Service department is easy to use and all very friendly. Max is always there and very helpful whenever I have any questions. I usually walk to the outlet stores while my car is being serviced but there is also a lobby to wait in that is pretty nice.

First 3 seconds of being there I was greeted with a smile and asked how I could be helped. Anthony said he would have someone look at my car issues and get back to me via phone text. I LOVED that! I was not pressured into anything and it made me feel like I was in charge of the service process and not the other way around. I came back at 5:15 to pick up my car and many of the employees were getting ready to leave for home. every single one of them that passed me said “good night” or “have a good night”. Not one person passed without recognizing that I was standing there! To me this was customer service excellence. Anthony was extremely helpful and very sweet he took the time to explain in detail the process of getting my car fixed. From beginning to end I was treated with respect and kindness. I thank you for that!

I received excellent service when I brought my car in last week. Alexis did a fantastic job of making sure that I was well taken care of since I had to leave my car overnight!

Ive worked with Max from service a few times now and its been a great experience each time. He knows his stuff and is good at educating you on whats going on with your car. Hes honest and does his best to get you the best service at a reasonable price.They always do a really good job!

Max is the best. He is also so helpful, honest, and extremely dedicated to providing great service. I love Mazda service because of Max.

I have been going to Bob Baker Mazda for nearly 10 years and the Service Department is top notch! I really like the video of the inspection process prior to repair/service -- how often does a car owner look under the hood or under their car? Max Hackedorn is very hands on and the rest of the service people are very courteous.

Very friendly and easy to work with.Video of car being inspected by technician appreciated.

Great experience. First time buying a Mazda and no regrets going here! Worked with Trey, who is an excellent representative. Look forward to working together in the future.

Great service and staff. Video reviews are a neat idea but not sure how much value as I can’t really see much other than dirty fluid. To make them really effective the camera would have to get close and be more than a 5 min glance at the car. I’m an engineer tho so others may not even care.Of course I wish things weren’t so expensive, but I guess that’s just car maintenance.Complementary Rides to and from via Uber are amazing!

Jeremy and the service staff were awesome. We had a an issue with our CX-5 while vacationing away from home. They were very accommodating, patient and friendly.The technician sent us a video inspection of our car and explained the service recommendations as he walked around it.I highly recommend them for any service needs.

The Staff at Mazda of Carlsbad are very professional and they have a lot of skill and knowledge on how to help their customers get financed. Sonya and her staff went above and beyond to help my son get into his new car. Communication with Sonya and staff was very friendly. If you are looking for a new car I recommend Mazda of Carlsbad.

I love being able to book my appointment online. My car is serviced and I love the video recap of what they’ve done and what they see and the online approval for work that may need to be done. A very efficient and pleasant experience.

Very personalized friendly service-got my car serviced in an hour and so convenient right next to outlet center and restaurants if you want to have a short walk and bite to eat. Washed my car as a courtesy service. Max was super personable and answered all my questions. Thank you!

My service manager Max is great. He kept me informed, and happily explained the problem with my vehicle, as well as the repair needed.The price was less than originally quoted, so that was awesome! The car was returned to me washed, working, and on the day and time promised.

EVERY time my wife and I bring our Mazda’s in we have nothing short of an incredible experience here. We’ve never been pressured to go forward with a service that’s not needed. Everything is transparent and the communication from start to finish is amazing. My wife and I will ALWAYS use Bob Baker Carlsbad for our service and car buying needs!

Im always satisfied with the Service Dept, been a loyal customer for more than 15 yrs. Im glad that Service Advisor Max is still there, he always give good recommendations.

I brought my Mazda in for an oil change last week. After an hour they sent me a text saying I needed rear brakes, air filter, alignment, fuel induction service, and brake fluid exchange in the amount of $800. I texted them back and told them I just wanted an oil change. When I picked up my vehicle I asked the man at checkout how much do I have left on my rear brakes. He looked at the paperwork and told me that I only had 10% left and my brake fluid was low. I was very surprised since my vehicle only has 29,000 miles. So I paid for my oil change and decided to take my vehicle to another mechanic to get a second opinion. Thank goodness I did because it turns out I still had 50% remaining on my rear brakes and my brake fluid was fine. I also did not need a fuel induction service yet, usually it’s recommended at 60,000 miles. I’m so disappointed that this place was dishonest and I will not be taking my vehicle here ever again.

Breaking down is the worst but with AAA and Bob Baker Mazda they made a bad situation into and easy process to get car fixed and provided a loaner while parts were coming in.Car was fixed on time, and communication was excellent!!Thank you again!! For car repairs or new cars, Bob Baker Mazda is the only place to go for me!!

I was very pleased with my service at Bob Baker Mazda as usual. I really love the video inspection they show you of what is actually wrong with your vehicle. This leaves no wondering if they are telling you the truth. I also like the breakdown of the urgent needs and the not so urgent need and the costs involved. The staff are also friendly and courteous.

Recall notice received on Saturday. Made an appointment for service online for Monday morning. Dropped off the vehicle on time for what was expected to take an hour of reprogramming. That is just what it took. I received the timely, customer friendly service expected... Not my first Mazda purchase or service experience with this dealership.

These guys are always super professional and helpful. Our service advisor, Anthony, is stellar! He always goes the extra mile for us and does a fantastic job. Highly recommend. Even the sales team is great. Fred sold us our next Mazda. We are happy repeat customers. Anthony thank you for continuing the great service and keeping us on wheels!

We’ve been coming to Bob Baker Mazda for years & have bought 4 cars from them! In that time, Max has been a top-notch service partner! Everyone at Bob Baker is kind, knowledgeable, polite, punctual - from the person who answers the phones to the service techs & managers! We will continue to bring (and probably purchase!) all our cars here!Vicky

Super friendly employees and they were happy to work with my schedule when picking up my car! Definitely going to make this my go-to service spot.

The team at Bob Baker service department was fabulous. Brennan our service technician that checked us in was very professional and incredibly helpful. If youre in the market for a new Mazda, you should start here and ask for Fred our sales representative again was very professional an accommodating even after the sale he is still helping. Thank you very much all of you at Bob Baker Mazda Carlsbad.

I had a great experience at Bob Baker Mazda! The sign in process was very quick, my car was done in just a few hours and I was checked out very quickly too. And Max was the best!

The staff was super friendly and informed. Only had to wait an hour for the car to be fully serviced. Reasonably priced too!

Had a wonderful experience with everyone I met there! The sales person (Marcos) was very friendly, helpful and never pushy. The finance person (Sonya) was informative and pleasant, and my service writer (Jeremy) was very accommodating and easy to work with. Would recommend Bob Baker Mazda to anyone looking to purchase or lease a new vehicle!

Pretty laid back dealership, well situated in top of hill. Great selection, Rich out sales guy was very helpful. Everybody seems to be going at their own pace. No pressure sale.

After purchasing my MX-5 at Bob Baker Carlsbad I always have them perform routine maintenance, service has been great by all the staff at this location.

Anthony was very helpful and quick to get me checked in. He took the time to listen to my concerns to figure out the problem.

Fast and clear diagnosis of problem. Ability to view diagnosis and recommendations via video link new and awesome. Excellent support from service manager Max. Car running great!

They were amazing! They sent a video of my car as they were servicing it and I was able to authorize some extra work on my car through a text message. It was extremely fast and everyone there was so kind. I will absolutely come back for all of my car services.Edit: just went for more maintenance on my vehicle and this place has done it again! They’re awesome every time :)

Jeremy was great. Same day service on pretty big repair. Loved the video update and estimate. Carlsbad has the nicest people

Best service Ive ever received from a dealerships service department. Honest, non-pushy, and totally accommodating. Not only did they cover our repair (new screen) but we left our stroller in the loaner they gave us and they were able to get it out for us on the weekend despite the service department being closed. Cant recommend them enough! A++

Great service super quick and I loved the video from the mechanic showing what they did and their recommendations.

Very much enjoy coming here for all my car needs. Ever since I’ve had a Mazda I’ve been treated nicer and more efficiently than when I had a Lexus. The team here is super friendly, on time, and how cool is it that when your car is complete you’ll receive a video showing you everything they inspected. See you guys for my next service!

Timely, efficient and professional. This service team knows their business. They’re also nice !

Tom and his crew were friendly and efficient. I had to be an hour late for my appointment, but Alexis got the work done in time for me to pick the car up before 5 PM, and even got it washed for me! Thanks, guys!

Great service experience. Brought in my CX-9 with 130K miles; got the oil change, received solid diagnostics on tires and brake wear and overall vehicle health, and got other fluids changed as well. Loved the video service tour of the car! A great, fast service experience at good prices. I will be back for sure.

I was met by friendly, efficient staff who quickly got everything ready to go. Im very pleased with my experience there!

Anthony was courteous, helpful with my questions and kept a smile on his face the whole time. He made me feel that he was there for me! I have always had great service from Bob Baker Mazda the 3 years I have owned my car.

I was very amazed when I opened a text message from Bob Baker Mazda to see a actual video of my car and service technician explaining each area my car needs to get fixed and with a video visual. This was off the charts impressive as well Max my service writer was amazing. The overall experience was 5 stars and I wanted to go out of my way to document this

Anthony and the other staff members were welcoming and friendly. They were happy to answer all of my questions! The lobby isnt open, but they offered to take me anywhere. The drivers were friendly too and were good company. The technician sent a video of what he inspected and the work that he recommended done to the vehicle. I could see the issues with my own eyes. I love the honesty and transparent aspect of this feature. I highly recommend you take your Mazda here to maintain your car and take a little me time at the mall or salon while you wait.

Max, Floyd and the rest of the Carlsbad Mazda team were fantastic in helping get my AC fixed in a timely manner with great customer service and professionalism.

Ask for a better price on a used car after I discovered it had been in multiple accidents (which was only buried in the car fax). Sales men got up and went to manager as they do. Only manager has in ear shot and he went on a rant about his customers wanting money off your every little scratch and I should either buy it or get out. Would of left at that point but salesman Fred was incredibly nice and smoothly negotiated a better price for me.Days after driving the car home it would not start. The battery was not holding a charge. I did buy the car “as is” but was also under the impression that it went through a inspection that would of including testing the battery. I was told by the technician that they do test the batteries but when the car goes to detail the workers leave the radio on with car off and this is a common problem. Also cruise control is not working and was told they don’t have the equipment to diagnose. Was charged 200+ dollars for new battery.

As soon as I arrived for my appointment, Jeremy was very attentive and thorough. The lounge left very much to be desired — it felt like a truck stop and was very dim with only three chairs. Aside from that, my Cx5 was handled within the hour. I was surprised to receive a video explaining what service was done. Very personalized and clear. They even gave my car a wash! Very nice!

Let me start by saying Violet and my Tech were awesome, and very friendlyWent to get my MZD Connect in my mazda 2015 software updated to I can enable Apple car play. I was planning on installing the usb hub my self.At first I was quoted $150-$160 to install the software in the car, the software install is fairly simple install a USB flash drive wait up to an hr. I was like whatever that’s fair. When I get there I was quoted $400. I was told they couldn’t update the car unless I paid the $400. Now the $400 price contains the (labor to install the usb hub, the usb hub & software) . I told Them I only wanted the software ($150), and they kept insisting the $400 charge. I told them that I just need the software, I brought a brand new Mazda usb hub I bought on ebay that was compatible. I showed them the hub and we agreed that they’ll do the install of my hub that I brought and the software for $250. I was like sure whatever I as long as I get CarPlay. Two hours pass by and tell me the cable I provided wasn’t long enough, which was false. They insisted again the charge me $400 for their kit. I appreciate the feedback but I told them that I wanted to use my kit I provided and I believe the cable was long enough. I didn’t think it was fair they couldn’t just sell me an hour of labor to update the software on my car.I’m happy that I have CarPlay on my 2015 Mazda 3, I’m also glad this dealer ship help me make this possible since Mazda of Escondido said my car wasn’t compatible, which was a lie.

I came here yesterday because my car was near the end of its hundred thousand mile warranty. I brought it in and let them know the only reason I’m bringing my vehicle in is to fix anything covered under warranty before my warranty expires. I was told a visual check can be done for free but they will not be able to fix anything under warranty because they will not be able to see unless hooked up to a diagnostic machine, and it would cost me $155. I agreed because I assumed anything fixed under warranty would be more costly if I wait till after my warranty is past 100,000 miles. When I picked up my car I was informed that my warranty had expired back in January, had I known this I would’ve never brought my vehicle here to this dealership.They charge me 135 to top off windshield wiper fluid and recommend air filters, something that could’ve been done at a Valvoline. I feel ripped off and I will never be back to the dealership I even waited to speak with a supervisor and he did nothing to help me very disappointed, will not be back.

Honest dealer, quoted all costs before anything was done. Provided Uber while car was in the shop.

Oil change is great as usual but they left me sitting for an extra 45 minutes because instead of coming to ask me if I wanted my air filter replaced they texted me. This was frustrating since they knew I was waiting and I had my 2 year old with me. They didn’t tell me to expect an additional text from them, only the one I got early on with the video so I wasn’t watching my phone. Oil change took over 2 hours and I had an early morning appt.

Great service. Everyone is really professional and friendly. Alex is a diagnostic genius. The video showing the full circle inspection of your car is fantastic!

Good experience. I had switched from John Hine Mazda because their customer service is far better, they are reliable and follow through, and do good work without overcharging.

I was very pleased with the service. Was able to get car on time. Jeremy H was very courteous and helpful

Upon dropping my car off to my service appointmen, I sat in my car and finally stood outside of my car waiting to be checked in. One service advisor was checking someone else in, another one was working on his computer…after 7 minutes of standing there, I asked if someone could help me. The 2 service advisors should have given a quick greeting with..,we’ll be right with you, thank you got waiting…or something in that tone. Instead they just have pretend you are not there. After finally being taken care of by another service advisor (after 10 minutes of standing there) and a slow computer system, I was able to get going. Oil change maintenance was done quickly, got a call a little over an hour later saying my car was done. Check out was easy and the girls at the cashier desk were very friendly and courteous. If I had a choice I would bring my car elsewhere for maintenance, unfortunately, I bought the maintenance package when I bought my car, leaving me to be serviced by Mazda for couple more years.

Fast service with quick car wash. I really like when they send you a video clip of vehicle inspection and remarks.

Bob Baker Mazda has excellent service I am always happy with the work they do Jeremy keep me informed on what my car needed and what it would cost. I will be back to get more services done here

My service appointment was a great experience with very knowledgeable staff. Highly recommend Bob Baker Mazda team!

I love the customer service Anthony treated me very well and was very informative

Love Bob Baker Mazda. Weve been purchasing SUVs and cars from them since 2014. From sales to service one of the best dealerships out there. As women, its sometimes a challenge to find a place where you will be taken seriously, treated with respect and are provided with excellent customer service. Always a pleasure to do business with BBM!

Everyone in the service/cashier department was very nice, helpful and prompt with their time. Thank you for the effort!

My husband took his car for service to Hyundai for service. He ended up buying 4 new tires. Because of a noise problem the car needed to have them balanced. Alexis Ramirez took the car to Bob Baker Mazda which provided a special machine. Alexis took excellent care to see the job completed. Thank you

From the time I purchased my 2016 Mazda, I’ve never had a bad experience at this dealership. Everyone has always been extremely professional, from the service department to the sales staff. As with any dealership service, the prices are more on the “premium” side but they check everything and “kick the tires”, etc. They recommended some additional work when I was there for recall service. Brakes, fluids, etc. I opted to wait a bit longer due to the cost, but with their recommendations they included a video filmed and narrated by the inspecting mechanic. Everything was very detailed and transparent. Mazdas are great cars and if you’re in the market for one, Bob Baker Mazda is the first place you should go.

The service department is who is getting this review. I had made an appointment with the department to fix an ongoing rear brake issue. there was a service bulletin out for the rear brakes needing an adhesive pad to stop the excessive and very loud squealing when using the brakes. i brought the car in and the service tech told me my cars brakes were no longer under warranty (my car had less than 36000 miles on it so they are in fact covered and less than 3 years of owning the vehicle) the service tech told me in a condescending matter that the only thing they can do is clean the brakes but the problem will continue to persist. I just recently took my car back in but this time to the Mazda Dealer in Escondido. I can not even begin to say how much better their customer service is. My brakes were fixed per the service bulletin and covered under warranty I might add. I wish I had better service at Carlsbad as i live less than a mile from that location but until they fix their attitude towards women and customers I will not be back.

Easy and flexible with setting up my appointment for service. Great communication during the process and timely completion. What more can you ask for? Mazda of Temecula told me they couldnt get me in for a month. Its a bit farther for me but Im switching my service to Bob Baker.

It was very easy to schedule the service appointment online. In fact I ended up switching from the Mazda dealership in Escondido after twice trying to schedule online and getting a message that someone will get back with me and never did. The employees at Bob Baker in Carlsbad were friendly and helpful. The waiting time for the service was minimal. Based on my experience I highly recommend.

Easy to schedule, great service, great communication. I drive 20+ miles for service at Bob Baker because they do it right.

I really liked the video! Im very visual so it was great to watch it and compare it the list of work for approval. I also liked that you are able to select what work you would like completed.

Friendly and helpful staff. It was an overall good experience.

Anthony U and the rest of the service staff were on top of their work! Very knowledgeable, he kept me updated with things that needed to be addressed. Always very happy with my service from Mazda Carlsbad

Max arranged some extra things too that were very helpful

Seamless. I appreciate being able to drop it off and get a ride to and from work. One thought. Although pretty cool, the virtual video upon completion really did not show me anything factual. I appreciate the effort, but maybe throw in some gages showing the factual results along with a more focused timeliness on tires and/or brakes or any parts that need replacement. Great idea, just needs more meat to be anything other than puff. Thank you for the opportunity for feedback.

The employees in the Service Department are always welcoming and friendly. Ive never had an issue nor felt like I was being taken advantage of. They have always been direct and honest with their recommendations, even telling me not to take care of certain issues because itll cost more than the car is worth.

WONDERFUL experience. These people know what they’re doing. They’re efficient, kind, and very reasonable in regards to pricing. I would 100% recommend to anyone who has a Mazda to service their car here or consider buying a new one from them. Overall a wonderful dealer.

As always Tommy’s team is exceptional and takes excellent care of us whenever we bring the car in

Great customer service in snd our in promised time, nice video fair price

The staff is knowledgeable and made me feel at ease with spending my money there. The video diagnostic was a lovely touch. We had trouble with Uber and it took longer than expected.

I really like the new feature that the mechanic sent me a 2 minute clip showing what he is checking while the car is raised ( like the tires) and with the car down, he checks under the hood. He goes through everything that he is looking at. It lends me comfort that nothing has fallen through the crack.

They now take and show you a video of what they checked for on your car and its condition. Kind of cool. They also washed my car afterwards which saved me from having to do myself. Great service!

Great service and nice people. I enjoyed going here and will go here again.

Excellent service. Jobs were done on time. Video inspection is good to see what needs to be serviced. Will come back again

Mazda service @ Carlsbad location is terrible they did not access the problem of my car at all...they blatanly lied to me and said they cannot see any substance/ residue on my car/ engine bay thats causing a burning rubber smell on my brand new car ...when they returned my car I can clearly see all of the white substance underneath my car..Im am livid!😡..I hope to have better service from Mazda Escondido when I take my car there...Dont even waste your time speaking with the Carlsbad Mazda service manager Tom he is RUDE & BIAS!.. I wouldnt refer anyone to bring their car here for service

I worked with Fred to buy a car. Im really pleased with his professionalism and transparency. I didnt get everything I wanted but we met in the middle and the transaction felt fair. I appreciate not feeling like I just went to battle.

Max at Bob Baker Mazda in Carlsbad is always attentive. He knows my car’s history and takes care of all issues. He even called to make sure warranty would take care for the services. He always goes above and beyond to include explaining the whole process. I appreciate him and all he does!! Thank you, Max!!

Ive been talking my car to service at Bob Baker since I bought it and they are too notch. Plus, they are making things super easy: once their work estimate is done, you receive a link to the full details of the work proposed and you can easily remove the itmes you dont want done. Along with that, come a video of them going through the item under the car and the hood. Again, top notch. Super friendly and professional staff.

Efficient check in, loved the video as the engineer worked on the car and also appreciated being offered the chance for preventative action (drive belt). It was easy and quick, thanks

Max was our salesman and we were very happy with our experience here. We worked out a fair deal on a certified pre owned vehicle without too much back and forth or haggling. They were not pushy about selling extended warranties, upgrades, or GAP insurance. Overall the most painless car buying experience I’ve had. Thanks for the great experience and I will be a future customer for sure! Highly recommend.

I had a pleasant experience with service on my CX -5.

I had an amazing experience here! Everyone was extremely professional and attentive. They all worked together to make my car buying experience a successful one. They washed and gassed up my car before leaving and went through and took the time to go over everything about the car with me. I would recommend this dealership to anyone I know! Especially since I had subpar experiences at other local Mazda dealerships. Will definitely return and recommend!

Easy to schedule, service ready 1 hour early, nice quiet bench to sit on outside.

Coming from a bad experience at another dealership, Bob Baker Mazda took real care to ensure me that my CX-9 GT was safe and well looked after. Anthony was up front and transparent regarding what type of service my car needed. He was not trying to sell additional services like other dealerships do. Great experience and very reasonably priced. Will be back for my next service.

They were efficient and nice, but recommended replacement parts that had another 15,000 miles left before replacement was needed. Just be careful and do your research!

Picked up my new CX-5 Carbon Edition AWD last Saturday and I’m stoked! For once it was a painless, stress free, new car buying experience from start to finish. My salesman, Marcos Guerrero was straight forward, no pressure and had answers to all my questions and concerns. I’ve owned over 40 cars and this was one of the easiest buying experiences to date. I had gone to Riverside Mazda earlier in the day and it was a nightmare. They added a dealer markup of $2,500 and a bunch of unneeded and unwanted options adding $5,000 to the MSRP. Dealers in LA are adding $5,000 to this popular model, but Bob Baker sold it to me at slightly less than MSRP and I’m one happy buyer. I watched other salespeople at work there and their demeanor was also low key. I rarely leave reviews, but I felt I should here. I really do think this is the best dealership I’ve ever worked with. Check here before you look elsewhere and be sure to ask for Marcos.

Car buying experience was fantastic. Fred Bandi is the best car salesman I’ve ever worked with. He told me straight up that we’d find a price between invoice and MSRP and we did. And that’s during one of the wildest car markets ever where people are paying above MSRP for certain vehicles. He’s a great guy, very honest, and I’d recommend him to anyone. Thanks Fred!

Great service . They got me in for a same day appointment and provided me with a video review of the work performed.

Very friendly and explained all about car maintenance. Will return for future maintenance.

Great dealership to do business with. Good, honest service department.

Fast and professional. Free Uber was nice

Fast friendly and sooooo easy!

My wife and I are both in the health field and received two vouchers for a free oil change at any Mazda dealership. We moved to Oceanside so we went to this Mazda dealership in Carlsbad. They are awesome. Didn’t try and nickel and dime us. Got my mazdaspeed 3 and our old Jeep some needed oil changes. I received a link via text to watch the underside inspection of my car. We got them back and they were both washed too. Great communication and very kind. If Mazda comes out with an AWD Mazda 3 with 250 HP and a MANUAL TRANSMISSION I will get it from this dealership 😎

Love coming here to get my car needs. I always feel welcomed when I arrive here. Everyone is so friendly and their customer service is top notch! They always make sure to meet your needs with a smile. Thank you!