Not only do I feel I got a fair value for the work the work was done exceptionally well. I didnt realize how much the work needed to be done until it was, and greatly appreciate everything. I feel everything recommended was necessary. I was also beyond thrilled with the efforts to make sure my financing was correct even though Illini Nissan was not at all at fault for the situation. While I would have preferred to not involve them, the far far exceeded my expectations and won my loyalty as long as I am in the area.

Zach, the salesman listened to what I was looking for. He found the exact color inside and out, with more amenities then I expected.My schedule changed the day i said i would pick up the car. The finance person stayed passed the closing time and made sure I understood all aspects of the purchase.Great experience.

I was very pleased with Dave Neef who helped me with the purchase of a 2021 Nissan Kicks. So polite & helpful through the entire process!! Rate him a 10 on a scale of 1-10 (the latter being the highest score). Also the sales manager, Garry Vaughn, was great too.

I typically never write reviews however my experiences I felt as though needed to be shared. I was employed with Illini Nissan for roughly 5 months. During this time I faced a lot of life challenges in which lead to me leaving the position. However I will say it time in time again, Illini Nissan has THE BEST MANAGEMENT TEAM I HAVE EVER SEEN. The entire time I was there, any challenge I faced, they were there to support me. They are simply some of the most understanding people I think you will ever meet in a workplace. They care about their employees, and it clearly shows time and time again. I would highly recommend this job to anybody. It’s hard to find employers who still care about their people. But this place goes above and beyond to show their employees how much they care about them.Thank you Illini Nissan for my employment, my next vehicle purchase will only be coming from you guys!

I worked here for three months, I ended up getting unfairly fired because I was dealing with a domestic abuse situation, mind you my shift started at nine am and I texted my boss at six thirty am to let her know. I was never given any warning, they never told me the attendance policy or I would have taken the situation different. But no they just fired me then had the nerve to tell unemployment I left Voluntarily which is untrue because my boss called me and basically just told me I was fired. They never even reached in contact to see what was going on. They really do not care about their employees at least the part time ones. The ones they do care about are the ones that have been there the longest. But if you are new and part time they don’t care. Not at all

I drove up from georgia and my ac compressor seized which caused the serpentine belt to be torn on saturday afternoon. Nissan Illini fixed it on Monday quickly to make me drive back home. Thanks guys for the quick service

Zack is awesome. This person is knowledgable about every bit and piece of a Nissan. Zack is super friendly, helpful, and respectful. I enjoyed doing business and communicating with Zack. Definitely the go to person if you are interested in buying a Nissan.

The staff at Illini Nissan went above and beyond the gold standard. The people I dealt with: Zach, Andy and Kim were all very personable, friendly, knowledgeable and honest. I appreciate the timely manner in which they put everything together to make my experience top rate.Thank you Illini Nissan!!

Everyone at Illini Nissan was amazing, I never felt pressured and they walked me through the whole process, a big Thank you to Lauren and Linda. Highly recommend Illini Nissan

We pull up at 252p on a Saturday. They close at 4p and all we need is an oil change for a Nissan employee vehicle. Just a routine oil change. She said, sorry, were closed and the car in front of you is my last oil change. What!? Really?! She is determined to leave by 4p. Thats not how we do it in the big cities!! You take your LAST customer at closing, and in this case thats 4p. Your employees dont leave at closing, they make their last customer at closing. She actually turned us away!! Very disappointing.

This was our third Nissan we purchased from Illini Nissan. We have never been disappointed. From our salesperson Laura to the Finance person Olivia, we had a great experience! Thank you! Love my new Nissan Sentra!

While waiting on my service appointment I began having a difficult time breathing. When I realized there were balloons in the lobby I asked Mindy if I could remain in her area, as I am allergic to latex. She and Cody were more than accommodating, ensuring I did not have to return to the main lobby at all for the rest of my visit. Excellent customer service Mindy and Cody!

Had a fantastic experience Dave Neef was awesome he showed us all the features on the car and explained everything to us he was. The finance department was also great they sat down and explained everything to me so I could understand what everything was. The entire dealership was awesome would recommend them to anyone.

Illini Nissan is very good place for me. It is easy to schedule the service, everything goes pretty fast and the personal is very polite and knowledgeable. I would recommend this place for car shopping and for car service.

David Neef is hands down the best salesperson I have ever had the pleasure of doing business with. He answered all of my questions and was very personable. He genuinely seems like a nice guy and did all he could to help me stick to my budget. At no point did I feel pressured or taken advantage of. I am so sorry I forgot the names of the other two gentleman that helped me too with signing and such but everyone I encountered was helpful and kind. If you are looking for genuine down to earth customer service stop in and see Dave!

The salesman was very helpful in deciding between two vehicles and in arranging for everything to be ready when I returned to pick up the car. That part took about 3-4 minutes. I cant imagine how this couldve been a better experience - including the great price!

My expectations have been to receive superb service which is what I received from Gary and his team once again.

I have been to a lot of service centers in my 59 years living in Urbana and I can say Illini Nissan is the friendliest and best service center I have taken my car into. I spoke to both servers reps and they were so nice and well informed.

The service department was great! They were able to get me scheduled in for routine maintenance fairly quickly AND was able to diagnose and fix a hub bearing issue that I had forgotten to mention when my appointment was originally scheduled. I dropped off my vehicle in the morning and it was ready to go by lunchtime. Very prompt service! I also greatly appreciated the service shuttle to and from work.

I received an email offer from them regarding their “Vehicle Exchange Program”. I reached out to a manager and was called back by a sales rep. So I was in constant contact with Zach but after an abrupt stop, I never heard anything further. So I called the dealership asking for a manager to contact me; they took my info and said I’d get a call back. It’s been a couple weeks and I’m still waiting on that call. If this is how business is done now I’ll steer clear. When I bought my first car here it was a great experience, but it seems now that things have changed. Not sure why it’s so hard to be called back about an offer they extended to me but I guess it’s ok. Saves me time as I was willing to drive 3 hours just to do business with them again.

Would NOT recommend based on my own experience with them and the unprofessional response from management after sharing my review

Customer service here is out-of-control-best I’ve ever had. Thanks to Gary and the service crew for the ridiculous attention to detail. Amber and Becky are seriously good. I appreciate Illini Nissan-highly recommend.

Gary McCaskill consistently supplies excellent service each timeI have my car serviced. He is very knowledgeable, professional, andfriendly.Rick Swearingen

We love our new vehicle, the Nissan Armada!!! Eric, Andy, Wes and the entire Illini Nissan team were excellent to work with and made our car buying experience a pleasurable one. I would recommend them for your car buying needs for sure!

We always receive excellent service @ Illini Nissan! Mendy is an Awesome service advisor!

Cashier was not wearing mask and argued with me about CDC guidelines when I asked her to mask. My husband and I are shopping for a second vehicle now and prefer to get service on new vehicles at dealer. This may prevent us from buying another Nissan.

Eric was great to work with. Thoroughly explained the vehicle and all options. Very happy with the attention we received.

Pricing was a little higher than I expected but I was pleased with the customer service.

Everything went very well, unlike most dealers. Got the vehicles we wanted to look at. After selecting one, went for test drive, came back and did numbers, which didn’t take long. Made it very easy to come to a deal. From start to finish we were done in half the time that it would’ve taken in other dealerships.

Everyone was above exception with helping me with getting a new vehicle

Joel Spaulding was a great help with my flat tire. Also, Kim Sullivan, Finance Dept., discussed with me my options in choosing a warranty for my car with the help of Joel.

Dave Neef offers GREAT customer service. He is patient and personable. He takes time to help you find the right price and vehicle.The whole staff is friendly and welcoming.

Very happy with my service experience. Work was completed in the expected time frame. The work was completed satisfactory as expected. The service department personnel were friendly and helpful. I am a happy Nissan customer.

Very thorough and great service as usual!

The experience I had at Illini Nissan was great! David Neef was my salesperson. He was very nice and very personable. He was not pushy to make the sale, he just wanted to make you feel comfortable in your new car. He even called a few days after the sale to check up on me and the car! Great team!

Gary in the maintenance department went well above and beyond for me. The staff in the department all had great attitudes and were very lovely to work with. Love the new tires and the truck drives straight as an arrow now.

I thought Mindy was great and she did an excellent job! She definitely needs a raise!!

The salesperson was very understanding of our needs. The salesperson was very knowledgeable on the vehicle that we purchased and took the time to explain the vehicles features. The purchase of our new 2020 Altima was painless. No haggling over prices necessary. All personnel involved with the sale were great to work with.

These reviews are spot on.Completely no pressure sales, which I absolutely love.I hated the idea of going to a dealership just because of all the pressure from other places in the past.Lauren changed that, she just wanted to find us the right vehicle for our needs and our price.Patience and friendliness.Thank you Illini Nissan.

Quickly diagnosed problem and fixed it same day. Kept me informed.

Love Illini Nissan! They do excellent work and always keep us informed with honest opinions and consult us in what needs to be done WITHOUT pressure. :) I also like how they keep us updated during our appointments. Loved that they said they would run it through the car wash for me, which I was so thankful, because I was going to ask and forgot. Bonus points!! ;)

They were very nice and courteous to my needs and kept my budget in mind too.

I have dealt with Nissan for years Andy is the man sorry forgot his last name I met 2 ladies today just talking my car was block in so I was waiting patiently and we just started talking anywho I didnt catch the names one is a saleswoman and I think not sure but the other is a secretary I enjoyed my conversation with them so Nissan make you feel like family and we need that because the world is really crazy right now.

Was easy to make appt. easy in, easy out, quick, Car was clean.no issues. waiting room was great. Gary and other advisors were friendly and helpful.

Great working with Illini Nissan, service advisor and techs were great.

I went to the service dept for a spare key to be made, programmed. They were very nice. Great waiting area, very helpful and friendly staff. Plus they gave me my SUV back, washed! 😮😊🤗💜

Super easy, low pressure. Gave me what I wanted for trade in without question, and lowered price of new car as needed. Very easy deal, not much back and forth. Felt taken care of.

Excellent customer service

My car was diagnosed and repaired in a couple of hours. I am very pleased with the service at Illini Nissan!

I was charged for an oil change that was supposed to be complementary. The rep was talking to me at the time of visiting the cashier and I didn’t even realize I was being charged. I called within an hour of realizing this and was told there was nothing that could be done about it. I will never bring my car to this location again

Me not recommending Illini Nissan is more about the negative sales experience than the service department. However, despite my distaste of the dealership, I booked service there as I like to take my car to dealers that know it best. Unfortunately, even with a scheduled appointment, an oil change and tire rotation took nearly 2 hours which is a long time for a basic service. Even so, I do like taking my car for service at the dealer so will likely return... hopefully future appointments are not as time consuming.

My last service maintenance went very smoothly considering the covid problem. Did not take long to get oil and tires rotated. Definitely recommend Illini Nissan as a great company. Employees are very friendly. We have bought our last 3 vehicles from them!

My salesperson Eric Graham was awesome! He took the time to show me all the necessaries on my new 2020 Altima sedan. I would recommend Erica to all my family and friends. Thank you Eric! And I dont want to forget Kim Sullivan thank you Kim for all your help too!

This visit went much like the others. It’s always a good experience. The service staff is always friendly and professional. Best part of this visit was that I didn’t owe as much as I thought I would!!

Nice area for waiting for the oil change=clean, comfortable, snacks & drinks.

I contacted Tyson with a car I was interested in. The next day he offered me to come in to test drive and I loveddd it! Tyson and Gary got me approved in less than 15 minutes! It was my first car shopping experience and it was a very easy smooth process. Thank you again for my 2016 Chevy Malibu! Highly recommend 10/10

My problemwasnt cover by the warranty but Joel was very helpful and since I had just bought the car recently, Joel was able to save me alot N of money and get me help on what I was going to have to pay out of of pocket

Unfortunately I had non covered rodent damageBut your service department fixed it. It was a little pricey but I love my van! Thanks LE

Andy Eisenmenger and Zach Bensyl were extremely professional, pleaseny and helpful throughout my whole experience at illini nissan. Couldnt have gone more smooth. Highly recommend

Staff is courteous. Waiting area is clean with snacks and refreshments. Service to my vehicle was completed in a timely manner.

It was a perfect experience. Friendly, helpful and definitely professional. We will be returning in a few months to work with Zach, Andy and Kim again. I believe in loyalty and they now have a customer for life.

What a great experience we had at Illini Nissan!! Wes Billings was our salesman and he was very knowledgeable and fun to work with. The entire staff was friendly and made us feel appreciated for being there. The Murano we purchased is perfect and we couldn’t be happier. ❤️

It seems that this service dept doesnt like to help travelers. They know that people are stuck and arent willing to go the little bit extra to help.When driving home our BRAND NEW tire popped (have only had the rogue 1 month). They didnt even want to take a look at it to see if its a manufacturer defect for the manufacturer warranty (they claimed there wasnt one). They also didnt want to go get a tire (we were willing to pay even), and they wanted us to stay an extra day in town (we have work tomorrow and absolutely cant call out). We ended up calling our local nissan dealer who told us it absolutely does have a manufacturer warranty and they should have looked at it. They explained that they know we are travelers and are basically at their mercy. We ended up going to tires plus who was willing to go get the tire, and even paid more.As I wrote this our nissan dealer just called us from home to make sure we are getting taken care of. I would completely avoid this dealer in champagne..their sales may be good but their service dept could have tried harder.

We were in a wreck, totaled our Nissan Juke. The Juke kept us safe, and, we decided the next car would definitely be a Nissan. We picked out a car, but, unfortunately, it was sold. We found another, and the sales team handed us the keys to our brand new car in an hours time. They were on a mission with us, and we felt as if we were the only people they were helping. If everyone gets this treatment, this place is spot on the best.

My experience from beginning to end with Illini Nissan was great. David Neef was as helpful and accomidating as anyone can be. Everyone I came into contact with were pleasant and helpful. Feel like I got a good deal AND good service to boot. Im very pleased.

Took my Pathfinder in for a recall part replacement. Everyone took great care of us and kept us informed of all the work.

Joel is always most Amazing...Amber & Lady walking through service station as I was leaving my apologies I didnt get your name still you know who you are 😄 thank you for your positive vibes..phenomenal service⭐⭐⭐⭐⭐

My wife and I recently bought a new (to us, anyway) vehicle from Illini Nissan and really appreciated the sales approach and guidance that Wes Wilson brought to our time together. Wes volunteered information and asked us useful questions without ever coming across as pushy or high-pressure. He is a prompt communicator and was on the ball with any additional information we requested, even going out in the cold to measure the remaining tire tread on a couple used vehicles we were deciding between. We definitely recommend Illini Nissan to anyone looking for a comfortable and informative sales experience.

Great customer service from Gary and his team in service. Wonderful experience and punctual timing by Bobs shuttle pickups service. A very well trained team functioning like clock work. Thanks you all.

Both sales and service has been very helpful at this dealership. I didnt feel forced to buy anything and I enjoyed spending time with the staff.

The friendliest dealership Ive been in! We never felt pressured, everyone kept everything nice easy. Patrick was there every step of the way when we bought our used Jeep, but the whole team made it an enjoyable experience!

My mom and I each purchased a new vehicle and Eric was great to work with an answered all of our questions

From the salesman to general manger everyone was extremely helpful and I loved their happy environment.. no pressure which I totally appreciated. Best car buying experience in our lifetime and we are old❤️

Have dealt with Wes Wilson for 2 car purchases. We Feel like he goes above and beyond to get us the Nissan’s we want.After looking around, Wes gives us the best price as well.A friendly dealership, great service department as well!

Thank you for making our purchase and trade-in one of the smoothest Ive ever had. No pressure felt at all. Thats the way it should be. Will highly recommend you to anyone looking for a new vehicle.

Always get excellent service with them. They are very accommodating.

Very poor service. We (25 yr old female, 20 yr old female, and a 2 yr old toddler) are 2.5 hours away from home when our 2016 Nissan rouge AWD lock came on and signaled AWD High Temp. Stop Vehicle. We took it to a car service where they ran a diagnostic test (for free at least someone was willing to help us out) then We took it to the nearest Nissan (Nissan dealership Champaign IL) with the diagnostic test sheet which stated all the codes the car did NOT pass. We explained to the Nissan dealership we were on our way to our grandpas funeral and we’re having issues with our car that we were not concerned about getting the car in to be serviced but if they could help us with a loaner car for the weekend to get to the funeral and get back to have our car fixed. We were told “we aren’t going to help you, our store closes in 3 minutes” very unprofessional and rude.

What can I say? perfect experience. warm, friendly, knew what they were talking about. I will definitely return in the future. I suggest to anyone looking for a car Illini Nissam is for you.

Zack Bensell is the best sales person we have ever delt with, in my life I have bought over 25 cars and trucks, he goes out of his way to help always. You have a good one there.

Lauren and everyone at Illini Nissan were extremely helpful during our purchase of our new Frontier. Once we decided to take the truck we were in a time pinch to get to another appointment and everyone went out of their way to make sure we were able to finalize the deal and get us to our next appointment. Thanks again to Lauren and all the crew at Illini Nissan I will buy there again because of these people.

It was a great experience to buy a car with Illini Nissan! My salesman isPatrick Kenne. He and Kim were very friendly and helpful to go through all the process. Thank you very much!

We were looking for a new car since ours was about 20 years old. We only have one car so we need something reliable and affordable. It was really important to me to get a car from a good dealership and we were not disappointed.We bought a Versa Note that had previously been a rental car. We were able to schedule a drive with the car very easily. The car was in really nice condition and an impressive price because of the mileage. There were a few cosmetic issues but nothing we were bothered by. When we were negotiating price and when we were paying for the car we felt we were treated very fairly and that no one sought to take advantage of us. They were all very helpful in helping us figure out loans and payments and options that worked for what we wanted.The car only had one key and the salesman we worked with arranged to get one for us in just a few days.We bought the car on October 3rd and have been thrilled with it everyday since. There have been no issues with the car and I would recommend others buy from them as well!

I went to the Illini Nissan car dealership. Edmond Kendrick showed me a car that I liked but I wasnt sure if my daughter would like it. My daughter wasnt able to come with us to the dealership so the manager, Gary Vaughn let me take the car home for a test. I greatly appreciated this because my daughter was able to fully look at the car. This was a very unique experience for me. I highly recommend this dealership to anyone interested in buying a car.

We got our beautiful new black NV3500 specially made for us from Illini Nissan. Lori was our sales associate. She was kind, helpful, informative and patient. Lou was a fantastic help too.Kim, in finance is great fun and very helpful. It was a great buying experience!

Very slick dealer! DO NOT TRUST THEIR RECOMMENDATION! I was there for oil change. They told me that there is a big maintenance service due on my car. I was in a rush that day so I dont have the time to ask about details and told them I would come back. A few days later, I called them to ask about the service. It turns out that they are trying to get me do the 60K mile service when my car is only in its 55K mile range. This makes me question this dealerships honesty and professionalism. I dont know if I can trust this dealership with service recommendations anymore. I would understand if my car is close to 59K. But my car has another 5k or at least a good three month before it needs to get anything done! There is a reason why people call it 60K mile service!!!

I made an appointment online, they were ready for me when I showed up, they took care of my needs and even washed my car. They (Joel) really took care of me. Great service and experience.

As a first-time car buyer working with the salesman, Patrick, was a delight. He was understanding of my needs in a vehicle and my means in the price. He genuinely worked through the pros and cons of used and new, without any pressure into purchasing the higher priced vehicle. Beyond my wonderful experience with him, the management and financing teams were just as exemplary in working with me in what my needs were and ensuring I understood what each component of the purchase and warranty were. I highly recommend Illini Nissan for anyone, and especially first-time buyers.

I had a rattle/buzz in my steering wheel. They replaced the wheel. However, they put the new steering wheel on improperly. The wheel looks like it is turning left when the car is going straight. I contacted corporate Nissan to convey my displeasure. They, in turn, contacted Illini Nissan; who told corporate that they put it on correctly. So not only are they incompetent, they lie to their corporate customer service department as well.

If youre going to pay someone else to work on your car, you cant go wrong with these guys.Ive never had a bad experience with these guys. I mean, Id rather spend $0 than $any on my car, but I cant hold that against them.The service techs are always friendly and explain things clearly. Theyre really good with communication. If I drop my car off with them, I get a call if something comes up other than what we talked about, and again when my car is ready to pick up.They seem really good about giving me all my options instead of trying to cram the one they recommend down my throat. I feel comfortable taking their advice.And they have always finished whatever they need to do in a timely manner.I really cant think of anything bad to say about them.

Very professional. Car washed. Tire plugged. Great day.

Since moving to Illinois about 3 months ago, I have been searching for a new vehicle. I have been to Nissan dealerships in both Illinois and the surrounding states and everyone has given me the run-around...from not giving me a fair price for the vehicle I was considering to not offering me enough for my trade in, the car buying experience was horrible...until I went to Illini Nissan. Im not sure why I did not go there sooner!! Nathan Essick was my salesman. I told him exactly what I wanted, I told him that I had already been through the process many times over the past few months, and I knew exactly what I wanted for my trade in. He and the rest of the staff made it happen. There was no haggling, there was no giving me typical car salesman lingo, he understood I wanted to get things done in a timely manner, so he catered to what I was after. He was very friendly and did not give me the runaround. In addition, Kim Sullivan helped me with the finance aspect. She explained everything, went through the numbers with me, and even when we were having a hard time figuring out how to get my payments to where I needed them to be, found a way to make it happen. Because of work, I was not able to go in until later in the evening. They stayed after hours to get everything done. Lou Reid, the general manager, also helped out with the process and he was very cordial as well and gave me a great price for my trade in. No car buying experience is ever going to be easy, but these people made it as easy as possible and I felt much better when I left the dealership in my new Rogue. Much thanks to Nathan, Kim, and Lou.

Lauren was awesome. extremely helpful, low pressure. great experience with this team

I had my hood latch replaced here. Nice staff, professional service and reasonable price. The diagnosis and repair processes were efficient. And they offered an awesome shuttle service.

I brought my Rogue Sport in for a recall adjustment and had them check a few other things I had a question about. They were able to do this and sent me on my way with no concerns.

Update: through getting serviced at new local shops (after moving), I’m starting to get hints that they are not as genuine as initially seemed. Just little things here and there... like I was told a longgg while back my brakes were getting to the red. But these smaller guys told me they’re in great shape actually. Small things like that that adds up.. so keep your wits about you and don’t get all the services they suggest to you blindly.Original: Their service is generally good, but theyre priced-up. Id save a trip here after youve gotten the problem checked out at your trusted local auto shop, and they cannot offer a fix. Usually, whenever I come here, I end up spending hundreds of $ on serious (or just troublesome) issues. Note that they will charge a hefty $120/hr on diagnosis and are not lenient on charging you it. I had some deep wiring trouble and ended up forking over $600 bucks (5 hrs; this is like double the norm labor rate...). Again, theyre fine but definitely not my first go-to because of the high cost.

Lori was terrific! Her prompt and accurate communication made a long-distance sale very easy. The dealership was patient while waiting a few weeks for me to become available to pick the vehicle up. Ive purchased a more than a few cars during my 50+ years on the planet. This experience tops any other I can remember. Thanks to Lori and her teammates for the very positive experience.

Great customer service today Andy and staff are amazing. Hope we can make the deal work out

Friendly and not pushy sales department. Brooks was our sales associate. He came in on his day off because it was better for our schedule.Was given several finance options. Overall pleasant experience. Thank you

Eric Graham did a great job getting me in the car I so badly needed. After I drive this 2014 Nissan Sentra for awhile Ill be going back and hopefully get another car of my dreams. Stop by and visit him for all your car buying needs.

I cant say enough good things about working with Wes to purchase a new car. Hes fun, efficient and works hard to find you exactly what you want. I will most definitely be a repeat customer!