I came to Arapahoe Kia just last week to buy a new 2022 Kia Sorento. Kias are beautiful cars, packed with tech and the new X-Line trim on the Sorento makes it look very aggressive, I am very please with my new car. Sean and Georgia took good care of us during our purchase and Chelsea in finance was incredibly knowledgeable, made sure everything was crystal clear and well explained. Between the three of them we were in and out quickly and very happy to drive off the lot with our new car.My only real feedback, (apart from a snafu with our Kia app,) is that the team here seems to be apologizing all the time. When I call with a question, to make an appointment, or to pick something up, I dont need an excuse and an apology. I just need to know when you can get me in, where I need to go and what all is involved.Confidence breeds confidence, and at this point, due to a lack of confidence, Im a little suspicious if they can pull off what they promise. Im sure I wont be disappointed, but it would be nice to feel confident in this team when Im working with them on my new car.

I was starting to give up any hope that I would ever be approved for a vehicle. On a whim I reached out to Arapahoe looking for a used Kia Soul. I was contacted very quickly by Jon. I let him know my situation, how i had no credit and a very small down payment. I surprised that same day that I was approved for a 2018 Kia Soul with only 500 down. I could have cried tears of joy. The only obstacle was that I live 9 hours away. I decided it was worth the trip. By that weekend I was welcomed by Jon who was super friendly and made the whole experience a breeze. The car was in super condition. Cant even tell its used. I will be recommending anyone who has had trouble with the whole car buying process to try them. One of the best decisions Ive ever made!

Had an amazing time getting a car with Arapahoe Kia. Cederic and Mike were amazing and made the whole process seem easy.

I just bought a used Kia Optima from Arapahoe Kia and I am very disappointed in the customer service provided. Before purchasing the certified vehicle I noticed the engine coolant level was super low, the rear passenger tire pressure was 10psi lower than the rest, and there was some kind of red sticky substance splattered on the lights on the top of the inside of the car. I brought all of this to the attention of the salesman as well as the manager and was assured if I purchased the vehicle they would take care of all of it and have the vehicle cleaned and detailed before I left with the car that day. They also said they would check for any leak in the tires. After purchasing the vehicle I was given the car keys and vehicle with absolutely no gas, dirt and dust particles all over the inside of the cup holders, and after leaving the psi on the tires kept changing again. The dealership did go fill up the car to 3/4 of a tank before I left however, it was very unsettling to be told the car was certified and have all of these issues and be told, “oh they must have forgotten,” for every issue I brought up. Another issue I have with this dealership is just about every question I had regarding the vehicle before and during the purchasing process the salesman had to go ask his manager even for simple things like if the vehicle had Bluetooth. Once I got home I noticed more red sticky substance in the trunk, some black markings on the doors, as well as some markings on the center consul and seats. All of this wiped off pretty easy with some car cleaning wipes I picked up. They clearly didn’t give a damn about cleaning or detailing before selling the vehicle. I will never be back to this location and I will make sure to take my vehicle to a higher rated location for any service needs in the future. Do not buy a vehicle from this location!Pro: Great discount on an already well priced vehicle.

Cedric and Ray were great to work with! Super happy with the service and they explained everything very well. I would buy here again, no high pressure sales tactics just honest people.

Absolute stellar job by Arapahoe Kia with my most recent purchase of a Toyota 4Runner. From top down, starting with management, Jared and Jon, all the way to the sales reps Edward and Eric. Quick and painless, it was not a give and take, but a solution provided. There was no “racking over the coals” being done. Needless to say I highly recommend Arapahoe Kia to anyone in the market for new or user car. Thanks for all your help team!

This is my second review on this COMPANY. HORRIBLE SERVICE, Especially in the service department. I bought a BRAND NEW Car in July, first problem they had to order me my key since they lost the secondary key it came with no problem. They called me 3 weeks after purchase to advise the key was in. After scheduling an appt 40 min away from my home I get down to the location after waiting 1.5 hours for the key to be programmed they informed me they LOST SAID key and send me home, to only call me 15 min after leaving to tell me they found the key and head back. (no regards to my time wasted at this point). Finally Key done. I have some trim around my window on MY BRAND NEW CAR that needs replaced remind you very minor but still Brand new car. They day my key was getting done they were suppose to get approval from the manufacture to complete the job after hearing NOTHING thats right NOTHING I had my husband call on 9/9/2021 and spoke with GOOD OLE MARK. Well Mark said he still didnt have approval so he would make a call and call back. Surprise MARK was able to get approval right over the phone. Here it is 10/11/2021 I just called the dealership as again we have heard NOTHING and good OLE MARK says well we are still waiting on the part. I asked to speak with Marks manager and by no surprise I went sent straight to a voicemail. WORST DEALERSHIP WITH THE WORSE SERVICE I HAVE EVER DEALT WITH. THEY SAY THEY ARE THE BEST BUT TO ME THEY ARE FAR FROM IT.

I unfortunately got my 2017 KIA Sportage broken into about 4 weeks ago which the person who broke in was able to drill into the lock on the driver side and open the door. So I brought it here and it was $600 to replace the lock and then they had to get a new cap to put over the lock in the handle. But, I STILL haven’t gotten this part in. This is the 4th week I’ve been waiting and the first time they got it in it was the WRONG color. Also, I’ve had to call them every time they don’t give me any status updates. They said they would rush it in but they didn’t even call me last week I had to call them about 4 times now to see what was going on!Finally, please please please be aware if you buy a KIA they are VERY easy for the lock to be broken into and the alarm will NOT go off if you google this it will come up as Kias are one of the top car to be stolen/broken into. Even one of the service guys said there were three KIAs brought in that day that were either stolen or the lock was broken into.

Cedric was wonderful! Extremely helpful and understood our needs. He was very professional throughout the entire process!

Great service and customer care from Jim and Cedric. Wouldnt hesitate to do business here again.

The fact that I did not purchase from these folks should not deter you. My reasons for purchasing elsewhere were not my own. Austin Hawthorn is an amazingly attentive and accommodating person. I found him to be quit knowledgeable, congenial and helpful. If you are looking for a good used vehicle, I highly recommend the staff there at Arapahoe Kia, most especially Austin Hawthorn

I would not buy a used car here ever again. The car was dirty inside, had bad tires and there was something wrong with the engine. Went back and forth for a month before I randomly got a hold of the right person who was finally able to get the car fixed without me paying anything.

What an excellent place to buy a car! Everyone was exceptionally friendly and professional, from our salesman David H up to the finance manager. David was especially energetic and eager to please. He definitely made my wife and I feel appreciated and welcome. We just stopped on by Arapahoe Kia without an appointment on Saturday and picked up a beautiful new 2021 Sorento. We love our new vehicle and thanks to Arapahoe Kia for making it an easy and quick buying experience.

Eric and Scott were great! They helped us find the perfect vehicle for our family and made sure we were happy with our purchase. Highly recommended to anyone needing great customer service and price. Thanks you guys.

Cedric was awesome, he was very responsive, knowledgable, professional and gave frequent updates/info about my telluride from order to delivery.

Ask for Jake from Arapaho KIA for a fair deal and an easy and efficient car buying experience. We worked out a deal in a few conversations online and I drove off the lot the next day.No red shirt and kakis for this Jake.Who are you talking to?... Jake from Arapaho KIA :^)

My wife and I went into Kia because they have always taken care of me and my family. Every time we’ve went there it has been a great experience. Recently, about 4-5 months ago, my wife and I went there and nobody really provided great service. I kid you not, we decided to leave a few moments after being there. It didn’t really feel welcoming. Nonetheless we gave it another shot because There was a vehicle we were interested in and we needed more room for our family. We ended up speaking to Cedric Shambee. And I kid you not, he really turned our straight faces into a smile. He was down to earth, transparent, spoke positively, was patient, kind, knowledgeable, and dedicated to his job. When my wife and I thought about getting a bigger vehicle and we found another deal for a vehicle elsewhere. But Cedric gave us more beneficial information about purchasing through Kia. And to make matters better, he didn’t stop us from leaving the dealership and coming back. There was no purchasing pressure from Cedric Shambee at all. It was because of his customer service that we came back. He showed us the ins-and-outs about the vehicle we purchased and even took a picture with us in front of our new vehicle and sent it to us. Because of Cedric Shambee’s customer service, my family and I have chosen the vehicle at Kia. I HIGHLY recommend this Kia location and Cedric Shambee. During this visit, everyone really came together to make our experience memorable. Thank you everyone. And Thank you Cedric Shambee.

Scott and Cedric allowed us to get an amazing 2020 Kia Forte LXS today! It was a very painless process to test drive the car we found online and sign for it. Cedric was a very very big help, we would definitely shop here again for a used vehicle.

Very pleasant and easy to deal with. Eric was very helpful and the transaction went very smooth. Would do business again

As a person who works during the week, to go to this dealership on a Saturday morning and be rudely told “don’t do test drives on Saturday and come back some other time” is stunning.I don’t need to come back some other time. I’ll just go elsewhere.Also, this is one of the dealerships in Denver adding a Denver up-charge to their vehicles.Amazingly short sighted and they clearly do not want your business or repeat business.

We worked with Cedric Shambee who made our car buying experience very smooth. He was friendly, attentive and knowledgeable. We recommend that if you are looking for a good car buying experience, go to Arapahoe Kia and ask for Cedric!!

Quick & easy visit today to lease a new Kia K5!! Cedric was super friendly & very nice! Would definitely buy another vehicle from him & Arapahoe Kia! Thank you!

My buying experience was AWESOME! I had a really bad experience at another Kia dealership the same day. Called Arapahoe Kia and explained the situation and what car I wanted (while I was literally driving to them) They had my car ready when I pulled up and already had the paperwork going. The whole sale was smooth, professional, and all numbers were consistent and clearly explained. The dealership is a really nice environment and everyone I worked with was fantastic. They even stayed late to wrap up my sale. I highly recommend making this dealership a first stop when car shopping. They went way above and beyond for me and turned a bad experience into something positive. Thank you!

Arapahoe kia is phenomenal! Cedric and Scott have made this the most effortless and painless process possible! Highly recommend working with these 2 gentlemen! Stoked about my all new Kia Seltos!

Our experience here was wonderful. Everything was so quick & easy! From the start, Georgia answered every question I had & made us feel like they truly appreciated our business. We took home our brand new Telluride & couldnt be happier. Thank you for everything Georgia & team!

A great experience from start to finish! John made it an easy process! Happy with our purchase and the buying experience!

Lee Robinson was absolutely amazing with helping me find the car I loved, I couldn’t ask for a better experience.

Some say you cant get good service at a dealer, I say it depends where you go. The whole service center is super friendly and helpful. Marc Russell provided better care than any service advisor Ive had since I bought the vehicle. I wont be taking my vehicle anywhere else for service moving forward.

Great car shopping experience, came to look at the Kia Seltos. We were helped out immediately by Cedric and loved the first one he showed us. While in the process of buying, we went back and forth with him and he was patient enough to hear out all of our needs to get the price we want - same with Scott the GM who came to talk to us personally. The finance lady was nice but pushy with the plans. The clean up process for the car took longer than expected but at the end of the day we drove away with the car we wanted and were very satisfied! Cant comment on the service just yet.

It is after months of attempting other avenues / methods and with some regret that I’m posting this here on the dealership page (as I know that that my issue has nothing to do with this location, specifically) but I’m at my wits end and am choosing to post this here and on any other KIA dealership review pages while I wait to hear back on next steps from my attorney.DO NOT, I REPEAT, DO NOT PURCHASE A KIA.The entire nation / world is seeing manufacturing / production / shipping / whatever issues and the auto industry is obviously not immune. However, that does not excuse the fact that my vehicle has been at this KIA location since June 1 2021, waiting for a part. According to Arapahoe KIA and corporate, there is “no ETA.”KIA was so generous as to provide me with a rental (a sedan to replace my SUV, has meant months of being unable to perform my regular job duties) and while they are covering most of the cost of the rental, I’ve racked up a $350 (and sure to be more) bill with Enterprise due to the $2 and change per day that the driver is charged.I understand that this is a production issue far out of this dealership’s control, but they’ve done nothing to escalate my case and were also unable to assist me in accessing my vehicle, as it was completely dead in their lot (not shocking, car batteries die after several months without use…) to get something I needed.If you’re reading Arapahoe KIA’s reviews because you’re considering purchasing a KIA, please think twice, a quick glance at the company’s Twitter account further proves the extent of this customer service issues / lack of appropriate response.

My husband and I called ahead and we were meant out side with the type of vehicle we were interested in and wanted to find out if my current lift would fit on the door for me to get in unfortunately it didnt fit so my husband went on a test drive the sales man was very attentive and made sure I didnt need anything while my husband was gone when my husband come back he was admit on purchasing the 2021 Telluride the sales men went out of his was way to get the measurements that we needed for the multi left and sat down with us and went through all our options for our new vehicle and how long it would take to get it in luckily it well be ready at the same time as my lift I would highly recommend Arapahoe Kia to everyone

This place is amazing. Great service from start to finish

Lee was helpful and professional. He helped get me through the buying process quickly and painlessly. I also got much better trade in value than I was offered at other dealerships

My husband and I moved to Denver from Michigan in August, and after the first mountain drive in the snow, we decided we were trading in our front wheel drive car for something all or 4-wheel drive. We decided to look at a new Seltos, drove it and liked it but didnt have all the options we were looking for. Our salesman, Kaleb Dozier, suggested we look at a Sportage and had one in mind, we drove that, loved the look, ride, and it had all the features we wanted, plus a few. With that decided Jim Mullins, Mike in finance and Kaleb all went to work on numbers for trade-in, down payment, and financing. It took a few tries to get the numbers where everyone was comfortable, but they did an AMAZING job for us! Neither me or my husband intended on buying a vehicle today, but we actually drove it home after 6 hours at the lot. Top notch experience with friendly, professional service. Very satisfied customers!

This was not the first used car we have bought, but it was the first from Arapahoe Kia. This was truly the first time I actually enjoyed the car buying experience. Jon Alvarez was amazingly helpful. We felt very comfortable and not pressured at all. We came back on 3 different day, test drove multiple cars and I never felt like we were being rushed.

Great job guys love the car

I stopped by Arapahoe Kia with a few cars in mind and walked away with the car I wanted! Cedric Shambee offered exceptional service from start to finish. From greeting me at the door, to test driving a few cars and walking me through all the features of the cars I looked at. He was very friendly, easy to communicate with, and made a point of making sure I was getting what I wanted in a car. I had a great experience buying my car!

We purchased a Kia Soul from Eric we had such a great experience!

This was the most easy and fun experience I had buying a car . Thank to Jon Alvarez

Georgia Gallagher was great! She really listened to my needs and understood that I needed a car within my budget. When I decided on the car, she walked me through all the accessories and stated that I can call her whenever I have any questions about the car and she’s happy to help. I had a really pleasant experience and would recommend her to anyone!

I had questions after the sale and the man who sold me my car, the used car Sales MANAGER, never returned my calls, not didThe young sales man that assisted him.The Manager never followed through on a commitment he made to me.There mottos are Service after the sale ANDWe Treat You Like Family. NOT.Even the GM did Not all me back. I would NOT buy there because if they cannot have the courtesy to follow through and answer your questions, clearly your business dies not matter to them.

Just bought a used car from them and could not be more impressed with the service. Jon was very helpful and worked with me through the process to get the payments on the vehicle into a range that I could afford. Cant comment on the new car sales dept but I would definitely reccomend them for used cars

Filled out an online form for information on a vehicle. Got 4 automated emails acting like they were real people asking what information I needed. Responded to all of them and received no actual information from a real person. Everyone gets that as soon as you give a dealership your contact info, theyre going to hassle you. It shouldnt be so much to ask that with that hassle you also get some minor amount of information.

These folks tried to sell me a whole new radiator, claiming my trans lines were leaking. Then on the final bill marked my radiator green... so why attempt to sell me a new radiator if its not needed. Not to mention, Ive had my car seen numerous times since I bought my vehicle by Asc certified techs and not one has ever mentioned needing a new radiator. This dealership, instead of replacing my throttle body actuator on a tsb, they recalibrated it. Well, it was already recalibrated once before almost a month ago and yet... it failed, and we are expecting it will fail again. 😔 you know, I really liked my car. But the lack of integrity these dealerships seem to have is through the roof. Im waiting for the market to go down and will be upgrading to an Audi. Good customer service and integrity is everything. These people prey on women. Im a woman but I live with an ASC certified master tech. So Im learning how these folks get over on their own customers. Im very disappointed with Kia service all around.

Top Notch Service! I cannot say enough about our experience at Arapahoe Kia! This was our 2nd purchase in 10 months there and we will continue to go back and refer everyone we know! We purchased a 2022 Seltos with Eric Mattison and I’ve never enjoyed talking to or working with a salesman more! What a knowledgeable, patient and good person! We started the process with Goslyn Mosley but was not able to finish with him due to the day and time we came back but I’m 100% certain we would have enjoyed our purchase just as much - such a nice kind person. Even though we kept him past closing he was willing to work with us no matter how long! Then they added in an amazing manager, Scott Wilbers, who brought it all full circle. Thank you to this amazing team for helping us purchase an amazing and beautiful new Seltos! I’ve never looked better on the road!

Cedric Shambee is an amazing sales man who really treats the customer right ! Thankful to have such a great sales rep helping me purchase my daughters first car !

AMAZING! Jon was quick, honest and incredible to work with! This process was seem less and I am in love with my new car!!!!!THANKS KIA! THANKS JON!!!!

I would have given them 5 stars but im still waiting to hear about the promised fixes, the older front desk secretary was rude when I called at the bank to ask about the cashier check and I was told that the gas tank would be filled but they didnt fill it completely. Have never left a dealership with a purchased vechile without a full tank. Seems a little cheap but not enough to ruin the experience. I bought a used car from them. Experience was great, everything from the sales team to finance. I would recommend them.

My wife and I were helped by Cedric in purchasing a 2022 Kia Sportage in a no pressure and relaxed environment. Cedric helped us find a car with our must haves and did not try to upsell us on an undesired options. Eddie helped us work out the finances and was also very helpful and informative. The experience was very pleasant overall and we would recommend working with Cedric and Eddie at Arapahoe Kia!

Jim was absolutely fantastic. He made the process a breeze. I would recommend Arapahoe anyday.

Thieves! Lied to me about how much a service contact cost. Was DOUBLE what they told me. Don’t think they expected me to read the fine print on the contract. Emailed the finance manager and messaged my salesman to correct it and they both ignored me. This place does not operate with integrity.

Very sad experience here. My girlfriend had her car stolen so when the police found it we sent it here. Felt like we were in good hands, the service team seemed on top of it. Mark was our guy. Never had a car stolen so wasn’t sure about the process. They sent us an email through their new auto live system about what they were going to fix. My girlfriend is a school teacher and had a lot on her plate with the car being stolen and so she scrolled through approved it assuming that it was what the insurance company would be paying to fix.Unfortunately, there was no information about what insurance would be covering and what was additional to them. To say the least, it was an incredibly misleading email that included $1000 in additional maintenance all together with the insurance coverage. Our insurance guy says that some certain service members add lots of “recommendations” without drawing a clear line between what insurance covers and what is additional. The Kia team was upset that I even brought up what our insurance guy said but our insurance guy literally did not have a way to add the extra stuff to our claim. We now have to pay $1000 over what insurance gave us and our deductible is $500. With myself paying my way through school and my girlfriend being a school teacher, money is not exactly laying around so this has brought a great deal of stress to us both.They don’t like to hear it but our insurance agent said there are plenty of mechanics who know that they are working with insurance and make it clear to their customers what will be covered by insurance and what would be additional. Kia Arapahoes idea of that was to send them all together in a misleading email and have no verbal communication about what was additional maintenance. I am just thoroughly disappointed in the process that Mark chose to use with us. Be up front. Be real. Don’t rely on a new email system to make $1,000 worth of labor services happen and then get snappy with me about how “everyone is switching to this system so there is nothing we can do about it”.Can’t help feeling like they found an opportunity to take advantage of my girlfriend because of her lack of knowledge on the topic. If your car is stolen, please watch out for their misleading email process resulting in a massive payout by you. The process of a stolen car is so stressful and unfair already that having to read the fine print so you don’t get screwed over is not worth it. Go somewhere you can trust them to be fair, upfront, and understand your needs. That was not the case with Mark G at Arapahoe Kia. Again, from my research, most mechanics understand you just want your car returned to normal and will not try and up sell you on additional things without a completely separate conversation from what “has” to be done. Very bad experience and hope no one else has to go through this.

Just purchased a vehicle from Arapahoe Kia. The process was easy and the sales associate was professional and friendly. The sales associate was knowledgeable about the vehicle and answered all questions. The associate also was very helpful with pairing the phone with the vehicle and walking us through all features. Giving 3 stars and some information so you are prepared when you enter this dealership. The current market at this time leaves little or no room for negotiations on the price, so be prepared to pay the suggested retail price from the manufacturer, Kia and in some cases even more. We were fine with this because it is the current market with the chip shortages and the COVID impact on supply. We shopped around and sold our vehicle prior to purchasing this vehicle to get the best price possible. At this time, used cars are in high demand, so if you want the best price possible, reach out to serveral dealerships before making a decision to trade or sell. There are benefits for both including a tax break on the purchase price of the new vehicle when trading in your vehicle. The value on Edmunds or other online tools tends to be high and often not what you will get at the dealership. Next be prepared when you enter the financing department at Arapahoe KIA. In the taxes line item, the financing associate added a $1,500 fee for window etching of the VIN. We did not ask for this and we did ask for all up front fees prior to puchasing the vehicle. This was not disclosed at any time. Also the line item was in the taxes [not taxes and fees]. There was a hard sell for the extended warranty and you will need to do research to determine if this adds value to the purchase of your vehicle. We always decline any extended warranty on the purchase of a vehicle. I am sure as our Kia warranty is about to expire on our vehicle we will be receiving mail and phone call saying, we have been trying to reach you about your cars warranty anyway.... Finally, ask for a line item of all fees, charges, and taxes before signing anything. If you dont want the extended warranty, say no and ask to move on. Buying a car can be an emotional purchase and I recommend using the variety of payment calculators available online to determine your payment prior to walking in the door. Know your credit score. Finally, it is the associates job to maximize profit and thats what they do at almost all dealerships. Be prepared to advocate for yourself and then enjoy your new car.

We bought a car from them and not 10 minutes off the lot I got a flat tire while on the interstate. When I called them to address this, they did not ask if I was ok, or if I was safe. They asked if I had run something over to assess their liability. They then took more than an hour to send help. All this from a manager! Then when I objected to this treatment that manager started yelling at me and saying how I had inconvenienced them on their busiest day by having them send someone to fix the tire that was their responsibility! The salesman and the gentleman in service department were great, the manager was terrible!

I have been shopping around for a new car and was contacted by Arapahoe Kia about a vehicle I was interested in purchasing and had inquired about online. I spoke on the phone with a representative who said I could come in that day and see the car. I let him know it would be a while because I lived quite far away. He then told me he used to live and commute from the same area and that it’s roughly an hours drive and he would see me shortly. I get there and am re directed to a run down lot where I was able to view the car and was then told it had been spoken for for several days. After which I drove another hour home all with a two year old in tow. Maybe they assumed that since I was coming such a long way I would end up buying something even if it wasn’t what I wanted or if it put me over my budget but they were incorrect. Complete disregard for people’s time and money to try and force a sale. Not respectable business at all.

We went to multiple dealerships in search of a used SUV and experienced nothing but poor customer service. We pulled up to the Kia dealership and we were immediately greeted and treated great from start to finish. Eric and Art couldnt have made our buying experience better. Highly recommend checking them out if youre looking for a new vehicle.

Jon was was wonderful!! He made the process of buying a car so easy and smooth!!

Efficient, professional, thoughtful staff, especially manager Todd Dunbar. He went out of his way to make sure I got the best value for my money. Arapahoe Kia has a nice lounge area with TV, coffee, and donuts. You can also work on your computer there or upstairs in an office. Keep up the good work everyone at Arapahoe Kia!

Terrible Experience, buy anywhere but here. I was initially excited to do business here, specifically with Jake who appeared to be a smart great guy. They sold my car to someone else who paid more and didnt communicate with me at all throughout the process. The new car came with grease stains and they refused to detail / resolve. Of course there was no follow up after i presented the issue except what was initiated by me. I went there because they appeared to have the best deal however the time and energy Ive spent on this I would have rather paid more elsewhere. Also this place seems to be very hierarchal. My salesman Jake couldnt do anything without multiple levels of approval which never happened and he never followed up on. Unless youre buying a car youre looking at that day do not go here.....

I recently purchased a vehicle about to weeks ago. Charlie Wilson is the man to go to. Super helpful and the whole finance team was great. Charlie really takes care of you through your whole vehicle purchase. Any questions you got, he will try his best to answer them. Overall great expierence at the dealership. Will definitely do more business with them later down the road.

Cederick Shambee was awesome!! He made the process so simple, straight to the point, explained everything and made buying a BRAND NEW car so enjoyable! Definitely recommend to anyone to check out Cederick and Kia!!

Georgia Gallagher customer experience was superb! She was extremely gracious and patient through the entire car buying process. Ensured I was comfortable with the price and car selection. Truly enjoying my Seltos!Thanks so much Georgia!

Jon searched for everything I needed. Great job

The sales person was not clear about the criteria to offer a test drive to a customer. He took an hour to come back and inform, it will take another hour for me to test drive a car. He did not bother to ask me about my requirements to buy a car. It was evident that he wanted to be done. The sales person was extremely rude and not concerned.

I can’t speak about the sales, but the service department is by far the worst in the country! My wife and I have been trying for a year to have our radio replaced (under warranty) and no luck. In fact, by the time we got the call to replace the radio, the vehicle was no longer under warranty. Now they want to charge us to replace it, even though the original issue and replacement part was ordered under warranty. It doesn’t even matter anyways because the service advisor (Mark Gurule) will never call you back or keep you in the loop. Hopefully my experience is just an anomaly, but I will never, ever buy another Kia again!

I knew I was in good hands as soon as Jake called me to schedule a time to swing by. From professionalism to hospitality Jake and the team were excellent for the entire process. Thank you so much!

Tatiana was amazing! Excellent service and fair purchase price! Other staff was very friendly as well highly recommend paying Arapahoe Kia a visit

After being without a car for over a year, I found exactly what I was looking for at their used car lot. I quickly received a follow up and an appointment made to check it out. I don’t really like dealerships, but they made my experience a very pleasant one. Everyone who helped me - Lee, Charlie and Kurt - all were super awesome and friendly.

This review is specifically about the Sales Rep, Robert Coleman. Robert was absolutely wonderful and I can not recommend him enough! His is personable, helpful, very responsive and we never felt pressured. He even stayed in touch with us on a Sunday when the dealership wasnt even open. If you are looking at a Kia I definitely recommend that you stop by Arapahoe Kia and ask for Robert!

Cedric was wonderful in helping us get a great deal on a great 2021 Kia Sorrento! 110% recommend! Love the window tint😜

I found a great deal on a used Toyota Corolla. Brianna got me in and everything done in excellent time. The car runs smooth as butter.

I purchased a used vehicle from Arapahoe Kia. Blake Koontz was courteous, friendly, professional, and responsive. I appreciated all this help along the way! Make sure to ask for Blake if you are interested in purchasing a new or used car!

I had my Kia break down while on a road trip to Colorado from Minnesota and honestly dont know what I would have done without Todds help. They gladly took the car and had a brand new engine in it in less than a month and Todd pointed me down the road to having many of my expenses for this disaster covered. Any little hickups along the way were handled quickly. I cant say enough about the excellent service I received from the Arapahoe Kia Service Department. I wish I lived down here so I could use them for my regular car maintenance.

Spoke to what sounded like a black woman when speaking to the service department. The lady was very aggressive in her approach. When all I did was call to schedule a service. Im not sure at this point If Kia cares about their customers like they should. Its very unfortunate too. As it makes me not want to buy a new Kia.

Recently I have been there to re-key my car. They charged me the price, but my remote key was not working. My key looks same. Nothing seems new.I told the service advisor about this, and they said they need to charge for the remote extra. I don’t know what they charged me for. This is ridiculous, now I cannot lock my car from distance. Thank you for the “best” service.

Cedric was great and a pleasure to work with.

I had a positive experience buying from this dealership. Lee was extremely professional, communicative, and accommodating. I felt no pressure during the entire buying process. Im relieved that I found such a knowledgeable salesman to navigate me through this process! Im extremely satisfied with this company and I urge you to consider them once its time to make your next auto purchase.

Today I went in to Arapahoe Kia and leased a Kia K5 with Mickay Acosta as our salesman. The amount of energy and work Mickay put into our deal was incredible. Not only was he thorough with every inch of the process but he also made sure we were comfortable the entire time. We are a military family that was stationed in South Korea and had been in contact with Mickay for a few months prior while in transition to Buckley AFB. He was aware of who we were the second he saw us and stayed completely professional during the duration of our time in the dealership. I cannot recommend him as a salesmen enough. The dealership as a whole is extremely clean and very cozy. Super friendly people all around and they are truly there to get you what you need and in a quick manner as to not waste your time at all. They are detailed and thoroughly explain every detail on the sale to you. I can go on and on about my experience and the people there, but you have to see for yourself. Definitely go to Arapahoe KIA if you want friendly and honest deals.

My husband and I had the pleasure of working with Brianna in the sales department. She’s very polite, makes sure you feelWelcome and taken care while you wait. We got exactly what we were looking to get and most importantly within our budget.

If I could give less than 1 star I would...Take your business somewhere else! They will take advantage of you, and good luck having a manager call you back. They just want your money not to make sure their customers are satisfied. Not to mention they don’t clean the inside of the vehicle and they leave you with a quarter tank of gas. Sales and finance team are shady. You will regret your purchase if you buy from them!!!

Service has to be scheduled online, and then confirmed before showing up for an appointment. I scheduled for the next day and received an email with the subject line “Your service appointment is confirmed”.My fault I didn’t open the email. The service advisor moved my appointment to a different day without verifying I was available. When I showed up for the time I scheduled the two service advisors on the service drive were condescending and unhelpful. I love my Kia and am in the market to buy another one but after how they made me feel I’ll buy my new Telluride elsewhere and have my Optima serviced elsewhere too.

Bought a car here and three months later I have spent almost 3 grand and the car still keeps breaking down on me. Buy elsewhere

Cedric was so awesome with our first purchase for my son that we decided to come back in the same week and trade my daughters car in for her first Kia. He was very patient and was not a pushy salesman. Will definitely go back to him for my 3rd son’s car.

Briaana was extremely friendly and helpful. They are covid conscious without taking away your privacy. And while the process can still take time they made sure I went home with my dream car and it was cleaned and out and everything. Highly recommend!

I had a lease that I wanted to get out of early to move to a bigger suv. I found exactly what I was looking for on their online inventory and made a solid deal in a matter of days. Blake Koontz was my main point of contact. He was very friendly, helpful, and anything he did not know, he clarified with the manager and got me the correct answer. I couldnt be happier with the buying experience at Arapahoe Kia for the second time now.

Offered us nice end of year incentives but they wouldnt give us a firm price and they didnt have any manuals to test drive. The Soul isnt quite what were looking for. They were super nice and not pushy AT ALL —seriously no pressure— but they must still be trying to clear inventory (its late January now) because someone keeps calling and leaving messages. Its actually verging on harassment at this point.

Best experience buying a car Ive ever had. Georgia was awesomesauce. Got me the best price put of 3 dealerships

I would like to say that I appreciate mr. John AlvarezAs well as his manager Jared in making my trade-in upgrade to a new car seamless and perfectMr. Brooks from the financing Department was also a 5-star rating I strongly recommendThis location if youre looking for any vehicle be it new or used

After trying to work out a deal 6 hours of my day I was told wright it up at a certain price. done deal comes back five minutes later and says they want $1,500 more I told them no thank you. the salesperson actually tells me well its just the game they play. well my money is not a game I will never buy a car from the owners of that Kia dealer I am searching to find out every car dealer they are associated with and I will never buy a car from any of them

We just moved here from North Carolina, I was amazed with the Colorado hospitality this dealership showed us. Outstanding friendly and quick service, I had a washer motor gasket leak. They repaired the part, WASHED MY DIRTY CAR, and had me out in 1hr 20min. I had an appointment. Super clean waiting area and bathrooms. We didn’t buy our Kia from here, but they treated us like we did. We will definitely be buying from this dealership when it’s time to get a new car. Strong work Arapaho Kia! We will be back.

I ordered a few parts over the phone. The day the parts arrived I was notified with a personal phone call as soon as they opened up. When I came in to pick up the parts, they made sure I got exactly what I needed and doubled checked if I had any questions about anything.I ordered an OEM alternator adjustment bolt and bracket for a 2005 Spectra. My total was less than $50, for parts to a car that was 16 years old.... but I was treated with the same respect as if I was spending thousands of dollars. You don’t see service like that anymore. This place is obviously well managed from the branch manager all the way down to the entry level employee. I would consider going back here to buy a car. Thank you.

Bought a Kia Niro EV. Jakeob and Scott were great. The negotiation was painless. I had shopped around other dealers, and I feel like I got the best deal possible and definitely better than what other dealers had offered me.

We worked with Cedric and he was great. We were buying a car for my parents and he was very attentive and professional from the time we walked up to the time we left. He made sure to listen to their needs and mine as the purchaser. Would highly recommend working with him.

Efficient, easy to work with, friendly. Easiest car buying experience I have had. Georgia was great!

The entire process was so simple and easy! Lee Robinson was professional, kind, and just all around awesome. Will definitely recommend him for any car buying experience.

By far the Best Car buying Experience I have EVER HAD!!! As a team they exceeded my Expectations!!! My Sales Lady listen to me and showed me vehicles in my price range and I was in and out in no time!! I will definitely recommend this Dealership to all my friends and family!! Thank you so much ArapahoeKia!!

I recently brought my vehicle (which was purchased 7 months earlier from the dealership) in to Arapahoe KIA because I ran over debris on the freeway and there was something leaking.After several hours they called me back to let me know “The car checked out, there are no leaks and it must have been from a different car”. I explained my car is the only one who parks in that space in my garage but trusted their assessment. TERRIBLE mistake.Later that evening my entire house smelled of gasoline and the puddle in the garage was very noticeable. I had to have the car towed, but prior to being towed the tow company required the Fire Department to approve it as safe to tow. Several hours later the car was on its way back to the dealership.The next morning I went in to the service department to ask what happened. They said the manager would call me. After speaking to the manager I was informed that the technician lied about servicing the vehicle and they would work on it now.I was driving with a punctured gas tank that could have killed me, blown up my house, or killed someone else. All they could say was “sorry”. The negligence of this dealership is incomprehensible. As a way to patch things up I was offered a free oil change and tire rotation.I then reached out to the GM for additional support. He and I spoke over the phone and he mentioned he would do everything to remedy the issue. Due to the expensive nature of the damage I filed a claim with my Insurance company. The rep and the dealership agreed on the cost of all repairs.When I went to pick up my vehicle I was overcharged by close to $200. When I got home I compared emails, receipts and notes to see the discrepancy in what was agreed to and what was paid. I went back to the dealership to ask what the additional charges were and the GM assured me there must be a reason for the difference. After meeting with both the GM and service manager it was identified that there was no cause for the additional charges and I was refunded the difference.In addition to being dishonest about servicing my car in the first place they were going to upcharge me and hope to get away with it?!If you have any interest in working with a dealership with integrity, I advise you find another place to do business with. I waited almost a month to post this review to make sure I was not reacting purely out emotion.I want to make sure this does NOT happen to someone else and the outcome be much worse.

I stopped in with my son to look at a car his friend told him about. I was NOT looking to buy a car. After test driving a 2021 Telluride, I fell in love with it. My son worked out all the details and got me the car at a payment I could manage with my trade-in. The whole experience was quick and smooth. The entire sales team was friendly and courteous, especially Ryan and Mike. Truly LOVE this dealership and will definitely send all my family and friends there. 5 STARS

Charlie and Kurt were very well informed and knowledgeable. They listened to our needs and not pushy at all. Great experience for the 1st time using this dealership.

Wanted to thank the lady who picked up the phone when I called the service department on Feb.1st: because you were so short and unpleasant, and because you hung up on me 2.16 min later - I ended up scheduling my service with Peak Kia instead! They were completely fantastic and I would highly recommend them to anyone even if you have to drive further! Also, hope you get better soon, because your cough did not sound well 🎈