I cannot recommend Carlos, Robin and the KC Starnes crew enough. As a car guy, I was distraught when my new car was hit. When asked, do you have a body guy all I could do is look down and whisper, no. I try to spin my own wrenches as often as possible, but body and paint is a next level skill that I dont possess the time or patience to master. KC Starnes came highly (HIGHLY) recommended, so I called, set up an appointment and brought the vehicle in. Carlos worked with me to make sure I got the parts I wanted and Robin made sure to handle all communications about timeline, rentals and pricing.The work was top-notch. The car looks brand new. While they wont be the cheapest, they are competitive and their quality well worth any differences you may find shopping around. I will be bringing them more business in the future. Seriously, I cannot sing their praises loud enough.

I can’t recommend KC Starnes enough! I scraped up my car in the parking garage at work and they had it looking new again quickly and at a very fair price. Then my son broke the plastic piece on my front passenger seat with his backpack so I gave them a call to see who they would recommend I call to repair it. They told me to bring it in and when I did, they fixed in at no charge while I waited. That would have cost hundreds at the dealership! Such a nice group of people and they really do a fantastic job.

Had a 2019 CR-V just two weeks before it got nailed while parked by a kid rushing a three-point turn. Took the vehicle to KC Starnes per the recommendation of the trusted mechanics at Asiaworks. One week later, I get my car returned looking every bit as fabulous as when I first drove it off the lot. Excellent customer service - honest, earnest, and committed to quality in the Queen City.

Used KC starns auto body shop for a rear fender on my Ford Raptor after being backed into. The professionalism, communication and timely repair is more that what you can ask for in this industry. I am beyond impressed from the moment I pulled up until receiving my truck back. I would recommend anyone needing auto body repair on your nice toys please do not hesitate to reach out yo KC Starnes.

I am extremely impressed with the level of professionalism the front office staff provided. Robin and Carlos put me at ease and worked extremely well with my insurance company. Communications through the entire process was tops. Besides the great front office staff is the extreme detail the crew does to make repairs as good as new. I am a very detailed person and could not tell that there was ever a non-factory paint applied. Everything fit as good as new. The entire crew goes above and beyound making you fell like part of the family.

I had damage assessed and the repair estimate quoted by Casey. He was thorough, professional, and pleasant. Had I not decided to trade my car, I would have had the work done at KC Starnes, and have since recommended them to friends.

If you are looking for a professional, on point company to take care of your vehicle, look no more. KC Starnes took care of a dent on my drivers door. From the moment I walked in I felt like I was the only customer. They kept my vehicle, repaired it and were honest with me throughout the whole process. I am beyond happy with the work they performed and would definitely return if I am ever in need of their service.

They were super professional, set expectations upfront, courteous and always pleasant to speak with. They did a great job on the body work to my car and would definitely use them again and refer them anyone in need of body work. Top notch service!

This has been the most professional auto body service I ever experienced from beginning to end. The estimate was done quick and efficient. I appreciate the call when extra damage was found and gave me an alternative to fix what was most logical. The front office staff was amazing as well, gave me updates that fit my schedule for work and were friendly upon arrival each time. I recommend this shop 10/10. Even threw in extra bonus work on my car appearance that I really appreciated. Thanks for the awesome job done!

World class work! 🙌🙏

This is the best body shop in Charlotte! Experienced, professional, courteous, and competitively priced. I would highly recommend KC Starnes for for any and all body shop/ repair needs.

Not being able to buy the new car I wanted due to supply shortages, I decided to spiff up my 2012 E350. Casey & his crew made this 10 year old car look like it just came off the showroom floor. I could not be happier with the end product, the service and the friendly professionalism of the entire team. TY, Casey!

This company is VERY UNETHICAL. I took my car in to get it painted; they gave me a quote for painting. Then they did everything but that. They damaged my car which ran perfectly fine. Each time I called to check on it the price went. They did UNAUTHORIZED WORK to my and gave me the run around as well as excuses: from parts not being in to all we need to do is put it back together among others ridiculous fees.

They repaired my paint problem right away. Its nice to able to use the services of a reputable, long term, locally owned family business.

KC Starnes was recommended to me by another auto shop for a repair needed for my fender/drivers side door. Casey Starnes took great care of my car. Service was great. Will be coming back if I ever need any work from a body shop

Robin is rude once she get a payment. If something is wrong she will get defensive. Instead of understanding what the issue is. I guess she repairs the cars from behind her lil desk. I hesitated coming here but NEVER again. I guess she thought i wanted something free. But robin dear im pretty sure i make more than you boo

I just got my car back from KC Starnes and they did an excellent job. My car literally looked brand new on the inside and out. (I had body work done) Almost looked better than when I purchased it. Lol. They’re attention to detail is top notch. I can definitely tell that they take serious pride in their work.Carlos has a very trustworthy character. It’s very hard for me to trust people with my car because I feel like they try to take advantage of women. That’s definitely not the case here. I highly recommend them because of their stellar work and their integrity.

Super professional from start to finish. If your in Charlotte and need body work done come here!

This is the second time weve used KC Starnes Auto Body and both times we felt their work was superior. Casey and his associates were very easy to work with. The repairs needed were explained clearly and were done expertly. I recommend this business without hesitation.

Great people, Superior workmanship. Very Professional. Courteous and enjoyable to do business with. Highly recommended and I was more than impressed.

I needed some minor repair work done during the pandemic. The ease of use with their app was great, allowing me to submit all information for an estimate. The prompt and courteous service provided by all staff was fantastic. I was able to overhear telephone conversations with customers while waiting and the great customer service was there also. Highly recommended. Great work and service.

Ive used KC Starnes for years and their attention to quality and price has always been amazing. They just repainted my truck and went above and beyond. Everyone who sees it is amazed at the quality! Highly recommended!

First off these guys are super professional and all around great folks to deal with. I took my van in to have a door panel worked on and they had me back on the road with in a couple hours. Mind you they were busy and still managed to knock out my repair with ease. The work is solid too! I cant recommend these guys enough!

My car is both functional and beautiful thanks to the team at KC Starnes! The entire organization went above and beyond to ensure that my car is safe and that I am completely satisfied. i received timely updates on the progress of the repair from Robin -- who is a most efficient and friendly contact in the office. This company is top of the line.

If you need auto body work head for Starnes @ Old Pineville Road in Charlotte, NC. You want beat the quality, price, politeness, and timely repair. Light Rail is across the street if you live or work near the line. They also offered to have a car rental on site with a car when I dropped off if needed.2 days after my drop off I was provided with an update status of my repairs.Picked up the car today and the battery was dead. Staff made sure to get me going and even took Jeep for a test drive to ensure it would not cut off on me.Jeep looks like new paint and repairs look perfect. Car was washed and detailed and looked better than when it was dropped off.Glad I chose Starnes. Hopefully I will not need another body shop, but if I do I will happily choose Starnes again.Updated 1/28/21Ended up having to return to Starnes after hitting a deer. Just like the first time the service, price and work was great.Everything was done on time and the price was reasonable.Starnes will continue to be my body shop of choice in the Charlotte, NC area. Hopefully I will not need their services again.

Having been in the auto body repair business myself for 22 years, I knew how important choosing the right body shop is in having a good repair experience. My family lives in Maryland but my daughter was staying in Charlotte when a deer hit caused major damage to her car and we needed to find a local shop to handle the repair. I spent the next morning checking into shops online and ended up choosing KC Starnes based on the reviews and the fact that they apparently carefully chose which insurance companies to partner with (beware shops that sell their soul to every insurance repair program out there!!) I was not disappointed. I dealt with both Casey and Carlos during the repair process and spoke with Robin several times as well... everyone was top notch and I always felt they had my best interests in mind. And the car looks fantastic... good paint blends and virtually undetectable repair. I am very happy that we chose KC Starnes Auto Body. Big thanks to everyone there for taking such good care of us!

I recently went to KC Starnes for some fender damage, but had a few other issues as well. The team was very communicative in explaining all of the different options that I had, and thoroughly explained my estimate. They were very efficient in answering questions, and making sure things were set up quickly. I brought my car in for an estimate on a Monday, dropped it off on Wednesday, and picked it up that Friday. The estimate was fairly priced, and lower than others I sought. The work was very well done, and they gave the car a nice wash after. They were also very prepared for COVID-19 social distancing as well.

While driving home one night I hit a deer and damaged my vehicle. I’m pretty particular about trusting someone other than my husband with my vehicle. I went out on a limb and entrusted my car to KC Starnes Auto Body Shop. Once the initial contact was made for them to begin repairing my car the process was handled in a professional manner. I really appreciate that I was always updated about the entire process. The staff was very courteous and professional. They did an amazing job on my vehicle. If you’re in need of any type of auto body repairs please check out KC Starnes.

My job demanded that I have vehicle in good working order. Simply put, I needed to get to and from work without spending a fortune on Uber or a rental car.From the moment I walked into the shop (the cleanest body shop Ive ever been in BTW.) I was greeted like a friend. No upward glances from busy eyes on their paperwork. An actual person got up and came to greet me - hand extended and with a smile on their face.Now, customer service should be a given but now days, but its not. So, immediately I was put at ease.The person who worked with my vehicle was extremely communicative, did outstanding work and promised to deliver on a certain date - which they did.I would recommend KC Starnes Auto Body to anyone who wants a fair deal, outstanding customer service, and quite frankly, to be treated like your business matters to them. Because I got the feeling it did and still does.

Everything was super easy and convenient. They even have the option of a rental to pick you up and pick up the rental at their shop once your car is finished. The process was very quick and easy and they did an excellent job and explained all repairs needed. Everyone was very nice and professional.

Carlos and team did a fantastic job on my BMW. The car looks brand new where I used to have a number of chips and scratches. My car was returned completely clean, including the interior carpets! Thank you for going above and beyond.

Always polite and respectful. Will offer you tips even if it doesn’t help them. For most things car-related, I will go to them!!

My name is Calvin and I took my bike into KC Starnes Auto Body to be painted. As an avid cyclist I treat my bike like one of my children and the thought of dropping it off into the care of someone else to be painted was a bit overwhelming to say the least. Upon my arrival I was greeted by Casey Starnes the owner and he was able to reassure me that my bike would be in great hands and he would supervise the process personally. Casey educated me on the painting process and alleviated any concerns that I had and being an avid cyclist himself he understood the fine details that we cyclists look for in our bikes. Casey was able to remain in constant contact throughout the entire process as well as sending pictures for my own personal records as he cultivated my masterpiece. Upon picking up my bike I could not be more pleased with the results it is well beyond my expectations and I recommend anyone looking for a spectacular paint job to see Casey and his professional staff.

I took my car for some work to be completed on my vehicle and was very pleased with the service/work I received on my vehicle. Casey was very thorough on assessing my vehicle from the initial contact on what needed to be completed for my vehicle to the completion. The office kept me informed throughout the process of the repair. I would highly recommend to anyone else!

Carlos and the rest of the team did an outstanding job repairing my truck hood. Their communication and professionalism were too notch during the process of working with my insurance carrier. Would highly recommend them for any auto repair needs!

The cost was extremely fair; I was paying for the repair myself. Casey didnt add on anything that didnt absolutely need to be done. Everyone was very professional, friendly, and clearly explained the work involved. I highly recommend KC Starnes.

KC Starnes always takes care of my car when needed. They are professional, affordable and trust worthy! They even gave my car a bath before I picked her up, thanks for making me feel good about getting work done on my car!

Professionalism is there, the work not quite. To make a long story short I recently bought an old school BMW as a fun little weekend car and was planning on fixing it up a bit. I had seen Casey prior to my accident and was planning on using them to fully paint the car, until someone hit my parked car. I took it to Starnes Auto Body with a check from insurance, got their quote, and left the car. A few days later I get a call saying that it was going to be more than the estimate by ~ $900 and insurance was only giving them $300 before they totaled it. So I agreed to pay an extra $500 out of pocket to avoid the car being totaled. I picked up the car and took it home and I didnt fully look it over until I got home, and I noticed that the rear quarter (which is where the damage was) still had little white spots all over it. Thinking it was just buffing compound I inspected it closer and it appeared to be little holes and the white was bondo that was showing through. After further inspection I noticed that the trim piece and the piece of trim around the light were not replaced, and they were on the original quote from the insurance to replace. Casey had told me that it was going to be more expensive than the original quote because they had to do it exactly the way the insurance adjuster wanted it done. So the trim never got replaced despite it being on the original insurance quote, and the paint had white holes all over it and the trunk liner had looked like it was just shoved back into place. So I call Casey and let him know about the issues, and he is quick to tell me to bring it back in and he will fix the problems. I bring it back In and another week goes by, and I go pick the car back up. The trim is replaced, the trunk liner is fixed, but the paint looks like someone had wet sanded and just added a bit more clear coat to it. I took it back to him a third time to re-point out that what I had originally brought it in for had not been fixed. Third time was the charm and after having to deal with some attitude about it, they refunded me part of my money and the car looks ok. *Note paint on the car is currently not perfect, but the area that was supposed to be made to look like new also did not look like new. Last time I use this body shop, will be taking it over to Import Paint and Body as I have used them in the past. I used KC on a referral.

If you want an original Charlottean family collision center KC Starnes is the shop for you. No big cooperate run around here. Honest repairs at a the fairest price you’ll find. They just repaired my wife’s Lexus LX570. This is not the first vehicle they’ve repaired for us. Had to repair the hood, fender and bumpers. White pearl. Excellent job! Color match was spot on! His associates are treated like family. In turn they treat you like family. That’s the difference! Give these guys and gals a shot. They’ll deliver!! Once again..... Thanks KC and family!

I had a minor fender bender but they were good people to work with. They did a quality job on fit and paint finish. They completed the work when they promised and even detailed my truck out .....great customer service!Trust me Im very picky on who works on my truck. Will finitely use them again if I ever need to. Do yourself a favor and avoid the corporate owned shops that have hundreds of shops across the country they dont care about customers or theyre satisfaction.

Great/Polite Service. KCStarnes repaired by side view mirror. I obtained three estimates, one from the dealer, one from a large national body shop and one from KCStarnes. The dealer and national body shop just wanted to replace the side view mirror - very expensive because it has blind spot and lane warning sensors. The only damage was a broken clear lens on the outer edge of the mirror. KCStarnes did the legwork to find just the lens and disassembled the side view mirror and replaced the lens. This saved me hundreds of dollars. I really appreciated this effort and the final product is as good as new.

KC was great - very nice and professional! They were fast and attentive. My car looks great and it was even washed. Colors matched perfectly and they kept me updated throughout the entire process. They used the estimate that was given to me by my insurance company. They took care of any other unforeseen damage as well as the rental car and communicated directly with my insurance company. It was easy and fast and will definitely use them in the future for any other body work needed. Thanks!

Absolutely wonderful experience coming in to have a scratch taken care of on my bike. I was told ahead of time based on the initial look that they werent positive it could be completely buffed out, but Zack did an amazing job! You can look as hard as you can where it had been and cant tell that there was anything wrong with the coat. Thank you again for taking such great care of me!

I worked with Carlos. He was great. All staff courteous and professional. The first quote was for the slight damage to look brand new... when I explained that insurance was not handling this and I had tighter budget constraints, the work was re-estimated within my budget. They did a great job for what I needed fixed - which was my choice to not fix every tiny thing, I just wanted bare minimum! I appreciated that they would work with me within my budget. I would recommend based on the fact that they are honest, ethical, and do a great job.

KC Starnes gave me prompt, professional service (bumper repair). They are NOT the lowest price. However the work is top shelf and their paint matching is superb. If you need it fixed right, this shop can do it.

They got me in and out within a day! Super fast and friendly. Def recommend!

If you need and want your car fixed right and in a timely matter no one does it better than Casey and his team. I highly recommend them. I give them five stars for a job well done.

I went to KC Starnes for a small favor. They took care of my issue right away. No greed at all. Very professional & courteous support. Thank you Carlos Lowery.

Casey has been taking care of my Mother in Laws Lexus since new in 2008. The car looks new now due to the care from KC Starnes. The staff professionalism from your call, to arranging for an appointment, to returning the keys to you is truly 5 Star. The Quality of their work is factory finish PLUS!! We would not consider taking the car to anyone else for auto body care.

Went in yesterday with a scratch for them to look at, KC came and looked at it and said it was border line between maybe being able to wet sand and buff it out and might need to be painted. He asked if I could come by today and had a painter look at it and they tried a wet sand and buff to see if it would come out. 90% was taken out and is barely noticeable unless you know where to look. Before we started I was told the wet sand and buff estimate and it turned out to be much less expensive. Thank you guys for taking such good care of me, I will tell anyone looking for a fair reasonable, yet excellent job done about you for sure

What is Customer Service? Its just that... It is SERVING people who have a need. Its SERVING others and treating them with exceptional respect and dignity. It is SERVING and doing ANYTHING that is necessary to make them feel special, appreciated as clients -- ultimately desiring and looking forward to the next interaction. ALL of this, and MORE is what you get when you do business with KC Starnes Auto Body. Not enough can be said about the amazing job that Casey, Dennis, Brian, and the entire team do. Theres more to a pleasant job well done than the completed task itself. Again, its all about the experience, and would I do that again..? Theyre home grown.. They work hard.. They know where theyve been, and their service and attitude(s) will continue to be why theyre successful..Walk in, get greeted by a smile -- grab a cup of coffee, and youll be treated extremely well and professionally. O, and youll get your car repaired in the process - since thats what they do!I want to take care of my vehicles, BUT if I have a repair job to work out, Im going to take my needs to KC Starnes Auto Body always and always!Thanks guys, very much!!!

I have known Casey and the Starnes family on a personal and professional level for over 20 years. I can honestly say, that the only thing that exceeds their quality, is their integrity.

Thank you KC Starnes Auto Body Shop staff for helping me get my car fixed and making the process easy. The staff at KC Starnes Auto Body Shop are great people with a positive attitude. They answer all questions you may have and keep you updated with your vehicle repairs. Most importantly my vehicle looks great!!!! They did an awesome job with the repairs you would never think the vehicle was involved in a accident. Thank you very much for doing a great job with my vehicle.

KC Starnes has great service, and returned our vehicle to us like new (repaired for rear-end collision damage). They were very timely as well. Hurricane Florence was bearing down on the area, and the KC team did everything they could to actually get our vehicle back to us a day earlier than initially scheduled, so that my family could have our vehicle back before the hurricane hit. Very helpful and much appreciated!

Cannot recommend this shop highly enough! Casey, Dennis, and their team did an amazing job repairing my vehicle and it actually looks and drives better than before the accident. Great communications throughout the process and I really appreciate Caseys hard work with getting the insurance company to approve genuine BMW parts rather than the cheaper aftermarket parts they initially approved. If you are in need of a body shop do yourself a favor and call KC Starnes - their quality of work and customer service levels will blow you away!

I’ve used KC Starnes for 20 years. Excellent attention to detail. Great communication. Wouldn’t use anyone else!

Unfortunately I’ve had to make a few recent visits to a body shop but KC Starnes Auto Body is the place to go! They’re extremely helpful, friendly, and professional. My truck has looked better than new each time I’ve gotten it back plus they do an amazing job with keeping you posted on the progress.Don’t waste your time shopping around. You won’t find a better place than KC Starnes Auto Body!

KC Starnes did a fantastic job with my car after I had a small accident. I could notice the outstanding quality of their work and I thought that the bill was very reasonable considering the value.

Dennis, Casey and Carlos were some of the best customer focused people Ive come across in a long time. They follow up every step of the way and kept me very informed. The repair work on my 2011 Toyota Avalon was impeccablelawless. It is so hard to find trustworthy businesses; however, KC Stares Auto Body Inc is a rare find. Best of the best!!!

Great experience. They helped with claim and everything. Highly recommended!

Fantastic experience from beginning to end. Casey and the team handle everything and make it very easy. High quality work, fair and reasonably priced and great communication throughout. Save yourself the time and hassle of shopping for the right body shop and just come here. I 100% recommend them.

I cant say enough about this business and their quality of work have been to them several times( unfortunately haha )for miscellaneous damage to vehicles I highly recommend! Casey and his team are great!!

KC and his staff were extremely considerate of my situation and worked hard to keep me informed of everything going on with my repair while I waited with no rental car.My battery died three days after picking up my car and KC went out of his way to have his shop immediately attend to my car when I brought it back, to determine whether the battery issue was due to the accident.And the repair work they performed (mechanical and body) appears to be first class. I looked hard and close and found no difference in paint color or panel gaps in the repair area.Thanks guys for doing a solid job on my repair!

These guys always exceed my expectations. How is that possible after all these years? Superior workmanship, fast, professional, fair, reliable and always honest. I dont even bother getting quotes from other shops. I trust KC Starnes implicitly.

This was a first time using KC Starnes. I had some damage to the front end of my Lexus. The attention to detail was impeccable. In addition, because my car was still able to drive, they ordered the parts and scheduled the repair. They confirmed the parts were in, I dropped my car off and they were working on it right away. It was complete on they day they estimated and the work was done correctly. You can not even tell there was any damage to my car.

KC Starnes Auto Body is the best in the business. Top notch service, communication and workmanship. Highly recommend!

Most often you go to an auto body shop because of a not-so-nice/fun incident (as was the case for me). I chose Starnes from my research on Angies List and could not be more pleased with my decision.Courteous, professional, timely, honest, sincere are just some of the words I would use to describe my experience. I had the pleasure of working with Casey (owner) directly. He took the time to explain the repair process and the detailed estimate provided (including pictures), in a straightforward, understandable manner. He answered all my questions to satisfaction and made sure I was comfortable with all aspects of the work to be performed.When I picked up my car, Casey (again) to time to review in detail all work done on the car, to ensure it was completed to my satisfaction. His team addressed all the work as requested and, at no additional charge, also addressed a few minor scratches and dings on the car which were not in the area needing repair (above & beyond!).I would (and will) recommend Starnes to anyone needing auto body repair and, if I should happen to need auto body repair in the future, will not hesitate to use Starnes.

Professional and TOP NOTCH. Would definitely recommend KC Stanes Auto Body for all your car repair needs

I wish we could give more than 5 stars, as this place is second to none! look, none of us wanna end up at a body shop, but Robert & Bryan made the experience painless and do the best work i have ever seen.there is nothing these guys cant do... simply the best!

This is a late review, but last year KC Starnes worked really hard to repair my car after someone had hit me. They discussed back and forth with insurance to make sure I recieved quality care, new parts, and did everything in their power to give me the best repairs possible. They updated me constantly and were very kind when I called (probably too often) for updates, not seeming to care much. One of their employees (Carlos was his name, I believe?) was always willing to help. When I needed to pick it up a little earlier than expected, they worked hard and got it out the couple hours early that I needed. Im incredibly thankful for their help and sorry I didnt give a review earlier! My car came out better than it looked when it was bought. Thank you again!

I hardly ever leave reviews but I felt that it was more than warranted given the exceptional service I just received. This afternoon, I reached out to KC Starnes Auto Body to see if I could get a quote to remove a paint scuff that had been transferred to the side of my car.I brought in my vehicle fearing the worst. I assumed Id either need a new front bumper or that I would pay an arm and a leg in labor while they removed the bumper, buffed it out, matched the paint, and then put the bumper back on. However, that was not the case.I was pleasantly greeted by their operations manager, Carlos Lowery who walked out to my car with me. He took one look at the bumper and said hang on, before we get into all of this, let me try one thing. He brought out a bottle of what turned out to be lacquer and lightly scrubbed away at my car. Low and behold, it started coming right off. Now, I had tried a number of solutions to get this paint off ranging from soap and water to goo be gone to the bottom of a sandal (per someones recommendation) and nothing would work.He basically said, do you want to try and see if this just takes everything off? I can just give you the bottle and a rag if you want. I was thrilled and gladly took him up on this offer. All of the paint came right off and I was out of pocket a total of $0. I thanked Carlos incessantly. He told me that he thought the lacquer would fix the situation and he couldnt morally take the car in for work knowing that. He said it realistically wouldve been between a $500 and $600 job if the lacquer didnt work which, for the record, was much lower than previous quotes I received.Now I see why KC Starnes Auto Body is so highly rated on Google reviews. God willing, if I ever need any work done, in the future, Ill be going to KC Starnes Auto Body. Experiences like this earn my trust just by being a decent human being and make life long customers out of people. I am incredibly thankful and appreciative of Carlos and his crew!

Great place to take a damaged car. Professional, very polite, work is done in a timely fashion with good communication. This business is been family owned for I think over 40 years and it shows. My personal opinion is I wouldnt take a damaged car need and body work anywhere else, unfortunately I needed to learn the hard way. Great job guys keep up the good work!

I have taken my car here not once, not twice, but three separate times to have body work done. Every single time KC Starnes has taken exceptional care of my vehicle and it’s been returned looking as if the damage never happened. I would highly recommend them to anyone.

We’ve been taking our cars here for years. Not only does the team have the experience and expertise to do first-rate work, the have the care to still go the extra mile every time. It’s a genuine pleasure to have such a trustworthy team looking out for you in stressful times.

KC Starnes is your GO TO place for auto body repairs in South Charlotte. Casey Starnes and his team combine their technical knowledge with a real personal touch. Casey guides you through the accident repair process, provides objective advice, and delivers top notch repairs. For 10+ years I have relied on Casey and his brother Dennis when our family vehicles have been damaged. Top Quality work everytime!

KC and his team did a fantastic job repairing my truck. Professional, fast and for a great price. I wouldnt hesitate a second to recommend them to anyone asking for a great auto body repair shop.

I have had several cars worked on by KC and they all turned out great

Nobody ever wants to be in the position of needing a body shop. We were rear ended and found ourselves on the search for an honest repair shop. I found KC Starnes because of their great google reviews and I was not disappointed! I worked with Carlos and Angie at the front desk, and they both went far above and beyond. Angie was so kind and considerate, being very accommodating of myself and even my little wild child 2 year old. She kept me posted almost daily on the status of my vehicle. Carlos also helped with literally every step, making sure i was issued a rental car that would work for my family. He also dealt with the other insurance company handling my vehicle which was a huge relief as they can be kind of a pain, especially as my vehicle had hidden damage not initially seen by them. My car looked even better leaving their shop than it did before the accident, I think! I highly recommend KC Starnes to anyone in need or repair.

Getting rear ended is not my idea of a good time. But having a professional and friendly resource like Casey at K.C. Starnes Auto Body really made the whole experience easier to bear. Casey totally made good on his promise to restore my car to like new condition. He also took care of all the details like coordinating with my insurance company and arranging for my rental car. On the 1 to 10 scale K.C. Starnes Auto Body definitely gets a 10!

This will be a super honest and long review but in the end it was a great overall Experience with KC Starnes. (keep in mind I left for DC the day after my wreck for almost two months, so all of this was with me out of town)I rear ended someone in my 2016 ford F-150 right on south and woodlawn. I quickly looked for a repair shop in the area with great reviews and saw KC Starnes. So after reading all the super positive reviews, I gave them a call and set up a tow and estimate. My truck was not drive-able so once it was there I really didnt want to get it towed somewhere else so I was hoping for a good estimate and experience.I dropped my car off and then waited about 5 days before I heard back or got an estimate. I put some of the blame on this to my insurance company for not putting pressure on them. So once the initial estimate was sent over it was close to $5500 ish and roughly gave me a two week timeline (I believe). Carlos the Operations Manager there (I believe this is his title) was the original person I spoke with. So my thought was to have my Fiancee drive it up to me in two weeks when she was planning to come visit. After a few back and fourths I was able to pull it out of them that It was not going to be ready by then. So I conveyed a little Frustration but understood.Fast forward another 7-10 days and crickets.. not a single update, email, nothing... I literally called a few times emailed and nothing. FINALLY Carlos got a hold of me an apologized for dropping the ball etc that he cant give me a timeline to finish and feel comfortable about it. So after a little more frustration I said OK and reminded him that my rental car is only covered for 30 days. (which I thought would be plenty of time for them to fix my truck).After some more supplemental work had to be done and it being on the frame machine for what seemed like a solid week. They finally gave me a finish date of 5 days past my 30 day rental car coverage, and Carlos agreed to take care of the extra days due to lack of communication throughout the whole process.Fast Forward to pick-up day. After a few calls from the CEO Casey Starnes and some resolutions to the past problems, I was ready to get my truck. Upon arrival all looked well. Casey agreed to pay the difference in my car rental days. (which he venmoed me a few days later no problem). I get the truck back up to DC and notice the bumper isnt put back on properly and there is a decent gap between it and the grill/lights.I emailed Casey and he tells me a time to come in and they adjust the bumper and fix it no problem. ( it is still a little slanted so I will be giving him a buzz to try and tighten it up)Only small problem is I have been hearing this weird squeak/rattle every time I hit a bump that wasnt there before. So I will also be asking him about that.In the end Casey made everything right and was super apologetic for the communication issues and really walked me through any questions and concerns I had post repair and all their repairs are covered as long as I own the vehicle.I will be taking my vehicles here for future repairs if needed based on Casey stepping up to the plate, the workmanship and his customer service post repair.

Casey has always helped us out and some a fantastic job. Would recommend kc Starnes auto body to everyone.

Great ownership, good work! We have a fleet of 16 cars and have had to take three cars to them for damages over the past 18 months. Two were a total loss, one repaired. Each time Im impressed with the positive attitudes, professionalism and timely work. The communication is good as well. Great place to take a wrecked car for sure. Ill be a customer for life.

Had been a couple places for quotes on some work I needed and no one made me feel as important as KC Starnes! Most places didnt want to help me because I didnt want the most expensive fix at this time, was just looking to keep my car functional and KC Starnes worked to tailor my needs to match my budget. Great family owned company. Glad I finally have an auto body place in Charlotte I can trust.

I recently just had them help me take off a vortex generator on my car. Sounds really simple but knowing me, I would have damaged my paint. They used a heat gun and carefully took off the piece. The shop manager did not charge me since it was a simple job but recommended that I take care of the guys who helped me. The crew did not want to take my tip even though I insisted. I am not trying to promote that the shop will do pro bono work (business is business), but I wanted to shine light on how kind and caring the team is there. After talking to the manager, their goal for every customer is to ensure quality work and satisfaction. They treat their customer cars as if it was their own. Good people with great work. Will definitely recommend. Thanks for the help!

KC Starnes has the best service that you can find! Im new in town and they called me back within 12 hours of me submitting a request for an estimate. So polite and helpful! When I got off work early and described the dent on the rear bumper, they let me come in and took a look at my car that SAME day. Bryan took a look and fixed my car within 20 minutes of me getting to the shop. These guys are my heroes and I highly recommend taking your car here!

I just got my car repaired here, and they did an amazing job. They were professional and courteous the entire time as well. Highly recommended.

Excellent work and great communication. They called me every other day with a status on my car. My car looks better than new! Casey and company are class act people. Highly recommend!

KC Starnes Auto Body took care of me with exceptional service and pride. The team is fantastic and I felt like family there. The work I got done on my BMW looked like it never happened! I highly recommend them if you need body work done.

My experience with KC Starnes was great. They were very professional and did an awesome job on my car. I would highly recommend them to anyone that is needing body repair work done to their vehicle, you wont be disappointed.

WOW - it’s incredible how the folks at KC Autobody are able to just fix everything! I’ve brought my poor car to them through bumper tears, dented hoods, door dings, paint chips and EVERY time they do an IMPECCABLE job - Friendly, timely, trustworthy and professional. My car always comes back speechlessly perfect. These guys are the only place I take my car because I know I can trust them. I highly recommend their respectable and professional services.

K C Starnes Auto Body shop provides excellent service! Attention to details and communication are superb! I would highly recommend KC Starnes for auto body services!

I am a native of Charlotte and have always taken my vehicles to KC Starnes Auto Body. They have remained one of the few, not only honest but family owned businesses in Charlotte. I have strayed only once because of a less expensive quote of only $200 and that proved to be a $800 Dollar mistake!!!!I have always received the utmost care as they go out of there way to make sure a quality job is done. Casey is very meticulous about every detail and has always communicated with me, even when he was once on vacation!!! I will never go anywhere else and highly recommend this body shop to anyone.

As always KC Starnes has done a perfect job fixing our car. I highly recommend this body shop for all your needs. Great body shop and wonderful customer service.

There is no business I trust more than KC Starnes. Honest. Trustworthy. No one does a better job!

KC Starnes Auto Body Inc. is the golden standard for what it means to be a family business, not just for the rich Starnes family tradition starting with K.C. himself passed along to sons Dennis and Casey, but also in the manner of which customers are treated. Anyone I have talked to that has taken in a car for the Starnes boys have without fail mentioned something of their service that can only be explained on how a family would take care of each other. They will not try to sell you on an unnecessary or overpriced part and work with you on the best way to get your car back on the road and looking right. My family has always taken cars to these men for as long as I have been alive because they treat you as family and get the job done right. There is no reason to keep looking around, because you have found the right men for the job.

From step A to Z i was 100 percent taken care of. The customer service is awesome!!! I am glad i took my car here he took care of everything from rental to insurance company. Thanks Carlos! #BESTCUSTOMERSERVICEEVER

Thank you to Casey and his team! They did an excellent job with fixing my 2017 Hyundai Elantra. Throughout the entire process they worked with my insurance company to ensure I got the best quality parts and that I would not have to pay more than was quoted by Geico. If you need high-quality auto body work done in Charlotte, this is your place to go. They were very friendly every time I called and visited and explained the whole process thoroughly. I will definitely return if I ever need auto repair in my future! Thank you again and keep up the great work!

Starnes Auto Body is a fantastic place to take your car for service. They are honest, and they do excellent work. They fixed my scratched bumper, a dent in my car door, and did a beautiful job detailing my car inside and out. They are friendly and will accommodate your schedule. I would recommend them to anyone who needs work done on their car.

Absolutely the most professional & helpful people around; Casey himself was involved every step of the way. . They completed the work in a timely fashion, & made my car look even better than before. Would absolutely recommend to anyone looking for body work.

Very professional and a great job on my bumper