DJ was very helpful and knowledgeable. He definitely has patience and is able to effortlessly assist multiple customers when necessary. Exchanging or upgrading your phone can be quite stressful He made it pleasant. We need to clone him as all the customers wanted his help!. Thanks again DJ.

DJ was THE BEST!! I explained the issues and the hours I’ve spent on the phone with Verizon and let him know I was told by a Verizon phone rep to go to a Verizon store and get a replacement SIM card for my phone. He was already taking care of a customer but managed to take care of me at the same time while she was on the phone with a Verizon rep. He was amazing!! DJ was also kind, considerate, professional, and caring. Wow!!! I’ll definitely be back here again.

It’s was such a amazing experience. The worker there were very helpful and went out of their way to make sure my devices were working. Dajon Burks, thank you so much for making my transitions easy.

I was worried about getting a new phone. The customer representatives got me the best deal and told me about other things I could do too save money in the long run. Definitely would recommend this site

I messed up my Verizon account and my son’s phone number disappeared. I went to the Verizon at the Arboretum in Charlotte. The Verizon employee was rude and told me my son’s phone number was gone and could not be retrieved. I have been with Verizon for 21 years and have never been treated so poorly. I decided to go to another Verizon on Connection Point Dr in Charlotte. Here I met Dajon B who quickly found my son’s phone number in my profile in a shell account. He called a help desk and restored service. Dajon listen to my problem and quickly fixed it. He is a knowledgeable, friendly employee that Verizon is lucky to have. Thank you so much Dajon.

Had a really great experience here, 10/10 ; highly recommended. DJ worked so well with me and I was very impressed with him and his services. I feel apart of the Verizon family ☺️

I have been to many locations in Charlotte and this by far is the best experience I have had. They are courteous, patient, knowledgeable, and spiced with a sense of humor = Victra is my spot!!!

Dajon was patient and answered my questions, explaining what was needed. He had the right personality for the job.

DJ fixed my phone!! This was after meeting with four other Verizon reps at other Verizon stores who claimed they fixed it, but did not. This store and employees are the BEST!! Not only was DJ professional and knowledgeable, he was very personable, patient, and thoughtful.

Very helpful in explaining the purchase of my Samsung Galaxy note 20 ultra 5G!

Everyone needs to know that this store is not an actual Verizon store! This is a licensed retailer, and is not directly affiliated with Verizon. We did not know this until we were already in the process of trading our phones. Had nothing but issues with one of our trade ins, and the phone was never shipped back to Verizon for our credit. Finally after a month later we were able to get it corrected through multiple frustrating calls back and forth with the store and Verizon directly. Know what you’re getting yourselves into!

Dajon did a great job making sure my questions were answered. He made sure I knew exactly how to fix my phone before I walked out the door. I would recommend this location and him as a representative specifically when looking for a Verizon to go to.

Came to open a business Account, Staff was friendly and welcoming...Very happy with process ..Shout out to Dajon and Austin for exceptional customer service ...

Dajon had exceptional customer service and very patient with my mom. Kudos to you!!

Dan went above and beyond to help me out with my new phone, was extremely patient and accommodating, and extremely friendly and professional. What could have been a very frustrating visit was turned into a great experience. 10/10 recommend. DJ was also very helpful and friendly.

This location is absolutely the greatest! DJ assisted me and he is so knowledgeable and professional he resolved an issue with my phone that had been a problem for a long time. He was so patient and informative. This is my new location. DJ is the greatest!

Dejaun(sp.) Was patient as we tried to make a decision and helped with alternative phones that might have been easy for my 87 year old Mom to use.

My experience with Dan at the Independence Verizon wireless location was a good one. He’s pretty diligent I might say. He’s dedicated to his profession and he remembers you, your circumstances and he caters Verizon wireless products to meet your ever changing needs.Thank you, Dan, for your service.

The SIM card in my unlocked phone of 5 months stopped working due to a technical glitch. All I needed was my old SIM card inactivated and a new one installed. After I was there working with someone for 30 minutes, I was told they couldnt assist me, gave me a new SIM card, and told me to call Verizon tech support. I was told that MAYBE Verizon could help me and that it was difficult for an unlocked phone. They were vocal and obvious about the fact that they didnt want to deal with tech support. I left the store in tears. I am still working to resolve my issues with Verizon IT. My biggest issue is only having 1 phone and needing a separate line so they can call me. This would have been avoided at the store!Verizon tech support was appalled they wouldnt help when all it took was a call to tech support. I regret going in to this location and wasting my time. If you need technical support, please DO NOT go here. They are in the business of selling, not helping. The customer before me was also having SIM issues and the rep was not interested in dealing with IT. He was very vocal about it too.

The service I received at this location is excellent DJ was very knowledgeable and professional he and Dan corrected some major issues I had from aT Mobile store

Tamar is very personable and offered excellent customer service. He patiently answered all of my questions and went the extra mile to register my accessories. Very pleasant experience.

Dajon at 4044 connection point Bl, was very professional, he suppose to be at his lunch break but he helped us first. I appreciate the good customer service

Amazing customer service Dajon did a great job explaining a lot of things that I had questions about and very friendly

Dan was the best Verizon Wireless store rep I have ever dealt with. He was patient and transparent with me from start to finish and can’t recommend his services enough. This man needs a raise

Dan was exceptional. He spent time with us to explain everything. He was very patient and we didnt feel rushed. He made a phone selecting process painless and pleasant.

Dajon has good customer service he help me out alot on what phone to pick. I love it already he was excellent thanks .....

Excellent customer service, friendly & very helpfulThanks Dajon for all your help.

Great customer service. Dajon is a good rep

Customer service is a 0, they try to make you spend money and are extremely pushy. Took 2.5 hours to order a simple warranty replacement phone, and the instructions were already on the account. Should of been in and out in 20mim max but he was trying to sell all types or warranties and services

Dajon helped us and he was really helpful real nice and done everything he could to help

It was clean, DJ was efficient, quick and very polite. I had one of the best experiences in a Verizon store.

Dajon is A very nice person and he took care of me

Ben and Tamar were simply awesome. Will visit again when upgrade time comes around. Would definitely refer others!

Absolutely terrible. Door locked during business hours. Doesn’t come out to let us know what’s going on or how long it will be. Go anywhere else. This store is terrible.

I had 2 horrible experiences with this store. Particular with the manager. He Do not Care about other During These COVID times. I waited 2 days 6 hours each day just for him to give me my phone taking 30 seconds. With no receipt in the bag at all! Such a substandard representation of Verizon.

The wait was long but worth it. Dan was very informative and transparent which I can appreciate when working with an authorized dealer.

Worst Customer Service!! Do not waste your time here. I along with another customer waited 1hr30min. She then knocked on the door just to be told its going to be another 15min and he closes at 6pm- its now 530... I left went to the Verizon wireless on Albemarle rd and was in and out in 40 min with a brand new fully connected phone.

Dejonas very courteous as well as nolagable.

Dajon was very professional and patient with us.he helped us find the right plan.

Tamar went out of his way to help us right before closing. 10/10 would recommend

Dan is very friendly and is knowledgeable of the business.

Poor. 1 worker in store. He took 1 hrs with one customer while everyone else wasjust.SOL.Willnever go back.

Dajon was awesome.

If you like to feel insignificant nobody, just come to Dan or Colin. These guys would do anything for their commission, including: selling you telefones which are on sale for the way above sales price as long with accessories you never asked for, just for $110 per case. Nothing is for customers at MoRa point, the ripoff salesperson is always right.You offered no choice once or ever!

Small store with exceptional service..

This is such a ripoff store. Verizon asked me to get a new sim card which is free of charge for my existing line, the guy here wanted to charge me for that, I said goodbye and went out. They try to judge people by phones, and if you have got an expensive one they will make sure to rip you off as much as you can.Would never go back, please stay away.

Worst Verizon store ever. Dont recommend coming to this store. Got a new phone from this store guy put on tempered glass and it fall off next day. Got almost a month with this phone and already came three times to this store and have to wait more then hour and half just to get a new protector. Dont use this store slowest store ever

Poorly staffed on Sundays. Only 1 person. Nice girl though she was just so overwhelmed. Management should do better. The store should always have at least 2 people.

Dont listen to the poor reviews, unfortunately only those who have experienced less than perfect service have commented. The associates were helpful, knowledgeable, and prompt in delivering service and a solution for my wireless needs. I wish more people with positive experiences would speak up !

Very unprofessional, read my partners texts aloud to the store while getting a new phone. Never going back.

He was VERY knowledgeable and helpful!

Angela helped me and she was excellent I will always go there

Angela was very helpful with getting my Dads mobile working. Awesome service

When I went in, I went up to a lady who said that shed be right with me. She then went into another room for 30 minutes while I waited, ate her lunch and laughed. Then they came out again, got a wrapped gift, and returned to the back and closed the door.They came back out and were about to go back a 3rd time when I said I had been waiting 30 minutes and asked if it was going to be much longer.The lady I first approached didnt say anything to me, no apology, no how may I help you?. She just ignored me while her coworker said if I would have known she (referring to me yet talking to her boss) had been waiting, I would have helped her, even though she had been within earshot of me when I had been dismissed by the other lady when I had first arrived.Then, while I was with the coworker of the lady who had ignored me, the lady who was with me ignored me for the most part by listening to and laughing at the conversation the other lady was having with a different customer.There never ended up being an apology by the lady who ignored me and took a different customer than me.

Angela was very helpful and pleasant. She will get my business in the future.

Service was good just very time communing if you are a new customer. But other than that awsome location.

They help us with knowledge and very friendly stuff

Authorized locations and corporate stores are so different. They probably wanted to help me but couldnt, and I had to go to another location.

Fantastic staff ..

The associat was nice but we waited for an hour .. while she was flirting with the customer In front of us ... P.s I wrote this instant of her while waiting

I always get great service when I visit this Independence location. I wont go to any other location when I need assistance with anything!!

Angela Did a great Job,but they need to train the salesmen better.

Staff was nice however they were unable to help me theyre a franchise I was told I needed a corporate store,

Went to this store to get two new phones and change our plan on 1/1. We dealt with the sales rep Adam Winslow. Rather than listening to what we asked for and what we wanted, he had a clear agenda of trying to get us to buy things we did not ask for or want so he could increase his sale. We wanted to go from a 2 year contract with 8gb with 4 people which had expired to the new 3gb simple plan for 2 people. He failed to sign us up for that, we got the two people off but still have the 8gb plan. I had to go back online this morning to get it corrected. However,we got two new phones, two new cases we said we didnt want, the most expensive screen protectors we didnt want and 11.99 insurance a month for each line we didnt ask for. Oh and he threw in some type of charger we didnt ask for. When I specifically said we didnt want insurance or protection he said we would not be getting it. When I questioned the new cases and protectors and charger, he said it was part of the deal we were getting for the phones. The overall price did not sound exactly right to me but I figured with taxes, it was coming out about right. At the end of the transaction he never went through each charge. Then told me he would have to email me a receipt because they were out of paper. He did this because he reset my new phone and knew I could not get email on it yet because I wasnt set up and couldnt get wifi. Then he charged us $15/phone to do the set up, transferring our contacts, and setting up the phone. He did not do this because nothing was restored from my cloud and I had to redo it myself once I got home and was on wifi. To get the two people off the old account and get the new phones took over 2 hours in the store. This was also part of the reason I didnt carefully check the details because by the time we were done we were in a rush to go to another commitment we had. Additionally while we were there another set of customers spent over two hours there talking to a manager where they had also obviously been swindled and were discussing how they were taking them to small claims court. Apparently this location is an authorized dealer and not part of Verizon corporate stores. If you do a google search you will notice two main locations come up. Only go to these locations, not the shady ones that are not actually part of the verizon family. Our experience was terrible and you should go to the other locations even if it is out of your way.

She was very courteous and knowledgeble Im handling the problems at hand

I went there to get a phone and was approved when I go to pay I don’t have enough money on my card so I went to load money on my card but was called back by Angela and told that don’t accept the payment type this place has pissed me off so bad because now after two days I don’t have a phone but it is showing I have an account that’s active all I can do is shake my head and advised any and everyone do not go to this place go to the actual real Verizon store this place is just a dealer I have not ever when purchasing a phone had to go through all this

These people slow asf I waited 1 and half and I only came in here to get a copy of recipe

The service was awful, worst Verizon store I been to

Horrorable.

Luv the information given when asked!!!

Good services and great network

Good job

Store is not helping

Very nice girl

Slow waste of my time

A bad meal!

Awesome

Slow

Slow

Oki service