Im not sure what to say. My wife and I went in to test drive a vehicle and met Jose. The test drive went well at which point we asked for pricing. Jose said he would email us the figures. A day and a half later were getting marketing spam and still havent received the pricing. We called the dealership to ask for help and were turned away. Long story short, they dont seem interested in selling the cars on their lot. Its a truly bizarre situation that no one at the dealership seems interested in resolving. Rest assured well be purchasing our vehicle elsewhere.If you want to chase them down and beg them to buy a car, then I guess you can give them a whirl. If youre looking for help then save yourself the time and hassle and just go somewhere else ... anywhere else.

I am extra suspicious of car dealerships because I used to work at one so I know how it can go. I have been looking at used cars for months now but due to the shortage - whats out there is usually either too expensive or has lots of defects. Often these days when inquiring about a vehicle you dont even get a call back. From the very start my experience was completely different. Dino called me right away after I submitted an online request (only took a few minutes to get a call back). He was very up front about the status and condition of the car. He took photos for me and provided all the information I requested. He wasnt pushy and was really helpful and kind. When I got to the dealership Dino was with customers so I was greeted by Patrick Carr who took over the sale, he was wonderful, honest, kind and trustworthy. I didnt feel the stress of a normal car purchase interaction at any point. I trusted both of them and knew they were helping me not just selling me a car. The gentleman in finance was wonderful as well Sirus I hope I got his name correct, I did want to mention that there was no high pressured sales there either. Just wonderful humans doing their job and going above and beyond for another person, not just a customer. Thank you Lexus of Carlsbad, Im so happy with my new/used car and the process was impeccable.

Excellent experience! Joe is great to work with. Simple easy. He has handled my last 2 purchases.Sales manager Randy is Excellent also!

This dealer has ABSOLUTELY provided the best service I have ever received. Every single person that has helped me from the moment I drove in to the cashier that last helped me to The operators who picked up the phone were so nice so accommodating I have never ever gotten this kind of customer service from any of my previous dealer experience. Ive owned BMWs I have owned Mercedes usually go to the Beverly Hills dealers to get my cars serviced never have I received such an amazing customer service. I would give five diamonds instead of five stars bless you all thank you

Great service and deal!!!I Live 3 hrs away from Carlsbad Lexus, I looked online and seen a car that I liked. I put in an inquiry and got a fast response. David Flagg reached out to me and I informed him about the car and my offer on a Lexus ES. He said he would talk to his manager and they quickly accepted my offer on a I drove down.They didnt hassle me with add ons. I left the dealer with my pristine certified Lexus ES in a timely manner.

We had a excellent experience purchasing our recent car at Lexus. Joe, our sales consultant, was very professional and the whole process went smoothly without feeling pressured. The sales manager presented a very fair offer the first time. We highly recommend Lexus Carlsbad if they have a vehicle your interested in.Gary and Pam

I would not recommend buying a car from here. My wife and I were quoted a price on a vehicle and told it was on sale. Turns out they lied and told us that was never said. I paid more than I was originally quoted and we left there two VERY unsatisfied Lexus Carlsbad customers.

Their service department is awesome. Porters make things easy, Drew my writer was extremely kind, & the facility is well maintained. I only come here for major concerns despite it not being the closest dealership I go because I can trust them with my service & my car. Thanks guys, keep up the good work!

Let me tell you something I happen to run out of gas right near this place and you would think they might have some there some where, but not only was there not a drop of gas anywhere even in a can but theyre also was not one single person there that even acknowledged me let alone tried to help me. Not one soul tried to even ask if I needed anything or did I want to see something. in fact, Id go so far as to say I feel like the dealership ghosted me LOL

Excellent customer service from Dino, thank you so much..🤩😃🙏🙏🙏

My cousin Isabel B. purchased her dream car today. It was the 2021 Lexus NX 300 5 Dr SUV in Nebula Gray Pearl. We have been searching for this car since April 2021. I just googled this car online today and Lexus Carlsbad had it in their inventory. We took a drive there and Haley DeAnda helped us. She was professional, courteous, and very customer service oriented. We told her what we wanted to test drive. She was quick to respond to get the key and the test drive was great. She explained to my cousin all the features in this car. Randy one of the sales manager came to Haley’s office so we can talk about the price. Then, after we agreed on the price, David the finance manager came in and introduced himself that he will prepare the documents for my cousin to sign. Everybody was very nice and it was a great day for my cousin and Lexus Carlsbad.Haley recommended other services we can purchase which we did in financing with David. After signing all of the documents, David walked us back to Haley’s desk and wished us well. My cousin’s car was detailed with a big red bow on top. Made this very special for Isabel. We took pictures of course. Before we left, Haley really took time to set up all of the technical set ups and made sure we were very satisfied with everything before we left. She gave her business card and said if there is anything else we need help with to just give her a call. Please recognize Haley DeAnda for a job well done. Thank you to David Carillo for being patient with all of my questions and explaining all of the other optional services we can purchase which my cousin ended up purchasing several. Great Job Everybody at Lexus Carlsbad!

As a first time car buyer and someone with anxiety, I am in the process of buying one of their used vehicles and they have been so helpful. I did NOT come prepared, so I just came with wanting a certain car and they where so patient with me and really worked with me being a first time buyer and having my mom across the state being a co-signer. Ken Brickman was super kind, very helpful and gave us the best test drive on PCH. I can not thank Lexus Carlsbad so much and I can not wait to be picking up my new car soon!

Bad car buying experience. Pay our price for a certified used lexus or get out was their attitude. Purchased my car as a certified used but they couldnt ever find the issue with my heater going out after several attempts while under warranty. An independent mechanic found and fixed the issue first time.I also use premium oil in my vehicles but they refused to use my oil when I went for my service. Lexus San Diego used my oil, no problem.I highly recommend buying your Lexus elsewhere.The same group owns Lexus Escondido and they have the same questionable service policies.

I stopped at this dealership expressing my interest in a 2022NX the new model. Patrick Carr the sales consultant said they have NO information NO brochures nothing on the new 2022NX model however the 2nd time I stopped a few days later I was lucky enough to get a ride along with another customer to test driving the 2021 NX And I appreciate that. When I was getting ready to leave I checked with the receptionist and asked her about a brochure and she was nice enough to walk over to the counter and get me a brochure on the 2022NX so I guess when Im ready to buy Ill have to check with the receptionist.

Each experience is always great, the representatives are always polite, and very kind. In, and out its as simple as that. Its never a long wait time.

I’ve been bringing my car here for service since I purchased from them about 6 years ago. Always welcoming and friendly. Yes, sometimes there is a wait, but I plan my day around it and go out to eat with friends the day of my appointment.

Best service center I have ever been to

I had a very good experience, I went to a few different Lexus dealers, at this other places they didnt took me serious.I did call this other dealers later to find out what happened they told me you have bad credit, and thats their reason for contacting me afterwards.When I got to Carlsbad Lexus Jorge sauzo approached me and started to showed me cars and yes I bought one, the bad credit still and the rate is a little high, but, I took the car that I wanted home.Jorge did an awesome job together with the finance department.I do recommend if you want buy a Lexus, go to Carlsbad Lexus

Huge Thank you to Cyrus, Dino, and Randy! They took care of me and were very informative throughout my experience at Lexus Carlsbad. I would recommend these guys hands down! They’ll take care of you just like they took care of me, just go.

Today was my first time at Lexus of Carlsbad, I bought my Lexus is 300 in Lexus of Tustin in March. I went in for a routine oil change & right away when I arrived, they were very welcoming & friendly. Was helped right away, I met with Ryan Claudin the service consultant. Very helpful & went through the services with me. I was able to get a loaner car to go home & relax. I picked up my car later in the evening, fast service picking up my vehicle. My Lexus was spotless inside & out. I am definitely excited to be a part of the Lexus fam. Looking forward to my next visits. Thank you. Definitely made my day. The little things matter.

I have been taking my Lexus IS250 here for service almost 10 years. This place used to be great, but they have lately been missing basic things. A month back, I took the car in for work and the car had to be jumpstarted when I picked it up because the battery was dead. After the battery was fixed, the windows did not work and I had to take the car back to get the windows re-set.Later, I took the car in for an oil change and the mechanic did not re-attach the plastic engine cover and left it rattling under the hood. I returned to the dealer for them to secure the plastic cover with snap ties.Today, I took my car in for the check engine light. They did re-set the light but delivered the car to me dirty. I had to wait 30 minutes for them to clean it. Hope they get it together again.

Excellent customer service. Dino and Ayisha were the best!

PAT IS THE BEST SALESMAN WE HAVE EVER MET!!! We have bought two cars from Pat in the last month. We came in to buy mom a GX460 and soon after we followed up with Pat to buy a beautiful RC-F off the showroom floor. Best dealership experience we have had, they rolled out the red carpet. Somebody give Pat a raise!!

I bought a 2017 Lexus LX and am in love with the car. There were some minor things that needed to be repaired from the original person who leased the car, and Rick who is the service manager and Patricia who works for customer service, we’re huge blessings... besides the extra little goodies that I was blessed with from the dealership, the new paint, entertainment screen and speaker are pristine and they were kind enough to bring my car to my home. Long term and first time customers of the dealership, become friends and are so well taken care of! I highly recommend Lexus of Carlsbad and in particular parts and service! As a 20 year business owner myself, I couldn’t have asked for better! I was blessed and am thankful for everything that was done for me and for the car!

Great service. We come back here from Orange County for service because we got the car here

Ghassan Asfour with his manager Randy is the best thing that ever happened to me in my Window car shopping in Lexus Carlsbad two days ago.The “ No pressure sales peach ” makes your car shopping experience a pleasure.The full understanding and patience of what I need and want is Incredible I felt like I had family member shopping with me. I forgot I’m with a salesman.Thank you Ghassan for all your helped through the whole process. Also the rests of the crew afterwards like David on accounting, Annabelle on costumer service and Armando. They made sure I’m happy.If everyone can have the same experience on car shopping like I did two days ago with Ghassan and the whole team at Lexus Carlsbad, the world will be in a better place and We all be driving a Lexus.So go ahead pay them a visit and see it for yourself. So glad I did.

I was ready to buy a Rc 350 the same day I went in to Lexus of Carlsbad and I understand that I look younger than my age but when I went into the dealership I was pretty much ignored. The sales representative was distancing himself from me when looking at the showroom cars and when I confronted him all he wanted to do was offer me a brochure and pretty much hinted that I leave. Overall I had a poor experience with Lexus of Carlsbad and I just went over to Lexus Of Escondido and purchased the car I wanted even though it was a longer drive and out of my way. Hopefully the sales team at Lexus of Carlsbad will learn to treat everyone the same and with the utmost respect.

We were in the market for a used Lexus ES 350. And found more than we could drive. The sales representative Patrick was a prince to deal with. Very helpful. Yes he helped us drive away with a smile and a great Lexus. Thanks.

New in town and so happy with the service to my 2018 NX 300. Ashley got me scheduled and took great care of me, very pleased, I’ll be back for service and my next purchase.

Excellent dealership with an amazing staff. You’re treated like family and they went out of their way to get my car back to me, despite the high volume of service requests they had received that morning. I was in and out in under two hours and received a complimentary breakfast while I waited. Highly professional and courteous and they will continue to get my business from this point forward.

My wife just bought a 2019 Lexus UX, i must confess that i walked into this dealership knowing it wouldn’t be easy for her to get this car because if her lack of credit experience and not having a significant proof of income yet i knew how of a responsible and hard working woman she is and I encourage her to give it a try, i must say the job Felix, Jeff, and Bob did was just incredible, cant say how thankful we are to this guys and knowing that there are still honest, honorable, and hard working sales people that don’t just care about making that sale but truly go out of their way to help other’s. Huge Thank you from the bottom of our hearts FELIX, JEFF, and BOB from our little family.The Hinojosa/Mukhametzyanova family.

If you are looking for a new car at a reasonable price, Lexus of Carlsbad is the place to go. Rick was my car salesman and he was phenomenal. I was not planning on buying that day, but the price was right and the overall experience was amazing. They truly treat you like family and I was not pressured into buying. I would highly recommend asking for Rick. He will make your car buying experience one that you will never forget.

Michael Simon was our sales representative and he was a man of truth and willingness to help us. Weve been to El Cajon, Escondido, Kearny Mesa, etc to find my dream car. Michael went out of his way to make sure I felt comfortable in the car and also made sure we had the best deal . He was very straightforward and really didnt sound or tried to force me to buy. It just felt natural, it felt right. If you go to any location, ask for Michael at the Carlsbad and he will do everything he can for you. Thanks again for my 2020 Lexus RC 350 F Sport!!

Patricia is best customer service person ever and Lexus is lucky to have.She deserves a family paid vacation!!

Friendly staff and efficient

Was in the market for a L/Certified IS or RC model and Ghassan Asfour was the sales person who took care of me. I had been previously looking in Escondido Lexus and spoke to 3 different sales men and women there and ill just say this, Ghassan blew all three of them out of the water by a landslide. Im very happy to have purchased from Ghassan. Overall my experience with Carlsbad Lexus was amazing unlike Lexus Escondido. One of there sales mgrs ( Michael ) literally boasted about how they are #1, and maybe they are number wise but boy could they learn a thing or 2 from Carlsbad Lexus. Thanks a million to Ghassan for your help and willingness. Very pleased on my purchase but equally with the way i was treated if not more which made the whole experience 10 times better !

From the moment I arrived to the time I left with my AWESOME RAV4 Hybrid, everyone was very friendly and professional. Brian Barrantes was welcoming, friendly, and understanding of my budget and car needs. He was also patient and communicative. Thank you for an awesome experience, Lexus Carlsbad!

Was able to get a car we wanted, but like all dealerships they have the fees and tricks to get you to pay more. Additionally they do the famous they have to run your credit. This is not true unless youre getting a loan from the dealership.

I had some recall work required that I was unaware of. I took it in to have the work done and it has been the best car dealership experience I have ever had! The customer service is phenomenal, especially from Mr. Johnson. He was extremely caring, and would constantly update me on my car. Highly recommend this service department!

Thank you very much to Orlando for a wonderful transaction and taking extra time to make sure we left we the right car. A+ service all the way around. I love my ES 350!

Courteous staff and good experience purchasing a vehicle

Lexus Carlsbad is AMAZING!! Sales and Finance go far above and beyond to deliver the BEST customer service, the BEST price possible for your vehicle, honest and straight forward communication and much much more! After shopping around for luxury vehicles, it’s NO WONDER WHY was are forever LEXUS customers. I never knew that buying your dream car would be so easy and enjoyable! The management here is surely top-notch! They even delivered our car to our home 60+ miles away from their dealership. Talk about “customer service”!!!Thank you Natasha, Felix and the whole team at Lexus Carlsbad!The Lynn family(Happy customers for life)

It was the fastest. I made over to see your cars getting into the dealership feel like a maze getting inside everything so dark lonely need up-to-date for amateurs you need to read design the dealership soon as I walk into the dealership I feel like I want to go to sleep drain my energy same thing as a sales person doesn’t communicate and ask him what car you want and showing you and that’s it no questions no talking I felt like nobody wants my business goodbye

Lexus of Carlsbad is excellent. Thank you so much to Fred Yakou (Manager), Aisha (Finance), Haley (Sales),Omar (Sales), and Nadeen (Sales).You definitely have a great team at Lexus. Customer service was excellent all my millions of questions were answered. Thank you everybody for making my Lexus ES 350 purchase an excellent one. I will recommend for sure. :)

Best Service, Period. Nick who is a greeter, was extremely helpful. Patrice, who is their tech master was great. Nicest place to go for service.While you are there and need a new or pre owned car, see Felix Giles, he is a real honest to god celebrity...

Yesterday I purchased a L/ certified GS350, Ive been in many other dealerships and this one was the best, they put me at ease the whole time, everything was clear and they explained every single document. when I will get another car definitely I will go back there again. If you go there ask for Rick Taylor and Im sure you will have experience like mine.

Top notch service and servant leaders that o would gladly do business with again. Feel like I was treated like family. We got a great vehicle at a great price. Very satisfied!

I had some concerns when I took my vehicle in for service. The Team at Lexus Carlsbad absolutely showed they are Pro-Consumer and have the highest standards when it comes to “Customer Service.” In this day Many companies are so quick to dismiss a customer. Brent, Able and John took the time to personally address my concerns. I’m sure these gentlemen are very busy and for all three to take time To help solve my concern proves why they are such a great representation of Lexus Carlsbad. Thank you again.

Only 4 stars cuz service was pretty slow; will give thought to using the Escondido dealership for routine work.

Best/easiest car buying experience we’ve ever had! Tim, our dealer, went above and beyond. We could not be more pleased! We are so happy to be apart of the Lexus Carlsbad family.

* Note: didnt end up buying car. Review based on prospect experience.Usually, when people come review a dealership, it is post-sale or a no sale experience with negative context. That is neither the case here.I am here to share my experience that included two test drives during COVID and negotiations to follow.Ghassan (with the help of Haley), was presented my lead and he was very warm from the get go. He made the test drive as seamless as possible, given the fact that he was unable to be in the car with me. Not being in the car did not stop him from educating me on all the features and differences in the vehicles.While I was on a test drive, Ghassan took the initiative to get a quote for my 2012 Civic I was going to trade in. Though I did not accept the quote, I appreciated that he took the time do that while I was on the test drive, speeding up the whole process.Days following, Ghassan and I connected because I was able to sell my Civic to a family member and I was ready for my new car. Ghassan was very responsive and easy to communicate with. He was a great sales person, and I would recommend him to anyone looking for new car.While we ended up not being able to make a deal, my experience was positive, and having worked in a dealership myself previously, I can confidently say, this is the type of experience you want.

I am still rejoicing at my experience! I felt like I was being welcomed as an old friend returning from afar! The entire experience was wonderful. Ken and Sam were courteous, accepting and gracious. I believe I got a wonderful deal and am one very happy camper! I only have positive thoughts, feelings and words about Lexus Carlsbad and it was WELL WORTH the few extra miles to arrive at an excellent dealership! If I ever buy a pre owned vehicle again, my search will begin at Lexus Carlsbad.

Rick Taylor is the only guys you need when you are making that big step in buying a new car. He makes buying a car so easy, and stress free. I bought my first car just last week, and even when I thought I couldnt find the perfect car at the right price, Rick never gave up on me! Lexus of Carlsbad values their customers and ultimately treat you like family. I promise you wont regret working with their team!

My family had purchased 5 used cars before and this 2015 Camry is the best one we have ever got so far. It is almost like a brand new car and with a very reasonable price. Thank you Alan! You are the most sincere sales consultant we have ever met before. My family will definitely enjoy this Camry over the next 10 years to come~

I recently had an issue with Lexus of Carlsbad, something went wrong when I took my car in to be serviced. There wasnt really any resolve for me immediately when I went to handle this issue. I was pretty disappointed by the issue when I got done speaking the the representative. The next day the manager called me to resolve the issue. And explain to me that it was out of the power of the newly hired representative to fix the issue themselves. We I totally understand. The manager who I spoke with took time to explain the matter at hand and what had happened and I really appreciated that. Then she told me that Lexus of Carlsbad would fully take responsibility for the issue. I really appreciated that and appreciate the manager their for helping to resolve the issue.

Repaired my vehicle quickly and its running better than ever. Courtesy vehicle is a nice perk when repairs are needed. If you are buying ask for Sean, hes knowledgeable with Lexus vehicles (service tech turned salesman)and can talk home brewing with you👍

We were greeted courteously by Paul McBride and talked about our needs. He showed us the sporty Lexus, took us for a test drive, and a couple hours later we drove home with a brand new Lexus. No pressure, no arm twisting, no games. Love this place and I love my car!

The level of professionalism is spot on. The Carlsbad location is the main dealership I take my car to but also the Escondido dealership when Im in area. The customer lounge area is always clean and kept and the coffee bar is great when waiting for your car. I always get my car back washed and ready to go.

It took two hours for a simple 10k service. However, the nice gal in the service lounge and the valet driver were very attentive and made it pleasant to talk to them. Lexus should really work on the lounge make it a bit more mom and kids friendly.

Great services, always friendly staff very welcoming. this is my prefer location take my care for services. really like how there threat you excellent service

Great experience....but I have already filled out a review form??Another one is needed? Fyi, someone should look at Ms. Duffs photoon the email...she looks somewhat like a cartoon character, distorted and weird..which, Im thinking is NOT the look your going for. Hope not.Otherwise, Good job All.....thank you, Georgia McClellan-Wood

9 years ago we were in the market for a convertible for my wife. We eventually purchased a Jaguar, but we were greatly impressed with the Lexus Salesman, Bob Kregur. Recently my wife decided to go for a sedan and when we walked onto the lot at Lexus Carlsbad, we were pleased and surprised to once again see Bob. His expertise and calm manner were very professional and reassuring. We knew if we were to purchase a Lexus, it would only be from him. One of our concerns with the Hybrid was the ability to hold our golf clubs. So we decided to stop by with them after we had played one Sunday afternoon. We wasnt working that day, but made special arrangements with Patricia to assist us. Then, she turned out to be a font of knowledge on all the electronic features of the ES 330h. All in all, it was a great experience and I felt we received a fair deal as well. And my wife couldnt be happier...all a husband could ask for!

This is for the service department: 1 star because the staff really is, very very friendly. Thats it.Overall though, I was really disappointed in my visit and wont go back. Three reasons:1) Their prices are outrageous, there is no other way to say it. I dont care that this is a luxury car brand; they use that to charge prices that are borderline unethical in my opinion. Even if you dont want to DIY, there are so many other options to get the same service, at the same speed at a MUCH cheaper rate. This is the primary reason I will not be returning.2) Lack of attention to detail. The real reason i brought in my Lexus was for a thorough inspection and to get the dreaded Maintenance Light turned off (not the same as the oil change light). I made it crystal clear, thats why I was there... Please ensure the tech turns off this warning when they are done. Did they turn the light off? Nope.3) Apathy. When the rep called me and told me they were done, he let me know that it looked like some rodents may have been making a motel in the engine bay. He said there were leaves and sticks strewn about, and to keep an eye on it. Low and behold, when I popped the hood when I went home, I expected this tech to have made some type of attempt to clean some of that debris out. Nope.100%, I will not be going back.

Amazing customer service by Fred today. We didnt buy a car but he treated us very well, offered my kids and us water/juice. If we decide to get Lexus will get it from carlsbad location for sure and from Fred.Thank you for a great service !

This is the first time at this dealership, my husband and I were welcome by Mr. Felix Giles who was very pleasant, professional and courteous He understood our needs and work with us. We left the dealership with a good experience, and are very happy with the Lexus RX350 that we purchase. We would highly recommend Lexus Carlsband 🤗to our friends and to ask for Felix Giles. Thank you for all your help Felix.

Had a service visit for scheduled maintenance and headlight error light. Staff was super friendly, engaging and chill, the waiting area is very luxurious like a nice hotel (even the bathroom), and the courtesy car was very clean and even smelled freshly cleaned. I will be back for my next service visit for sure.

Great dealer and service department

Bob Delaney in sales was very professional, and not pushy in any way. He guided us through the lease process with ease, same for the finance team. Highly recommend for anyone looking to lease.

I recently purchased an L_Certified car and brought it for service for a due bill item. There was no record in service of my repair item and I wasnt told to bring in anything for proof at time of purchase; otherwise I would have presented the due bill. Mr Castillo found the authorization and provided me with a loaner vehicle for the duration and called me when the work was completed. The repair was impeccable and I was completely satisfied with it. Other than that, I believe everything else was as expected.

Abel Jimenez is a great service advisor never once has he disappointed me or my family. He greets you with a great smile and positive attitude all the time. I drive from Escondido to Carlsbad for maintenance on my Lexus GS350 its well worth the drive, just to receive the quality of great service.Lorenzo Maldonado.

Super fast & friendly customer service!

Overly bureaucratic when it comes to service. The person on the phone can never answer the question.They have loaner cars, which is good of course, but its a convenience you pay for in the service rates.

Just leased my new Lexus NX 300 from Walid Dumit. Great experience and outstanding customer service. This is my 5th Lexus from this dealership and each time the experience gets better. I was able to get out of my lease 6 months early and lower my payment. Thanks to the team at Lexus Carlsbad Walid Doumit! I will remain loyal as long as I am still driving. I recommend this dealership and Walid in particular to anyone seeking a luxury brand.

Very clean n friendly places to shop for car n SUV. Went looking for a RX350 use but didnt buy it.

I have bought and have my serviced my cars from Lexus Carlsbad since 2005 and have always been very satisfied with their service. Salesmen are always very polite and helpful, managers have always spent plenty of time with me and have made me feel very comfortable. Their prices have always been lower than any competitors. Therefore I recoomend them very highly.If you have dealt with a lot of dealers, Im sure you will notice the great difference!

Very pleasant buying experience. Felt no pressure on buying options. Bob Kreger and Preston were very helpful in locating RX 350 with exact color and options we wanted. Negotiated price of car by phone and text.

When I was buying this Lexus, the original salesman Harvey did not show up at the appointed time, so I had to start over with different salesman, Steve. When the deal was done and I asked about time, Steve said no problem, it will take no more than half hour. It turned out 2 hours. Since Steve was quite knowledgeable in other ways, he surely knew how long it takes .... honestly?Fast forward to one year ago:My friend did me a favor and took the car in for its routine 12 months maintenance, it was by appointment, but Lexus Carlsbad wasted several hours of his time anyway. He did not complain much, but now I know what he likely went through. His words were good thing I brought a book with me.Fast forward to today:This same car is just a backup, I hardly drive it, less than 3,000 miles in 2 years. The factory mailed me 2 routine maintenance reminders, to get oil change, check brake fluid and tire pressure. By chance, I happened to be driving in that particular car, past that particular dealership, picking up something for the primary car from a nearby parts store. It was early afternoon and I had an hour to spare, so I took a chance and stopped by the Lexus dealer without an appointment, being apologetic .... if by luck you are not too busy, else I will do it another time by appointment.The greeter smiled no problem! so I smiled back and pulled up to a designated space. I had to wait for the service writer Drew, and this should have been a clue. When Drew finally emerged, he had paperwork in hands. Once again, I asked about scheduling, once again got the same answer no problem. Then the paperwork was signed and my car was driven away. I asked Drew again about time. This time the answer changed from no problem to you can pick it up next Monday (To change oil, check brake fluid and tire pressure?) I wanted my car back and Drew adjusted his estimate to about 3 hours.My options at this point were to scrap everything, rip up the paperwork and go home mad, or to bite down and endure this trap. I did get a loaner car and Drew promised to call me no later than 5pm, since they close at 6. Except that nobody called, and at 5:45pm I called them. Drew - that earlier no problem Lexus representative, he supposedly became suddenly ill and needed to go home sometime between 2 pm and 5 pm. And that was that, Lexus customers be damned! However, the car was probably ready to be picked up. I asked: If the car is ready, why didnt anybody else call me? No answer, the phone line got transferred to a cashier who did not know anything about anything, except that the car is ready and they are closing in 15 minutes. Keeping their loaner car over the weekend would cost me $130 while they keep my car locked up and collecting dust. The cashier asked smartly how can I help you? and I replied by staying open 5 minutes past closing time. She hesitated, but promised to do that, sort of, and I made it there just in time. One of the guys there told me: Brandon swears that he called you. The lies just dont stop at this place.On a positive note, they have a sign which says that they accept from public old engine oil for recycling. Thats a nice thing to do, if it can be believed.On a negative note, Drew knew nothing about that, he explained that the sign was there only for a week. Well, I noticed that sign just while waiting for Drew to show up!!!So there went my whole afternoon for an oil change, but for Lexus Carlsbad, thats no problem!

Took my old LX470 in because the suspension was acting up. Had a great experience. Everyone was very nice. Sophia and Brent from the service dept got my old car riding like a new one.

I loved working with Bob Kreger. I went to the dealer to ask about the 2018s coming in, and that is when Bob came up and told me I could get a really good deal on a 2017 right now, and especially before the end of the month. I ended up getting a 2017 IS Turbo which I love. I told Bob what color I would want, and two days later I was driving off the lot in my dream car. Bob went over everything in detail with me on the car. He was very professional and nice. He called me the next day to see if I had any questions or concerns about the car. I called him once to ask questions about the radio and navigation, and he was very helpful on the phone. This is my third Lexus IS, and I just love them

Lexus of Carlsbad went out of their way to provide me with the best deal available, and the service was exceptional. Look forward to doing more business with them in the future.

Best car buying experience Ive ever had. We bought a used 2011 CT200h. Great car 41mpg!!

We just purchased a new RX350 from Lexus Carlsbad and love it!!!! Our salesperson, Dwight Alfonsi, was exceptional. He made a special effort to make us happy and it worked. Nothing more needs to be said....it was an overall great experience. Thank you Dwight!!!

I got my Lexus Ct200h with their pre-owned dealership, dealer was nice, and get a great deal with the car.After a month I come back to edit my review. They got great dealer, but the service is horrible. I went to the service center because I smell there is a dead animal inside my engine, and I just want to remove the dead animal. But the advisor told me it’s better to replace some stuff due to smelling. But when I go back home check the paper work, I saw there is “customer requests” for replacement that I never ask for. Interesting place making nice businesses.

Steve was fantastic and Alan in finance wrapped it all up perfectly. Couldnt have asked for an easier and more pleasant car buying experience.

While traveling from Scottsdale AZ to visit our daughter in Carlsbad, we decided to stop by Carlsbad Lexus. Even though we had our 3 dogs with us, the lease on our 2015 RX was coming to an end so we wanted to view a GX460. We were greeted by Jose Martinez who fell in love with our fur babies! We went on a couple test drives while our pups were in good hands at the showroom and decided to lease another RX350 but the L version this time. The financial manager Jeff Curtis was a great sport with my negotiating (I love to do that) and just when I thought I’d have to walk out to meet our daughter for dinner we came to an agreement! We love our new RX350L Luxury color; Caviar with black interior! Thank you Jose & Jeff for the awesome customer service and who knows... maybe we’ll drive back over to get our next Lexus when the RC lease is up! Hugs & Kisses, the Nichols clan!

Just love this showroom, its an experience. I was there with a client of mine, checking out the meeting facilities to hold some seminars at this location. From the fountains lining the entrance, the Lexus Technology Room and the Vantana Restaurant on site, you could spend a whole day there. Its a true Lexus experience and a great place for business meetings, workshops, seminars etc.....

Okay don’t get me wrong, I love Lexus and truly respect the brand BUT this Lexus dealership is terrible when it comes to service. I have been a prior customer with my other 2 previous Lexus vehicle for 4+ years, so it came to me as a surprise when I took my LS460 in about a week ago. Apparently my Lexus “VSC system was broken” so it would cost me 2600-8600 to replace... It truly was on my part I left the gas cap unscrewed slightly so the “check engine” light was on and the “cruise” control wouldn’t engage but I truly believe either the mechanic is an idiot to claim I need a new VSC system costing me an arm and didn’t bother double checking the gas cap or this dealership is a straight SCAM when it comes to service. So essentially I took my car in for a 168 dollar car wash because they didn’t do s*** in diagnosing it. I’m starting to smell something funny when they tell me my front suspensions are going to be 12k with service...NEVER COMING BACK.

Great buy, easy to work with, spent the time to sell us a great new cat. Thanks again for the great experience.

Very satisfied with their services

Very professional and very respectful sales team. They make it easy, no pressure what so ever. I was in and out with my new 2015 ES350 in less than 2hrs.

First let me say that this review is on service, not on a purchase. I bought my Lexus LX from Lexus CARLSBAD in 2016. It’s was about $100k for the SUV. I love it. I have done all my service there, including tires, since I bought it. 3 weeks ago I had my 60k service done for about $1000. They told me I needed 2 new tires. So they ordered them and last week I had them installed. My tires run about $500 each. I went in today because I have a nail in one of my tires. All of which have been bought from Lexus CARLSBAD. They wanted $52 to fix it. Nobody else, including Costco charges to repair a flat on tires you buy from them. There are even places that will repair your tires for free even if you didn’t buy from them. I am now at Big O tires getting my tire fixed for $30. It’s also where I will be buying my tires in the future. I realize that by going to Lexus CARLSBAD for service, I am paying more than I would if I went almost anywhere else. I get a very nice loaner when I’m getting service. But I would expect them to at least be able to match Costco in quality of services. I will go back to Lexus CARLSBAD for my next car. But I won’t buy tires from them again and am considering doing my service elsewhere.

Worked with Patrick and he was very pleasant and professional. Even though the car I wanted was not on the lot, it arrived the next day ready to go! Thanks again Patrick for all your help!

Felix Nighthawk Giles (Google him!) was incredible and not even close to the best salesman I have EVER dealt with at a car dealership. Why? Because we wasnt trying to make a sale, he was making a conversation.I came in simply looking for potential 4 door sedans once I was done with my Grand Cherokee lease. I was considering BWM M3s, Q50s, and a few others. He listened to my needs / wants, and he said I know what youre looking for... GS350 F Sport.I loved the GS 350 F Sport. The aesthetics alone matched my current Jeep with white paint and black rims. SOLIDHe was patient and negotiated fairly. Deal done.Then we moved into finance where I worked with Bob Wehbe. Again, another smooth process and very easy transition. Bob was personable and forthright which I appreciate.I really cannot express how genuine and helpful your entire team was. Felix is a good man and I have already raved about my experience with him to my friends and family. Bob was a pleasure as well and as honest as one could hope to be.What a pleasure!

I recently bought an RX450 from Alan Talebi. He was very helpful. Sam was also very easy to deal with. So far I have had a very positive experience with this dealership.

This is my third Lexus from Lexus of Carlsbad and most likely my best experience yet. My current lease was due and I was undecided upon what vehicle to get. We met a sales professional by the name of Walid Doumit. He was so patient and never pressured us in any way. We drove several cars before coming to a final conclusion. Each time the sales manager was able to run numbers so we could compare lease payments. They let us go home to weigh over the options and we came right back to get the right car.By far this was the best car buying event I have ever had and I get a new car about every two years. Thank you for the deal and the very pleasant experience.

Ive been going to Lexus Carlsbad for maintenance on my 2004 RX 330 and they always treated me well so I knew when it was time to upgrade I would be going there to make my purchase.Sean Roeder and his fellow sales people worked together to make my experience exceptional. They took time to learn about my specific needs and helped me determine which vehicle would best fit my needs.I love my ES300H.Thank you very much for a great experience both with your service department for their years of support with my old RX and your sales staff when I purchased my Lexus Certified Pre Owned ES 300H.You have a customer for life.Jim Johnston

Great place for service (dont know about purchasing). The guy I worked with was very helpful and accommodating. Right next to the premium outlets mall which is nice.

The staff was very professional. No sales pitch or pressure, just an all around good experience. Very clean dealership. Awesome chocolate chip cookies in the customer lounge to boot.

Very professional, attentive, made me feel comfortable with the choices, and was able to get a good price on a great vehicle. Very satisfied.

We have three different Lexus vehicles. We dropped off our vehicle with a half tank of gas. When we picked it up, we noticed it only had a quarter tank of gas. We had to speak with a manager to get the gas replaced. We also noted that they had left one of the tire rims off of the vehicle. When we called them the same day, they tried to say that the car had been missing one of the rims but since we knew that this was not the case they finally agreed to replace the one they had misplaced. They are supposed to pick up your car and leave you a courtesy car but they have discontinued this service. This dealership used to be really great. However, it has really declined in the last few years. Greg is the service manager we dealt with but I could not recommend him.