Impeccable service! They ordered frames for me that were not in store. I have not received customer service this great in a long time! The two ladies went above and beyond with their service. Very welcoming! I will definitely continue my business with them and happy to refer this location to anyone. Great styles to choose from as well.

While the associates were nice when I bought my glasses, they lie about there hours. I drove 45 minutes in traffic arrived at the store at 6:35 just wanting to pick up my glasses the doors were locked. The people in side look at you and won’t come to the door to even see if they could assist since it was during there normal business hours.

Nothing but Bad Experience with the Brandon Mall location. They are so under staffed . My mom B. Little purchased glasses from them in May 2021 and we are in July 2021 and she still does not have her glasses. they have lost her glasses and had to re-order and yet to receive. they have the worst customer service ever. You can NEVER get anyone live, some other locations always picks up and tried to call them with no answer. My family will NEVER use them again. Buyer Beware! NOT WORTH THE HASSLE.

This would be my third time going to Vision Works and each time was a pleasant experience. However, this time in particular was special. I just left from the Cedar Hill location at their closing time trying to pick out my frames and give them my prescription for contacts, as well. I brought my two boys (both 2 and 3 years old) and they were giving me SUCH a hard time in the store. The young woman helping me, Miss Krystale, was so sweet and patient. When she saw me struggling with my boys she called them over to have a seat at the desk and let them watch a short cartoon to keep them occupied for me. She didn’t have to do that and she was very helpful and made sure I got what I needed, as well. I’m very thankful for that experience along with the other great experiences I have had at the Cedar Hill location. Krystale, thank you again for being attentive, patient and kind.

Went to the Cedar Hill location and the office Manager Shadae got an attitude when I questioned my billing and got loud (very ghetto). She told me the doctor told her to assume the customer knows the prices. OVER CHARGED MY CREDIT CARD. Do not go this location. They also told me the doctor requested my medical insurance information 🙄. I have vision insurance why do you need my medical? I was informed the doctor requested for them to get both in the events I needed to have medical treatment. 🙄.THIS PLACE IS A JOKE!

The customer service is very good here, but the product is unacceptable. I dropped off my prescription and an existing pair of frames that I had purchased there the previous year at the beginning of January. About a week later, I received notification that my glasses were ready for pick up; however, the glasses that were given to me were not the ones I dropped off. After following up for a few days, the manager agreed that I could come and pick out a new pair of glasses since they were unable to locate mines. The new pair were ready for pick up a week later; unfortunately, I was unable to see out of the lenses. I was advised to consult with my Optometrist, who later verified that the prescription was accurate, but the lenses were not. Today is 2/23/2021 and I am still without glasses that include the proper prescription. In all of this, Visionworks was able to obtain frames like the ones I originally dropped off; so yesterday, they resubmitted those with the verified prescription. I hope a third time is a charm.

I took my daughter to get an eye exam at the Vision works in Cedar Hill, Tx. The two ladies that were working at the front desk were very rude. They didn’t greet us when we walked in nor did they acknowledge our presence!! One lady kept talking on the phone and the other lady was on the computer. We left after waiting for 10 minutes. If I could give them zero stars for the way that they treat customers I would !!! Please don’t waste your time or money there!!!

Ordered glasses 3 weeks ago. Never heard from anyone. Want my money back, not excuses or empty apologies.

Was very disappointed with myeyelab, we tried vision works after and i was very satisfied with the help we got. No only did they take my insurance but it was fast and painless and customer service was on point. i will be using this location from now on.

My review is specific to a hidden required fee not disclosed online via website or in the online appointment booking process. I arrived on 8/24 at 12:15 pm at the Cedar Hill TX location at the time of my appointment. I received a half friendly hello greeting upon entering. I stated my name and appointment time to identify myself. I was then asked to have my temperature taken. No problem..glad theyre doing that. There were no other customers visibly in the office. NO pun intended. I was then asked to use the hand sanitizer from the bottle on the counter. No problem...glad theyre doing that too. The receptionist then said, I could have a seat. As I stood there adjusting items in my purse I took a moment to read the printed paper taped in front of me on the desk..It stated that there is a required $29 retinal image exam/scan for all appointments I asked what does this mean and why? The response I received was...Its a another way to see if you have Covid-19 and it helps to protect the doctor Huh...REALLY now... Thats the explanation I was given whether her messaging was inaccurate or not. I said...I was not told this before I made the appointment or afterwards with the two confirmation text I received. Is this covered under insurance? She replied, Let me check ; followed by...No, its out of pocket. Pause...my brain reaction...this isnt about a minimal fee of $29 its about principal. This isnt a Karen rant...this is about people imposing higher cost, price gauging, or downright scamming people due to the pandemic were all facing. I believe in wearing mask, washing hands consistently and taking every precaution based on what scientist have shared. However, if this eye exam can determine that an individual has Covid-19...please get in touch with Trump right away...he can use this at his next press conference or tell people to do this in addition to injecting disinfectants. I have excellent insurance and Im grateful when so many others do not. I am employed with no problem being able to pay the fee...but so many other people cannot right now. Shame on you for imposing this unnecessary undisclosed fee on someone upon entering your office. Had I not asked about the sign on the desk, I would not have been told that I needed to spend an additional $29 before being asked to have a seat and wait. Obviously I didnt not have a seat and walked out after telling them that this this was wrong...I went back to the website after leaving and found no information on this hidden fee...hence the word hidden. I researched this based on what the receptionist stated...NO confirmed studies supporting her statement. Eye see you...!

Rude, rude, rude! I went in to ask about setting up an eye exam. The receptionist was speaking with a customer when I walked in, but she never acknowledged my presence, greeted me in any way, and after several minutes I just walked out. If thats how they handle customer service, theyll be out of business soon. I wouldnt waste time on them. They suck!

Great service from beginning to picking up my new glasses. Tatiana & Jasmine are the bomb! Patient, helpful & truthful. You need that when investing in quality eye ware. Kimberly was great also. I will definitely be back to this location for my next pair of glasses. New glasses make you feel good. We need that right about now. 👍🏼😊

I usually don’t leave reviews but today i felt like it was a must... the receptions didn’t greet the right way for my opinion. Not only that they had a child there in the front taking my temperature. I believe he was the office manager son. I feel like that’s very unprofessional. Not only that but when the dr was taking me back to the front to check out the office manager was on the phone talking to her mother... i honestly liked the DR. He was amazing but they really need to work on the reception part. Customer services means a lot to me when i myself work at the medical field... on top of that i paid $49! With insurance!

This use to be my go to on the fly when I needed glasses for work(no designer frames), for glasses within an hour or so but now the turnaround is 2weeks so no need to shop here for me.

I had been putting off getting new glasses for about 5 months now. I decided to try Visionworks since they had a 50% off sale going on. I definitely had my doubts that they would truly be 50% off. Well guess what? They were really 50% off! Their prices are reasonable and they have a good selection of frames.Tatiana, the person who waited on me, was great. She was very knowledgeable and friendly and honest and made me feel at ease. She explained in detail about each option that was available for my prescription and about what I needed and what I could do without. She even picked out some frames that were very similar to the ones I had chosen but were actually $90 cheaper. She played a huge part in making my shopping experience as awesome as it was. I’m going to tell all of my family and friends about this place!

After being in the store for several minutes with no one acknowledging we had even walked in an associate sitting at a desk with other customers very rudely informed us that we need to wait by the door to have our temperature taken before shopping or looking around, like we should know it was their policy as it was not posted. We complied per request. Finally another associate asked if she could help us, I responded with we would like to get a pair of glasses without an attitude and was immediately met with an attitude. Never again will I even think of giving this company my business if they are going to allow employees to treat customers in this manner.

Shunny knows her products! She was able to tell me what frames would be too heavy and I could tell she was politely honest about my choices. Since I was buying sunglasses for the first time in a long time, she made fantastic recommendations on the lenses. I love my glasses!

The front office staff, particularly Sade and Candace who claimed to be managers, at the optometrist office is unprofessional and unknowledgeable. They do not understand how to provide competent customer service and misinform patients about their insurance coverage. I would not recommend visiting this location.

When I came into the store I was greeted by a group of smiling, welcoming associates that were ready to help me find the best glasses for me. The lady that assisted me with my sale, I believe she was the store manager, was so helpful. She was willing to go out of her way to ensure that I got the best deal on my contacts and glasses. She had a lot of customers in the store but she was able to handle all of the customers well. I would highly suggest coming to this store to get glasses and contacts. 10/10 would recommend.

What an amazing experience! The staff was professional in appearance. They greet you with a snails and ready to help. I noticed they were knowledgeable of insurance companies, which is very important. I witness the ladies at the front desk was very patience and helpful to an elderly couple. How sweet!!The Optitrican was very helpful and I definitely will be back and will refer my family and friends!

Ten out of ten. The people are nice and help you out just fine.

I love this location I walked in and I instantly got greeted. Place was nice and clean . I love how informative, helpful and nice the manager was thank you Tatiana. I love my glasses ! Definitely going back to this location.

The ladies that work here are so sweet and friendly. I came in for an adjustment on my glasses and the new General Manager was quick to help me. She did an awesome job my glasses feel like brand new again!

Tatiana and her team were amazing!!! They provided me with excellent customer service while I bought a quality pair of glasses. Will be back next year.

So your sign says youre open until 7 but you shut down 30 minutes before 7 to disinfect? Maybe the sign should say 630.

I came to this location for a routine eye exam. After my exam, the doctor explained to me that I may eventually need a stronger prescription (suggested bifocals in a few years). That’s it!!!7 months later, I get a bill for $163!!! As I looked over the bill, I noticed that the visit charges were sent to my health insurance, instead of my vision insurance. (My health insurance denied the claim) Puzzled by this, I went to speak with someone in person. I initially thought that I may have mistakenly put the wrong insurance when I filled out the paperwork. The lady at the front pointed out 3 codes listed on the bill. She said these were medical codes, so because of that, they had to file it with my health insurance because of the medical issues that were noted. MEDICAL ISSUES????? This confused me because the doctor NEVER mentioned any of the medical conditions that were listed on the bill that was sent to me (I seriously doubt that I would’ve forgotten a conversation about glaucoma)!! And, even if I had all of these “conditions”, most doctors would’ve probably scheduled a follow up appointment.....which he did not. I absolutely will NOT go back to this location.On a lighter note, the ladies at the front desk are very courteous and nice.

When my wife and I first walked in Shunny was the only person to greet us happily. Her customer service skills were top shelf and she offered us the best quality of glasses! I would definitely recommend her and Visionworks to everyone I know! Thanks again for being patient with us and offering your expertise with different frames!

In the pass I was very satisfied with the service recently as of last week and today no customer service whatsoever I will not be doing business would risen works in the future as a matter of fact I may return my purchased items for a refund

Jordan recently helped is out. We got an amazing deal. She was very knowledgeable and super helpful! Will definitely go back. Thanks again for your help Jordan!

Amanda, Brandy and Courtney were a tremendous help. I have an eye procedure in the next couple days and needed glasses ASAP!!! They were understanding, very helpful and got me taken care of. They have gained a customer for life!!

I loved how friendly all the girls are. Courtney took her time to talk with me about my vision plan. Jordan took her time helping me find glasses and estimate my payment. She also took the time to tell me about the special going on.

First time getting my glasses at this location and I will continue to do so. Tatiana, was super nice and very helpful.

Shunny was very helpful and very friendly. She was the only person at the time I entered the store, however she made sure to greet each customer and got each of us situated so that it wasnt a long wait. While I was looking for my glasses, she was ringing up another customer. Very efficient.

The staff was very helpful and quick. Was able to pick out my frames and had them ready with lens within the hour. So saved me time. Thanks again.

Courtney H. was amazing with my children. She was so patient and genuine with my 7 year old. They had a great experience getting glasses for the first time.

Great experience, Jordan is very knowledgeable and helped saved me money. She’s also very sweet, you can tell she cares about the customers and enjoys her job. Would definitely return

I visited the store last week and really needed help in verifying coverage. Amanda went above and beyond what I anticipated or expected! I also had to come in a again and was welcomed so warmly by Brandy and Courtney!

The store is very nice and clean. They have tons of glasses to choose from, I took my four year old son to buy him 2 pairs of glasses because they were bogo. The staff was extremely friendly and helpful. They let my son try on as many glasses as he liked, check himself out in the mirror and were not pushy! They us take our time and find the 2 pairs he liked the most. The glasses were supposed to take 10 days to arrive and they came in 5 days early. When we went to pick them up the crew working there was awesome they took about 30 min trying his glasses on him and making sure that we were happy and that they fit perfectly!I will definitely recommend this store to other people!If you need glasses I highly recommend this store .

As soon as you walk in this store youre greeted by all the associates, its such a friendly environment. Brandy helped me with my purchase and she was very nice and knowledgeable! I love my sunglasses!

Shunny was very helpful. She made sure that I was satisfied with the frames i was receiving. She kept a smile the entire time and also friendly. I would especially recommend her.

We came in to get eyeglasses and had absolutely GREAT service. Courtney was amazing and super patient with us. I would totally recommend VisionWorks in Cedar Hill. Everyone was so friendly and ready to help! 😊😊

I had a very pleasant experience at Visionworks. Brandy and Amanda are very nice ladies and I will be telling all my friends that wear glasses about this place. :)

The lady that helped me showed no customer service at all. She had her side turned as if she didnt want to be help me. I inquired about 3 pair of glasses she said the store didnt receive them . She was not pleasant at all. I have purchased my last 7 pair or glasses at Visionworks I have never received this type of service before.

Definitely recommend them! Huge selection and always a great value! Knowledgeable staff and very friendly!

Super great service! Store was very clean and the whole staff was very helpful! Courtney helped me out a lot with my frame selection and was super nice! Will definently be returning to this store!! 😊

Amanda was perfect. . .she took her time and provided me with the best service. Totally recommend vision works cedar hill.

Great experience with Jordan. Thank you for all your help. She was very courteous.

Great service!!! Had a great selection of glasses and whole staff helped me out when deciding which ones i should get! Highly recommend visionworks in cedar hill.

I was here a couple of days ago and the manager helped me! She was amazing and so knowledgeable! My children were getting glasses and she was so extremely patient with us! Thank you Amanda!!

Come check out Vision Works! I was blown away by their excellent customer service! Knowledge and supportive through the whole process, thanks Amanda!!!

Great experience and very helpful staff!

Tatiana and her staff where extremely nice and helpful when i was looking for new frames. Love this location!!

Amanda customer service was awesome from the time I walked through the door until the end... Great store and customer service.

Omg Shunny is the best! Me and my husband came in on Sunday to get me some frames and her customer service skills and personality was AMAZING! I felt like she genuinely helping instead of trying to get a sale. Im coming back for those Coach frames lol! Thanks again for your help!

I would recommend Visionworks to everyone because they have a very fashionable eyewear selection. And their assistant Jordan was very pleasant, knowledgeable and helpful.

When I walked into visionworks was greeted promptly and professionally. Courtney was tremendous help and walked me thru the steps to pick out the perfect glasses at the best price thank you. Will be a return customer

Shunny is awesome! She was so helpful, informative, and patient throughout the entire process. I couldn’t be happier!

OMG...theyre open on SUNDAY!!! This was the best experience. Kendra has the most amazing customer service and she is extremely knowledgeable!! Glad I chose this place.

Wonderful staff and pretty helpful!!! Also they are really sweet. Thanks do much for yalls help greatly appreciate it. 😃

They were really nice and waited and didnt rush us the employees really are patient and didnt talk rude and we really liked there glasses!

I was at the store the other day looking at frames and received excellent customer service from Courtney. she was extremely helpful 😊

The eye doctors receptionist is very rude, she was giving me the next availability dates and when I said I would call back she just straight hung up on me no bye or ok thank you nothing. Very Rude!!

I came in a few days ago and bought a pair of contact lens. Shunny gave me THE BEST service! She was polite, respectful, and answered all of my questions! I went in knowing absolutely NOTHING about glasses or contacts and walked out thinking i knew it all! She helped me with a decision i have been having trouble with for a while. Thank you Shunny!

Great customer service. Had a wonderful expierence. I found my go to place for glasses.

This was my first time to buy prescription glasses and sunglasses. I went to LensCrafters first because I had been seeing their commercials. I wasn’t greeted very warmly at all. I had seen Visionworks while looking for LensCrafters. So i checked out the reviews for both on Google Maps. At that point it was a “NO BRAINER”. I walked inside Visionworks and was immediately greeted with a smile from Courtney. She was very knowledgeable and helpful with my needs. She went out of her way to make sure that I was getting exactly what I wanted. She also made sure the fit was very comfortable. I will most definitely go back and see her with my eyeglass needs in the future. I will also recommend Visionworks to my friends and family. I’m very satisfied with my purchase.Thank You Courtney for such a positive experience.

Visionworks was a delight, all of the associates treated me wonderfully and I will definitely be going back! Great job!

Thank you Shunny for your great customer service, & Im very impressed with the team work displayed by the staff.

Find a different place to get glasses! Warranty is a complete joke like others have said. I take PERFECT care of my lenses and theyre scratched at 45 days. Not covered and no help from these folks. Never again

Love this place!!! Amanda is the best!!!! She is so knowledgeable and gives the best service! You can tell customer service comes first! Highly recommend! Go here and ask for Amanda!!!!!!!

I had went to other places in cedar hill to look for glasses and visionworks was by far the best! decided to get my glasses from them and staff was super helpful

Nice friendly service. Ask for Shonny she is great.

Shunnys was great!! My glasses came in early I was in and out at a good rate of time !

You guys are so nice everytime we walk in and very helpful!

Amanda is very good with the employees. She is a very great manager.

Purchased some new frames. Customer service was impeccable and Shunny couldnt have done any better. Her kind heart and attentiveness was great. She answered all my questions thouroughly and I felt very knowledgable and comfortable with my purchase.

Great Customer Service. Definitely coming back next year to see Shunny ! Great Job Girl

Excellent service, extremely knowledgeable, caring, and patient. I look forward to my annual purchase! Thanks Amanda!

Spent almost 400.00 on two pairs. 2 months later my sons lenses had these stains on them and I took them back. They claimed its not covered under their full 100% warranty. I would have to pay for more lenses. They are full of crap and their so called warranty doesnt mean a thing its just for show

Outstanding customer service with a variety of eyeglasses to choose from...It beats Lenscrafters all the way....

Amanda and her team were extremely helpful finding exactly what I wanted!

Great customer service Raeshunnee Epperson was wonderful thank you

Each experience is exactly the same the associate Ms. Shunny is always helpful. I be so confused of what type of frames to pick and she comes right to my rescue the best

Had a great time with Shunny . THANKS FOR OUR NEW GLASSES!!

Awesome customer service answered all my questions and helped me pick out my glasses. Loved it!!!

Brandy, Amanda, and Courtney really went out thier way for me to have my lens and information ready in less than 30 mins so i can rush back to the DMV in Dallas to pass my eye exam.! Thank you ladies.

Corey was phenomenal with helping today!! Great customer service.

They have the best customer service and they are very helpful.

Great customer service fron Diana and Albert! Special shout out to Carla for the goodie bag.

Albert was very nice and helped with my glasses it’s a very nice place!!!

Every time I’ve gone in the morning there is only one person there and there always a wait it is frustrating if you want to just go in and out I came just to pick up my glasses and I’ve been here 45 minutes and I’m still waiting

I love this place they give good assistant

Fast service, organized, friendly. All expectations met.

Albert was awesome! 5 stars!

I will not be purchasing any more glasses from them & wont ever refer anyone to this company. I purchased a pair of glasses 3-4 months ago and the lenses of my glasses are cracking from the inside and to fix this issue I have to purchase new lenses because this isnt covered under warranty. That it totally unacceptable - I havent even had these glasses that I spent $300 on for 6 months and Im already having to replace the lenses. Ridiculous!

Shunny was very courteous and knowledgeable !🤓

Shunny helped us she was awesome!!

Two pairs of glasses, $99 frames, standard prescription, total cost $1,298 before discount. At these prices you could fly a jeweler in from Europe to hand carve them. Needless to say we declined.

Courtney was very attentive, helpful & pleasant.

Helpful and very courteous staff memebers

Very informative and helpful staff!!