Shannon is amazing and so helpful. I have had so many texture issues lately. I havent been able to figure out the perfect blend of product. Well Shannon figured it all out!! She found the picture blend for my hair!!! Shannon also taught me how to twist curl my hair. I am so happy and thankful for all of her help. :)

Im late in this review as I visited the Southpark location on 6/30/2021. I had fully intended on leaving a glowing review immediately since my visit was such a positive experience. I apologize for my late review because your fantastic employee Shannon was one of the best salespeople I have ever encountered. She helped each customer with such warmth and grace, I was honestly thinking to myself while watching her okay, how can I apply her technique in my profession?(I am a server, so its a bit different ha ha) But if I could be like Shannon I can only imagine my tips would be amazing. Shannon is so well informed on your line of products. She helped me find my confixer gel I came in to buy, she gave me several free samples and asked my birthday and allowed me to choose one of 4 different composition oils as a birthday gift. Even as more customers came in Shannon never lost composure, equal enthusiasm for each customer. Shannon is a gem, a shining example of what a great employee is. Thank you Aveda for your awesome products and thank you, Shannon for turning a simple visit into a wonderful encounter. I will definitely return as a customer.

Great experience with Miguel at the beautiful south park store. He offered us tea and was very friendly and professional. He helped me pick the perfect gift for a loved one. Thank you Miguel and Aveda.

I visited this store yesterday. What an amazing person works there- Kendal (I hope I spelled her name right). She greeted me very nicely and filled out a sheet with my skin concerns. She was so very attentive and caring. I ended up getting a facial there. Amazing team member. Management please recognize and appreciate team members like Kendal. Will come back to the store again. Recommend it to others.

Such a great experience at this store! Kelly was very helpful and such a delight to be around!

Took a gift item back. Quickest refund I have ever received.

Actually, it depends on which Aveda location were talking about. Hanes Mall Aveda employees are polite & helpful, whereas the ones in the Thruway shopping center on Stratford are terribly rude, sneering at you as if they feel you dont belong there. (despite the fact that Ive been buying Aveda products for over 15 years.) Its been a while, because Ive intentionally avoided that location. Hope they now have a less condescending staff.

I received an amazing complimentary massage and facial from Miguel. His customer service is superb! I will be back.

If I could give a lower rating than one star I would, you would think at an institute they would be taught how to style all types of hair but this is definitely not the case.... if you have kinky/course hair dont even think about coming here... unless you actually make an appointment with someone who knows how to style different textures of hair. I spent almost 4 hours from person to person who were trying to figure out how to actually blow out my hair it was tragic, I was very disappointed. Aveda needs to teach each learning hairstylists versatile ways on how to manage hair of different ethnicities. Plus they over charged me 58$ for something I could of done at home! 30$ just to use a straightener......Never coming back ever !

Zen... my favorite place to shop and smell. :)

Good store. Good haircare...

My first experience with Aveda was when entertaining an out of town guest (who loves Aveda products, but does not have a store in her town.)I was impressed enough by the staffs deep product knowledge and consultative approach to schedule a follow up 15 minute chair massage and chakra balancing session (which was yday with Shannon.)Even though I admitted to Shannon that I was usually not a fan of earthy smells and all-natural organic products, she reassured me that my generation was seduced by lab-created fragrances and wisely suggested that we ease into the Aveda product line with scents that were more familiar like citrus and floral.I was amazed at how much good a simple 15 minute chair massage could do (combined with the aroma-therapy and education.) I also learned about how Avedas philosophy is to minimize packaging and focus on sustainable production with an emphasis on recycling. I decided that if I could find products I liked within their line, why wouldnt I give my business to an environmentally conscious company?Shannon and the other staff made me feel welcome and pampered and I ended my visit by asking some questions about their cosmetics. Needless to say, I ended up falling in love with their makeup line and even though I only took home a few items yday . . .I decided to join their customer loyalty program so I could get perks and earn points on future purchases.Major gratitude to Shannon and the hospitable crew at Avedas SouthPark Mall location for welcoming a 100% man-made lab-lover like me me into the warm and wonderful all-natural world of Aveda!

Love the products

Wonderful staff

Very worst service.if there is a option for zero star I would have been selected that.got an appointment for free facial but they charged $15 for it.they did nothing worth for $15