Love this dealerships service dept. Julian is a great service adviser. Always knowledgeable, kind and considerate. The entire service dept is this way. Best service I have ever seen at any dealership and I have bought a lot of vehicles over the past 30 years. 5 stars ri Bob Baker service dept. I highly recommend them

Went to buy a car. Already had a pre-approved loan. The salesmen kept saying we couldnt afford it and he could show us something cheaper. Showed him the check and he literally said wow. They approved you for that much?Once we sign the paperwork, and provide proof of insurance and the check from the bank with the cars VIN on it, which matched the purchase agreement..... he comes back with a new form and says there was a mistake. So he makes us resign the paperwork. We didnt double check the VIN on that paperwork.We see the car and he assures us its the same car even though we were trying to point out it seemed different.We drove off. Two days later,, we confirmed it was the wrong car. We were given the lower trim. Which meant we would have payed about 8k OVER sticker price.So we came back and spent about 6 hours doing paperwork to get the right car that we payed for. They found our original purchase receipt for the corrected receipt.The manager that took care of us was great. He kept apologizing and trying to get us free stuff. The salesman that did all the paperwork to correct the issue was amazing. He said that the other salesman is a conman and has done it multiple times.Hopefully he got fired

Hey folks, its a car dealership. But unlike the shady ways of doing business in the past, the service and answers I got about questions of the cars themselves and any I had about financing options were straightforward, informative and laid out all on the table. We all know that personnel should be professional and show courtesy but these people were way over the top. One more thing that I appreciated. There wasnt a feeling of a rush to sell you a car. Great experience and deal for me personally. I love my Subaru! Thanks Bob Baker Subaru!

Great experience purchasing our 2022 Subaru Outback Limited. Jim truly treated us like family and made sure that we were happy and satisfied. He took the time to go over each feature and was very knowledgeable. Bob Baker Subaru had the most inventory of new Outback’s and we knew we made the right decision within minutes of arriving. Thanks “Uncle Jim” for the wonderful customer service.

Matt at Subaru is the best! Patient, kind and not pushy but super knowledgeable. I would highly recommend him if you are looking to buy a car there.

Highly recommend BB service department due to our positive experience working with Tanner! He has a great attitude and makes servicing your vehicle a breeze!

Brought my Outback in for its 12 month/12k mile service. Was in and out in just over an hour. Nice lounge with Wi-Fi to continue working a nice plus. Overall, very positive experience.

I was a bit nervous heading in to get the 2022 outback wilderness on my own but Jason was amazing at helping me through the whole process. He was super knowledgable and was patient about all my questions. Most of all, he was extremely kind, encouraging, and honest the entire time. Im sure everyone who works there is great, but if youre heading to Bob Baker for a Subaru I can not recommend Jason enough as your sales guy! To top off my already awesome experience, Kelly was super friendly and accommodating when finalizing everything!

Best car shopping experience. No pushy tactics and very informative staff (sales and parts). Special thanks to Bill Toolen. He addressed all my questions (and I had multiple questions) and drove the sale process very efficiently on a very busy Saturday morning. 5 stars! Have a positive vibe that service will be equally as good, so stay tuned!.

These guys are so nice and loving and understanding. The service is great!

I had a wonderful experience at Bob Baker Subaru during my recent purchase of a 2022 Outback. Yuri, the sales rep, was kind and knowledgeable. He was able to answer all questions and was willing to forward any requests to his sales manager during the buying process. The finance office employee was also personable and made sure we understood everything that was offered for our new car, while also personalizing warranties and add-ons to fit our lifestyle. Fantastic dealership!

I called in on short notice for a fender liner repair while I was at work. I was able to drop off my vehicle before my scheduled appointment time and received a call that it was done less than 3 hours later.The porter staff were all friendly and service advisors would acknowledge me each time they walked by, even with another client. JP was friendly, accommodating, and willing to assist with additional items. If I didnt leave 60 miles away, I would definitely come back.

The very best customer service! And very great selection for subaru!

Searched high and low for this white Forester Sport but George made the process so easy for us. Great customer service, before and after, George is simply wonderful! Thanks so much!

I went for a diagnostics test for a check engine light on. They got me in quickly, but then an hour and a half later I was still waiting with no word on what was happening. As I walked out to find the guy who checked us in he said, let me go find out whats going on. 10 minutes later he came back and said well know more in 15 minutes. I spent almost 2.5 hours and left with them telling me my gas cap probably wasnt on all the way.Nobody told me it would take that long. When we first arrived the guy who checked us in asked if we wanted to wait in the lounge or if I would be walking around with my daughter while we waited. The fact that he thought I could just walk around with my daughter whos 16 months while we waited gave me the impression it would only be 15 or 20 minutes. And when Ive taken in other vehicles for a diagnostics for check engine it usually only takes that long.They should have let me know up front I would be there for over 2 hours. Dont love this place.

The staff is trained to be professional and courteous. I brought my vehicle in for routine service and waited less than one hour before the service advisor called to say everything is complete. They even washed my car! This is the place to do business whether it is sales or service. Very pleased.

To the point, the better of any service done by a dealership in a long time. Pros: Reasonably priced, problems fixed efficiently, info given in timely manner, JP is good at what he does.Cons: air filter not included with oil change, and free car wash is free car wash level, drove away with dirty windows and interior. It is what it is.

Had an exceptional experience with Terrence. Buying a car can be daunting and exhausting but he made it painless and guided me through everything and I left feeling confident and extremely happy with my purchase. BBS is lucky to have him! If you’re even thinking about buying a car from BBS, do yourself a favor and ask for Terrence. You won’t be disappointed.

I truly trust Bob Baker Subaru when I take my Subaru in for any kind of service. My last visit was to have recall work done as well as 6 month oil change. The advisor, Tanner Knapp was friendly, informative and listened to my concerns. He was upfront with how long the service would take and indicated he would make every effort to see that it was completed in a timely fashion. Well, he kept his word—my vehicle was done within the time given!

Terry in sales and Kelli in Finance made our purchase easy and enjoyable. Both were patient and professional throughout the entire process, offering advice and information in a straight-forward, low pressure way. We highly recommend Bob Baker Subaru!

Dustin and Shannon were so very helpful and kept me informed on when the car I wanted would be arriving at their dealershipVery impressed with the communication with everything from start to finish! Dustin was able to help me get the monthly payment I wanted for my new Subaru Forester sport!

Easy, online service scheduling with email and text reminders so you wont forget your appointment. We arrived at the dealership a few minutes early and we were promptly greeted and checked in. We were there for a scheduled oil change and decided to walk to the outlet mall to kill the 60 to 90 minutes we were told it would take (note to others wanting to do likewise, most of the stores at the mall dont open until 11:00). Our service writer (Erick) called after about an hour to give us the heads-up that our car was in its final stages and would be ready in 15 - 20 minutes. The car was promptly brought out to us upon our return to the dealership. The only negative mark I am able to give has to do with the free car wash. The car had some dried water spots on the passenger side and the black lower body trim missed getting fully cleaned. It is a free car wash and you often get what you pay for.

Julian was one of the best service crew members I have ever worked with. He was prompt, friendly, and offered me a free car wash. He also called timely when the car was done and to be picked up. Would 10/10 times come back and work with Julian!

Had the pleasure of buying my hybrid Crosstrek with George Mang. He was extremely helpful in my purchasing experience. Could have been happier with how things went. Thanks again George! Im loving my new Subaru.

I WENT IN FOR A 24K SERVICE ON MY 2017 OUTBACK. ANDREW FERRER GREETED ME AND WAS POLITE AND EFFICIENT. HE INFORMED ME OF PROGRESS AND NEEDED REPAIRS. CHECKOUT WAS EFFICIENT AND QUICK.. VERY SATISFACTORY SERVICE.

Uzair was a great and helpful salesman. Straightforward about everything, and took a couple of young kids (my husband and I) seriously- no pressure. Walked out with the car I wanted. He was patient and listened to what we were comfortable doing. We will be coming back to buy future cars here. Great dealer with great staff! Beats Irvine Subaru.

Incredible waste of time. Told me they had a car, I literally tell them to send me the purchase order, Im ready to buy it. Nothing.Call back a few days later: oh she doesnt work here anymore. Ok fine, who do I talk to now? They insist I make an appointment instead. Sure.I call earlier today to make sure its still there before driving up, switching my insurance over, etc and am told its still available. Show up and they dont have the car. The guy Im supposed to meet isnt even working today.Literally trying to give them money and absolutely no respect for my time. Go somewhere else that wont waste your time.

I brought my car in today because I needed to get 3 recalls done. I also asked for an oil change and an inspection to get done. JP told me I need new brakes and an air filter change after the inspection was completed. He made sure everything ran smoothly and gave me $65 dollars off. He gave me a free hubcap and a free car wash, as well. He informed me of what was happening with my car as often as he could. I highly appreciate his help and the service there. JP, thank you for all you did to help me. To the man who worked in my car, thank you, as well. Also, thank you to the 2 people who washed my car for me. I appreciate all of your service. I hope you all enjoy your weekend!

The battery on my 2020 outback which only has approximately 6000 miles on it kept dying, so without question these guys replaced it on a Friday before Labor Day because they didnt want me to be stuck without a vehicle for the weekend. After testing it, they did find that it was faulty and under warranty. Im really grateful to Eric Lopez and and his assistant for expediting my service. They did a stellar job.

SalesmanTerry helped me as soon as I got there. Showed me the car, answered my questions, did the endless paperwork as quickly as possible. F&I guy Joey did more endless paperwork even faster and I drove home in my new car! A+

Great dealership, helped me find the car I wanted without pressure. Extremely helpful sales agent, ask for Shannon. Very knowledgeable

Enjoyed working with the crew who shepherded my purchase from start to finish. Knowledgable, no fuss process, with friendly help to find the vehicle and create the right loan for me. Kudos to Matt and Joey - couldnt have done it without them!

1. fast and courteous service (5 Stars) throughout service area.2. No shuttle service so you are stuck. Spoiled by BMW service as loaner always provided. (2 stars)3. service entrance difficult to find. (2 stars)4. booking online appears to set you up for constant requests to confirm via phone calls, text messages and emails. (1Star)

Working with Dustin at Bob Baker Subaru is the best car buying experience weve ever had. Dustin is amazing as well as Josh in finance. There was no pressure and they truly wanted us to be comfortable with the deal. We couldnt be happier!

Awesome place to get your Subaru serviced. Very nice and friendly staff. Service Advisor - Tanner Knapp is exceptional. He understands your needs and makes the right choice for you and your car. Glad I have him as my advisor

JP is and has been the best service advisor over the many years Ive been going to this dealership. I completely trust him and he has gone above and beyond every time to help me with the MANY issues I had with my last Subaru. When corporate Subaru did not offer support, JP did and completely salvaged my relationship with Subaru. The ONLY reason I ended up buying another Subaru is because of JP who actually orchestrated the new car buying process so all I had to do was sign and drive away. I know JP will always have my back. His customer service and knowledge is exceptional and BB Subaru is beyond lucky to have him working there!!

Were had no intention of buying a car during our visit. Were interested in the Ascent SUV. We got sloughed off to some two bit hustler of a salesman with a blue stain on his pants. We were doing our due diligence to get more informed about the car (like any intelligent person would do). There were only two Ascents on the lot and neither were the configuration we wanted. No matter what we said, he kept asking us what it would take to get us into the car today (I really hate that line). Once he realized he wasnt going to make a sale, he told us that since we werent interested in making a deal that he was going to help other clients. Mind you, he hadnt finished answering the questions that we had yet to ask. We felt pretty insignificant at that point. We did our test drive and left. If we buy an Ascent, it wont be this place.In summary, 🎶At Bob Baker Auto Group its NOT so nice to be nice. 🎶

Julian, my service advisor, is incredible. He was very attentive to my car needs and took very good care of me. Prompt, on time and car was done in a very timely manner.

Nothing exceptional to write about. I scheduled my cars 1st service, very easy with the Subaru app. I dropped the car off after hours. I received a message the next morning saying it is ready. I made arrangements to pick the car up after the service center was closed. Very simple, very seamless.

I was able to have a sales consultation for my 2021 Subaru Impreza through Sean Madrid and Joey Montoya helped with all the necessary paperwork and financial advice in purchasing the vehicle. Thank you very much for the great customer service at Bob Baker Subaru in Carlsbad. I currently enjoy being an owner of a Subaru.

My Subaru had cvt issues and I had to tow the car to the dealer. Zach the service writer assisted me with great customer service. He was clear, very thorough in his answers, and gave me an estimate. Zach stated he needed some time to properly diagnose it. He also said he would notify me once he had answers. A day and a half later Zach called as he promised and told me he had Good News ! He explained to me a part in the CVT was defective and it was going to be covered under warranty. The car was repaired on day 3 and ready for pick up. Zach also had the technicians look over the car for any issues.I would like to thank Zach of Subaru very much for his outstanding customer service to which he demonstrated, also the technicians for properly diagnosing and repairing the car, and Subaru for providing great service. I am a customer of Carlsbad Subaru.

Very easy low pressure experience. This is our second Subaru with Bob Baker Carlsbad and we would use them again. Sales rep was very patient and helpful as we weighed all the options on models and trim packages. Finance manager is really easy going with no hassle or additional pressure.

My car buying experience here was good (possibly because I used TrueCar.com).Then there’s the service department which quoted me $50 to install window shades which have no moving parts and literally snap into place.I will never be back for service.

My interaction with the salesperson (Yuri) was a good experience. Unfortunately it was ruined with the two interactions I had with the finance individual (Kelley Madden)! It was the WORST customer service experience my wife and I have EVER encountered with the years of car buying process. Never once smiled or even introduced herself. Rushing through paperwork and horrible listener. We love Subaru vehicles but will not be purchasing vehicles from this location or recommend to others.

I needed tire repair, called Friday afternoon and brought my car in Saturday or morning, Zak was my Adviser, BEST customer service I have gotten in a long time Anywhere. If your taking your Subaru in Ask for him, he keeps you informed and has a great attitude.

Incredible service! My sales associate was amazing and helped me handle not only the purchase of my new car, but aided in providing very helpful advice on reselling my previous vehicle! Smart, thoughtful, and helpful!

Purshased a 2019 Toyota Camry Hybrid, $40,000 out the door with all the protection available. Left the dealership without a spare key. Got home to take my wife for a ride and I couldnt because the dealership alarm was left on so I couldnt start the car, then my wife told me why I bought a car without any floor mats. I just hope the car doesnt have any issues.

This place is a rip off! Took my car in for a recall and they first tried to tell me my clutch was shot, which I had just replaced less then 10,000 miles ago. Then they told me my PVC hose was leaking oil.. they said its leaking alot and its visibly coming out of the hose. Wanted to charge me $350. I called my mechanic and he quoted me 95 bucks.. replaced the PVC hose and there was nothing at all wrong with it. They fed me complete BS!

Service writer advised only an oil change as I had driven only 1000 miles since last service. I really appreciated this as I trust people/sales/service to advise me honestly and not just seek to increase business. I have purchased 3 Subaru Outbacks from Bob Baker and have recc. family and friends to your firm. Thank you for a fine service dept.

Great experience. Basic oil change and inspection. Everything was just done right.Kept me informed, completed service in the estimated time and price was as quoted (plus my coupon!) Service associates were friendly and efficient.

Recently we bought a car from this dealer, it was all good in sales, they offered extra things for.incentive on the sale,upgrade; like alarm and Smart.Shield for the Paint, I am on my 2nd trip from Chula Vista, 1 hr Distance, to see.if.they do it today, Because Mr, Norman Amabile, in a bad manner said to us, on many years working on this dealer, they always do their job, maybe its my fault. Mr Amabile, that you dont have enough time to check on.your personnel and be rude when we call for.this matter.

Great customer service, especially from salesman Terry Heitger! He was professional and understood exactly what I was looking for. Hands down, Terry provided the best experience I have ever had in purchasing a new vehicle. I love my new Subaru Forrester!

I got jp in service after a torque converter failure on the freeway. He was fast and was able to get me covered under a warranty I didnt know was still valid. They did solid work and got me in right away. 2 other suby dealers in the area wouldnt be able to get to me until 20 days later but here I got in and done. Thanks guys!

Bob Baker Subaru has an amazing staff. Not just the Sales Department but their Service Department is very thorough. Bob Baker Subaru is only missing one thing. A class that I can take to learn more about my Crosstrek.

Easy, smooth, and stress free. From their first outreach after I requested a quote online, to being greeted immediately after arriving. Terry worked his butt off and did it in a profesional and friendly way. 100% would recommend.

Kristie Vogel our salesperson was awesome. We arrived at the dealership at 6:50pm with it closing at 7pm on Friday. She stayed with us for an additional 2 hours after close of business and closed the deal for an awesome 2020 Subaru Outback. Likewise Kelly in Finance stayed until we were completely satisfied and all the paperwork was done. Very professional and patient.

Bought a 2021 Outback from Seth for a Oceanside friend with one phone call. Seamless experience, clear communication, excellent pricing and great service. This is the way car buying should be every day. Kudos to a ten star Subaru dealer!

I would think twice about purchasing your car from here. I purchased a Subaru Outback a few years ago brand new and constantly kick myself for not looking into this dealership better. Terrible customer service. They never give a loaner car for when my car is in the shop. It’s a big deal to me considering how much I spent initially. I do however love my Subaru which is why I give 2 stars.

I was very happy with my experience at Bob Baker Subaru. My salesperson, Uzair Tahir, always called me with updates and kept me informed on details on the expected arrival of the vehicle. Uzair patiently took me through the features on my new Subaru, checking back with me a couple of days after I picked up the vehicle to see if I had any questions. Everyone was friendly and welcoming, every time I visited. This vehicle purchase was easy, with no pressure. I would highly recommend Bob Baker Subaru.

I love my new Subaru but unfortunately the dealership STILL hasn’t paid off the loan for my trade in after three weeks. Buying a new car is already stressful enough, why make it more stressful for your customers? Super dissatisfied.Editing my review to add that we’ve called the finance office multiple times only to be told to be patient and that they’ll get to it.

George walked me through the car buying experience like he was my father. Gave me advice, talked about the car, and the craftsmanship and spirit that comes with owning a manual. I will never forget my first car buying experience with Subaru and the awesome salesman I worked with.

My service experience at Bob Baker Subaru was excellent. On line scheduling was easy and highly recommend Bob Baker Subaru.

Yesterday, June 1 2021 around 6:30 I called bob baker subaru and was told the car I wanted was on the lot. So I made an appointment for the following morning. When I arrived this morning, I was informed the car was sold after I had made the appointment to trade my car in for it. After half an hour goes by i was brought a ascent, Yuri the sales man was very pushy and just trying to make a sale. The display of customer service is terrible, I feel I should of been called an informed they sold the car after I called and made an appointment to trade my car In for it. Then I was low balled for my trade In, so I went to my car And the sales man went and got the manager who told my husband to persuade me to buy there car. The manager also told my husband he can “buy used Subaru ascents for $27k all day long at an auction so why would he give us more” our cars NADA value is over $30k… my experience here was very rude and unprofessional.

Online appointment was easy to use.The service advisor was ready when I arrivedand the completion time was real close to the estimated time. The technician provided a good report and I feel comfortable that my caris in good condition and will be fine until my next service appointment.

I just bought my second Subaru at Bob Baker. I have had such a good experience with their sales people (especially Manny Morataya and Jason Field who are very interested in helping you with a solution that makes you happy, not pushing any product on you) and their service people. I highly recommend Subaru and Bob Baker!

Service was excellent, but not the scrape on the back of my rear bumper.

The person who helped me was very patient, respectful and helpful. I hope he helps me every time I go in!

Your sales and finance personnel did a very good job in the sale of our new Subaru. Thank you.Ken Boehling

Excellent service. Friendly and helpful! Made everything go smoothly.

This was the worst service I have ever experienced. I was told the work would take 4-5 hours and I choose to wait for the car. I had a 9:30 am appointment. They didn’t even begin working on my vehicle until after 2:00pm! The actual work took less than 2 hours but I was there for 7 plus. The service center should develop a system where they actually work on your car close to the appointment time.

I went to only “look and test” a car that I was looking for, seriously the color of my dreams, my first car ever...And Montana first of all was an Angel on the phone, she call me right when they received the color I was looking for on the Subaru crosstrek 2021 cool gray khaki, long story short, we had an appointment Monday and we where received at the entrance by someone (super nice btw) we told him that we had an appointment and that we where trying to buy or lease, Jason helped us! He got us the car we wanted and a good price ! Can’t believe that we got the car we wanted and he made the process really smooth and easy! Thank you Jason!

Very friendly and family atmosphere. We got our 2021 Outback Onyx Edition within an hour after text exchanges with Bill and helped out by Christy V. Thanks to Bill and Christy for assisting my family and I. This is our 4th Subaru.

Wouldve given it 5 stars if it wasnt for my salesmans boss!! Yuri was my salesman. Really nice guy who worked hard to make sure I was taken care of, but that place needs to take a look at their management. Manager (Perry I believe) got mad at me because I wasnt able to get my per diem per day from Capital One at 8pm. Then he proceeded to yell at Yuri about me while I was sitting right there trying to get the correct info. Horrible customer service skills. Yuri is the man tho!! Really respectful and patient.

I was in an out in no time! Their customer service was truly exceptional, and I love my new Impreza. Thank you Bob Baker Team!

Very positive experience. Everything was delivered as promised and on time. I would recommend this dealership again. Thank you

I Looked at every dealer for Subaru and Bob Baker treate me the best. To A women alone it was important

Recall work was fine - I left without my receipt. Took me several texts and phone calls to get a digital copy.

Terry did an excellent professional job during our purchase of the Subaru Outback on 05/15/21. He was courteous, transparent, clear & concise in responding to all our questions.

The Sales team was very helpful and friendly and they made it a very good experience for purchasing a very good certified preowned SUV.

Their customer service needs BIG time work on. I dont know even where to begin. Sales and finance departments need improvement. There choosey on who they want to with. SO much hidden fees theyll try to tack on you by the way if you decide to buy from here.

Our service guys was great.upfront. kind and you could tell was trying to sell something nor necessary. Our service was quick and price was great!!!

I can’t share this enough! Vws for life! I will only purchase from bob baker. I was missing a spare key Nathan and all the guys up front were more than welcome to help me. They set me up in minutes and getting my spare key on the way. Not to mention will in service always on the best vibes when helping me out with the service of car! Thanks bob baker family! 🤙🏽

We called and made an appointment to test and buy a specific car. We drove for one hour to come see a car. We showed up at the established time and they were showing the car to someone else. Absolutely unprofessional. All they could tell us is: “there’s nothing we could do”. What a bad experience.

My experience from this dealer was outstanding. From the very first email to walking in and leaving the dealer. The first person I spoke to about purchasing a car was Ruben. He was quick to reply and very polite. When I got to the dealer, he was unfortunately gone for the day. So instead, Matt stepped in to help me out. All my information was already saved in their system from the time I was messaging Ruben. Matt is very professional and polite. Whatever you needed, he took care of you. He is very knowledgeable about the vehicle I wanted to purchase and just overall a cool guy to have conversations with. After I signed some papers, he brought me over to Luis to sign the last of the paperwork. Luis is also a pretty cool guy. Easy to speak to, easy to work with, very professional. I was in and out with my new 2021 WRX in literally and I mean literally 1.5-2 hours. If you want a Subaru, this is the place to go to in Southern California. They WILL take care of you. Heck, my little brother lives nearby and brought a couple of his buddies there to purchase WRXs and an STI. That says a lot if thats his go to dealer as well. If I were to purchase another Subaru, I would go to this dealer, even if I live in Northern California. Thank you Ruben, Matt, and Luis. And thank you everyone else that works there that makes this place feel like home.

Great job, JP, my advisor, kept me informed, their whole team was very professional. Recommend the dealer and will continue to use them for my 2017 Forester.

Good experience overall. Service writer Julian Perez is outstanding with knowledge,, problem solving and response.

Very friendly and quick service!

Purchase of a black 2021 Subaru STI went well. Austin was knowledgable, helpful, and it was a fairly quick process (as quick as buying a car can be). Definitely recommend going to Bob Baker Subaru and working with Austin.

Never again, looks like they dont know what they doing.

Repeat customers. Very satisfied with our purchase. Christy is low pressure, answers all questions honestly, and provides great customer support before and after the purchase. Highly recommend!

Best car buying experience of my life.

Bad customer service.Looking around for a car I was approached by a salesperson, but not knowing exactly what I wanted I let them know I was just looking. After finding something I wanted to purchase I approached them. They were with another customer, as appointments are preferred due to covid. I didn’t mind waiting the 15 minutes he said he would be, but I received nothing but poor service after that. Asking for a slightly lower price than the sticker for a used car I was not given just a simple no. I was questioned on my reason for my budget, followed by my choice for a car which I hadn’t test driven, and told to lease a car instead due to my situation. It was a very one sided conversation from someone who seemed to have been upset about something else and blowing off steam with me.He justified all of his questions and suggestion as being the reason they’re the number one seller on the west coast, but the service was just rude. Walked out of there about 5 minutes after starting the conversation as it was clear I was not a wanted customer.

This review is for Tanner Knapp of the service department. Best communication Ive ever had with a car service department. Went above and beyond to get me a rental car free of charge over the weekend when my car took longer than originally told (I didnt ask for one either). Thank you for the help!

Julian Perez was very knowledgeable, courteous and overall a good professional

Always quick to get my car in, communicative, professional and friendly!

I had such a great experience at Bob Baker Subaru Dealership. Terrence was my client advisor and took excellent care of me from start to finish. He created a space that was trusting, comfortable, and I could tell he had my best interest in the forefront of his mind the whole time! I would work with Terrence any time again. Customer service was fantastic...11 out of 10!

UPDATE: READ ALL THE WAY THROUGHBe careful with this dealership if you are buying a used vehicle. We drove across town for a Subaru Outback and it was sold when we arrived. They are disorganized and do not have the processes in place to know what they do and do not have available. I suggest calling before you leave and again in the middle of your trip because they will not contact you to let you know what is happening. The woman I had been working with all day via text was gone before we arrived and we were not given another point of contact. Like I mentioned earlier this dealership has poor processes in place to assist its customers and they dont really care that you are inconvenienced. They did try to show us other vehicles and were kind, but made no offer to accommodate us for their mistake and the other vehicles were not equal to what we went to purchase. Good luck, you will need it.UPDATE: I did not call the dealership back. It took them a full week to respond to my review and at that point the car was gone. This is the type of problem that should have been handled immediately. As mentioned previously there are problems with the way the business is run. If it takes this amount of time to respond to an unhappy customer ( A full week), then the business is built on volume and not customer satisfaction. One unhappy customer isnt important to them. Just hope that you are not the one.

It was an amazing experience very transparent. Manny was great and made it feel like we were dealing with a friend and very accommodating. Manny stayed in touch even weeks after my purchase, answered any questions. Thank you Manny for all of your help with my new Subaru. Wonderful staff, Josh and Jamie were an absolute pleasure to work with as well.

The mazda store recommended the subaru.stores collision center for painting that twinkly mazda red soul paint. good call. i spoke to jeremy and they handled the insuran e people and the painting. looks great.they were speedy,too

Julian Perez got me in and out as promised in under an hour on a drive up oil change/tire rotation.