I went for my 10K maintenance appointment. And I wasnt getting any indicators to have service done yet. But I went in for service anyway. I was well advised and cared for by KEVIN CLICK the Service Advisor. He was very friendly and provided excellent customer service. Kevin made sure my car was well cared for by creating a maintenance service package according to what was needed. He also took the time to familiarize me with some built-in functions that I didnt realize I had at my fingertips, which makes my ownership a more elevated experience. Everything was done within a reasonable and efficient timeframe. The lounge was very clean, socially distanced and comfortable. I was well cared for and Honda lives up to their standards. Thank you Kevin Click!

Kevin Click was very professional and courteous. Took the time to explain what was going on with my service contract and kept me informed of the status of my car while I was waiting.

Showed interest in online vehicle last Sunday 9/12/21, contact was made regarding vehicle Monday 9/13, by text and continues into Tuesday when I made an offer but Carson Honda was firm on price so they said well get back to you. Tuesday afternoon I had to call because they werent responding. Tuesday evening I asked for price out the door and gave my zip code for tax purposes, had my financing in order and had a truck transport ready to bring my vehicle, again well get back to you. Phoned and text all day Wednesday, with two different girls who had no clue how to sell out of state, by Wednesday, evening I got well have to talk to our manager but I dont think we can sell it to out of state but well call you back. Never heard another word. So Saturday, I call ask in for manager, gave vin# and stated been trying to purchase all week..... brief hold, Im sorry we just sold the car. #$%&÷ &^%

We have bought 3 Honda vehicles and are getting serviced only at Carson Honda. Their service advisor, Erwin Mauricio, is the best; knowledgeable, honest, and responds very quickly to all our questions. We are buying our 4th Honda vehicle very soon.

Been a faithful customer of Carson Honda since 2016 when I bought my wife her honda civic, the experience was pleasant so I bought myself a honda too in 2017. Been getting both Hondas serviced for maintenance there regularly, but as of my last 3 services  I been amazed  by the great customer service provided by a service advisor by the name of MALIK JENNINGS. The service this young man provides, exceed my expectations when it comes to customer satisfaction. From getting my routine maintenance, transmission flush,brakes serviced, etc. Malik always keeps me posted on how long it will take for my car to be ready, he advises and explains in depth what services are needed to keep the car up to date with routine maintenance. Been coming  here since 2016 and never got a service advisor  that went above and beyond to make sure the customer is  happy with their services. Shows that this guy is really  passionate about his job, the professionalism and helpfulness Malik is always showing is  impressive, courteous & friendly...that does not only make getting our vehicles serviced here at Carson Honda that much better but feels welcoming to keep returning .. Thanks Carson Honda for having great people like him.

Walked in at 3:30. Car was ready for pick up at 6. Great service by Alan T.

Thank you to the team and management at Carson Honda. Your service is always excellent under Tim’s leadership.We have enjoyed every interaction at this amazing dealership.

Erwin Mauricio is absolutely the best service advisor ever. He has been taking care of my 2007 Honda Odyssey for over 8 years. He is thoroughly honest and keeps track of all the service maintenance needed. Erwin is truly a great asset to your service team!

I was greeted with a smile and the service number was placed on the car. Malik Jennings, Service Advisor, explained what would be done and said that hed notify me as soon as the work was complete and that hed explain any unforeseen concerns from the service inspection. I appreciated Maliks professionalism and customer service ethic.

Kevin is so helpful and very professional. Highly recommended . Everyone including the technicians and office people were so nice and helpful.

Kevin was attentive and really helpful . Professional in dealing with customers.

Erwin Maurice is very helpful, and so very professional . I’m most definitely coming back to get my vehicle service at Carson Honda. So very satisfied with the service provided to my vehicle and myself.

Every time I come to service my vehicle I’m met with friendly and knowledgeable service advisors and associates that all of my visits have been pleasant. Even the wait time is not too bad, and the advisors will follow up with you if it’s taken longer than expected. I won’t take my vehicle anywhere else. I’ve never had a bad experience and hopefully it’s stays that way. Highly recommend!!!

I was helped immediately service was completed within a timely manner. Staff was friendly and helpful and assisted with all of my questions.

I have been with Carson Honda for about 10 years and have gotten excellent service in maintaining my car in good working order. Alan Transito is my service coordinator and provides excellent customer service.

I was greeted by Calvin Oum and from the moment I meet him, i had the best experience I could of ever asked for. I told him exactly what I was looking for and he took me to the car I wanted. No sales bs, no running around the merry go round, straight to business and that’s exactly what I was looking for. Walked in and out the dealer within 2.5 hours and took home a Black 2021 Honda Accord Sport with 4 miles. Thank You Calvin and all the sales team for making by experience one of the best I’ve ever had. I will definitely be a returning customer.

The service advisor was polite and great customer service. Unfortunately your dealer made me wait an hour before a service advisor could get to me. This is unacceptable and that’s with an appointment!! Next time I’m going to another dealer!

Erwin M. is a pleasure to work with. Excellent service. 5 stars all the way!

Service advisors are very helpful, been coming here years for my oil changes. Great service.

It was fast and quickERWIN is a great employer gets what u need donevery honest friendly customer service

Great timely professional staff and service. I always continue to notice the care and sincere effort to satisfy the customer needs. I approve the results.

Outstanding customer service, attention to detail and affordable prices are a few of the many reasons that I am a satisfied customer, after leaving Carson Honda Service Center!!

I have been looking to purchase new vehicle for several months now and after bad experiences with other Honda dealers I decided to try this location and it didn’t disappoint sales rep Justin Ruiz greeted me and helped me get the car I had been wanting he did an amazing job answering all my questions and concerns and made sure that I was satisfied with my purchase.

It was a great experience Erwin Mauricio was very professional and courteous as usual Even though I purchase my vehicle from another dealer I feel like to repair it this is the best place to do it I feel like at home thank you guys you do a great job

Thanks for your great customer service Kevin 👍

I like their non appointment services. I sign a form and then waited. Within the hour it was ready. Great Business with them

Got a new lease! the process was easy, great people. Michael was algo very reliable and helpful. thank you Honda @ Carson

They have one of the most helpful people at the dealership especially Miguel Alfaro so if you are looking to purchase a car ask for him he was such a helpful person on buying my vehicle

Kevin Click was amazing in helping me out. The staff as a whole was quick & reliable.

It was pretty efficient and that a guy name Malik helped us very efficiently. What a great worker I must say.

Prompt and courteous service. It is always better to pay a little more at your local dealer so the job is done in a 100% manner.

As usual, Im happy and completely satisfied with the prompt reception and advice of my Service Advisor, Mr. Erwin Mauricio; and, the excellent maintenance service of the Service Department.I have been with Carson Honda for many years now!

Service was more than great from service advisor Alan Transito.

My Service Provider Malik was good. He was really just the messenger. However, this is the 2nd time I am bringing in my car for an issue (infosystem) in which I video taped but Honda cant seem to find the issue even on the 2nd time and even with the problem caught on video. They basically said the video is useless to them and if they cant replicate the problem they wont fix it. In addition, I got my car back with my items that was stored inside my compartments thrown on the ground (my glasses, personal items)- werent put back and my money stolen from my middle console. This was a disappointment all in all and very frustrating to have this happen!

Excellent Customer Care! Support and Detail! You guys are truly the best! Thank you!

Had a great experience, employees are very helpful and friendly. Great service

I was in and out less than an hour for my oil change and alignment. Highly recommend this place. Very clean, covid compliant, and professional.

Excellent service customer centered and oriented.Very clear and helpful with details concerning automobile service.

My experience couldn’t have been better. Timely, courtesy and professional service by Alexandrea, who scheduled the appointment, and Kevin, who handled the service.

I was short on time and the service advisor (Khaled Alsayyed) gave me options to suit my situation. He also answered my questions and concerns thoroughly and in detail concerning required future services.

I was very satisfied with the customer service I received when purchasing my car, I went there and got exactly what I wanted. I love my car.

Service Adviser, Irwin Mauricio, was very helpful. Very knowledgeable.

Kevin was so nice, keep the good work and professionalism Mr.

Kevin was excellent at what he did and was knowledgeable about what we needed done to our car

Malik was great had me in and out of there in no time

I didnt stay. However they were very pleasant.

Kevin, exceeded my expectations. He helped me with all my questions and solved my worries about my car.

I came to Carson Honda at 7:43 AM because I had an Oil change appointment at 7:45, they finished at 9:30, They should prioritize those who have appointments, be professional and on time, Oil change should only took me 15-30 minutes

Everything was very good all the personal very professional!

I was charged for things that were never installed on my car after stating I wanted absolutely nothing added. Got told over and over, different things just couldn’t be done and then went home with what they said just couldn’t be done.

Great service and very professional 👏🏼

I had a flat tire and they replaced it in no time at all.

Kevin is service department is awesome great customer service

Everyone is very professional and helpful.

This is my second car here.so as you can see I like coming here.i might come back.i have one year left on my 2017 Honda accord.

I love the friendly and fast service

Been sitting in my car at the service center appointments line since 9:10... My appointment was set for 9:15... It is currently 10:00 and still sitting in my car, waiting to be checked in. First time here and most definitely the last time... If it takes this long (almost an hour) to check a car in? I cant imagine how long it will take to get my car into a bay and worked on... An oil change is not supposed to be an all day thing. Avoid this place... Im not a fan of Norm Reeves Honda either but at this point (I would say they are great compared to this) Ive never waited this long ever at any Honda dealership/service center ever.... If you are wondering... I left after waiting 50mins in line and was never checked in... Taking my car and business elsewhere. Honda World in Downey is really good a little far but at least theyre competent and able to manage appointments.

Kevin was very helpful and informative.

Horrible Service!!! I had an appointment on Monday at 10am, the car was check until 5pm. I was told I needed a part which would take 2 days to arrive once ordered. Tody Friday, I called for status on the part ordered and it has not arrived! 😒. No one notified me at all. I had to call. This is ridiculous 😒🙄 now they say it will arrive on Tuesday! Really? Terrible service. Very disappointed 😞😔😕😪😒😑😞😔😕😪

Real poor service they gave me the runaround until they found out that insurance

Everyone was very helpful!

Easy to get there, very friendly employees. 👌solve my problem and answer my questions in a simply way. Thanks

Excellent customer services.

Brook always takes good care of me.

Great service, great people. Theyll take care of you.

Very friendly and helpful staff

👍

Alan is amazing and always so pleasant and helpful.

Positive experience.

Smooth comunication

Great place! Always good.

Very helpful!

William service writer is good helped me out .

Friendly professional

Getting duplicate electronic key

Pathetic on all levels!

Good

Let me start by saying, theyre not attentive with their customers. They didnt put the sticker for when you get an oil change, no car wash (which other times i have received one).Before I left the dealership, the advisor told me what the car needed, he told me that my car had a recall on breaks, something about the battery, etc etc. And that my front two tires needed a little bit of more air ........ in my head Im like then why cant you just put that LITTLE BIT OF MORE AIR in my tires?? . Come on!! LolA battery its literally almost $200 plus tax.. And diagnostics is $139 plus tax.I left when it was done.Went straight to another dealership!! And let me tell you!!!!!! I got a battery for a way better price, free air in my tires and a free carwash!!!!No more carson Honda for me !! Ill rather go to another Honda Dealership

Efficient

Not happy with service

Bad

Expensive and slow

Love it!

Like it!!

The oil change was great! However the service person that took the car was extremely rude! Don’t have his name as he didn’t give to me. It was extremely unprofessional! We usually had Javier, unfortunately he doesn’t work there anymore.

My service technician, Will is awesome! He’s always helpful and goes above and beyond to make sure I’m informed.

Friendly and fast

Super fast service and good price if you take advantage of the coupons

Very expensive service even with extended warranty.