So apparently I misunderstood the meaning of “curbside service”. Upon arriving for my pick up order I selected the “ I’m here” button as I was instructed to do. After sitting in my car for 13 mins I then realized that there was not going to be any “curbside service” today. Upon entering there was NOBODY working the curbside service desk. I told the manager I was here for a curbside pick up which should have been pretty strange to her as I was standing INSIDE THE STORE AND NOT INSIDE OF MY VEHICLE. It then took her forever to “ pull up my order” Will not be visiting this location again. A customer service class needs to be taken at this location. Why offer curbside if your customers still have to go inside.

Amazing customer service. Specifically Gia, so very helpful in choosing skin care products and recommending not just best sellers but, items she personally uses.

I had deemed Ulta on IKEA Blvd my favorite store. After the experience I encountered with the Store Manager on last evening (10/12/2021) was the absolute worst customer service. I had been having an awful day after I received some bad medical news and my phone had died because my car charger did not work. Simply because I didn’t have the email to present with a barcode I was unable to pick up my prepaid online order. I did however presented my picture ID (my NC issued DL). I pleaded with the Manager but she had no type of compassion or empathy. Needless to say I left without my order and told her to keep it because after five days it will be returned. I will NEVER patronize this store again!!!

I had a brief visit here with my friends and the entire time we were being blatantly followed by their security guard. We hadn’t even been there 5 minutes. I did not purchase anything and never will because I will not be disrespected like that for no reason other than racial profiling. If I could give a negative rating, I surely would!

The ladies were super helpful! Store is clean, tons to choose from and great prices!

Came in to buy some foundation. They don’t carry Fenty, so I decided that I’d try Nars. The lady literally told me to sign up for an app and left me looking stupid and lost. They really don’t care and are rude. Also, I’m glad to know that they listen more to intricate details of Instagram and Love and Hip Hop, rather than assist customers. I’m trying to be grateful that they even came in to work, but it was more like going to my homegirls house. Also, the store smells like feet. Thank you.

Im starting to think that being rude is a requirement to work there. I walked around for about 10 minutes looking for a specific product. Two employees were having an in-depth conversation and did not even acknowledge me. Another employee acknowledged me enough to follow me around the store and peek at me over the shelves. I was clearly lost and didnt know what I was looking for. But yet no one asked me if I needed anything. Sephora would never.....

Erika is great! I go here to get my eyebrows waxed and tinted. Erika is always welcoming and, most importantly, does an amazing job with my eyebrows. She takes her time and does not rush through. Check her out!

Stalked by staff and security! They might have just been doing their job, but they were obnoxious. I felt unwelcomed and extremely uncomfortable. I’m serious. I thought John Quiones would appear or at least Ashton Kutcher because I was blatantly being followed and watched. I’ve never been watched like that while shopping ever in my life.Nice selection of perfume.

This location specifically has a lot of skin care products that quickly leave the shelves at places like Walmart and Target. If you’re looking to start a new skin care routine, this location has a plethora of options! Honestly, it was fun looking around. As far as lashes, no sis. I did not find the lashes I was looking for. Skin Care ✔️Lashes ❌

Store was organized and clean. Easy to find what I was looking for.

They asked for my email address 3 times at checkout just in case I had a return when I politely refused to give it.

Employee listened to my skin care concerns and she kindly helped me find exactly the products I needed.

Probably the worst ulta in the area. No one on the floor to help. The one girl who was on the floor was in the aisle texting on her phone 😑. No MAC counter FYI.

Well kept store. Like any ulta its hard to figure out who works there and who you can ask for assistance. A few times Ive checked for an item online to see if its in stock just to arrive at the store and its no where to be found. I personally prefer the Ulta up by Concord Mills.

Excellent!!! Everyone was helpful, I will be a regular going forward

It really saddens me to hear all the negative posts and I’m sorry to those of you had such a bad experience. I have shopped at this Ulta since it opened and have always received the BEST in customer care. I suppose it could be the time of day or day of week I was there, but my experience has always been wonderful. All of the personnel has been very patient and extremely helpful. Thank you, Ulta, for continued positive experiences whenever I shop your store!

Every time I come to this ULTA location I am profiled and followed around the store. Usually it’s a white male who appears to be a manager or possibly security. Today Ms. Brianna was the lovely lady following me around the store and also checked me out at the register. Every time I turned around she just so happened to be right there with her loud keys. I will not come back to this location anymore.

Great facial care products

My wife loves this place!

I visited the store today and I had a pleasant experience except for the fact that one of the workers there was profiling me and literally followed me around the entire store for 45 minutes. I love ulta but I will never return to this location to be followed around the store while trying to shop.

I went to pick up my ulta online order and when I got home and opened my bag I had been given a used box of perfume. No cellophane wrap on the box, no bow around the nozzle. I ordered YSL Mon Paris which is all I have worn for years so I know what I’m supposed to get.The girl that brought my order out to me told me that she could only put it in the back seat or the trunk when I literally watched her hand the car next to me their order. She knew exactly what she was doing and why. I am going back to the store and I need them to make it right or I’m contacting corporate.

My neice had her eyebrows done and she immediately removed them in the car. The wax was flawlessly done but the fill in job was no good. Also if my husband sees this, I want this perfume lol.

Very clean. Friendly and helpful staff. I witnessed one of them helping a lady find gifts for a freshly minted teenager and it was lovely the care and consideration that was shown. Always a pleasant experience here. Definitely recommend.

The ladies help me pick out some awesome Cologne... Thanks, Ladies

The only place where I can find all the makeup & skincare products that I need.

PLEASE STOP AN EMPLOYEE IF THEY USE THE ACTUAL TESTING APPLICATION ON YOU INSTEAD OF THE DISPOSABLE APPLICATION!!! I got concealer matched, the employee literally applied the tester application under my eyes. She didn’t use a temporary application that you dispose of. I realized this and had to use the disposer application myself. Luckily I did not get a reaction.You don’t know what you can catch. Employees should be trained on better sanitary applications.

Great choices for men and women of different races. I do wish the prices were cheaper but great stock wit lots of helpful workers.

I like Ulta.I get my hair done here and think they do a great job. Amanda always does a fantastic job on my hair. Super personable and attentive.Ive always had excellent customer service. The store layout is easy to navigate. I like to get most of my beauty products here. Theyre great for stocking stuffer purchases also! And I love their rewards program. I save up my points the whole year and the points will pretty much pay for Christmas purchases.

I was not even acknowledged. I was trying to get matched and purchase foundation and concealer. No one approached me. I felt unappreciated. Not valued. I will not be returning to this location. Not one member of the staff said hello. No customer service. I am sad but I need to let you all know customers walking in make them feel valued and appreciated.

I love Ulta Beauty! Mostly because they have everything from Cover Girl to Urban Decay. So theres a good variety inexpensive and expensive beauty products. The lines are generally long on the weekend but the staff is quick and accommodating. Love Ulta!

This is not my neighborhood store but it’s my favorite. I feel that some staff members don’t really pay much attention to the customers. On the other hand some are very approachable and helpful. Kelsey has great customer service skills. She always gives me great makeup tips and introduced me to new products. Being a beginner at applying makeup, it was just what I needed. She was helpful, kind, patient and knowledgeable about the products. I also love the fact that some days she’s glammed up and other days it’s just her natural glow. Thank you Kelsey. These five stars are for you and all the other staff members that make the effort to genuinely help customers. It makes a great difference. It’s a huge part of the human experience to share and help each other.

Definitely my least favorite of all the stores I waited for 20 minutes in the makeup section trying to get the attention of one of the employees to get a color match I even walked around the entire store and every time there was someone available they would just help somebody else and they could see clearly that I was needing assistance and then I ended up leaving the store making a very small purchase instead of a large purchase I intend it to me. The cashier checking me out was nice but that was it.I will not return to this particular store.

Great selection and prices

I love Ulta because theres something for every budget and every need. And to make it even better, the associates are friendly. Its easy to return products if it isnt love at first sight, even if you dont have your receipt (as long as you have your phone number in their system)!

My go to place for all my makeup

No one ever picks up the phone. I work right next to this location so I’m there at least once a week but anytime I come in the store in anything but a full face of makeup and a good outfit I get bad looks and people following my every move even though I’ve spent hundreds of dollars here. Concord location is so much better.

Black lady with braids or dreads in hair that work at the register was rude. Not only that I noticed she only greeted the white customers as they came up, and was rude to black customers like myself

This place is sooo amazing! Katherine was so sweet and did an amazing job on my hair. The rest of the staff here is usually pretty great except when they gather in groups and talk and would rather text their friends then help out...but other than that most of its great. I definitely come when they are short staffed because they pay more attention to customers when its during the week in the morning.

I had a wonderful experience today at this location. I have been using the same foundation for quite a while, I recently ran out and decided I needed to find something new. The staff was extremely helpful with all my questions. Helped me find the PERFECT foundation!

T-Jay Shaw is my go to guy here and is hands down my #1 for all things make up. Just got assistance from Wayne who matched my skin tone flawlessly! Ulta has the best and most talented make up artists!

I went for the cuts for a cause event, which was awesome for so many reasons. Most importantly, I wanted to praise Courtney in the salon for listening to me about what I was looking for in a haircut and giving me exactly what I was hoping to get. I cant wait to go back and see her next time I need a haircut.PS I took off a star because anytime I go there I find the store staff to be kind of rude. :-(

I generally love Ulta, and I buy a lot of products from them. This location, though, needs some help with their customer service skills. I needed to make a return today. The first cashier told me she couldnt help me unless I paid with a card. I told her that I either paid with a card or a gift card, but I wasnt sure. Instead of checking, she handed me the receipt and item and said that I should just wait for the next cashier. The next cashier just wasnt very friendly. I had intended to buy a few things, but the attitudes from the employees was unwelcoming and I left. I guess I will shop online instead.

It’s a very good experience at store. Sephora has got wide range of beauty products. I got an assistance from Joe, Ulta member was really helpful and suggesting the colors which goes great on my outfit for my Grad day. And also was helping me in application process and tricks to make it look elegant and natural.

I am all about customer service. As I was checking out, cashier (Meghan) did not give me a proper greeting, she immediately looked down and said Whats your phone number with a tad bit of an attitude. I informed her that I was not in the system, as it was my first time there. She then went on to mention their rewards program and the benefits of it. I said No thank you. She went on AGAIN stating that I should really consider because this and that (very pushy and again, in a nice/nasty way). I said No, Im okay, she went on and on and said All we need is your name and number. I was thinking in my head, I dont care what you need, your customer service is horrible and Im not giving you my number. Again, I said No, thank you. Finally, she cashed me out and I was able to leave. This was my experience, I hope yours is a little better.

This particular store I really, really, really like. They are big and have a huge selection of the more affordable Cosmetics that I would be looking for. Whereas the high-end is also of a great selection. So it is a great convenience to have the mixture of your high and low end cosmetics under 1 roof.

This is more about the beauty salon at this location. Anna is fantastic. She gave me a haircut I felt so great about and talked me through everything. I’ve never felt so comfortable with a hairdresser. If you go here request her you won’t be disappointed!!

This Ulta has a nice selection of items. However, employees follow customers around too much. Then, attempt to conceal it by making conversation about gift sets and sales. Not the friendliest environment for browsing new items. Hopefully, Ulta will consider some of the comments mentioned by other customers regarding their bad experiences, and improve it’s customer service. Instead of worrying about who is coming to shoplift, Ulta needs to focus more on improving customer shopping experiences. Loss prevention staff is a little TOO aggressive here.

Love Ulta its in a convenient location not terribly priced on most of the stock they carry. I usually go for the ulta brand tinted lip gloss an other makeup needs. They do however have a great salon in the back!

I went to have my make-up done for pictures for my job. I dont wear face make-up. I only wear lipstick/gloss and sometimes eye shadow, therefore I was really nervous about the whole ordeal. I didnt want my nose thinner or my lips bigger or my eyebrows stenciled on. My MUA was Christopher. He didnt need to ask a bunch of questions to know what I needed for my my look. He did a wonderful job on my face. I was made up but still looked like myself. I highly recommend him to anyone wanting to get fabulous looking for just a moment. My whole experience from the time I walked in on Thursday to make an appointment and told them what I wanted done, to the time I paid and walked out on Monday, was very smooth and easy. They even send text reminders about your appointment.

Nice people and easily accessible. Chances are you will get can I help you find anything? A LOT. I know for a fact that management watches them and makes them ask Everytime they make eye contact and walk by you. Just a friendly tidbit some might like to know.

Love this location. Great people especially Erika at the Benefit Brow Bar

Well stocked with great products for hair, face, body and nails. But if you are a shopper like me, you will realize you can get a lot of the same products other places for lower prices. Fun shopping no matter!

I found the most amazing make-up artist here. His make up was flawless, I requested that he apply make-up for me. I was AMAZED at the results . I purchased more than $300 of products, which will have to be replenished in two months. Their products are quality and the make-up artist are phenomenal!

Scheduled a hair appointment at this location, and received service from Amanda. She did a great job and answered at least a zillion questions from me about hair and hair styling. Highly recommend giving the salon services a try, especially with Amanda.

Always go here for my wife’s gifts, if not a gift card the staff is more than willing to help with the latest and greatest beauty products for your needs!

I got my hair washed and it cost me $60. Luckily there is no where else to waah my hair.

Great location, very easy to find

I had a great experience at this store. Lexie was professional and friendly when helping me find a new foundation. Shes a great asset to your team!

Loved the lay out and loved the service! Super nice ladies

Messing and not very friendly staff

Anna assisted me with an online return and was very helpful. I went around the store afterwards to test out products I wanted to purchase online (I had a coupon for prestiage products, online only 20%)Anna knew that I was not making a purchase in store but still continued to help me build my online basket, matching me with a new foundation- providing multiple recommendations and helping me find eye shadow. She listened to what I was looking for and was very knowledgeable. Great asset to the store :)

This has been my go to Ulta for the past 2 years. If you don’t usually frequent this store, you may be intimidated or overwhelmed by the layout and lack of help. The lines are unnecessarily long at any time in the afternoon, but the cashiers are always smiling.

A great shop for self love

Everyone here always tends to be helpful! The only reason I gave 4 out of 5 is because they do tend to be out of stock on the items that I always stop in for. (Things that are generally easier to find at ulta than elsewhere seem to sell out quickly at this location before they have it restocked.)

I came into this store yesterday with absolutely no idea on how certain products worked with various skin tones and I am thankful that one of the associates took time to give me some great information. She didnt rush to leave my side as I found the products that I was interested in purchasing for gifts.

KRISTIN IS THE BEST EMPLOYEE AT THIS ULTA. 20/10 EXPERIENCE. LOVE HER, SHES AN AMAZING WOMAN AND REALLY HELPED ME LEARN ABOUT MY FACE.

I found anything I wanted🥰

This cosmetic place has anything you can imagine and are reasonably priced. So many items to choose from. A great place to shop if yours cosmetic buff. Downside waiting in line 😜

I went to this location the associates mainly for an eyebrow waxing but needed make up too. There was one associate in the make up area assisting one customer. I stood there for a moment waiting for her to take a pause to acknowledge me but didnt. Long story short after about 15- 20 minutes of waiting I finally just went to the register & was told the young lady that does waxing leaves at 7pm & I just missed her. I understand investing time in your customers but please train associates on the floor to know its ok acknowledge another customer while still assisting the customer youre with. Its apart of retail because I was also interested in finding make up but after being ignored for so long I left & probably wont visit this location anymore. Its sad because I come here often but customer service isnt good here.

Jess is an amazing makeup artist and skin care specialist for Clinique. She always have superb customer service and takes her time to explain how to properly use all makeup and skin care products. I visit Ulta regularly to visit Jess and learn more about new products!

Soap and Glory Scrub of Your Life, was on sale. The check out line moved pretty quickly.

Yall have to do better with customer service! So you have some staff members who are really nice ( the men that work there and the benefit employees) but the others are terrible. Doesnt matter if Im purchasing a $40 bronzer or $5 eyeliner the customer service should be the same from everyone.Please do better.

I had my hair done at my previous stylist and the color came out within a week. It just so happened that I was at this store and met Mekeba who fixed the situation right away. I was extremely impressed with her work and professionalism. I love my hair color! Will definitely be back as a regular to get my hair done and I highly recommend anyone to see her!

First time I came in to this location,I had a great customer service, and an employee assisted me very friendly. Second time, I come back to this store; the staffs didnt care about their customer and they have time to chit-chat, but they dont have time to assist a customer. Very disappointed.

They have everything you need and very helpful. I like how Im greeted when I walk in the store

While the employees are eager to help, it seems that they have no received proper training in matching skin to makeup. I’m far paler than anything they tried on my face, yet they kept telling me that shades darker “looked fine.”

Horrible experience at the salon. I was there all day for a cut and color.The color was nothing like the example of a picture the stylist showed me. She didnt finish my cut and I left with a wet head.Stylist was rude and told me I could leave and she was the salon manager.

ULTA salon is always professional and friendly. They worked with me to achieve a new hair color on my very dark hair. Sometimes the stylists would consult each other to achieve the most ideal look for the client. I really appreciated that.

Good place to pick cosmetics. Many brands under one roof!

I am an African American woman and I visited the Ulta Salon for the very first time and was Serviced by Katherine. I am not going to lie this was an impulsive decision and I was a little nervous since I was going to a new salon and I really love my natural hair. However all of my concerns were proven wrong. Katherine really took great care of my hair! She was really gentle with detangling my hair (my natural sisters know how crucial this is.) The shampoo and condition felt great. I opted to for a blow out followed by a flat iron since I only put heat on my hair a few times a year. Since we were pressed for time Chris jumped in to help get me flat ironed and he was a ROCKSTAR! A) for jumping in and helping out with a client that wasnt his B) staying late to help out and C) whatever flat iron he used was magical because the side he did has zero froze and is still so shiny!

No one ever greets you or acknowledge you when your wondering around looking for something, just ask do you need help or can I assist you but the security will follow you around as if you dont see him HELL if you going to do that at least ask to assist me... I cant with this store every location this far has been not a good one I hate spending money here

I enjoyed my visit. I love the selection they carry. The boxed makeup kits are very nice.

Ive called this store for three straight days and no one has picked up the phone.Maybe hire some adults??

Wish they had MAC products. Great store.

Checkout took a long time! Now, I will say i went a day to two before Mothers Day, but it took like 30 minutes to check out. The line when almost 3/4 of the way to the back of the store with only 2 cashiers. There were other people that seem like they could have helped but they just kind of stood around. Either way, Id probably go to a different location.

This store needs serious help. Completely understaffed and the limited staff that was there was unhelpful and untrained.When I asked the only employee I found on the floor for assistance, she said, Sorry Im going to lunch. After waiting for 10-15 minutes I finally got another young ladys help to see if they had my item in stock. She informed me they didnt, but they could do store to door for the item, which meant I could order at the register and have it delivered. I got in the line that was so long it went back two isles because there was only one register open. After waiting in line for at least 20 min. I was informed by the woman at the register that she couldnt do a store to door, that someone on the floor would have to do it for me. Needless to say, I spent a good 45 min in the store and left without my item. Super frustrating.

RACIALLY PROFILED !!Tuesday, On August 14th me and my family was harassed inside the store store. We were racially profiled by the employees and the security that worked there. We felt so embarrassed. It was only three of us that were there black . Literally all the employees only asked us “ we we okay “, “ Do you need any help “, “ Anything you need “ . We felt so uncomfortable that we new what they were trying to do. On top of all the employees following us around being asked how were since we simply just wanted to look around, The security guard followed my mom to the perfume section and told her that you can use the spray tip instead of spraying it in the air. Like sir if it was bothering you that bad the employees could have said that instead of asking how we were so much! Remind you me and my mom both we black with dreads. That is no excuse for us to be followed and asked so many times how were we. Me and my mom are very disappointed. Will not be returning my black money to the store! If thats how were treated. So sad.

Always love ulta!

My Baby girl got me into this place, and I am in love with it.

Lots of great products. Make up u can try on but not a lot. They will take returns.

I have a love/hate relationship that our house is less than 10 minutes away from ulta. Because I visit frequently and now know the store like the back of my hand, I can make a quick trip for the one thing I need, and get in/out in 10mins! Also, the beauty advisors are always extremely helpful in navigating new products and making sure it works for you before you buy it!

No special reason

Yall! You need to go see my girl, Ahmadjah! So helpful and friendly! Thanks for helping me decide on the best product for my curly hair!

I love to shop here when it comes to beauty products.Employees are helpful and most of the time they will give you a coupon to save some money!!Will come back soon!!

Always clean, nice set up with new products as soon as you walk in. They didnt have my perfume but they had a good selection

Went in to find a new skin care system and the associate did not listen to my skin care needs or what I was looking for. She was only concerned about up selling a ton of extra stuff to me that I didn’t even need. Also, every time I’m transferred to the Brow Bar, nobody ever answers the phone!!!!! I’ve been to many other ulta stores before and never had as much trouble as I do at this one.

I came here specifically for two items shown on their website as in stock at this location. Didnt have either. Way to waste my time its always something with Ulta. Cashier was friendly and apologetic.

Didnt have what I wanted. The entire staff was excellent!

Cosmetics at different price ranges! And they have discount/clearance items too! Staff is helpful, but not as informed as Sephora. There is a hair salon in the back of the store. They did a fantastic job coloring my roots.