This is literally a form of a toy store for do-it-yourselfers. Nice selection of products. They have things you would not even imagine unless you walk every single aisle. Prices are always good and theres always a 20% off coupon along with some freebie coupons in my mailbox from them every few weeks if not more frequent.

Got what I was looking for.

Never expect an efficient check out!

Love this store

Great tool hub

Out of the dozen or so times I have been there, I have never had a bad experience. Helpful folks, and most things are always in stock.

Found every thing I went for and then some. I love shopping at Harbor Freight, it is like a kid in a toy store.

Large selection of items for a workable toolbox. Not professional grade, though I use many of their products professionally. The price difference is HUGE. I use their jacks, sockets, torx bits, heat guns, welding blankets and other items professionally (everyday use), with total satisfaction.

Had exactly what I needed very cheaply

Was in there for Memorial Day sale, very crowded. I was looking for a specific item but it didnt seem to be in its logical place. Had to find someone on the floor to help locate it. Finding help was almost as difficult as finding my item. Without help, its doubtful I would have found it. The guy seems to know where everything is. Plenty of stock, and Im sure the prices were good, but what a madehouse. Still, I think it was worth going out there today. I was in and out inside of half an hour. Recommend for selection if nothing else.

Great hardware store! Suddenly cheap and cool stuff. Quality may not be as good as Milwaukee tools, but the price can be 10 times less. You can find something interesting, what is not at another major hardware stores

Great adherence to social distancing guidelines. Excellent customer service and very knowledgeable employees.

Great store if they would stock item they would display in sales ads.

Great deals on tools. Most of there products are high quality with exceptions if its for home ok great products but for professionals not so sure they stand up to that

Great place for tools and project stuff.*Make sure you sign up for the coupons.* Sometimes with the coupons you get free items with purchase. Which are great for if you are just starting out.

Good prices, a lot of tools.

Really like shopping at Harbor freight. The only problem I have is that they dont have a store close to me.

I like the deals and coupons you find in your local newspapers. The stores are packed with every tool you would ever need and the prices are even better. The people that work there are very knowledgeable where to find your item needed and Harbor Freight hires people with service as a priority .

Need tools cheap? This is the place. I hate going to the HD to buy that one off tool thats very expressive. Harbor Freight tools are of decent quality and the staff is very not. The store is clean, neat and well stocked. Although the last few times Ive been there its been really HOT, but I dont let that stop me ...

The GM gave me great information about the battery impact drivers. They got my money today.

Good place to buy quality tool. And nice people.

Love this place

Great basic tools and awesome prices. Big enough to have what you need but not too big that you cant find it. Friendly staff at the Independence location.

My new local hardware store. Love harbor freight and the people who works there

They had what we needed, when we needed it! Fair price too.

My new ffavorite store. Has all kinds of equipment for a reasonable price. Granted, some of the tools are somewhat cheaply made. But, not everyone wants to buy a $50 hammer. They always have coupons for merchandise and the employees always seem to be very helpful.

Decent quality tools at a very low price. Best part of the service is the guarantee on the tools. As long as it is not too distant for the exchange it is definitely worth a purchase.

Always have just what I need.

Decent tools, decent selection, decent price

Me and the hubbys favorite store.

We love this place a little too much. Very affordable, great service and good selection.

What else is there to say one of my favorite places and always will be. Great staff and customer service keep up the good work

Wonderful service just about everything I needed some things out of stock cuz I had to man and they get going soon as they come in overall overall its a wonderful place to shop for and tools

Very friendly and helpful staff. Low low prices. Isles are not to close together and very clean store