Had my truck serviced great experience

Excellent service center with good prices and coupons! None of the service advisors will do you wrong.

Auto repairs are expensive, but this place never makes you feel like youre paying too much. The level of service always reaches my needs and often surpasses it.

Professional and courteous, nice waiting areas.

The #1 car dealership in that area. I was at the Lexus dealership. They have great salesmen especially Jay, and the service department is impeccable for customer satisfaction. My best friend traveled there from Baltimore to purchase a 570 Lexus Truck.

Amazing staff as always

Great place to get your Lexus serviced. They have a wonderful reception area. They have a great snack area filled with all sorts of snacks and beverages. Upstairs they have 10 massage chairs. They have a waitjng area and a quiet computer area. They have a sports room with two TVs tuned to sports channels. They make you feel important. Will be back again.

Best Lexus in town!

Everything pohanka over there off of 50 is horrible. They need to take notes from Chantilly Infiniti🤝🏾

Really great customer service for both purchasing my car and bringing it in for a service!

Good customer service

Great place to get a great deal. Al was so friendly and very helpful

This was my first time buying from this dealership. Im not the average customer that needs to be educated by a sales person about the vehicle Im buying being that I have years of experience in the automotive world. That being said I dont usually get along with sales people bc of the pitch or rouse that they run you on. Thankfully my sales person was Tyler Hubbard. He was easy to talk to and deal with. He knew an extensive amount about the vehicle I was looking at along with others that I was curious about. Most of all he was honest and straight forward. In my experience thats hard to find in the automotive world no matter what department you walk into. He was very patient and took the time to help me with all my questions and my extensive look over of the used MDX I purchased. Next time I buy an Acura I can only hope hes there to me my sales person! Give this guy 5 plus stars!!!!!!

Friend my but need DCFC charger.

Once again I would like to express high praises for the service team at Pohanka Lexus. Lead by: Allen (Service Manager), Shane (Service Representative) and Scott (Overnight Team Lead). I own a 2015 Lexus RC F that I did not purchase at Pohanka Lexus but is under the Lexus warranty. I noticed that the front bumper was not properly affixed to the vehicle and immediately drove it to Pohanka. The service team informed me that the bumper cover may have been improperly re-affixed to the vehicle. Without any hesitation, Allen put in a rather cool Lexus SUV and stated they would take care of the situation. Within hours i received a call to pickup my vehicle the work was completed!! When i arrived the vehicle was ready, washed, vacuumed, and tires shined!! The bumper in excellent condition and properly affixed to the vehicle--no charge. This outstanding service is not only a testament to the Pohanka Lexus Service Team, but an AFFIRMATION to the HIGH CALIBER of dedication, customer satisfaction, attention to detail, and peace of mind you can expect from the service team at Lexus in Chantilly, Va. Once again Allen, Shane and Scott thanks for the impeccable customer service. You guys ROCK!!Funny how people are quick to complain but are not quick to compliment!!Felix G.2015 Lexus RC-F

Great service by Rocky and Bernard. Will definitely go back. Thank you guys for everything.

Enjoyed my experience although the wait was too long!

Several years ago I brought my sons 1990 Suburban there to rebuild the differential. They were reasonable in the price and didnt take too long. Because of this, I went there recently to buy my daughter a car. Salesman Slade Charters listened to me and did what I needed. My daughter likes her car a lot. I recommend shopping here for your next vehicle.

Went with a friend who was interested in taking a look at the new Blazers. He was in between two vehicles. As we walked inside and asked to see some of the vehicles on the lot we were given the response by the salesman its cold outside, would you rather just look via the computers inside? My friend and I were shocked. If we wanted to shop via the website we wouldnt have bothered driving to the lot. Needless to say he bought his new vehicle elsewhere later that afternoon.

Great dealership! Pohanka Chevrolet in Chantilly, Virginia knows Customer Service inside and out. They always make sure customer satisfaction is TOP PRIORITY! Shout out to Ryan in the Sevice Dept, hes The Best! FIVE STAR service from arrival through departure!

Consistent excellent service on any make or model, whether its routine service or an actual problem. They give accurate estimates before starting any work.

Friendly staff. It was an easy, smooth and pressure free purchasing experience. I have not yet tried their service center though so this rating is only for the showroom. Oh, they also honored their advertised price. Only thing I didn’t like is that they did NOT provide receipt upon receiving full payment of the car. Who receives a certified cheque worth couple of grands and doesn’t provide a receipt?!

Bought my 6th Lexi From here and my Daughter just purchased her first. Since 2007 this dealership has remembered me by name every single time. They ho out of their way to help get the abdolute best deal one can get. They treat return clients like family. Ill never leave this dealership or lexus. Period. If u havent drove one than u anit drove yet. My favorite....all time. Once I went lexi I never went elsewhere....id give this place 10 stars if i could.

I purchased my Lexus prior to moving to Northern Virginia, so cant comment on the sales process at Pohanka. But, I’ve been very pleased with the service department. I’ve had routine service completed there five times, including the 60,000 major service. There are three very comfortable waiting lounges - with massage chairs and snacks! The estimates of cost as time have always been accurate, and they are glad to provide you with a loaner for anything that will take more than a few hours. I had my car detailed inside and out there and was very happy with it.

I bought my Suburban from here and always go for any routine service. Great staff and have always found them to be going an extra mile. Usually I go early mornings and most of the time the maintenance is done while waiting. The waiting room is nice n comfortable wit TV and coffee. Friendly, professional and helping staff.

Experiences with the staffs are always pleasant however Ive had some ups and downs with the quality and results. Despite all that it is convenient to located at least for me, west side of the northern virginia with extended service hours which works perfectly with my schedule with many perks as being a customer to this dealer.

Need to be faster/have more courtesy vehicles. Waiting hours is horrible. I feel corralled with all the people in the show room. Get people out of there by doing the above, please.

I paid $2000 dollars for a maintence check and these jokers failed to change my oil or change my wipers, but guess what they charged me for it. I realized it after my car kept saying low engine oil and I almost died driving in the rain because I could not see. In the past the service with Pohanka was excellent and I could trust what they billed me for was actually down, but now they are sloppy! They didnt even label and mark my most recent oil change on my car nor did they follow up with a survey. If your service maintence employees are overwhelmed or overworked--make them happy! Billing me for $2000 and not following through is unacceptable, my engine could have blew out because of your negligence.

It was a great experience. All the staff; ASH, Marcel, Jerry as well the rest if the staff had been real good to us. Even though the vehicle we purchased didnt turn out good. The 3 day money back helped us out and we were able to get our refund. As far as the issue with the car goes, ASH asked me to point out the area of issues with the vehicle so it could be adhere to. Overall wonderful experience. Highly recommended.

Overpriced service with lack of transparency of what was included in the service on paper and what was actually performed.

It was good. We were on vacation and our Lexus flashed the engine warning light. They were able to check it and tell us that the problem was a loose gas cap.

Always professional I am customer there for past 15 years

Very nice people. I was in and out within an hour. I got the car I went in there for. Put my down payment on it. Got the title. And drove off with a brand new used car. I had a wonderful experience here!

Charged for a service wiyhout telling upfront. And should be covered in maintenance program

The team here is always friendly and explains the work thats going to be done. They are open everyday and are quick when you have to wait for your service to be completed

Narrow parking

Sales person Mickey Whitehead. Say hello to him for me. great guy. Just tell him what you want and go home. He will do the work for you and bring the car to your home and take your old one. We had a great experience with him last 5 cars we leased.

Best Acura dealership in Virginia. My only complaint is they are not in Richmond, Virginia. For good service and excellent pricing, I have to travel 88 miles.

Not cheap, but VERY convenient and always do a great job on my car. Great hours, cheap loaner, and professional service. Tire prices are competitive.

I have purchased 4 new lexus from this dealer. I used to do lease deals for 2 or 3 yr at a time. After my first purchase I was treated wonderful. I was the first trip too. It was a lot longer of a visit than I wanted but, the next three visits were under 1.5hr and basically a sign and drive deal. Three yrs ago my business faced A huge loss due to embezzlement and employee theft from a manager of 8 yrs. My identy was even compromised by this individual making credit score go from a 715-730 to a 500. I also hurt my credit due to canceling all my credit card accounts ect. I didnt know. Well at that time my lease was also up and it was time for my next purchase. Lexus did everything they could to keep me in the same, actually a better deal in my next lease even tho my credit was at a major low of 512. It was due to the 11 yrs I built a relationship with them and I think that is top of the line and speaks volumes . It took them a bit to explain my scenario and get my deal approved by the bank but they did mike was the manager I believe during all my purchases. . No other companies give that one on one customer service that I recieved here. I was a new Honda car buyer before buying my first lexus . I cant thank POHANKA LEXUS enough. Unfortunately after that deal I closed my business and then over the next yr I lost both my parents. Creating a huge change in my life and demand for a vechile. I did not release my next vehicle but i bought a OLDDDD (like brand new literally it was) 2006 lexus is250 and paid cash for it. I absolutely love the car. Ill never get rid of it . Its one of my favorite without a doubt but, Im getting ready to purchase my next new lexus and I wont do business anywhere but here. If u want a great customer experience go to this lexus. We all know lexus speaks for itself. Once u drive one there are no other vehicles for u that will even come close to comparison so were already sold there. Go to this LEXUS FOR THE BEST EXPERIENCE WHEN PURCHASING YOUR NEXT VEHICLE...

Took Lexy in for service and they took good care of her and didnt recommend anything did what I asked. This time anyway lol

Christie Lee is the only sales person at a car dealership we will ever use again. Shaw was awesome.

Always get great service and they really think about the customer and the fact that they may have to wait. The lounge is spacious to include segmented areas for sports lovers, folks that need quiet, folks that need massage, folks that need to work, charging stations and plenty of refreshments. In addition they provide text messages for questions and status. Across the street are also plenty of places to eat.

I cannot say enough amazing words about this entire place!! From day one, I have been known as family to every single person who works here. They are so genuine, organized, professional, kind, love what they do, intelligent about what they are selling and just down right want to help you. Tony, Mr. Kim, Elizabeth, Ray, Cedric...these are just a few of the Amazing family at Pohanka Acura. When a person can come in and feel like family no matter what, you never want to leave. Every single department is OUTSTANDING!! THEY DESERVE THE MVP OF ALL DEALERSHIPS!!! HIGHLY HIGHLY RECOMMEND. Thank you Pohanka Acura you all are AMAZING ♡♡

Service could be a little bit better. The first one is very nice with me but even though Acura scratched my car little bit I was giving a little bit of a hard time and they recommended painting instead of fixing

Good place to get repairs quick and done right!

Took my car for body repair and was happy with the smooth operation. Did not need to wait long. It was pretty good.

Oh my nice service the staff including the front cashier was so nice and she red hair cashier is just an outstanding person great personality and brightness in her character. Loved the experience.

I hate dealership experience. Love Tesla... Love my new electric car

I love this spot becauae they are open until 11pm during the week and open Sundays until 4. If u come in on a Sunday, take advantage of the customer discounts. - there r alot of them. There is also quick service since its not crowded.

Great service! Great people

Great sales staff and inventory selection. The best car buying experience Ive had

Sonny, a salesman, assisted me in the greatest manner. After a maintenance sales person tried to screw me, Sonny came over and took care of me for free! Thank you Sonny and Frank, the technician!

Very good experience as always.

If I could give them a zero I would. I go there only because it is close to my house and their hours of operation. They always try to upsell you on very expensive services and claim that I havent had them done when I did. $75 for windshield wipers, seriously!! I bought the wipers at an auto parts place and replaced them myself and it didnt cost me $75. Then they want to charge me to top off my wiper fluid when I just filled it up. I have told them to take it off my bill twice. This is ridiculous! The service reps are arrogant and talk to me as if I dont know anything about a vehicle. I love the car, NOT the dealership.

Always received excellent services.

Pohanka Lexus has much better accommodations while waiting. But the service was excellent and fast.

Its a car dealership. Not great, but it serves a purpose. Hope not to have to take my car back again ever!

I dig this dealership a lot even though there are cheaper places, their convenience outweighs the cost difference.

This place is awesome since they are open up until 11:00PM for service. Cant beat that!

Feel comfortable taking my car here also good service.

Excellent dealership with great customer service agents

Wonderful service, knowledgeable associates, no one ever tried to upsell anything to me here.

This time nice service advisor who explain me about my service code and cost.

Love my Lexus dealer. Keeps me buying the Lexus automobiles.

Looked at a car there. Speak to David, and he will help you out.

The folks at Pohanka always treat me well. They keep me informed of progress on the repair and let me know if they find any additional issues.

Good selection of cars and service

Kyle Schmidt was excellent in addressing what my vehicle required

Good service @ service dept.

So heres the thing: the prices are hufh and the work is at best adequate. After 20+ years, having purchased 2 acuras here, i have watched the quality diminish...which is really strange, given how competitive this area has gotten. Don t bother giving feedback --- i have yet to get a callback from anyone in a position to change anyrhing. Sample: please check my vehicle, which has roughly 55k m8les on it, as i am going on an extended road trip in a few weeks. Yes, we checked it and you are good. 3 weeks later it dies in a Mcdonalds parking lot miles from home. Why? The 100- month battery was bone dry. The connections had gunk on then., indicating they had not been removed and cleaned. Really? I could go on.

Best lexus dealership in NoVA. loaners cars, always open

Quick service anytime

Very good

I have owned 3 Acuras and have serviced all 3 at Pohankas dealership in Chantilly. I have never really been satisfied with dealer service until I experienced Pohanka. They are easily the best dealer service I have ever encountered, including my experiences with local Audi and Mercedes dealerships. Pohanka easily beat them. This is the reason I continue to buy the Acura brand so I can have them serviced at Pohankas.

Always great to get the car worked on.

The service was quick and friendly...always treating me with courtesy. Thank you Saad Ahmed.

The main reason we purchased our 2017 Acura MDX was because of the Service Department. They are outstanding and come highly recommended.

Great dealership, Amber was delightful to work with!

Love this dealer...Good people..

Courtious service advisor. Not trying to upsale.

Very good for used cars.

Great service on commercial vehicles.. Communication is so-so...

Grrreat work I hate that they try to sell more then you ask for

I purchase 2 brand new cars from this dealership, a RC F and NX200t. When the RC F was delivered it had some curb rash on the front right wheel so I pointed it out and they had a repair company fix it.After 5 months the wheel was peeling and I took it back and asked to get a new wheel put on,but they refused and insisted that it would have to go to the same repair company again.The sales manager Wes Wolfe was extremely rude and unprofessional, and started tocomplain to me about his personal issues to me.I was without my car for 1 week with a loaner car. When I got the car back the wheel they refinished doesnt look like factory finish. There are some small scratches and the edges are rough. I went back to Wes and explained that it was not like factory and he just said that was the best he could do and that if I wanted to get it repaired again by the same company he could do that. I said I didnt want to go through the hassle again and just wanted to get the wheel replaced since I purchased the car brand new. He refused rudely and just said that would not happen, period!I then spoke to the General Manager of the dealership, Garry Whipkey. When I called him he started out very negative and then started to yell at me saying that I trashed their loaner car! My jaw dropped!!!!This guy should not be a General Manager, has no idea how to treat customers with respect.He said they had to spend $300 bucks to detail the loaner car. Total BS. I told him how could that be? There was a banana peel and potato chip bag on the floor. But anyway this guy continued to yell at me and accused me of trashing the loaner car. Then he said that also the wheel was not going to be replaced and that he didnt care to hear from me ever again!I am just so tired of these clowns! They are unprofessional thugs that have no clue how to treat customers and operate professionally. I have a Mercedes Benz and BMW too and I have never been treated so badly by a dealer in my life.NEVER WILL I GIVE POHANAKA MY BUSINESS AGAIN!Please save yourself from a huge headache and go to any other dealership out there!I wish I could give them zero stars

Great dealer to get car serviced

Love my Chevrolet dealership!!!

Great service.

Great.

I used to love this until. Until they became dishonest...

My family and I went there yesterday looked at some new cars and left with a 2020 equinox right off the showroom floor.

Always amazing service

Very nice experience

Very good

Good deal

Nice place to buy a Lexus

Always fast and professional.

Angel Ly is excellent.

Kind, same day service without reservation.

Pricey, but needed services!