There was damage to my back bumper from a rear end incident. The assessment and repairs were done in little over one day. Brought my car to Caliber Collision In Carlsbad just before noon one day. The following day before closing my car was repaired & ready to go home with me restored to pristine condition. One would never know any incident took place. This is my third experience with Caliber Collision. Everything my AAA car insurance set up for me worked out well, car repair car rental & the return of my car to me. Overall, Everything was stress-free exemplary service was provided. I have refered my son in past. He was pleased with service. We would referred others in ñ red of repairs. Very professional quality work. Walk away feeling special & pleased.

I can’t say enough good things about this place! Every time I’ve used them to fix a vehicle they’ve done expert work!Last visit the other day, after hitting a piece of wood on the freeway, I reluctantly went to this place figuring I’d pay thousands.Customer service guy Joe came out to look at my car. He made few suggestions, got a rag w thinner and one w rubbing compound. In minutes he was able to remove the black scratches and make my car look great again!

Great people and work. Would use them again.

I have brought my car two times to Caliber and both times have been great. Very pleased and satisfied with the work that has gotten fixed on my car. Ruth who works the front desk is amazing at all she does and a sweetheart. Luis has helped me both times with my car and has gone above and beyond in his customer service. I would most definitely bring my car to this location in particular again and recommend to my friends and family because of the great service I received. Thank you once again Caliber!

I have used this business a few times and had exceptional service every time. Luis is professional kind and goes above and beyond to make you feel as you are getting value for the money spent. They keep you informed and all employees are focused on great customer service including the young lady up front.

I got rear-ended and I took my car to Caliber Collision Carlsbad. They were professional and kept in communication with me about cars progress. They did a great job fixing my car and it looks great.

We were in a collision where we were rear ended. Joe was incredibly helpful, called us several times to update us. On the day of pick up, I woke up late, rolled out of bed and missed coffee. The girls at the front desk made me a cup, and Joe helped me move the car seats over. Exceptional customer service!

I had doubt when bringing my car in for service at Caliber Collision (Carlsbad location) since its wasnt used by my insurance but the at-fault partys insurance. However, I was impressed and glad that I had my car fixed at Caliber Collision. Their front office was always courteous and helpful, clean bathrooms. The workmanship exceeded my expectation. On top of that, Mr. Luis delayed his lunch time to take my case, he gave me details on how to get my car fixed and verified that it was fully covered by the other insurance. It was a busy Friday, he stayed and waited to return my car promptly as promised. I strongly recommend this service to anyone who needs it.

Excellent service 👏Thank you Raul and Yvonne. I got a good vibe from this place the minute I walked in. Everybody seemed so happy it must be a great place to work. Definitely a great place to have your vehicle repaired. The quality was on point 👌 Raul kept me up to date on the repairs and treated my old car like if it was new. I will recommend this place to everyone I know.

Luis Cervantes was the service estimator. He was courteous, professional and did a good job with the repair of my car.

I LOVE Caliber collision in Carlsbad California! Luis and his team went above and beyond to make sure my car was just as perfect as it was the day I bought it. I’ve been there twice and both times I have been very happy. Ummm, also Lifetime warranty!!

Above and Beyond Performance!!! These guys are awesome!!!I got in an accident in my Lexus NX 200 which was on a lease that was less than a month away from its term date. This was my first time dealing with an accident that involved my insurance.Nate and his team did an incredible job of walking me step by step through the process to make sure I had all the information and reassured me every step of the way. Nate was diligent in keeping me updated on the progress with text messages. Oh, and I forgot to mention this all happened in November of 2019 so right before the holidays. Nate was able to make the repairs in a timely fashion and even got it done ahead of schedule!!!! I think this is a true five star quality facility because they went above and beyond in meeting my needs of getting my car ready prior to having to turn in my keys on my lease which helped avoid late fees and so on.The photos might be hard to see but it was front right corner damage that impacted several panels so it was a lot of work! I dont have any pictures from after but it literally looked good as new!!Keep up the good work!

My insurance company uses them has a preferred auto body shop. The quality of workmanship was above average. The repair people are true craftsmen. Raul the service advisor was on top of the repair process with calls and texts. Also did research on other shops but Caliber was the best.

Luis was so helpful and communicative from the very first time we spoke! I was really stressed out and nervous about the repair process, and he made me feel like I was in good hands from the beginning. When I got my car back, it had even been washed. I would still have appreciated everything y’all did for me, but that extra step reminded me that there are humans behind this job. Thank you for everything!

I broke my side mirror on my new 2020 Toyota 4Runner, they used OEM parts and gave me same day service. Super courteous and professional folks. Ill definitely be back - though I hope not due to an accident but they are great. Excellent job.

I went to get my car repaired after I was in an accident. They kept me updated on everything and had my car done sooner! They left my car like brand new and overall had amazing customer service. They definitely go above and beyond for their customers and make sure they are satisfied.

I have used caliber many different times for my cars and have always had good experiences. After being rear ended last month, my car took almost 2 weeks to repair and Luis kept me updated every step of the way. He was so kind and easy to work with! Great customer service and my car looks awesome! (And they even cleaned it for me too!) Thanks Luis! :)

Luis is the man! Great customer service. He was able to get me in for a walk in appointment for a minor issue, I had for the latch to my trunk.

The customer service was awesome! The general manager Cindy went over the top to make sure my vehicle was done on time and cleaned! I highly recommend the shop in the team lead by Cindy!

Worst service and customer service. We had and issue which was completed. The car was returned but due to lazy faulty workmanship (I was told the technician was called in to the office to be spoken to) the car had parts fall apart on the freeway with my wife and daughter driving in the car. We brought it back to have them repair their faulty work and they got it back to us OVER a week later. One reason was couldnt get parts, out of their control. Once they had parts, couldnt get a technician to work on my car after THEY screwed it up. They did not communicate with me, I constantly had to call them. Terrible customer service...RUN!

Very great customer service by Miguel and the rest of the team! The process of leaving my vehicle there for repairs and then picking it back up was easy. Miguel made sure to keep me updated and was specific on the process being made when he would do so. Picked up my vehicle on time and it looked and felt better than ever! Will for sure be recommending this shop to my fellow peers.

Miguel was great. Excellent communication. Excellent quality and warranty.

Very impressed with Caliber Collision, especially Louie. My car looks amazing. They went over and above for me.

Luis was great from start to finish. Although I have an old truck he handled the repair like it was a brand new luxury vehicle. He treated my truck like it was his own. Thank you

A special thank you Is well deserved to both Luis and Juan for going out of their way and being so kind and helpful to me and my family. I have gotten my car fixed here multiple times due to accidents in the past couple of years and they always do their work very well, but Luis and Juan went above and beyond this last time and I am extremely appreciative. I will definitely be bringing my car back here for all of my body work!

Raul was a pleasure to work with. Even when sourcing a new bumper was problematic. Thanks guys

Luis and his team always took great care of us. I was so worried the color wouldnt be matched with my custom paint or the new parts wouldnt fit right and they made my car look brand new again! I was very pleasantly surprised. It looked amazing!!

Id been to this Caliber many years ago and they were excellent.Yesterday I went in to have them check what were either snow plow or snow shovel chips out of the front bumper paint, down to the plastic. Fortunately my car is gray so it doesnt stand out as much as it could, although I was very bummed out when I saw what had happened, but I was concerned that if left alone it could hurt my cars body or the rest of the paint.Louis came out to take a look at it for me, and after looking, then feeling around and under the areas - no dents - he said he wasnt in the business of turning customes away but that with the type and places of the chips it really wasnt necessary to spend $1,000 to fix the bumper, and offered to show me how to use touch up paint to make the areas look more even if I bought the little bottle of paint for about $20 at the dealer and brought it and my car back to Caliber.My first time in years ago brought me back this time, and Louis will bring me in again if I ever need their type of services again. Thanks Louis! Excellent customer service! Thanks Caliber!

This was my second experience at a Caliber Collision and they are awesome!

Professional staff and excellent customer service. Repairs done with no complaints!

I had some rear end damage done to my car. I would highly recommend using them. I search google when looking for places to get work done, and I found good reviews on here about them. The reviews where right! Luis was the gentlemen helping me with my car. He was honest and fair. Kept me up to date with my vehicle and insurance claim. The car looked great when I got it back! Ill will use them again if I need any more work done to my vehicles.

Amazing service - thank you Louis!

Miguel Garcia was my service advisor and he did an amazing job at keeping me informed throughout the entire process and addressing any concerns that I had. The location was clean and the service was very efficient with their check-in/check-out process in dealing with COVID-19. I would recommend to anyone in need of auto body work in the area.

Luis Cervantes was absolutely amazing. If I could give 10 stars I would. He was extremely helpful, caring and responsive. He truly cared about helping me and making my car (which had significant damage) look brand new and explained everything to me in detail so I felt completely comfortable leaving my car in his hands. He also made sure that he stayed within the budget I could afford and went above and beyond to ensure my car looked amazing. Truly I can’t say enough good things about Luis and I have told countless people about him and his work. Thank you Luis!

Ive taken few vehicles to this shop and Ive always been so satisfied with the work on my vehicles but this time I had the pleasure to meet Raul which I loved that he kept me updated on the entire process on my vehicle. I would definitely recommend this shop!

Miguel and the team at Caliber Collision went ABOVE and beyond to ensure the best experience after my car was damaged in an accident. I highly recommend them! From their customer service experience to the body work--top notch!

Only place that I go to fix the unwelcome dents

Cant say enough about this place. They did a fantastic job and while I hope to never need them again would definitely return.

I will never go to another body shop/repair shop ever again. This caliber collision is incredibly professional all while treating me like family. The front desk girl greeted my right away and Helped me right away. Miguel Garcia, the best service advisor, worked so diligently and quickly. He updated me every step of the way, and gave me his word that he would repair my car and leave it brand new. He did just as he promised. The manager Cindy was also very professional and took the time to greet the clients as well. This has been the first time I get my car back in the time frame promised. My car looks practically brand new. I felt that they understood my frustration with my insurance and they made it a point to work with my insurance so that I wouldn’t feel too stressed. I highly recommend this shop and Miguel Garcia as your service advisor. You will not be disappointed!!! Thank you Miguel!

I recently had my car repaired at Caliber Collision and I can highly recommend them to anyone in need of repairs. It is always unnerving when an accident happens but they were great. Always calling to update me! Miguel was so informative that I never had a doubt about their attention to detail. The car was repaired on time and I could not be happier.

I have used Carlsbad caliber collision twice and both times they did excellent work, they were super easy to work with and everything went great!

The customer service at Caliber is spectacular! Yvonne was extremely helpful over the phone and getting me on my time frame. Lindsey went above and beyond to help me out. Instead of writing me an estimate, she offered to have the area buffed first to see if the paint transfer and scratches would come off without a repair! It was perfect, like nothing ever happened! If I ever need any repairs done, this is where I will be coming!

Wasnt happy with the original repair or the second one but Cindy the general manager took it upon herself to make sure I was more than satisfied with the end result. Thanks only to Cindy and Yvonne for all the help.

Great service. Miguel, our service rep kept us informed of the progress on our vehicle and delivered a beautiful repair.

I had a fender bender on 2/14 and brought my car into Caliber Collision in Poway on the following Monday, 2/17. It was transferred to this Caliber Collision in Carlsbad for the repairs. Miguel an estimator there called me that same day to get my permission to start the work. The work was completed by the following Monday and they did a really great job. Miguel was very nice and I was really impressed that he called me multiple times during the week to update me with the progress on the repairs. That was really nice because with many business dealings a person doesn’t have someone looking out for them like that, a person often has to do the prodding themselves to move things along. Miguel and the woman who helped me with the paperwork were super nice and thoughtful. They also took care of getting the rental car I had used back to Hertz. Thank you both for making the whole process so smooth and easy. Also please thank the person who did the work as my car looks great. Based on the Job# in the paperwork, his name might possibly be Keith. If the need ever arises again, I definitely would take my car there for the repairs.

About a month ago, I backed into something and the rear fender and bumper had some mild damage. I brought my car in for an estimate. To my surprise, they fixed it (secured the loose parts) and did not charge me a penny! And it was almost their closing time! I am very impressed.

Love the shop and the people. My Truck looks amazing and dont think it could have been done better by anybody. Thank you.

Great communication and helpful with repair and insurance process. Swift repair to Excellent condition.

I really want to thank Nate for his attention to detail and to get my car back to its normal state. My car got rear ended, they got my car fix fast and they assisted me with my insurance process. Once again. thank you. Very satisfied customer.

Thank you so much for the work. Everyone there was so great and helpful. Love the people at this shop.

Excellent service. Was able to fix damage in 3 days. Will use them again.

Great customer service and they do quality work. Youll have no surprises as they are up front with you on repairs.

I was informed that my antenna needed to be replaced. I was not told why or what it would cost. I was not given any options. It cost $1,200. Unacceptable.

I experienced excellent customer service from the initial scheduling of the estimate and service, to picking up my car after fairly extensive bodywork. I couldnt be happier with the body work- it was perfectly beautiful! The staff were all very polite, efficient, friendly and professional. Luis went out of his way to fast track the repair so that I would be without my car for one week instead of the estimated two weeks! For that I am extremely relieved and very grateful! Thank you Caliber Collision!

We been going there for years they are very knowledgeable and helpful we had a car accident and the car was total and was not in good condition from the accident🐍😢😢😢

Caliber Collision Carlsbad is awesome. Luis and Yvonne are so helpful.

Weve had 3 cars fix by caliber collision they been nothing but professional they keep in touch with you and your car comes out looking brand new I highly highly recommend caliber collision in Carlsbad. If anything happens to my car again I will be right back to them to have him fix it to make it look as beautiful as it was to begin with !

Luis was an exceptional and professional service provider!

Ashley at the front desk was a pleasure! Working with Brad made a stressful situation much easier. Very professional attitude

Fantastic. Got my car driver door fixed when a guy backed up into my car. They fixed it and it looks like it never happened. Its perfect. The gaps are all even. The door closes perfect. The paint is dead on perfect. Also they got it done a day early. I am more then a happy customer. This is my only recommendation if you need repairs. I uploaded pictures of my Ford Fiesta before and after damage and repair. You can see for yourself the gaps are perfect, the paint is spot on perfect. All around is perfectP.S. The guy with the Volvo V70. Look up where your car is made at. Its manufactured in Thailand so expect to wait for your door overseas for one. Also, dude its a Volvo V70. Should of scrapped that thing in the first place.

I had to take my car in twice almost back to back after two accidents, Julian was awesome! He explained everything that was going to be done and kept me updated through out the process and both jobs were completed sooner than expected. Hopefully I dont need to go back but if I am in need of body work I will be going here!

Have had my car fixed twice here. Prices are a little high but competitive. Services is good. The quality of the last repair they did was satisfactory at best. I can still see where they pulled the dent and repainted. My door rattles and they couldnt figure out why. I didnt have the energy or time to make them do it over which they offered to do but if they couldnt get it right the first time... Neither accident was my fault just not worth my time to deal with this BS.

I brought my car here less than year ago to get some body work done. Fast-forward and everything is coming apart. On closer inspection, I discovered that it was a poorly done job. Missing brackets etc. I have tried to reach out numerous times over the months and heard crickets.

Thank you Luis for fixing my car and getting me back on the road!!!

Awesome, honest people! Have gone back multiple times with multiple vehicles.

Outstanding experience! Today, a plastic cover under engine started touching the ground with load noise and then I saw this body shop sign. I asked if they could fix it and the lady in front office noticed that it is unsafe driving like that and was kind enough to ask a technician to look at it. They took care of it in a very short time when they found out that I had a doctor appointment and was going to be late. In the past, I didnt have good experience with other body shops, but they fixed it well and in no time. I encountered very caring 3 people at Caliber Collision. Thank you very much!

I dont know I didnt go there..I broke down on the side of the road

They were able to do a pretty good job and a quick turnaround on my car

We had the worst experience with Caliber Collision. They gave us an estimate for one price, then took the vehicle apart and said it would be another $1,000 on top of the original estimate. They had terrible communication and were extremely difficult to work with. They sat on the vehicle for 2 weeks before even communicating or looking at the vehicle. Save yourself the time, headache and expense. Go ANYWHERE else!

Richard and Mitsy (I hope I got her name right) were both fantastic and are the reason I would refer CC to anyone!

Efficient, fast, kept us informed. Good experience start to finish

Luis at Caliber just talked us out of a potentially expensive repair. He calmly shoved a mis-aligned panel back into place, whereas he could have spun us a story about hidden problems under the skin etc. Great to know theres some honesty left in the auto repair busines! Caliber just secured our future support (which I hope we dont have to give too often lol).

Service advisor was very helpful explaining the process and got my vehicle back quickly

Great customer service and our car was repaired back to looking brand new!Thank you Caliber collision of Carlsbad!

Took my BMW here twice because theyre amazing at what they do, theyre honest and candid with their advice, and both times theyve willingly left money on the table in order to save me money by recommending cheaper 90% of the way there solutions.

Good place to get your car fixed

Excellent customer service !! Thanks to Robert the manager and his staff

Top notch car repair, friendly service

By far the most unprofessional place Ive ever had to deal with. Lack of communication and very slow service. Vehicle was dropped off Dec. 22nd and wasnt advised until Feb. 5th at 6pm that my car was ready for pick up but they are closing in a few minutes and I live an hour away. Dec. 22nd-Feb.5th for a rear bumper and fake, made up repairs a long the way. Shady business, lack of communication, slow service and horrible staff.

I change front grill and broken window at Caliber collision, I am so happy with it, fast and customer service is excellence, very happy with this shop, Andy

Great Service.

Love working here

Place for Good deals

Excellent Work

They were friendly and profess

Professional and friendly staff

Friendly staff