Great experience with Sheila at Verizon. She helped us upgrade, made sure our phones worked perfectly before we left the store, and answered all our questions.

Ive been a Verizon customer even before it was Verizon and I have always been impressed with the product, the service and the knowledgeable sales staff including Spencer at the Folley Road store in Charleston. He helped my wife and I, took his time to make sure we understood everything and was more than helpful. We urge anyone who needs quality service, not just a salesperson to go see Spencer.

Spencer was a great help along with his trainee. I got the phone I wanted and the price I was comfortable with. Just really disappointed with the lack of accessories in the store. They had my phone but not a case for it, yet they still were selling cases to a phone they didnt have anymore. Makes zero sense. But besides that, my experience was wonderful.

I traded in my S10 for the new S21 ultra. The experience was awesome. The service was great and she explained everything I asked about. Im glad I went there.

Spencer at the James Island store was helpful, personable and timely without making me feel rushed into the decision. He explained everything thoroughly and understood every concern I had. I felt secure from introduction to closing handshake. Would give 6 stars if I could. After 2 years with a cracked phone, I’m very pleased to have this new 12 Pro Max beauty, securely protected by case and screen protector. THANK YOU!!!

Nicole was super helpful and patient while helping me purchase and set up my new phone. Spencer stopped to make sure I was happy with the service and see if I needed any additional items. This Folly Rd Store is amazing.

Amazing customer service! My family is visiting for summer vacation and my teenager’s phone stopped working so we stopped in to upgrade his phone. Spencer was amazing to deal with - friendly, efficient, quick, funny, and made the whole experience painless. We always dread going in to do a phone upgrade and compare the experience to buying a car but this was actually a very pleasant experience. Additionally, Spencer was able to fix some things in my account that several other sales associates had told me that I needed to call Verizon to fix. He gave us his cell phone number in case we had any issues. We joked that we will fly to SC the next time we have to do an upgrade. :)

Getting a new phone was a very positive experience at this Verizon store. Samuel Kogan was very knowledgeable and efficient as well as patient. I would highly recommend this Verizon retailer.

Went in to look at the possibility of upgrading my iPhone 7. Walked out with a 12 and a new iPad!! Great deals for long time customers.But the service was above and beyond expectations!! Our salesperson A Frazier and 2 other associates we interacted with were fabulous!! Our wait time was 3 minutes and the service well worth a much longer wait. His knowledge was excellent and I would not hesitate to refer anyone him, his associates and that Verizon location!!

Friendly, knowledgeable and professional service every single time! Thank you Tassia Davis! It’s always a pleasure working with you!

Yesterday July 6, 2021, I bought a new iPhone 12 pro at the James Island Verizon store on 861 Folly Rd. My sales person was Mark Gillespie and Jerryd Burton. Oh the service was top notch and both gentlemen were at the top of their game with knowledge as well as technology abilities.They explained everything clearly and gave me advice on my best deal with my new phone.

This store is closer to my house than other stores and the last visit I made was productive - a young woman answered my questions about purchasing an Apple Watch. Last week I purchased and received the watch and went into this store to add it to my existing data plan. I sat down with a young man, the only one not busy, and long story short, he was dismissive and (worse) totally uninformed on the procedure. After scrutinizing my plan - a lengthy process - he announced I couldn’t add the watch because my current plan wasn’t “compatible” and I’ve have to pay to update. (Remember, this is the short version: I went through several confusing exchanges with him that showed extreme lack of 1) knowledge about his job and 2) customer service skills.) I drove over to W. Ashley’s Verizon Store where an agent sat with me and set up my watch on my current - very compatible - plan. It took less than 30minutes and she was efficient, communicative, and professional.

Expect unexpected charges, especially if you are replacing or buying a new phone here. My bill was $90 a month, reasonable. After purchasing an upgraded phone my next bill was $163 ($36 a month was the new phone charge) and the following month $223. They tell you you have to sign up for auto withdrawal so If there is an error it is on you to get your money back. The customer service on the website does not exist, no one will answer, I still havent received a call back(10 hours ago) and the chat is a computer automated system. Good luck, and take a day off work if you have an issue. I went to the store to resolve the issue and they couldnt explain the charges and told me to or they could try customer service. Obviously I didnt want to sit in that store for three days on hold. The trade in for you old phone only applies a certain amount each month so there wasnt a contract but I would only get credit for my old phone if I stayed with them for the 30 month payoff period. Check you receipt (no credit will be on there, that was my first sign something was wrong) and tell them you want the credit now not spread over 30 months any they will tell you they cant do that. Im still trying to get an explanation of charges. I paid the phone off in full due to their accounting errors so I could change providers but lost the $300 trade in value. If you purchase a new phone and realize your being taken there is a 60 lock on your simm card so you cant switch companies unless you want a new phone number or buy a phone from the new provider. Verizon is becoming the Comcast of cell service providers. No bueno!

Verizon is well-known, but cost of plans are expensive. If you buy a phone it is normally added to your plan, which extends your participation through cost recovery for your phone. If you buy your phone elsewhere (I did) you can reasonably get a better price. Any request for service on your phone (upgrades, data recoveries etc) you are often charged a fee. Although I have only a cell now ( no hard line st home), the cost in this industry is out of control.

Was unable to keep my current number. Was not able to pay cash for the new phone. They only gave me an option for one plan. A more expensive 5 G plan that doesnt apply to my phone. Now Im paying more for a service I cant use.

Spencer was great. Very knowledgeable and also helpful with setting everything up - and answering more questions than is normal! :)

I have been a Verizon customer since 1993 and using the Folly store for eight years. I have six lines on my account, with four teenagers in constant need. Ive never brought a problem to this store that wasnt fixed immediately. Rarely do you wait and they just solve problems, every time.

Fast and friendly! Suggested I wait till the new promotion comes out instead of hurrying to sign me up!

Didnt give 5 stars because I bought a new cord for a iPhone that was giving issue charging. When I paid I was handed just the cord NO packaging. I ended up upgrading the same day to Samsung. I was unable to return the cord because of no packaging. So Im out $30. The guy new I may be upgrading. Now the rep that did my upgrade was awesome!

I prepared myself for hours at the Verizon store today. (I was past due for a new phone.) I walked in and was immediately greeted by a smiling Spenser.... and 30 minutes later I was on my way with my new phone, everything transferred from my old phone to my new phone AND working perfect. Easy Peasy. Big relief. Thank you Spenser for your professionalism, good humor and speedy service. Your the real deal! He was also very kind to my little dog! The whole store was so kind to her! This is a friendly store where the staff understands that then transfer from one phone (an old friend in a way) to another is a dreaded event for so many of us. I’ll never dread it again.

I love their 55+ program! Everyone there is very helpful!

Went in after my phone drowned in a swimming pool. Frazier had me up and running on a new unit in only 45 minutes! He is a life saver!

I went to this location to get a screen protector case and ended up getting a popsocket as well for my s21 everything was going well. Great customer service etc, I paid $90 for the three items. Walked out when I believe Sam comes to my car and says I didnt actually pay. I tell him I did ( I gave him cash) he asks me to park because he doesnt have the $90 and doesnt remember me giving him the $90 when I know for a fact I put the cash in his hands when he rang up the items and said thatll be $90 even. So I park for at least 10/15minsties and Im watching him from my car scrambling to look for it. He then asks me to come inside waited another 5/10 minutes. At this point I leave the items highly frustrated and irritated that he lost my money. I didnt want to make a big fuss about it so I walked out. He did nothing to rectify the situation.

I had a wonderful experience at this location with Casey Harris. She made the whole transaction enjoyable and communicated clearly and efficiently. I will definitely be using this Verizon location again.

I worked with Spencer at this location on my new Galaxy S21 purchase and setup. He was very efficient, knowledgeable and helpful through the process. I recommend him as your phone and cell service representative.Mike Naples

This is absolutely the best place to go with any Verizon issues! Spencer and Casey have been great to work with! You’re definitely not a number at this place!

Mr. Mark Gillispie took time and patience to help me simplify my home screens and let go of Apps that I didn’t need. He also helped me to understand how other Apps are used and how to arrange for a different payment option for my upcoming bills. He was kind, considerate and extremely helpful. For this, I am truly grateful!

I just moved here from out of state and I live on James Island so I came to this location. I’ve been to a lot of Verizon’s but this one was a different experience. I was quickly greeted by Erika and she was extremely knowledgeable and helpful about every phone I was interested in and she did not make me feel pressured at all into buying anything I didn’t want. Which is a change of pace from other locations I have been to. She cares more about the customer than the sale and that’s rare. I will not be going to any other locations after this experience.

Terrible customer service experience. I guess if you aren’t buying a new phone or upgrading you might as well stay home. Verizon’s reception in our area is non- existent and when we consulted one of the sales reps he suggested we restart our phones. When that didn’t work he told us to call Verizon customer service and wouldn’t do it on our behalf because, essentially, time is money for him. Well done, sir! Unhelpful and patronizing. Happy Holidays.

Had a very nice experience today upgrading a phone. I almost always have less than pleasurable experiences when going to Verizon. But not today, no sirrrrr. I worked with Sam & he’s a lot of fun :-)

Spencer is the man! Helped me with my broken phone problem immediately and I left 100% satisfied. Helped me get a sweet deal. Give this guy a raise

Chris was incredibly helpful getting us set up on the most reasonable new plan and coordinating transferring over to new phones. I definitely recommend going over to the Verizon on Folly Road.

Hassle free, quick and easy. Ask from Frazier, he is a great guy and doesnt pressure you to buy anything you dont need. Thanks!

While on vacation I lost my phone in a nervous Panic at I took a Cab at 7 p.m. to this Verizon location. I was extremely anxious and worked up over losing my phone because It had my GPS all my ticket information and everything I needed on it. Erica Constantine was amazing she was able to get me a new phone within 30 minutes, she had everything synced for me and recommended accessories that I needed as well. I can go back to enjoying my vacation thanks to Erica!

Since the inception of the cellular scene, this was my most pleasant, informative, easy cellular transaction. Sam Kogan was great! He is very knowledgable, helpful and a pleasure to work with!

When you think of customer service at a cell phone store, you typically would think its terrible- this store is NOT the case. They go ABOVE and beyond for their customers! I worked with Spencer back in August for a new phone, which ended up being a dud (not his fault!) but then called him about replacements and he talked me through the process with the verizon customer care center. He was incredibly encouraging and once the new phone arrived even re-attached the SIM card and added my new screen protector. I will continue to do any cell phone purchasing or accessory purchasing through this store simply because of his excellent service. Thank you Spencer for going above and beyond!

I received personal care without having to wait. She worked diligently and persistently to set up my new tablet, explaining my options and how to use the features. There was no geek talk. This is a great location.

Stopped in today to grab some phone cases and glass protectors for our iPhones. Our super informed representative helped us make great decisions and even put on the glass protectors for us! He made it look so easy, though I know from experience it’s not. Spencer made us feel right at home and we will now be visiting him for all our cellular needs. Thanks Spencer! -John & Stephanie

I have been to many Verizon locations over the year and consistently come back to this location specifically for Spencer and Mark G. I am never in a good mood and want to be dealing with phone issues but these two gentlemen and their team making an enjoyable experience and provide the best solutions for issues and always go out of their way to support me and further my knowledge in my phone.

Spencer was great. Made it easy for me to order my new phone. Was straight forward with no sales pitch.

Be careful at this Verizon! The sales person convinced me that there would not be an activation fee for my sons new Gizmo, stating that the Gizmo was different from a cell phone. When I called asking why there was an activation fee of $40 dollars when I was promised there would not be, they said call the 1-800 number and good luck. The manager had the same response...he sided with the sales person and insisted that I must have misunderstood and my only option was to go through corporate. I have been an ATT customer for years and now I know why! Unfortunately, the Gizmo required me to use Verizon and I am very disappointed with their customer service.

Spencer was so sweet, knowledgeable, and caring! He was such a big help to me and was time efficient! Thank you for solving my unsolvable phone issue!!!! :)

Shelia was great went above and beyond to get me set up with the new Apple 12 max pro

I had been with ATT since 1986. With their bill rising and service dropping it was time to make a change.Joshua Craven at the Verizon store in Charleston helped make this transition a seamless and enjoyable experience. I have family members on my plan in 3 different states, Joshua took care of all the details and had new phones sent to each location with instructions on how to transfer the phone numbers and data. He even took the time to install screen protectors on each new device. He’s been accessible by phone and text with great voice responses that are clear and helped greatly with this transition. If you need quality service, with both your phone and personal treatment, contact Joshua Craven.

Spencer was the most incredible person that has ever helped us. His knowledge and customer service is unparalleled!

Normally I am nervous to make a big purchase or decision in these stores because people either treat you like a burden and you choose anything to get out the door or the associate trys to oversell or pressure you. A gentlemen named Joshua helped me and it was the most pleasant experience I have ever had. He was personable and professional.

We had Spencer (STEWART) and he was absolutely amazing. Helped us through the process and was kind enough to let me take my old phone home with me to get my daughters baby pics off of it and allowed me to bring it back the next day! Would highly recommend asking for him when you come in. We are not locals we are from GA and he was the best service I have received. Thanks you again!!!!!!

My husband and I were having a few issues with our slightly dated phones and went into this location for help. After working with Cory, we now have two new phones that we love. Corys knowledge of all the available products and services made this transaction seamless. We feel he went above and beyond and was very personable. He even suggested a different plan for our family which saved us money each month. What more can you ask for!! Thank you Cory!!

Verizon Authorized Retailer – Cellular Sales on Folly Road on James Island is a great place to go for all of your wireless needs. The staff here is knowledgeable and professional and I have had a good experience every time I have shopped here. They have really good customer service and good values at this location.

Chris was fantastic! He took care of everything. Thanks so much Chris!!

Had a great experience upgrading to a new iPhone. Spencer was wonderful to work with - very nice, very informative, and presented me with plenty of options without pushing a sale. He also gave me recommendations on how to reduce my bill - very appreciated. Highly recommend, and will def go back next time I need anything phone-related.

The sales agent Josh Craven far exceeded my expectations! He was professional, polite, and made it a quick and smooth process. He was also super patient and understanding since I had my 14 month old with me! TY!!

I have used Mark L for many years. He always keep me up to date on the best promotions and upgrade deals to keep our family connected.

Honestly, hands down the best expirence Ive ever had buying a phone in my life! Spencer was the most helpful, pleasant, and truly caring person. I liked the way he had his computer screen turned so I could see everything he could. He made me a proud Verizon customer and will always be team red as long as people like Spencer are around! Couldnt be more pleased with my expirence!! This SE ROCKS!! Thanks so much!

I had a great experience getting a new i Phone SE. Mark Lentz, who I have deal with before, was very helpful as always . We quickly obtained a new SE iphone, transferring my data from my old iphone 7 and finished the sale . I higly recoment Mark and this Verizon Store.

I had a great experience getting a phone yesterday and it didn’t take too long. My phone was having issues with not calling when I would try to call and volume issues. It was determined that it was time to not have that frustrating problem since it was becoming more and more frequent. Darryl was the Verizon Associate that assisted me. It was a pleasant experience to have someone that could explain things in a way I could process since I am not a tech person. Darryl was extremely helpful and kind. I can highly recommend the Verizon store on Folly Rd/James Island.

Spencer is one of the best in the business! Have worked with him on multiple occasions. He is friendly, thorough and very professional. He also made it a painless and quick process with no wait! I could not be happier with my local Verizon store. Thank you

Spencer helped me upgrade to a new phone and did a fantastic job. He was incredibly knowledgeable, answered all my questions, but didnt try to push me towards the most expensive model (which I did not need). He made the experience easy and enjoyable, and the team ethic in the store was remarkable; each associate was positive and bubbly and ready to help the customers and each other. Overall an excellent experience! Keep up the good work!

Frazier was awsome, he set up my new phone and tablet, transferred all my contacts and apps.

Mark Gillispie helped me more than anyone has ever helped me at Verizon, and I have been a customer for years. I needed to repair and ultimately replace a phone and he spent hours with me. He was always very calm, well spoken, and professional. Even though I live in Clemson, I will return to Mark if I ever need anything in the future.Dr. Ross

Spencer did a great job getting me a new phone even in a time pinch. He was super helpful and made sure I was given all discounts I qualified for. If I have any further needs regarding my phone, I will be returning to this store. Thank you all for making it such a positive experience!

Frazier is great, very knowledgeable and helpful.

Authentic Mexican Cusine .

Had a solvent leak into phone and could not remedy. Was professionally and courteously assisted by Fraizer, who took my phone in trade, and provided a new phone with promotional discount. I have been a long-term customer at this store and have always had a positive experience here. Thank you.

Had the best experience at Verizon today, thanks to Chris at the folly road location. He was very professional and knowledgeable I had several service requests and He had me in and out in less than 10 mins. Thanks Chris. Will definitely be back for any future purchases

Extremely happy with the service I received. Chris was very professional and listened to what I needed (which is super rare anymore). He put together the plan I wanted and helped me to keep my monthly bill where I needed it to be. I shopped other carriers (TMobile) and the service was the worst I have ever experienced. Thank you Chris for all of your help! I will recommend everyone to you. Thank you again

Truly great experience. My sales rep was able to find me some amazing deals. Got an LG V40 and a Samsung Watch and my bill actually went down. Always professional and always very helpful.

I purchased my last cell phone here and have come here for all assistance and accessories and have never left unhappy. Today, after not getting good reception, Frazier was so kind and offered to help me at no cost. This location is the best in my opinion and the customer service is reliable and you are quickly acknowledged upon walking through the doors! Thanks Verizon on James Island! I will be back!

My experience at Verizon stores hasnt always been great, but this trip was a pleasant surprise. I was unsure of which iPhone to go with for my plan, and Erika went above and beyond to go through all of my options and make sure the plan was suitable for me, while saving me money. The entire transaction was seamless and I will continue to come back to this location for sure! Thanks so much, Erika.

I went in two purchase two iPhone Xs, and Tom Tran was super helpful! I went in the day before to figure out how to go about purchasing them since I had never purchased a phone on the day it was released, and he explained the process to me without making me feel totally incompetent even though thats how I felt going in. The next day, when I actually purchased the phones, Tom walked me through the whole process and helped me set up both phones and purchase phones, cases, and screen protectors. Everyone in the store is really friendly, too, and you can tell that they all work together as a team. 10/10 would recommend.

Bought a new iPhone with Mark’s help recently - 5 star experience. Stopped back in 3 days later because the screen protector was already peeling off. Lady told me they couldn’t help me.What kind of b/s customer service is that?! Gonna consider switching carriers - Verizon has a real loser in policies like that.

I was in there earlier today and Spencer M was one of the better sales reps Ive worked with in any industry. Despite his desk being at the back of the store; he was the first to stand up and greet me when I walked in. While I was there another customer came in and wanted to wait for Spencer to finish with me so he could be helped by him. To me that sums it up right there because there was a handful of reps available, but this man wanted to wait. Spencer was knowledgeable and was able to navigate me in the right direction with ease. I cant speak for any of the other reps at this store, but I would definitely go back to see Spencer again.

Amazing! Simply Amazing! Best service and customer service that i have EVER experienced! Everyone in the store looked and smelled great! It was an overall wonderful experience! Im shocked to see that people feel negatively about this store and these people! Try going to the West Ashley one! Rude and only want your money! At least this Verizon on Folly displays honesty and help! Cheers to them!

My husband and I recently switched from T Mobile to Verizon and couldnt be more pleased. The staff at the Verizon store went above and beyond to provide excellent customer service. We had many phone options to choose from and they were patient answering all of our questions and leading us to the best plan to fit our needs. The staff continues to this day to provide excellent service anytime we have a need. Highly recommend not only Verizon but the Folly road office in particular!

Knowledgeable staff, friendly customer service

Dealing with cell phones is usually right up there with waiting in line at the DMV for me. However, this time around was much better! My sales associate, Erika C, at the James Island location turned this into an enjoyable experience. She was very helpful, funny, and got me in and out in no time! 10/10! I will be going here for all future visits... hopefully when she is working!

Spencer was amazing! His customer service is the best! He took the time to drive from the James Island store to the North Charleston store with us to set up our phones after he was off the clock! Thank you, Spencer!

No help what so ever...I was advised to quote..tinker with my phone to figure it out..unquote...

Mark Gillispie is the best sales rep I have ever worked with! He just helped me quickly and solved a problem with ease that had plaqued me for days. He is awesome !!!! So helpful, kind and went over and beyond. Thank you Mark for making my life easier and a pleasant experience ! Ask for Mark Gillispie if you want quick and awesome help with no pressure. Very professional !

Been with Verizon a long time and this store has some amazing service. Mr. Tran was helpful and more than anything, patient. His knowledge and ability to answer all my questions was impressive. Cool dude, glad Verizon has people like him on their team!

I had a great experience at your store! I had a million questions, many probably stupid as I am not tech savvy But the gentlemen Darrell was so knowledgeable and extremely patient! I highly recommend this store!

I could not praise Frazier and the exquisite customer service he provided me at the Folly store location. Frazier was extremely knowledgeable and helped me make the best decision for my iPhone replacement while staying within my budget. He was very patient and even followed up with my iPhone replacement and helped me troubleshoot an issue. I would recommend this location and especially Frazier for all your Verizon needs.

Very large Verizon sales floor tucked right there on James Island halfway between Folly Beach and Downtown. Construction in the parking lot made it a bit difficult to get into BUT all that changed once inside. Tom Tran was my sales associate. Tom engaged in quality conversation while helping me pick out my accessories. What could have been an intimidating showroom floor was made comfortable and inviting by Tom. I’ll be back and recommend others to this location and Tom if available.

I REALLY like this Verizon Store. Its quiet, calm, peaceful. The guys were really helpful with the issues I had with my phone. I didnt have to wait (Im sure at some point some people do), so that was good! Will go to their store whenever I need their help.

Great store, excellent costumer service! While I was waiting I noticed every person who walked into the door were greeted immediately and assured that they would be helped momentarily if all associates were assisting someone at the time. Sales rep John was very patient and willing to answer any and all questions I had about the phone and the plan that I was signing up for. I never once felt pressured to purchase more than I needed. Thanks! I will be recommending this store!

My Dad, I went to the Verizon store on Folly Road this morning, the salesman Spenser was very knowledgable, polite and helpful to get us two new screen protectors put on our phones.

I came to Verizon today on Folly Road to deal with unanswered question on my account, I was greeted by Chuck Holley and after 3 hours of dealing with customer service, fraud and billing, we were able to resolve so many unanswered question and fix some issues that needed to be corrected. He was pleasant and understanding and spent most of his day helping my free of charge. I HIGHLY recommend this location they are friendly and determined to help, and please ask for Chuck Holley he is an exceptional representative for Verizon...

We had a wonderful experience with Chuck this morning (10/11/15). He was patient, informative, and genuinely interested in meeting our needs. My son and I needed upgrades, had numerous questions, and decisions to make. Chuck was excellent and never seemed rushed or inconvenienced. He gave us the best experience I have ever had at any Verizon location over the many years that I have been a Verizon customer. Thank you.

Devin was hands-down the greatest Verizon representative I’ve ever worked with! He spent so much time helping me to learn the ins and out of my account as well as the best options for the lines we use. He was professional and very knowledgeable! I highly recommend!

Just left the Version store on FOLLY ROAD and was so impressed with working with Sam I wanted to make sure that everyone knew during this busy time of the year what excellent service I received. Ive had so much difficulty with this insurance company and Sam has made the insurance claim very easy to handle. To top it off he has lowered my bill $100 a month! Hats off to this GREAT store and Sam that I have had great experiences every time I have been here!

Mark was very patient and helpful in helping me set up my new phone after many troubles. I appreciate the kindness and will be back for any future needs

If you need a new phone go see Devin M. !! He will help you out for what you need. He is great when it comes to accessories. He gets you what you need... Simple. He has a nice shiny head too... You cant miss him!

Erika----Thank you, Thank you for quick, expert service. My daughter was dreading our upgrade since time was a factor for her & she feared transferring all from the old phone would be long laborious experience. In all the many, many years of my Verizon connection, never has it been so easy & Erika was so pleasant & patient transferring & upgrading both of our phones at the one visit.

Erika was timely, helpful, and professional. She made sure that my phone was completely ready to go before I left. An absolute delight to work with.

I dont ever write reviews for anything, but I just wanted to say that Sam is an awesome employee. He was both professional and personable while helping me upgrade my iPhone. Thanks again, Sam.-FollyTheLeader

Went in recently to switch from AT&T. Tom gave me advice on the best plan to switch to that would also allow me to start a payment plan for a new phone. He was really helpful and gave me friendly and honest advice. I really appreciated his help and as a result my experience with both Verizon and Tom were exceptional.

I went in because my phone was not working. I was told by the sales representative that insurance would not replace it and even if they did, my phone was too outdated and that I would need to buy a new one. After reluctantly buying a new one, my phone was not set up correctly and I had to go back to the store. The phone was still not set up correctly and so I went to a real Verizon store at which point they told me insurance would have absolutely replaced my phone and that not only was my phone still compatible but that they were still selling it. It would be accurate to say that I was a victim of unethical and misleading sales practices at the folly road store. I will never go back.

Spencer gave great service. Great job!!!

I have been coming to the James Island Verizon for 5 years and without a doubt they have the best service and most accommodating team! This is the only Verizon that I will come to now. Tom was very helpful in getting me setup with a new iPhone. I highly recommend this Verizon!!

Outstanding customer service provided by Mark. He was very professional and detailed. We upgraded my phone and purchased a case. Thank you Mark for making our experience perfect!