I struggle with spinal issues and I have been loyal to the Tempur-pedic Brand. Couple of times I browsed “ Ortho Mattress “ to check the Quality and pricing. For some reason I never went to an actual show room. A few days ago during a conversation with my buddies and they were raging about the excellent quality of the Hybrid Ortho Mattress. Let me tell you, when I laid on the mattress, I felt an immediate relief on my spine. It was a hard decision, due to the price, but I ended up driving back to the store and got this excellent mattress with a discount! I see it as an investment more than an expense, I only have one body, and I intend to take great care of it! Definitely recommend it to everyone!
We had purchased a new mattress at Costco and it did not fit our needs as to comfort. We went to Ortho and the sales lady was Awesome!! She asked us what type of mattress we were interested in. We werent sure. She that is fine, lets start with a few to see what fits the of you both. She was absolutely knowledgeable and very patience. She explained every mattress we tried. And trust me we tried so many. We did purchase a mattress. We wanted a mattress where we new we would get the best sleep possible. The sales lady never was pushing like so many other sales people.
This is one of the better Ortho locations Ive ever been to. All 3 locations Ive visited were nice with professional and knowledgeable staff. This location just had a better variety of mattress choices, as it is one of the larger locations. Eric was the representative that helped me with my purchase. Thank You, I love my new adjustable frame!!!
David made mattress selection comfortable, simple and the purchase process a breeze. He answered all of our questions and never pressured us during our visit. Not pushy at all and super helpful. A very good experience at this store, would highly recommend coming in for the full mattress buying experience.
From the second I walked in David make me feel comfortable and not pressured. He was very knowledgeable. He made me feel at ease gave me great suggestions and I know I walked out with the perfect mattress I would highly recommend
Always helpful, fair and informative.
Bought my new bed from here about a month ago and its been great. I sleep so much better. Thank you Lisa Marie for all your help. She was very helpful and showed me all the different beds but when i told her about my neck and back problems she knew just the right bed for me. Thank you again
David was very helpful good customer service. Ive been looking for mattress and got a nice discount at this location. Recommend
Terrible service and worst mattresses.
BUYERS BEWARE!! DO NOT BUY FROM HERE!!! If anything goes wrong with your mattress your out of luck. The so called WARRANTY is terrible! You have to pay $60 for someone to come to your house to inspect your mattress because its a 3rd party company that does it. Our mattress is 2 yrs old and recently our pillow top shifted to one side and seems to have rolled up inside not allowing us to lay flat on the mattress. We were confident in thinking that this was a manufacture defect so we paid the $60 so they can come inspect the mattress. Ooooo were we wrong. We were told that this issue is not under warranty because we have to have a certain number of slates at a specific distance from each other. Mind you the slats are under the bunkie board (support surface) that they recommended we have with this mattress that we bought from them. Theyll use any excuse so they wont have to replace your mattress. $2700 for a matress that only lasted 2 yrs. Save yourself a headache and shop elsewhere.
Wonderful experience! This is our second time buying an Ortho mattress and the quality of service is unmatched. Our family just expanded and we are upgrading our bedrooms. DAVID helped us pick the perfect mattress for our budget and needs. He is extremely knowledgeable about the products in the store and the mattress industry in general. It was a pleasant shopping experience and we are thoroughly satisfied with our purchase. DAVID even cleared the way for the delivery drivers to remove not only our old mattress but also our old bed frame. At no cost! Totally awesome. Will definitely recommend Cerritos Ortho to everyone who wants quality product, great price and excellent service!!! 5 stars and 2 thumbs up!!!
The store sales manager, David was welcoming and walked us through different types of mattresses. He was patient throughout the whole process and explained to us in detail. We tried quite a few mattresses and picked one we liked. I appreciate his customer service.
Had a great experience with David to get new split mattresses. We appreciate the detailed information and product comparison. We already own one of their mattresses and are pleased with the quality and the adjustable base.
Bill was great, and very educational and knowledgeable with all products. Josh was funny and positive very family friendly. David was very helpful and guided his team and us to buy the best mattress. Second purchase for our family.
This store is a mainstay! Every time we have shopped here, we have had great service. Josh and David are very knowledgeable about the products. We bought another bed today!Splendid!! You gotta go - and tell them we sent you!!
Great experience!!! Raul was a big help.. looking forward to my new bed/mattress!!!
Im sharing my experience with corporate not the sales person at Ortho who was fine. I owned a temperpedic mattress for over 10 yrs and lost it in the divorce. So instead I bought a mattress from ortho but by month#2 I started having back pain so I flipped it and figured it would be fine. That side also became uneven & was still bothering my back (it was the only thing that had changed). I SHOULD HAVE CALLED at this time but i didnt (preoccupied with life ) ; they did send a very nice Julio to check on the mattress only to find one side had dipped 1/4 and the other side 5/8. The warrenty lady Linda explained it was just over the 100 day and could not be exchanged for comfort reasons and that it wasnot a quality issue. WHAT!!! I could not believe it. I explained that the mattress is not even and hurting my back ( ive even been seeing a chiro) and THAT MAKES it a deffective mattress! In what world is it ok to pay 100s of dollars for a mattress and in less than 4 months this is happening? She said I should have been turning it every month and I told her I was Never told that, again an error on their part if they arent training their techs.I am so upset about this. She said she could send someone in 60-90 days to review and see if its hit the 1 difference . I dont understand this terrible customer service. Really. Im supposed to sleep on it for another 60-90 days and they still might not replace a defective mattress? Please READ THE FINE PRINT on large item expenses! ASK questions and be sure you know their return policy BEFORE buying from Ortho.
I just moved into a new house in Lake Elsinore and a friend referred me to see Josh specifically for a new mattress. I was hesitant about driving over an hour away, but I went anyways. I couldnt be happier! Josh was very patient and informative. He asked what I was looking for and gave suggestions on which mattresses to try out... Without being pushy (This is vital for me). Once I made my choice, the process was quick and painless. My mattress was delivered a couple of days later. The delivery guys were great and it only took a few minutes to set up. I LOVE LOVE LOVE my new bed. Thank you, Josh!
Had an amazing experience! Josh was so helpful and informative. Very satisfied with our purchase. Best customer service!
David was very helpful and knowledgeable, patiently helping us figure out what we wanted because we had no clue. Great experience. Fast service. Amazing prices. Superior quality. What else are you looking for?
David S was awesome and pretty funny. He made the mattress buying experience fun and was very knowledgeable about his mattresses. A great deal too!
This is my second time buying a mattress from Josh at this store and could not be happier with our purchases. Josh is easy going, knowledgeable, not pushy, and helped us find the perfect mattresses for us. Thanks again Josh
I went to the store today and was warmly greeted by Ron Keen. The buying process was simple and painless. I simply shared what size mattress I needed, what feel i wanted and how much I wanted to spend, and Ron new what options that met my criteria. His product knowledge was exceptional which my decision easy and no need to shop any further.This is the first and last store I went to. Within 25 minutes I was loading my new mattress and heading home. Need more experts like this in the world that understand their product and meet the needs of the customer.
I visited your store .I was really impressed by David .his since of humor and kindness. He made my 87 year old mother laugh. She is the one having surgery. We felt very comfortable with our purchase and his patience was paramont.
Larry was great! He was very welcoming as soon as we entered the store! We came in hoping to find a comfy mattress at a good price and we left with one! Great service.
Larry such a great salesperson. We purchase 2 twin mattress for my son new bed. My son was so excited to negotiate his bed with Larry the bed with my 7 year old. We are happy to have purchased here.
Shopping for Platform queen bed and stop by ortho mattress in city of Artesia Mr. David help me find perfect match for my 30 year old bedroom set! Im so happy I stop and purchased head board w/night stand! Thanks again Dennis& Julie.
Honest fast service! David answered all my questions. I recommend this location.
We had a great experience with Josh at Ortho Mattress! We was very knowledgeable about the product and helped us find the right mattresses for us! Explained all of the warrantees and discounts available. Would definitely recommend to friends!
Just purchased a bed for my grandmother. Absolutely love it!! If you go to this location, Josh is amazing. Super helpful and answered all questions.
Ray made my shopping experience a lot easier by helping and explaining the types of mattress they had for children! I am beyond satisfied. Thank you so much RAY!!
David was totally awesome and very professional. He was not pushy and easy going gave us different options. Made our mattress buying very easy. Highly recommended and can’t wait to use it.
Found a great mattress for a very reasonable price. David. Helped us choose tue right mattress for our needs. Explained the promotions amd overall great experience
David S. really helpped select our new bed, he was patient with us and knowledgeable on all they had to offer. We were able to lock in a price with a small deposit and returned a month later to complete the sale. Overall a fantastic experience, and i cant wait to get the mattress delivered.
Great service and no pushy sales talk. We came in looking for two full beds to upgrade our kids beds and David was very helpful getting us to the price range we wanted. He also gave us the pros and cons and knew his mattresses well. Very smooth transaction and easy to talk to. Will definitely refer friends and family here.
David was super helpful and showed us a variety of mattresses. He was very informative about mattress types and helped us decide the best mattress for us. I suggest taking to David if you visit this store. He is very knowledgeable and doesn’t put a lot of pressure on you to make a purchase. We had a great shopping experience tonight.
So happy with my new purchase. Ray was really nice and made me feel very comfortable with my purchase. He took the time to explain everything to me. Great service
Josh was great! Super helpful and professional. not pushy at all and very patient with us. Very pleased with our experience!
David was awesome! Very informative and helpful. Provided us alot of options to make It easier to chose the mattress we were looking for! Highly recommend his services!
Josh really helped us out and took his time showing us different mattresses so that we could figure out what worked best with our family.
Overpriced. Bald guy at the Front desk has no idea what he’s selling. At least my credit score rose a bit.
Josh is awesome! He did a really great job helping me find the best mattress for me I would absolutely recommend his service
After looking over several places for mattress I bought one from ortho. David helped me find me my perfect match.
We bought a queen and king bed. On both occasions we got a great deal with David!
We are of the Baby-Boomer GenerationWhen it come down to technical questions about mattresses, the rep. David knows the answers. My wife & I do a lot of research on all purchases for our home, and our thoughts have always been, You get what you pay for, so why not buy the best. Best deal and service.This store is at 11030 Artesia Blvd, Cerritos, CA 90703 .
Angel was an amazing help finding our new mattress. He is very informative and knows what he is talking about! My experience has been smooth because of him!
Great customer services ! Walked in after having breakfast with the family at off the street. Ray didn’t hesitate and quickly greeted us as we came in . He didn’t come off pushy nor did he come off as a sells guy . He explained everything to us and showed us multiple comforters. I’m in the real estate business yet he made us feel VIP.We purchased a queen size comforter 2 pillows and a ultimate protection.Ask for Ray ! Thank you sir !
David was great! Knowledgeable and incredibly patient with me. Great prices and incredible atmosphere. No pressure and no hustle! Will recommend friends and family.
I just completed my training with David at Ortho Mattress. He is so knowledgeable and takes the time to really explain everything. Here at Ortho they really want to help you find the best bed for your individual needs and they have the best interest of the customer in mind. Thats why I am so excited to work here. Thank you.
David was a great help. He helped my family and I find a great deal on a mattress. We thank him for making this experience fast, easy, and problem free.
Don’t waist your time going anywhere else. The customer service and deal I received from Ray was outstanding. My experience here was the best thanks to Ray attentiveness and great suggestions.
Two thumbs up for david! He is such a great sales person! He knows well what you need. We walked in looking for 3 set for our rooms and he worked within our budget range! Gave us many options to choose from and gave us the best deal ever!Will definitely recommend to others!
Literally the worst shopping experience you’ll ever have.
Ray is one who made the process very easy. There was no pressure and he was very knowledgeable about the products and services. He made this experience a great one. Thanks again Mr. Ray.
Josh is a great sales person. No pressure and very informative, he took his time explaining all details of many mattresses and helped us select the best mattress for us.Thanks Josh
I had a wonderful time with David. He is a great guy. Great salesman. Thanks to him, I now have a comfy mattress
My wife and I purchased a California king bed set and a frame with the help of David. Really nice dude. Got us a great deal and we really appreciated his professionalism. Thanks David!
David was a great help on choosing a great mattress at a great price... friendly and professional.. me and my love are completely satisfied with our purchase today...thank you to David the man ...check out the art work in the photo 😁
(Husband talking) this place was very helpful and we found a mattress that fits us perfectly. It was so nice that My wife Marissa knocked out in the store! Thank you Jesus!
Over the Memorial Holiday we decided to take advantage of the mattress sales at Ortho Mattress in Cerritos.We spoke to Josh and he gave us the best possible deal.No hard sales with him. Thanks again.
Ray was awesome. Gave us a great deal and great customer service. We love our bed and it was the best investment we’ve ever done.
We had a wonderful experience! Our salesperson gave us a lot of information. He was very knowledgeable and friendly. I highly recommend that you go a see David.
David is the best!!! He stayed way past closing while we were in the decision making mode. He took his time explaining every detail and unlike many appeared to be well informed. In addition his enthusiasm for the company and knowledge base of each product was so incredible and refreshing!
After shopping around at several stores we came into Ortho and met David he was the best! He sold us exactly what we wanted and stuck to our budget! Super knowledgeable a nice guy!!
Ive been need a new bed for a while. Not only did they price match another mattress place, they beat the price by $50. I highly recommend Dave and his staff.
Larry was AMAZING. He helped me find a great mattress. Now i know where to come. Thanks again Larry
Larry is the MAN! awesome salesman! deals discussed and bought 2 beds right away!! I definitely would recommend!
Everything was great! Tom Chow really helped me out. I’d be back. Great mattress and great service. Thank you.
David was very well versed in dealing with customers. Knows the business well and was very pleasant to talk to.
Friendly, easy to deal with and great financing options. We found the exact mattress we are looking for!
Salesperson Davids attention to detail & informative options were most helpful in making our purchase decsion today! The stores financing options were also very inviting! I highly recommend coming here when searching for a great mattress!
I had a great experience with Josh, sales mgr. I am a very satisfied customer.
I purchased a mattress from here a couple of weeks ago and I have been 😴 like a baby 👶🏾 ever since!!! David was extremely helpful and had exceptional customer service!!! He listened to my needs, my budget, he went above and beyond, and took great care of me. Thank you David!!!
Josh was Great. Good help on finding us the perfect bed for my Grandma.
Come see David at Ortho mattress in Cerritos. He is very knowledgeable and will do his best to work a deal for your budget. No nonsense, no hassle customer experience. Five star service.
Just stopped by today and Ron was very helpful! He was able to show us comfortable beds as well as respect our budget! Thanks Ron for your assistance!
Josh was amazing! He was knowledgeable and patient. If you’re looking for a mattress, he’s your guy!
We came in late in the day and Ray was very helpful. Very patient and answered all of our questions and gave us a good deal on a great mattress!
Convenient location. David was great very helpful and knowledgeable of their merchandise. Highly recommended make sure to ask for David!!
My partner and I have not bought a bed for 7 years and we didnt know what we were really looking for. All I knew was my partner wanted a firm matteress and I wanted a fluffy bed. Ron was really helpful as soon as we walked into the store. We gave him an idea of what we liked and he started showing us around. He was really friendly and he was willing to work with our schedules for delivery. The prices were fair and he got us a lot of discounts and fees waived. I would definitely reccomend this store.
Awesome experience from start to finish. Ray was a great salesman. Very polite, thorough and professional. Next time I need a mattress I’m coming here for sure!
Great service. Ray was very patient and professional. He gezplained options and showed us the difference. Took his time and never rushed. Will back for my other daughters mattress.
Ray was very helpful and nice!! He really helped my parents get the bed that most worked for them. If you’re looking for a new bed or mattress i recommend this store and ask for Ray
Visit Ortho Mattress today. David our salesman. David had answers to all our questions and we learned a lot. Out the door with bed frame and new mattress, Fourth time buying from here. Worth it every time. Highly Recommend.
Visited Ortho today for new mattress and Ray was AMAZING! Ray was super helpful, honest and super friendly.If you need a mattress come see Ray!
Great customer experience and great prices and selection. Josh was great!
I had a great experience shopping for my new comforter. Ray treated my husband and I with with great professionalism.I wouldn’t hesitate on going back or reccomanding this place to family and friendsAsk for Ray ! He’ll treat you well
What a great experience. No pressure sales person Ray helped us by giving options, not a sales pitch. He was very informative. Work with our schedule to get mattress delivery.
Someone needed a mattress and I referred them here. I went with them and helped the, select the right one. I was really impressed with the salesperson and their patience. I promised a review and I am delivering
Great store excellent service great deal. Ask for Josh
I brought my grandma to get mattress here. Sales representative David helped us out. He genuinely took his time with us, considering my grandma is disabled. I totally recommend coming here.
Josh has been really helpful .Cool guy, Will definitely recommend to others .
Had a great experience at Orthro mattress. Thanks to Ray for helping me find a very comfortable mattress. Good job!
Went with my grandma to buy a bed. Ray help her and was so helpful and explain the different types of mattress. Fantastic service Ray was great.
David was extremely nice and helpful. Helped us find the perfect mattress and didn’t try to upsell only made sure we were happy with our purchase !!
My sales guy David is a real good guy very helpful in helping w the selection of the mattress has useful tips to
David was awesome! Helped us choose 2 new queens beds for our children! Thanks!
Vanessa was great. Friendly and not pushy at all. Love my new mattress too
David is very professional. Very knowledgeable and very helpful. Gave us the best deal. Im happy a customer.