When I arrived there seemed to be some confusion with my reservation. The gentleman assisting me, Peter quickly sorted me out and even upgraded me to a bigger unit with a fair rate. It is tough to get this kind of customer service these days and I certainly will recommend this place to my friends who will be relocating to the area next year. Thank you CubeSmart and thank you Peter for all your help..

Peter and Amber were awesome. My family has relocated to Arizona and we needed to use a storage place. I am so glad we pick this store. Peter and Amber went above and beyond to help us. They are both caring, informative and friendly.

When I first called to check availability of unit, the gentleman helping me was amazing and went above and beyond to help me and get me the best price.

Cheapest prices ease of use, friendly, caring staff

Very easy to set everything up, easy to switch units and the customer service was always great

Showed up this morning & found my locker broken into. Exterior door that is supposed to be locked at all times doesnt lock. Lost my tools, keep sakes, christmas decorations & kids Halloween costumes.

Professional service and cleanliness of Locker

Amber is a nightmare to work with! I try to post the story of what happen but it says the review is to long

CubeSmart was wonderful to work with. The entire process from start to finish was completely contact free, yet smooth and seamless.

I ‘ve been a customer at this Cubesmart (store # 201) for over a year now. Zack was awesome, Catalina was awesome, Trevor was awesome, and Amber (Woods) is also Awesome. It’s the people that you’ve entrusted your facility with, your employees, that I would give you 10 out of 10 stars. Pat them all on the back, give them Phat raises, and promote them. Thank you. -The Angel Of Ephesus O-;-)

The people at this location where rude to me more times than not. I only interacted with them on move in and move out. My code didnt work and they assumed I was punching it in wrong only to realise they hadnt activated it on their end. The part my lock attached to the door looked like it had been mangled. The unit was dirty and there is virtually no where to park, making unloading a pain in the butt. I ended up switching to a different storage location where they where so nice to me. I would not recommend this location to anyone.

Manager and staff super friendly! Nice clean facility and will definitely keep them in mind for future business.

I am only giving a more detailed review..To let the Upper management know that Brandi was the right choice for being the PERSON IN CHARGE of making the transfer of ownership at the Ocotillo location a seemless transition..We will be Recommending Dominion/ Cube Smart ..Thank you Brandi. 👍🌴 Aloha

Manager and staff are very good and hard working people usually busy some where on the property even in the heat of the summer and through the covid era

Catalina was very helpful and kind in these times😷 she made me feel better about putting my things in storage .

Staff was great!!!! Worked with me through the start of covid and was extremely professional and nice.

If I could give it a 0, I would- bad experience today.

LOVE THE STORAGE HERE. STAFF SUPER FRIENDLY. PRICES ARE GOOD. IF RESERVE A UNIT ONLINE BEFORE GOING TO RENT A UNIT CAN GET EXTRA SAVINGS DISCOUNT AND ONCE RENTING, SIGN INTO ACCOUNT ONLINE AND CAN GET FREE RENT FOR REFERRALS. LOVE THE STORAGE HERE AND I FEEL SAFE WITH MY STUFF BEING HERE.

Really tight corners in this place. Cant say to much just helped a friend move stuff but, units are nice and clean and its easy to get to. Prices are pretty good from what my friend said.

I had a slight issue and Catalina from Arizona Ave. Store in Chandler solves quickly and professionally. Thank You.

I went online and looked up different units and they seemed to have good reviews and feedback, also very reasonably priced. They didnt have any of the units I wanted available (the smallest) so I had to go one size up. I ended up only needing it a week or so but have to say they were so kind and helpful. The manager (male, name was maybe Octavio) was very accommodating, polite. There was a female office person there too who was also very nice. When I told the manager that I read the reviews and they were pretty good I could tell he took pride in that and told me that he was working very hard on keeping it that way. I would definitely recommend them to anyone, thank you so much for the great experience!

Sales Representative, Sal - What a guy. Very professional with a great attitude. Super accommodating as well. He got me in same day and was able to help me save some money as well doing so! Highly recommend to anybody moving! 5 star service!

I reserved a 5x10 unit on line and when I went into the facility on Sunday, everything was exactly as was advertised. I got the discounts and the application process was so easy. Juan explained everything to me and even made sure my password was correct and worked properly. The facility is well-maintained and spotless. You can truly trust the reviews as written as I observed it all today. Thanks Juan for helping me and being so kind and professional.

Teresa is the bomb. We had an issue with the computer glitching my reservation and my amount going up. And she went above and beyond to ensure my amount matched the email confirmation amount. She was super sweet entire time 💗

In the fourteen months that I have had a storage unit, I have had an unsecured storage unit for at least four months....The reason for this situation is because the door to the area in which I have my things is either taped over, like in this picture, or in a condition in which it cannot be unlocked, like today, when the workers at the facility used my tape to provide access to me and another woman, who, for reasons that I cant understand, was bent on storing here. If I had my druthers, I would go elsewhere. Wouldnt you?Months ago I had to call corporate, which is really unreachable, to complain about several months--close to four months--with the door to the unit taped over. How problematic could it be to get someone out to repair it? I asked the people at the desk to do that repeatedly, but it was the squeaky wheel that got things going.I just drove over today, after not going over for four months, and found that the door to my unit would not open, no matter what. The ladies at the desk tried their keys, to no avail. The door was jammed shut. They ended up pushing in the latch and using my tape to open the door for those of us in that unit to have access to our storage units.Somehow I dont think this is what I pay a monthly fee for, since my unit is meant to be secure--and duct taping the lock, to which the people in that unit have a code, seems to be totally counterproductive. It is wide open to anyone who wants to go inside....Corporate hides behind a number where you talk to someone who is low on the totem pole. I really want to hear from someone at the top of the system, but this is not a transparent operation. So when they asked how they were doing, and asked to post on Google, I am happy to be transparent and tell them that they are not doing very well and I and others in my unit are not happy with them.Give me a call. We can talk about how you are failing your clients,Please ignore the posted note from Cubesmart, which makes them look like they care. I responded to their note and even sent an email yesterday to customer care.Havent heard a word from them...which is par for this situation.Hours later, I got a response...The absurdity of the situation increases by the hour..Remember the assertion about a revolving door in respect to employees?Well, there is a revolving door with district managers...who havent the faintest how the cube in Cubesmart is set up. I just got off the phone with someone who has the district managers job, isnt in the area until the end of the week and has no familiarity with the set up of the cubes that are accessed through the door code.How did he get the job?If you havent stored in this facility, I would think it wise to find another place for your precious items.

Very friendly and convenient location and prices were very good. Theresa was awesome to deal with on a Sunday afternoon. Thumbs up.

Pricing. Efficiency of obtaining. Live person to ask questions and set everything up.

Catalina was very professional and the nicest person you could meet. She explained how renting a unit worked and what I needed to know since this was my first renting experience.I felt that all my property was protected and safe and I have nothing to worry about.As a business owner myself, this is just what I need.Thank you Catalina. I look forward to seeing you again.

The desk lady is pretty cool,, knowledgeable and friendly. I actually work in the back, great area.

I made my reservation online and drove over to the facility. I was walking through the door as they were calling to confirm my reservation. Catalina was friendly, courteous, and showed me some units. I picked a unit, signed my lease, was showed how to access the gate and was on my way. I had a great experience.

We went to CubeSmart simply because it was affordable and close to our new apartment, but it far exceeded that! Juan, one of the managers, was beyond helpful and went out of his way to make sure we got a great deal and the perfect unit for our specific situation. He was friendly, patient, and knowledgeable. I will by all means continue to use this CubeSmart in Chandler when we find ourselves needing storage again.EDIT: Our furniture was completely ruined by rats. They chewed and pooped on everything. We even paid for insurance to protect our belongings and they said it did not cover rats!! We lost an expensive keyboard and couch as a result. No help from the company whatsoever. Stay far away.

Great experience getting my storage unit rented and set up. Sal is the General Manager there and was very courteous, helpful and professional. Would highly recommend this location, very convenient right by downtown Chandler.

Octavio was amazing! This location was a tad further than another one closer to our home but it was definitely worth it because of Octavio. He is professional, sweet, knowledgeable, and genuinely cares for all his clients! Will definitely use CubeSmart for any and all of our future storage needs!

I think this place is great! The receptionist was very kind, helpful, and quick with accommodating us with the storage space we needed. She answered all our questions with ease. The stroage unit was nice and clean. I would highly recommend this place to store your things.

Nice place, friendly staff.

The owner at this CubeSmart is pretty awesome if you get into conversation with her

The managers were very good and professional and addressed my concerns promptly.

Theyre a bit pricey and the storage units arent still very well so you get a bunch of dirt and stuff in there and they lock the garbage can so you have to go ask every time you want to throw something away

Octavio provided outstanding customer service and support. He went above and beyond to help me find out about using a truck if I needed it. Octavio even provided me with options for some movers to help me. I highly recommend Octavio at the Arizona Ave and Frye location in Chandler. Keep up the great work!! Did I mention I hate moving, yuck!

Always a pleasure with thier employees. very proffessional and nice!

My experience was very pleasant. The receptionist was nice and friendly. I was greeted as I entered the office at CubeSmart.I didnt have to wait to be helped. The process was quick and easy.

I recently started storing at cubesmart, and the two women there were extremely helpful. The move in process was very fast as well! Great work. Would definitely recommend!!

I called for availability and was helped right away. Made arrangements over phone and went to location for paperwork. Was unloading u haul in no time at all. Very easy and convenient. Taken very good care of in minutes.

Outstanding customer service and they were able to get me what I need. They went over everything and were able to set me up with a storage space that very day.

Manager is friendly and helpful

Had an AC unit for about 4 months, awesome customer service and very helpful. Well maintained and clean. Highly recommend.

Zack is the property management, great customer service and professional! Great place!

Great service for the price.Clean unitsVery friendly staff and helpfull

Great service! However, i had my unit for a little over a month went to retrieve my belongings to find my furniture was infested with roaches. The roaches were huge and I mentioned the issue when I closed my account out not sure what could’ve been done to fix it but they said sorry. They need to bomb the units before renting them. Smh

Wow! I love CubeSmart Self Storage + Logistics!!! Great Customer Service!! Please keep up the Excellent Job! Happy New Year! #2017 -RHYTHM

Nice units with special offers . Friendly staff

Great customer servicevery friendly and helpful equals a great experienced.

Amber was very helpful

Reserved unit days in advance using online app. Unit was ready. Paperwork was easy. Personnel were very helpful.

Excellent customer service! Safe and clean.

Great price for what I needed in a hurry

Easy access and good price.

Catalina provided the best customer service! Professional, freindly and well spoken.

Sal gave me greay customer service and got out of there fast with no problems would recommend 10/10 for customer service and clean units

The most profound thing thst comes to mind about my overall experience is, just how friendly, approachable, knowledgable and patient Catalina and Sal are. It may just be a storage facility to most but to me it was a little more. I enjoyed going there and it made things easier having these two that were more than accommodating to me. Ive rented storage units in the past, none like this. Thos location in particular is always clean and safe. In the grand scheme of things i pay a little more than i have before however, it goes without saying you get what you pay for.

Catalina and Sal were awesome! Great staff and prices!!!

Someone has to put a stop on this greed. 3 price increases within a year. 28% rates hike in 6 months! Cube Smart runs unethical and hopefully illegal business as my attorney is looking into this now. Man behind this ripoff? Christopher Marr (CEO). Avoid them at all cost.

Great customer service, and helped me get my new storage unit very quickly.

Customer Service was excellent, I walked in to get a storage and was out in less than 10 minutes ready to go. I would highly recommend Cube Smart.

Very helpful informative and the and the price is right theyve got my business for now on

Location was perfect for me and the customer service was excellent found the right size storage unit for me and I was out of there in no time thanks CubeSmart

While leaving the states on Sabbatical, we elected to use CubeSmart on Arizona Ave in Chandler, AZ. I’ve learned that underpowered and overpriced insurance is the norm in storage rental, and we elected to skip it, using our homeowners insurance instead. Though the Mgr at facility said we would not be billed for Insurance, we were, and had to fuss for 2 months before the charges were backed off, this having to be done from overseas.As we were storing just a few goodies we intended to keep long term, we elected to acquire ‘Climate Controlled’ storage. We asked specifics about his, and were assured that the units were never above 80 degrees F. In Arizona, this is very important. We left a quality thermometer in the unit. On our first return, we stopped by for some essentials, and it was reading in the 90s. No one (typical) was in the onsite office. I got home and called, and was told that the A/C units were NOT turned on until there was (5) consecutive days over 90... WTH!!!! This is NOT was promised. I made several more calls and they eventually said they brought an A/C guy in to FIX the unit… FIX? They never said it was broken, if was ‘Off by Policy’.2 days ago I visited again, and the unit was over 95 again, and were having record temps. Again, no one in office, I call from home again later, and a pleasant but unempowered party said she would email the District Mgr… Phone tag for a couple hours, and a ‘service ticket’ was cut. NO A/C repairman, but a ticket, and an email to a DM. I went in again today, and it’s near a 100 in a ‘climate controlled’ unit. I suspect the company leaves the A/C off to increase profits. This is BS. Now I have to plan a move when we can, to a firm that keeps their promises. If I wanted to bake my valuables, I could have simply laid them out in the desert.

Nice people work here!

Quick and efficient. Very clean.

Took 15 min super quick. Cheap and friendly staff!

An amazing manager, very friendly and professional.

The guy in the office was very nice and friendly.

From the initial call to the final move-in, the service was courteous and professional. By the way, did I mention the specials?

Employee was very nice and very helpfull.

Good service very satisfied.

Very friendly and helpful, thanks Silvia and Octavio

Great price and great people

Very helpful

Great service

Awesome service

Ok

Good